Serviced my CRV here. The service team is overcharging customers. Huge difference between two service people prices for same service.

This is literally the best car buying experience I ever had thank you. Nothing was made hard nothing was drawn out nothing was hidden and they even threw a free tank of gas in for me that I'm still riding on a week later.

This is literally the best car buying experience I ever had thank you. Nothing was made hard nothing was drawn out nothing was hidden and they even threw a free tank of gas in for me that I'm still riding on a week later.

Great service that I received from Nate T. I unexpectedly had to leave my vehicle the for the most part of the day but I was provided a free car rental.

My first time atHonda Auto Nation, I took my car for oil change and tires rotation. Jordan check me in , it was done fast and he's very nice person. Great customer service and the waiting area was very nice and clean. . Thank you for taking care of my car. Ester

very accommodating to my needs in looking for a car. showed me all the carfax, every service record done for the car which made me feel comfortable in purchasing my vehicle.

Pablo and Mario were absolutely amazing with assisting me in my vehicle purchase this week. I was in a terrifying car accident, and these two made a what I thought would be an extremely stressful, long process, go by with ease, in a two-day time span. From taking the car through a car wash before giving me the keys, to making sure I got the best rates I could. Cannot be more grateful!

I have been a customer of Renton Honda/AutoNation Honda since 1990. Their Service Advisors, especially Bill Ackerman, have always been truthful, courteous, friendly and accurate in estimating the cost and time required for repairs and service. Bill and I have known each other since he became a Service Advisor at Renton Honda. On at least two issues, Bill has initiated calls to Honda Headquarters to get Honda to pay for repairs that were borderline between Honda Warranty and customer responsibility. I have purchased four Honda Accords from this dealership … 1990, 1993, 2006 and 2014, and each has been serviced on the advised schedule. (I still own all but the 1990.) Having dealership Service Advisors that I can trust and believe is the main reason for my loyalty to this dealership.

I made my appointment over the phone. I didn't realize that I wasn't talking with anyone local. She set me up for an appointment, but the Service department didn't have any record of it. I was lucky that they could fit me in. Unfortunately, the appointment ran over by 45 minutes (1:45 pm). I wish they could have thrown in automatic discounts, if I'm considered to be a good customer!

Was hung up on.

Staff is always helpful and friendly.

Easy car buying experience. My salesperson Ty was pleasant and not pushy! the finance gent Mario was awesome. Thanks for helping me get back into one of my favorite cars! (VW GLI)

AutoNation's Erik Alberts was super proficient, very honest and courteous all through this really easy process. Literally, the hardest part was driving there. I lucked out getting into this situation, and was very pleased with the entire deal.

Amazing place to buy a new or used car!

Huge building housing less cars and employees than usual as we all are rebuilding since covid has declined in severity. Lots of cars to look at...even non Hondas. I came to meet a friend who was getting an estimate on how much they would buy his car for. Friendly staff, impeccably clean showroom and vehicles. Photo taken from parking lot near the service entrance

Everybody is so nice there, extremely helpful. They are going to make sure everything is done correctly and make sure that you are good overall. Amazing people working at Renton Honda. 5/5 recommended.

Great service! Jason, the technician, was very efficient with time and delivered high quality work. Max, the service advisor, was friendly and knowledgeable. Would definitely recommend AutoNation Honda Renton for anyone that needs service to their cars (They are trustworthy and professional - I did NOT feel like they were trying to scam me into services that I didn't need).

Maxwell in your service department was a true joy to work with! Personable, positive, and professional!

I ordered and paid for a part over a month ago. I was never informed that the part was in. Finally, I called. I had to leave a message. Two days later, no call back. I called, told the story, was given to a manager, given to a service rep, he said my rep would be in later and I’d get a call. That was 4 days ago. Still no call. No explanation. No apologies. I can’t believe that they purposefully don’t want business but I do wonder if they can perform basic functions of a dealership.

I went in there for a oil change, and to check my tire pressure. There is something nice about being greeted at the door with a smile and ‘welcome in!’. I was helped by Jordan? I do believe his name was, he was wonderful. He went over everything that needed to be done and was honest with me in things that could wait a little while longer. In the facility was nice and clean, the chairs were cozy, the coffee was good. I even had magazines to keep me entertained while I waited. Jordan was wonderful and would come and let me know the status of where the oil change was at. He was amazing. (gosh I hope that’s his name) Then there was Aaron, another amazing worker there. He came over after I was getting ready to leave and started to just talk with me, offered me a another cup of coffee on the way out the door. It’s always a pleasure going in there for service. I love going to the Honda in Renton, because you don’t really feel like you are just a number, or someone they can swindle. You are a person and they treat you as such.

I had a great experience with the whole team at Renton Honda.

Daniel L. was my advisor, I had the first appt of the day. Somewhat last minute for an oil change. He was able to recommend me an option for the low miles I put on my car. I also got an additional maintenance by taking care of the fluid changes as well--service reminder on when to expect brake change for awhile yet. Service was good on time since there was more work to be done and I still got out relatively quickly during checkout/service breakdown.

In my personal opinion I would give this dealer 0 stars if I could. I have a signed reservation on this car that would hold until today. As we were heading to Renton from Marysville (around 8:40am) the sales person called us to tell us someone was test driving it. I told them we were leaving the house and they called back about 5min later and said it was sold. It wasn't even 9:06am. I can't trust them. To me their words and paper work mean nothing. From my personal experience I would not buy from them, neither should you. Don't sign anything, it means nothing!!

I recently bought a minivan here and everyone I dealt with was friendly and helpful. I’d definitely use them again for any auto needs I have

I had a terrible experience with them this morning. In my personal opinion I would give this dealer 0 stars if I could. I had a signed reservation on this car that would hold until today. As we were heading to Renton from Marysville (around 8:40am) the sales person called us to tell us someone was test driving it. I told them we were leaving the house and they called back about 5min later and said it was sold. It wasn't even 9:06am. I can't trust them. To me their words and paper work mean nothing. From my personal experience I would not buy from them, neither should you, they did not honer the paper they sent me to reserve the car. Don't sign anything or have them give you a better confirmation that they will actually honor. To me that “reservation” means nothing!! My sister said Klein Honda in Everett did honor it and she was able to sell it.

Excellent customer service. Only place I have taken my Honda vehicle's for 7 years and they have done an outstanding job with maintenance. Short wait times with my experiences.

I've been coming here for about 3 years give or take and the guys here are awesome. The ladies who take the call if they're busy definitely need some work on professional communication but the guys have always been awesome. Especially Erin!! He's so friendly and helpful and always a kind face to see. They now recognize me and are just great! Erin needs a raise!

Nếu là người Việt ở Seattle nên mua xe tại đây vì có nhiều nhân viên bán hàng người VN,dễ trao đổi mọi thứ

We got really lucky and found a 2020 Kia Niro at Honda Renton. The best part about our experience there was working with Maytawee “Ty” Coleman at Honda Renton. She was professional, spent time understanding our needs, and made special arrangements for a paint touch-up on some existing scratches. I highly recommend seeking her out if you're interested in any car that AutoNation can source.

We had a very smooth and stress free purchase at Autonation Honda Renton. Jeff was very easy to talk to and not pushy. We highly recommend them!

The staff were not pushy like other car dealers. Nhat who assisted with both of my car sales was professional and responsive to my questions even after I had bought both of my Honda Passport from him.

The team was great! Process took longer than I would like. However, everyone was very pleasant and did their best to help me. Mike is a great employee and kept me company the whole time. I would definitely do business again with them in the future. Thanks to everyone there.

I bought a car here a few months back and I'm quite happy with the service I received. I knew which cars in their inventory aligned with what I was looking for. At the time I arrived, the vehicle was being detailed and Maytawee Coleman updated me the same day when the car was finished being detailed and available for a test drive. I was able to with minimal hassle purchase the car I wanted in a timely manner.

Zero follow up. Just looking to close a sale, then no support afterward.

Bill Ackerman is their top service advisor at Renton Honda. I would not be at Renton Honda if it wasn’t for his excellent service. And how he and his team takes care of his customers

My husband and I recently purchased a CRV from AutoNation Honda of Renton. We were very pleased with Paul, our sales person, and all of the other employees at AutoNation. Paul took his time introducing us to the various models of the CRV, asking questions to help us select the best model for our needs. Paul was kind and never pushy. He made our sales experience very enjoyable. Paul even picked up and dropped off my car at work in Renton so a few service projects could be completed. We love our new CRV and highly recommend shopping at AutoNation Honda of Renton!

this was a very poor experience , poor service and follow up. The car was reserved 3 weeks in advance and when we came to pick it up from LA , nothing was done on the car . It took and extra 4 hours to get things done . Do not claim that at AutoNation you do you r 150 points but not even the basics are done as mentioned ( oil change , brake fluids , new tires ) you list it all and oops we did not see he was not done !!!! really .... how professional is that . Like if you go to a restaurant and they forgot to cook the chicken in your plate !!! Staff need to be trained properly . when you spend over $32000 in a used car , you deserve to have it done right I would not recommend this place even if they kind of fixed issues because I had to fight for it . Sad that those huge brand names do not do things right and advertise quality , service and smile and trust !!!!! yeah sure . Be pro and show it , not only in words and on paper

They were fast, accommodating, and polite. Found me a discount on an unexpected repair during a routine oil/inspection trip, and gave me a free Lyft home when it took longer than expected to finish the fix. Wish the cost for repair was less, but that's the economy right now.

The sales and service staff are friendly and very timely in with service, I've never had to wait longer than the estimated work time.

Went to the dealership with a fair idea of specs and budget I wanted in a used car. Greeted right away by the friendly manager who helped me and was showed a couple options. Also was showed a couple extra options I might like including new cars but did not feel pressured into any and even was told about nearby dealerships that “probably had” models I had on my list if this dealership didn’t have it. Was allowed to test drive a couple cars the same day without dealership staff and they allowed us ample time to make our decisions while still taking care of us. We did decide to buy without visiting other places and the process to eventually buy the car the same day was as easy as it could have been!

Mariano, our sales person, very helpful he made the buying process very good and comfortable. Si hablan español, pregunten por Mariano fue una buena experiencia comprar carro con el.

5 stars for customer service! This review is for Jordan at Renton Honda Nation. I had visited this Honda dealership for car repairs. Jordan is very personable and approachable. He takes the time to listen to customer concerns and provides concrete next steps in car care. He maintains great communication with his customers and is an exceptional customer service representative. Thank you Jordan and the AutoNation team for your help on getting my car serviced!

On my first visit to AutoNation Honda I was shown a very nice 2014 Hyundai Sonata Limited that was just like new. I was told just needed to have a new battery installed, so I was not able to test drive it. The salesman strongly encouraged me to sign a "contract" so no one else could buy it, which I did. I was very excited about this car all weekend. The following Monday I got a call and was told that this car needed a new engine and I should not buy it! I was so disappointed. Nevertheless, after test driving several cars at other dealerships, I called the salesperson back to ask to test drive the 2014 Hyundai Elantra Limited that I eventually bought. I was told that this car was loaned out and would be returned by the end of the day. It turned out that the person did not return the car until Monday afternoon. Fortunately, I had time to go test drive it before work and I decided I liked it and I wanted to buy it. I returned after work to see the financial officer and write up the deal. He was able to work out payments that I can afford. Even with all the stops and starts, everyone at the Honda dealership was very friendly and kind. I've been driving my new car for a week and I really like it. I'm happy with my purchase.

On my first visit to AutoNation Honda I was shown a very nice 2014 Hyundai Sonata Limited that was just like new. I was told just needed to have a new battery installed, so I was not able to test drive it. The salesman strongly encouraged me to sign a "contract" so no one else could buy it, which I did. This caused a hard inquiry on my credit report. I was very excited about this car all weekend. The following Monday I got a call and was told that this car needed a new engine and I should not buy it! I was so disappointed. Nevertheless, after test driving several cars at other dealerships, I called the salesperson back to ask to test drive the 2014 Hyundai Elantra Limited that I eventually bought. I was told that this car was loaned out and would be returned by the end of the day. It turned out that the person did not return the car until Monday afternoon. Fortunately, I had time to go test drive it before work and I decided I liked it and I wanted to buy it. I returned after work to see the financial officer and write up the deal. With my trade-in he was able to work out payments that I can afford. Even with all the stops and starts, everyone I encountered at the Honda dealership was very friendly and kind. I've been driving my new car for a week and I really like it. I'm happy with my purchase.

Lin did a great job with helping us through the decision process, getting the price we wanted and explaining the details around the options for financing. All of the additional protection packages were explained, but we never felt like we were being pushed or pressured into anything.

I love how they inform me on what my car needs before it gets worse. I had Jordan at checkout and he was very friendly and helpful.

Great experience

I came in because my tires were looking bald and kept deflating. I needed to get new ones and was able to get a great deal with the help of Drew at the service desk. I dropped my car off on a busy Saturday and it was done sooner than anticipated. I appreciate the clear communication and ability to answer any questions I had. Not to mention I got my car back washed, as it hadn't been in months! I will be back at this location again and see Drew for my next check up.

Been going there 5 years now. Their services are always great and quick. Friendly staffs.

I went to Bellevue Honda to drop off my son's 3 year old leased HR-V and tried to lease another one. The best offer they gave me was to double my lease payment for next 3 years for the same vehicle. Long story short, I went to Renton Honda and got CR-V hybrid for same amount of payment they wanted me to pay for HR-V in Bellevue. Also Bellevue never told me about increased in residual value of the HR-V, where in Renton, they applied that increased in residual value towards downpayment of the CR-V. The floor manager Raj, was great! I would give him 5 stars for letting me know about increased in residual value of my previous leased vehicle can be applied as deposit for a new vehicle. PS. Bellevue called and asked me when I'm going to drop off my leased vehicle!!

I went to many lots looking for a car and was treated as just another tire kicker. This becomes deflating. As a woman it is more difficult to purchase a vehicle and feel you are being respected and acknowledged as someone that has done their due diligence. I had first rate service and they got my sale and appreciation. I strongly encourage anyone including female tire kickers to shop here. Thank you Nhat Nguyen for the experience

Great Service!!!!!

Scammy. Charged me for an oil and tire service that I pre-paid for when I bought the car from them. I let them know about the signed agreement when I made my appointment and I gave the advisor the contract when I checked in with him that morning. I caught the error when I got back home that day and have yet to get a call back as I requested a refund. Side note, don’t pre-buy any services when buying a car from them. The oil change/tire rotation/inspection is $61.00 and I bought a ‘package’ for three services for $257.00. Scammy through and through.

gracias pablo por tu ayuda recomendado

Purchased a 2013 highlander from automation Renton Honda and was pleased by the process. I’m this market it’s hard to find any good deals but felt like this one was just that with only 31k miles on it and very clean inside and out. They put new tires and provided the entire check up they ran before taking possession and at this time I’m very pleased with our purchase.

We came here to buy my son a vehicle as was presented with wonderful service and care. Definitely a place to come buy a vehicle.

Had a great experience at this location. Mr. Pablo Orejuela helped us out and was nothing short of amazing. He worked with us on our payments and goals in order to come out of there with two used cars. I would highly recommend this auto dealer to all of my friends and family. Thank you again Pablo and Staff for a wonderful experience!

Ty was extremely helpful and put forth more effort than we imagined while we bought our two vehicles from her. She was very friendly and quick to make contact when we had questions or she needed something from us to make everything faster and convenient.

Te atienden muy bien me sentí muy agusto

Whatever you do...don't go here. There so called warranty and customer service is a nightmare. I don't even know where to start. Been without my BMW off and on for weeks. One time I got a rental and only once. They ABSOLUTELY WILL NOT CALL YOU to update on your car. Problem not fixed. Currently my boyfriend is stranded because after telling him they'd lyft him...they didn't. I'm 2 counties away. His dad left work to get him. I will never ever buy anything from Autonation Renton or any other one in the US. My name is Tracy Kouri and I hope they go bankrupt.

I tried calling the number mentioned, there is no use..! This location is just cheating

I bought a car from Honda Renton. The sale team were good. The experience was nice without pushing me to make a decision like other dealers do. However, the experience to talk to the customer service was very frustrating. Simply want to know if the maintenance service is covered. It took forever without getting an answer. Every single representative ask me exactly one question, then redirect to another representative till no one is responding. To me, instead of trying to help, the representatives are kicking the customer to each other. They are terrible customer service, but maybe have the potential to be good soccer players if they kick the ball as flexibly as they kick the customer. thumb down👎

Repair work is almost always perfect. However, if you are having repair work done to steering or suspension, always take it back in if you think anything is not correct no matter who does the work. I took the CR-V into Honda to replace a cracked control arm on the front wheel. I noticed that the steering seemed loose and returned it. It turns out that the nut fastening the tie rod was screwed on by only a single thread. No repair shop is perfect, so pay attention to your vehicle after repair.

The salesmen here can sell ice to an Eskimo, be warned!

I took my Honda to the service department for it's periodic maintenance. Bill Ackerman helped me and was very helpful and efficient. The job was done while I waited and now it's ready for some more miles.

I searched daily for over a month for a possible vehicle. It was an incredible journey, made up of mostly normal interactions but there were also several negative ones. That all changed when I first interacted with Alex at ANH. He was very professional, very kind, and very informative. I was initially gonna get a used vehicle but he notified us immediately when a new vehicle was available. He quickly gave us piece breakdowns. He had almost everything ready for us before we arrived. He made the process very easy understandable. It was such a relief to finally find someone who really took the time to help and an organization that made it very simple to reserve and purchase a vehicle. I would certainly recommend Alex and the ANH crew for your vehicle purchase.

Overall good experience. Knowledgeable team and a very quick process to purchase my new car.

I worked with Bob Ackerman and my experience was amazing!

There is so much I could say but I will stick to my most recent nightmare. Coolant light on right after purchase. They take it to a BMW and it's fixed. Great. Then on again and they say I have to bring to Honda. They tell me no rental as they dont know if the parts are covered under warranty. Make an appointment for a Monday and Tuesday night no call. I finally get a call Wednesday that they just looked at it and orders a part. fixes my door lock which was another reason I dropped it off. Surprise a rental car coveted 3 days after the fact. But it'll be ready by Thursday. So I don't bother with driving to Renton for a one day rental. Saturday am pick up car. Told coolant is fine light shouldn't come back on for at least a year. Halfway home light back on. Drive back to Renton and my boyfriend has to be firm to get me a rental. Max was amazing by the way. No one else. Told I'll get a call Monday. Tuesday I call because of course Bill in service cannot call. Wednesday I get told that they have no idea and it has to go to BMW and I have to return rental and start all over again oh and may have to pay the deductible I just paid last week! So my boyfriend calls again and they say they'll tow my car to BMW but still have to return rental. I return it because I keep my word. Manager was supposed to call us this am with an update. Never calls surprise. I get an email this evening saying I have an appointment today at 245 at BMW and they can't wait to see me? Um it's passed 245 and you were supposed to tow it there. I call BMW and they don't know where my car is. Are you kidding me? I will NEVER buy another vehicle from any Autonation. Shame on them. Once you sign the deal they are done with you. I have so many stories from that point until now. So disappointing. Oh and I asked them when I brought the car back, " Hey I know you don't clean the cars like other places but could you at least clean up your own

Bill was wonderful in advising me of what is need and had my vehicle completed on time.

The quality of the car wash in Honda Renton was poor. There was no intention to redo after 2 hours waiting for the oil change.

Very helpful and easy to work with. Jeff Burley was very responsive and helpful throughout the entire buying process. Art M. and Lori made the finance portion of the process a breeze.

Friendly and quick service.

Bill Ackerman is my favorite service advisor since 1991.I don't like my vehicles fall on other service advicors' hand.

These folks were great. The truck is great, price was fair, and it’s just what I was looking for. Thanks!!

Excelente servicio muy amables

I had an amazing experience here! I bought a car in late January of 2022 and when I tell you the car market was bad, I mean it was TERRIBLE. As a college student in Portland, I needed a very specific car: one with decent mileage, durability, safe, clean, the ability to help me drive to different states, a car brand with a good reputation, and a low price. I looked at 30+ cars (not at this dealership) and hadn’t found anything even relatively decent. I had done a ton of research to learn what to look for when inspecting a car and every single car I had looked at before had some huge problem that the seller wasn’t telling anyone about. Eventually, I got desperate and drove up to Seattle to see my options up there. I had all the money before I went there to ensure that I didn’t go over my budget ($9,500). I ended up going to a different dealership first and they had me there for about three hours trying to sell me their cars that were all way out of my price range. Finally they showed me one that was $9,300 but then they added all the fees and it was suddenly $13,000!!! I finally explained that I couldn’t pay more than $9,500. Period. Then they said they couldn’t help me so I left and went to THIS dealership. I was feeling kind of hopeless, but I wanted to give it a try. I walked in, said my budget was $9,500, and asked if they had any cars. They said they had one car: a 2010 Toyota Camry, 120,000 miles, $8,995. When I saw it I did my inspection and I had a bunch of mechanical questions so they called over a technician to answer them for me. He was a really cool guy and we ended up talking for over four hours. He was honest and he ended up teaching me a lot more about cars and what to look for when looking for a car! He was probably the highlight of that experience. I eventually fell in love with the car. Not only did I not see any serious—or even minor—problems, but it was also super clean and the exterior was in great condition—plus it was in my price range! The technician helping me brought me back to look at the inspection process and let’s just say that it’s a pretty thorough process. I ended up driving the car home from Seattle and had no issues at all. Since then I’ve been driving it pretty much every day and it’s been super reliable. In summary, this dealership is amazing, the people there are super nice and awesome, and the cars they sell are top tier and super reliable!

Nothing but VERY POSITIVE comments to share. Morgan Heath is truly an ASSET to your organization.

AutoNation Honda Renton staff were helpful, friendly and flexible. They were willing to allow me to substitute accessories on the package. Jeff was kind and supportive and answered my questions promptly. My insight arrived on time and was tinted beautifully. Honda Renton really listened to what I wanted as a customer. Highly recommend!

Ty was knowledgeable and fully engaged throughout the buying process. She work with us and management to get us the best price for the vehicle. She is super nice, I would recommend her to anyone who plan to purchase a Honda at Honda AutoNation of Renton!!

Got a power steering pump overhaul and it took a a week or two to get rid of whinining noise it eventually went away and my steering is really soft and stable

They have the worst service center and really hard to get a hold of anyone there! The call center are people from other countries. They don’t return your calls in a timely manner. I bought a used car there and brought it in to be serviced after 6 months 2 tires had to be replaced and were failing! Picked up my car wasn’t even washed or cleaned after spending over $1000 for tires. Terrible service!

Very good service the guy help me very nice!!

Our sales guy Alex and finance guy Arthur were amazing!!! Couldn’t be more happy with our experience. We got a great deal on a used car, and never felt overly stressed about the process. We will definitely be back for any future car purchases!!

Had a great experience with Lin in sales and Art in finance! They were very busy but still made sure to help me out and go the extra mile to make sure I was happy. Lin was very helpful and knowledgeable. Art did a great job explaining all my options and worked hard to get me the best financing and make sure I was comfortable with the deal! Very happy with my new car and the whole experience.

Purchase my 2022 honda cvr in Dec maytawee "ty" Colman was awsome she friendly and great . Feel ike I was talking to a friend than a sale person . She ask me what I'm looking for and what requirements the car need to have , I didn't feel any pressure or being pressure at all. This was my very first time buying a brand new car at a dealership the experience was awesome I recommend ty if anyone needed a car at auto honda in renton

Bad customer service. My car had a slight flat tire. I tried pumping the car 3 times before taking it in for inspection. The indicator light continues to show deflation. I booked an appointment today and checked out. I told them the situation, they showed me the pump, I gave the key for them to check because I didn't know. I waited 2 hours and then went to see the car, when I came back they said the job was done a long time ago, I asked why they didn't tell me, because I waited here for 2 hours but he refused'. t reply me, just say my car is fine. I will not come back and use the service here again, their eyes look at me as if they don't care, wasting my time.

Ray was great to work with. I found the vehicle on Carfax. We drove from Hoodsport to see the truck. He had it ready as promised to test drive. Everything went well.

I've brought in my car for annual service the past ten years & am usually satisfied with the experience. However my last visit lacked the usual professionalism. First when the car was ready for pickup the technician continually called out our last name until we responded. I guess he was too busy to come look for us. Then when I went to the desk he presented me with the bill without explaining what was done and when I asked what should I look for going forward as I normally do, he just brushed me off. I wasn't impressed at the interaction with the technician on this last visit.

paul is the goat PoStS mUsT bE 25 cHaRaCtErS oR lOnGeR

Great experience, no haggle, but the price was apt with the current conditions. But the documentation process time could be improved, had to wait for 3 hours + just to finish paper work. Would recommend this dealership.

I’ve always came to Renton Honda because I have always had a great experience with them, they are very professional and keep their word. I always hear back from them within a good time frame and receive my car back same day as long as they have the parts on site, they definitely keep their word and are great about communicating with you about anything that needs to be fixed and keeping you updated. I recently moved to Tacoma and decided Honda of Tacoma wasn’t for me they didn’t have the same standards do I drive up to Renton because of their great customer service. Thank you Honda of Renton!

The service was great. It felt like the people there were genuine and honest about helping me get my new car. I would highly recommend buying from this location.

Always helpful and timely at this dealership!

I looked and looked for a car for my daughter and came up blank. Finally I saw one here. Then the concern is buy from a "used car salesman" and all that stereotypically goes with it. But here the price is the price. If it is not acceptable you don't even go in. If you go in, it isn't going to change. I worked with Paul Diep and he doesn't try to "sell" you a car. He tries to help you find what you need. No pressure, no slick techniques. I actually found out some of his story and it is amazing. The other concern would be buying a lemon. Well they do a thorough inspection and make sure it is good. Then they follow up after you take the car home let's you know that they will take care of you in the future. Good experience.

These (internet) days it's more about finding the car you want than choosing a particular dealership--especially for used cars. Find your vehicle, then compare with Kelly's Book (price competitiveness) and CarFax (which includes maintenance history, as well as accident history). So, why, then, buy from a dealer? And why from this one? As an East-sider, I asked myself this question prior to reserving a vehicle that I'd never looked at physically, and then flying over to pick it up--both heretofore *extremely* high-risk maneuvers in the used car buying process. Here are the things that happened that helped me TRUST Autonation Honda Renton enough to give them my business: 1) Great/PROMPT distance support. Jeff gave me the confidence to book a plane ticket. He worked to reserve the vehicle and then followed-up to ensure it was waiting for me when I arrived. Spotless. Inside. Though it rained outside. From the time I submitted my request for information until the time we spoke on the phone was, like, 20-min. He e-mailed me immediately, and was serious. I called him immediately, equally-serious, and we had it all lined up in under 20-min. 2) "No haggle." From a psychological anchoring perspective this creates a much better environment for pre- and post-purchase. The adversarial nature is significantly reduced, allowing you to spend more time worrying about the automobile you are purchasing. These days, the haggling is all done by the computers anyway, i.e., the KBB algorithm and the various sites' ratings around that number by the time the dealer posts the vehicle for sale. Can you "haggle" better than a computer algorithm? 3) 5-day, 250-mile no hassle return, which allowed me to drive all around Seattle while waiting for the pass to open, and then drive home while still evaluating the vehicle. 4) Pre-purchase inspection. I've had a dealer burn me on this once (Hidy Honda, Beavercreek Ohio) by paying it lip service and then replacing the stock battery with a junker that they didn't even bother to strap down. And I was military on-orders buying in-uniform. Didn't even last over night. But they had funny commercials. So, now I "re-check" as many inspection items myself as possible. And the completely spotless engine compartment made it easier to check--especially underneath. Did I miss something? Probably. Did they? I couldn't find it. So, either super-sneaky (like covering up a head gasket oil leak), or genuine. 5) Service guarantee. The modest "guarantee" on big-ticket inspected items gave me the confidence to pull the trigger (plus, you can buy an extended warranty, if desired). They will honor the guarantee at any "authorized service location," which is good for me since I won't be back to Renton for some time. Because the website didn't mention it explicitly, I am led to believe that only certain vehicles qualify (i.e., age, mileage, etc.). I'm sure the dealership will respond with a clarification if I misunderstood anything here. 6) The vehicle itself. It was a one-of-a-kind, and the detailers treated it with much respect. I used to have a friend who detailed cars on the side, and for him this would have been a four hour job. These days, TRUST is a dirty word because it is used to fleece hard-working folks like you and me. For a DEALER to earn TRUST is huge--almost unprecedented. I TRUST Autonation Honda Renton. And don't forget that this is the internet. I'll update this post if necessary. ;)

Just purchased the 2022 Honda Pilot Black Edition at Renton Honda—couldn’t be happier with the car or our purchasing experience! Maytawee “Ty” Coleman was a very knowledgeable and friendly salesperson—she took the time to answer all our questions…and even some we didn’t know we had! She made sure to show me all the great features I was looking for on the car and made sure we got everything on our “must have” list and more. Do yourself a favor and ask for Ty if you are looking to buy a car at Renton Honda!

Just purchased the 2022 Honda Pilot Black Edition at Renton Honda?couldn?t be happier with the car or our purchasing experience! Maytawee ?Ty? Coleman was a very knowledgeable and friendly salesperson?she took the time to answer all our questions?and even some we didn?t know we had! She made sure to show me all the great features I was looking for on the car and made sure we got everything on our ?must have? list and more. Do yourself a favor and ask for Ty if you are looking to buy a car at Renton Honda!

Ty was amazing, she patiently sat with me went over all my options and the numbers to get me the best option for me, she was very kind and very helpful and I ended up leasing a beautiful new 2022 civic

Automation Honda Renton are very reliable partner. I was in and out without any problem. The staff is supper friendly and they double check everything for you. Trust me you're going to like it.

I always have a good experience with the service team. On this visit I worked with Nate and he was terrific! Very personable, willing to listen, ask clarifying questions and take the time to work with me. Not once did I feel rushed and he made sure I was was good with everything before I left.

It was smooth car trade-in experience for me in autonation honda. 'Jeffrey Manginsay' our sales person is candid about the process and helped us with all the details to make an informed decision.

I found a car on the AutoNation website and reached out to them about checking out the car and a test drive. Worked with Mariano P. and Jeff B. in their sales dept. They were both very knowledgeable, trustworthy, easy to work with, and professional. Really made the buying process very easy. Lori T. in their finance dept. was also very kind, personable and professional. Their combined efforts made for a very positive experience. I highly recommend AutoNation Renton.

We purchased our car here a few years ago. We've always had a really good experience and the visit the other day was no different. Had to do our standard maintenance, and I worked with Nate this time around. Nate was terrific, very personable, willing to listen ask clarifying questions & worked with me. Not once did I feel rushed, and they were able to finish my service in just over an hour. Thanks!

I found a car on the AutoNation website and reached out to them about checking out the car and a test drive. Worked with Mariano P. and Jeff B. in their sales dept. They were both very knowledgeable, trustworthy, easy to work with, and professional. Really made the buying process very easy. Lori T. in their finance dept. was also very kind, personable and professional. Their combined efforts made for a very positive experience. I highly recommend AutoNation Renton.

Brought my 2021 CRV in when maintenance notification light popped up. You can make an on-line appointment, but I call Bill Ackerman directly, who is a long-time service advisor. This is my 4th Honda vehicle from this location so I saw advisors come & go. I've gone to Bill when I've had issues in the past & I trust his advice & judgement. He's pleasant, very customer oriented & the BEST advisor!

I purchased a 2016 Dodge Challenger SRT Hellcat from them. I was 4 hours away and out of state, so all the paperwork was done before picking up the car. Communication was great, the staff were very accommodating and willing to go the extra mile to seal the deal. Car was priced right and they gave me a great deal on my trade in. I would recommend them to anyone looking to buy a new or used vehicle. Thanks to everyone.

Angela P. was very helpful, efficient, and professional.

Great friendly staff helped us too get the vehicle we wanted which we are loving it now especially cuz it is awd so been a lifesaver in the snow very happy customer

Raj was great to work with. The Auto Nation team made the process smooth and easy. Definitely recommend!

Great customer service ! Fast and easy and get you in and out in no time . Also if your car needs to stay over night for any additional issues they offer you transportation back home and a way back isn’t that nice ? You don’t have to pay for it . Next time you go in for servicing on your Honda go to Andrew he’s the best !!

Lin Thaxton was great thank God for her I would highly recommend her costumer service. Lin was very helpful, friendly, and very understanding. I was able to get the car that I wanted. Thank You And Thank Autonation! God Bless!!!

We ordered a 2022 Honda Accord Sport SE. Mariano was very helpful with giving us the different options they had. I was especially happy when it arrived almost two weeks before the expected delivery date.

Dealing with Morgan and Michelle was our pleasure. As far as everyone at AutoNation of Renton they all from Sales to the folks in the shop were great too.

Bill was quick and efficient, love these guys.

I received a letter about some service recall for my car, so I scheduled an appointment with them. The service department here is a joke—I entered in the service department and was not greeted for 5 minute waiting to check in. After that, waited for another 10 minutes while the customer rep was just chit chatting… Finally a different customer rep who was sitting around finally decided to check me in. And guess what? There is no recall?! Wish whoever scheduled my service appointment could’ve told me earlier. Scammed my time!

Excellent Customer Service, Mariano Prado in sales department is great guy to work with. He is open right from the beginning of the quote and until the end of the purchase. He is very responsive to all of my queries and concerns timely manner. I am satisfied with the car as well as with the Auto nation Renton Honda Sales Team.

When here to discuss 2017 Accord price, and got a dis-respectful manager saying "Good luck buying the car at this price" straight to customer.

Their service department has really bad customer service.

I always have great service here. Vehicle is always ready when promised. Excellent service and would recommend to anyone

We bought my daughter’s car from here. Our Sale’s rep was Ty Coleman. She was awesome and a pleasure to work with. Go see Ty at AutoNation Honda!

Great place to sell your car!

I purchased a used Audi at this dealership. The sales person, Omar was very nice all the way through... everyone there has been very pleasant to work with for that matter. But the car I bought had a check engine light on, and they said they knew what the problem was. It needed a new catalytic converter. So I had them put in the sales agreement that the catalytic converter would be repaired. At that time I'd been told that the part had been ordered, and I'd get a call to schedule the repair as soon as it arrived. A few weeks later I got the call asking me to bring the car in. The repair would take 4-5 hours, and I would be given a rental car for the day. I ran some errands, and waited for a call. At the end of the day, I called them and was told it was taking them longer than they thought. Well by the middle of the next week, I called again and was told that they had been delivered the wrong part. I had now had the rental car for a week instead of the 4-5 hours that I was originally told it would be. Consequently, even though AutoNation paid for the car rental, my credit card was charged $300 because I didn't return the car when they were expecting it. It's important to note that every time I was able to talk to someone in the service department at AutoNation, I had to call the sales line, and have a sales person transfer me because I was never once able to get through on the service line. Between early July when I purchased the car, and late October, my girlfriend and I had shuttled the Audi back to the dealership each way, only to have it sit there for several hours, then have to go pick it up because it was not repaired (so if you're keeping score, that's 8 one-way trips between my home and AutoNation Renton Honda which is 30 miles away). In late October, I was assured they had everything they needed to repair the vehicle. But after diving into the repair, they said it was much harder to get to the catalytic converter than they had anticipated, and the repair was going to take a bit longer. Again they gave me a rental car. A few days later, they said they had accidentally damaged the O2 sensor. Then after a couple more days they eventually took the car to a nearby repair shop that works on European vehicles. We got the car back shortly after that. During the last repair, I had talked to the service manager several times. Very nice man. I explained that my girlfriend and I had driven there and back with 2 vehicles, approximately 240 miles each vehicle to shuttle that car back and forth, plus I was out $300 to Enterprise Rental. He told me, 'let's just wait until the car is fixed, then we'll see what we can do about all the trouble you've had.' Two weeks have gone by, and I haven't heard a thing since. I wasn't going to write a review, but I keep getting emails asking me to leave a review, so here it is. Very nice people throughout the dealership, but very poor communication from the service department, and you must call the sales department to reach anyone in the service department. It took 5 months to get the catalytic converter repaired, plus a few hundred dollars out of pocket.

Terrible mechanics who try to scam you out of your money. I came here because I had originally bought my car at an Autonation Honda in Florida, so I thought this would be the most honest and reliable place to get my car serviced. The panel/arm rest in my car door was slightly popping out so I asked them to put it back in place, they said it was impossible because both pieces of the panel were damaged and would take $1500 to replace both parts. I took it to another mechanic and he put it in place in less than an hour. I asked if the panel was broken and had to be replaced and he said "nope it was just not inserted the right way". Autonation charged me the $85 anyway for "attempting to fix it" (which was a lie because it was in the same exact position as when I first came in). My TPMS was also out of wack after changing a flat tire. They said they "fixed" my TPMS, charged me and within 10 min of driving, the TPMS light came back on. I came back told them it was not fixed and they told me it was impossible to fix unless I replace ALL of my tires with new ones. Like what??? My tires are not old, they are all in good shape. Just replace the damn sensor that's broken and let me go on about my day. In the end they charged me for "attemping to fix it" and im still roaming around with a messed up TPMS. Bill was super friendly and so sweet with us, but the mechanics are scammers and just want easy money. Just go somewhere else if you want honest help with your car. By the way, I was there from 10 am until 4 pm. That's 6 hours. 6 HOURS, only to drive away with the same issues that I came in with. Waste of time and money.

Most dealerships have a high pressure environment but I didn’t feel that way at autonation Honda. I got to work with Ray and he was to helpful and catered to all my needs. I had to bring both of my kids with me and he was so nice to them and helped me move my car seats for the test drive and get my son water when he asked him. Overall it was a pleasant experience.

I have been coming to this business even before it became autonation. A lot of the staff are very friendly and have been around for a long time. Compare to most dealerships, because of it being warehouse a long time ago, it is able to display many more vehicles than most. I bought my most recent car here, and have them service it here and there because of how well their team is when it comes to customer service and good overall experience. Definitely a place I enjoy! Thank you for your excellence and experience to the guys and gals at Autonation Honda.

Excellent buying experience with Jeff . He answered all our questions and concerns. Very professional, no stress, and fast services. 10 out of 10 rating!!

A very pleasant car buying experience. Jeffrey M. made it all happen. He went above and beyond my expectations and made the whole experience so smooth, I would absolutely go back when I'm ready for another car purchase. Patient, funny, caring....like family! Thank you Jeffrey M and AutoNation Honda of Renton! My daughter loves her first car!!

I just want to start off by saying.. I NEVER write reviews, but I’m definitely always reading them and doing my research on a place before going. Jeffrey was AMAZING, and he’s honestly the reason why we’d go out of our way to write this review. My fiancé and I did all our research on the cars we wanted, BUT we also prepared ourselves on what to expect when going to a dealership and how to get the best deal. We’ve all heard about car salesmen trying to sell you a car for “their” price, but I’m telling you now, Jeffrey is definitely a man with integrity that you’d WANT on your side when it comes to finding YOUR perfect car. We would definitely recommend him to anybody who’s on the search and have already told most of our family/friends about our great experience at Honda. Jeffrey, if you’re reading this, we just want to thank you again for really looking out for us & helping us find our perfect car! 🙏🏽

Terrible place to buy a car. I almost got over charged by 4,000 dollars on actual value of a car. They take advantage of the used car inflation. They are arrogant that they are a big dealer, lot and that Bill Gates is an investor, as if that holds merit. Worst car buying and most pressure I have experienced. I bought 2 cars from Toyota of Renton no problem. Don’t buy here!!!

Daniel Beristain service adviser tried to rip my Thai wife off, her English isn’t 100% perfect either. This guy Saying my wife needed $1300 on a service. I canceled the oil change. I went in my self to get an oil change for her car. They said full service would cost $500.

Excellent customer service. Thank you so much Justine Ibanez.

Excelente servicio con ,Daniel Beristain Echeverria Yo recomiendo Honda Renton , el es muy atento , y busca la manera de sacar tu carro a tiempo .. gracias Daniel

Had a great experience with our sales person Michelle Bartz. Showed us what we were looking for and then let us make a decision. Answered all questions and no pressure.

Had a great experience Purchasing my BMW from Auto Nation Honda. This dealership definitely has a larger inventory to choose from. My sales rep Raj Narayan was kind, honest and knowledgeable. Highly recommend going to him if you are in the market.

I want to give a big Thanks to Srey, Kurt and Lori! They provided wonderful service every step of the way. Made this process a lot easier than anticipated, I would highly recommend working with these guys again!!!

We were excited to find the (certified pre owned) car we had been hunting down for 2 months. We called ahead to schedule an appointment (since we live over 3 hours away). We indicated that we planned to come up after work, pay with cash and head back home. They had the car ready for our appointment and everything looked beautiful, but my husband noticed a leak. We determined it was the coolant line. We were extremely disappointed to find that this was a MAJORLY overlooked issue and all of the service dept had gone home for the evening. Long story short we had to find a hotel and wait until almost 1pm the next day. (They had to replace the entire coolant line as it had been installed entirely incorrectly and created not a leak, but a hole melted into the line, by the engine.) Our sales rep and the shift manager were great. They did what they could for us, which was virtually nothing because they are given NO authority to use their best judgment in regards to customer satisfaction by the powers that be. We did reach out to the store manager who did not reply. Another disappointment. Finally at almost 3 pm (almost 24 hours AFTER our initial appointment) we were signing papers and very ready to go home. We later found out they did a hard pull on our credit report even though we told them ahead of time about our method of payment on full. Disappointing. Not 20 miles from the dealership, a tire alarm went off. We had to get off the freeway (in Seattle traffic during a sideways rainstorm), to check the tire pressure. My husband thinks the sensor is bad which means it wasn't replaced with the tires. Guess if we were disappointed by that. We know that not everything is going to be perfect when buying a used car, but EVERYTHING should be functioning properly, that's what makes them certified. We DID receive reimbursement for our hotel, so that was a (an expected) silver lining. The car really is beautiful and we're very happy with it overall, but will most likely never recommend or do business here again, which is unfortunate for our sales rep and floor manager, as their hands were completely tied. If not for them, this would have been a 2 star review.

Recently I purchased a Chevrolet Silverado from Raj one of the sales associates their and he was so professional and listened to exactly what I wanted in a vehicle. I would 10/10 recommend this dealership!

I had a great experience leasing my Honda car from AutoNation Honda Renton. Great customer service and work environment. I would definitely recommend stopping by this dealership if you are looking to lease or buy a car. Thank you Mariano Prado and all who helped me in this process!

Worst car buying experience ever , took the month and half to fix seat they agreed to fix . Bought used part twice to try and fix it . Then finally bought new parts . And damage car while they had it . Then claimed it was that way when they sold it to us . Don’t buy from them . Go somewhere else .

Pathetic post sales service, please avoid this dealership if possible. I’ve called many times to cancel my warranty but no responds and they redirect me to their finance department which never returns the calls.

This place is a money making machine. They would charge you for the things that they do on the car which they later find out was not required in order to fix your issue. So you are the one who gets to pay for the research and learning of their mechanics. Also, did I talk about ghosting? Good luck getting hold of them and getting the status back of your car. No one will reach out to you to tell you anything about what's happening with your car because who cares about the accountability. Horrible experience and I am yet to get my car back as apparently they started some other work without letting me know.

Brought my car for oil change and wheel alignment. After the work was done, I asked for the wheel alignment report. The service guy said the printer attached to the computer is broken for 2 weeks!! I asked him to email the report. He said that machine cannot send email. He said he will email me the picture of the report. But so far, I haven't seen it. If they can't fix the printer for two weeks, it doesn't bring much confidence in their work. My car wasn't washed either. This was my first time here. I was initially happy about going here, because it was closer. But not anymore.

Outstanding Team! Amazing customer service. They made the purchasing process a positive and stress-free experience for me. Thanks so much to Mariano and the rest of the guys for showing me how great car buying can be. Kudos!

horrible service. I had an appointment at 12:45 for an oil change and I’m sitting there waiting. I went to the guy that checked me in around 1:45 a whole hour later to get an update and he said it would be out soon which I knew was bs because my car was still parked in the same spot and they took my car in around 2. I thought it would be faster if I waited because when I drop off My car i never get a call about it being ready for pick up.

Lleve mi carro ahí por un problema de fábrica y no me lo arreglaron me lo dieron igual malísimo

Good service doesn't come easy these days. Bravo to Honda Renton's Service Department for going the extra mile (pun intended). I will be a customer of theirs for as long as I live in WA. Special thanks to Charles for making sure all my needs were met and in a timely manner. I appreciate each and every one of your efforts from beginning to end. Keep it up!!!

Very poor customer service. Scheduled an appointment. Got there about 30 minutes early and took over 2 hours for oil change. Top things off, the new service associate would not honor online coupon. Said it did not cover oil changes, it does NOT say this in fine print. Unhelpful and spending 88 dollars for over 2 hour oil change is UNACCEPTABLE. Don't go here. Update I did reach out to customer service the same day because I have never had such poor treatment. All I get is back and forth run around. I even forwarded a copy of the online coupon and did not get acknowledgement that there is nothing stated in fine print about oil change. It is sad that AutoNation Honda Renton is willing to lose a long time customer over not honoring a 10 dollar off coupon. It was simple issue to rectify but you guys blew it. I will share this poor experience with anyone who will listen.

I was very happy with my purchase never did this befor good experience

Buying a used car can be risky. Owners may not disclose issues, dealers may not find issues and worst of all, dealer can know about issues and not disclose them. For most people is a roulette wheel and the odds are stacked against you. I have honestly owned about 20 vehicles in my lifetime and I’ll just say that half came from a dealership. I also ran the corporate leasing program for a past employer. So I id all of our corporate vehicles, so I literally was involved in a purchase daily. This place was an absolute mess, I came in to pay cash, which should have been a 45-60 minute transaction at most and it took about 4 hours. It was sloppy, incomplete and incompetent. I found out soon after, everybody involved in my transaction was let go. This set the tone and even with new leadership, I had little confidence in this place. In the 3 years since my purchase, there have been a few bumps, fumbles and stumbles, but when I got in touch with Tom, the General Manager, he level set the situation. Ensured I got the service and support I needed and put me on the path to resolution. Unfortunately, doe to poor engineering, I am still experiencing issues, but Tom saw to it that a level of service with executed that removed any doubt that he wasn’t serious about satisfaction. If you are having issues, reach out and if you are having questions reach out. In many ways I would fail this dealership, but I trust Tom and know when he is involved he in seeing to it that you are getting the best. Honda has a ways to go to restore my faith in their product and their commitment to service, but make sure and do your own diligence before making a decision.

Stay away from this location if you can (Especially if you live far from this location). I purchased a 2020 Honda CR-V in June from this location and still continuing to chase them in last 5 months for various things they were supposed to give me on the day of purchase. I wanted a Black car with grey leather seats and this was the only location that had inventory of what I was looking for , so choose to purchase at a location 40 miles far from my home. I am deeply frustrated for various reasons: 1) Provided wrong info on the vehicle (The vehicle does not have Traffic Signal Recognition but was told it does when asked over the phone as well as after the purchase, but finally admitted after taking the vehicle to them asked to show the feature). 2) The car was not cleaned well, it had obvious stains both inside and outside and their cleaning staff have left. I was offered full detail for later, which I was not able to schedule even after 6 months. 3) They did not inform me about the missing key and said that one key is lost and are backordered and would take weeks and want me to come back when the key is ready. After few weeks, when I called, they said the key is ready (They didnt even care to call when key came in) and can be picked up. When I went to pick up, they asked me if I booked an appointment with service for programming the key, which is surprise for me as no one told me to do that upfront. So they gave me the key that is not programmed and asked to schedule with service dept to program. The service department is a pain, I have been calling them for 2 months, and for 6 weeks, I was told that they cant find weekend appointment and would call me back which they never do. Finally I was able to secure a Saturday appoint for both programming the key and full details. When I arrived there, they said they dont do detail on weekend and have issue with their CS team wrongly scheduling it. Also, they said the key that I was given didnt have the metal key and ended up sending me back with just a half key. 4) My purchase included all weather mats and didnt inform me that they are out of stock and wanted me to come again to pick them. Over all I need to chase these guys a lot and had to make 5+ visits (Especially 1 hour drive). I would not choose them again if I have an option.

Jeffrey Manginsay really went to bat trying to get us into the vehicle we wanted even with the shortage. I would recommend him to anyone looking for a vehicle. The sales manager Dustin Irons did a great job as well in fact Auto Nation is a 10 in my book.

Stay away from this location if you can (Especially if you live far from this location). I purchased a 2020 Honda CR-V in June from this location and still continuing to chase them in last 5 months for various things they were supposed to give me on the day of purchase. I wanted a Black car with grey leather seats and this was the only location that had inventory of what I was looking for , so choose to purchase at a location 40 miles far from my home. I am deeply frustrated for various reasons:  1) Provided wrong info on the vehicle (The vehicle does not have Traffic Signal Recognition but was told it does when asked over the phone as well as after the purchase, but finally admitted after taking the vehicle to them asked to show the feature). 2) The car was not cleaned well, it had obvious stains both inside and outside and their cleaning staff have left. I was offered full detail for later, which I was not able to schedule even after 6 months. 3) They did not inform me about the missing key and said that one key is lost and are backordered and would take weeks and want me to come back when the key is ready. After few weeks, when I called, they said the key is ready (They didnt even care to call when key came in) and can be picked up. When I went to pick up, they asked me if I booked an appointment with service for programming the key, which is surprise for me as no one told me to do that upfront. So they gave me the key that is not programmed and asked to schedule with service dept to program. The service department is a pain, I have been calling them for 2 months, and for 6 weeks, I was told that they cant find weekend appointment and would call me back which they never do. Finally I was able to secure a Saturday appoint for both programming the key and full details. When I arrived there, they said they dont do detail on weekend and have issue with their CS team wrongly scheduling it. Also, they said the key that I was given didnt have the metal key and ended up sending me back with just a half key. 4) My purchase included all weather mats and didnt inform me that they are out of stock and wanted me to come again to pick them. Over all I need to chase these guys a lot and had to make 5+ visits (Especially 1 hour drive). I would not choose them again if I have an option.

AutoNation lied to me about my Audi S3 inspection report and repairs that were supposedly done to this vehicle. They sold me a car that is not a fully functioning vehicle, as I was told it was, when I purchased it. They have not honored the promise they make in order to obtain business with your guarantee and have left me with a vehicle that has mechanical issues. The cruise control was not working and I notified them by phone and email within their 5 day guarantee period. Their response was "Its yours now, you own it." I took it to another shop to have it looked at. It is a $3100 repair just to get the car fixed enough for the cruise control to work. The supposed repairs that they said were done to the vehicle were in fact not! The bumper is broken on the inside therefore rendering the cruise control inoperable. Their response is "They inspected the car, therefore they will not do anything to repair it or make it function as it should." Once again, they refuse to stand by their supposed promise or guarantee. I have phone records and emails proving I notified them immediately that the cruise control was not working. Cruise control is a standard feature on a high end vehicle such as an Audi. AutoNation of Renton has misrepresented and lied about this car to me. The representative told me this car was repaired and everything was working! Even by insurance, with approved insurance repair shops. This was a lie. They did not do a full inspection of the vehicle or they would have known the cruise control didn't work. If a full inspection was done, then they knowingly sold me a car with inoperable features and intentionally lied about it. Which is against the law. Again, I have phone and email records showing I notified AutoNation of Renton immediately of the cruise control not working. So there is no question that either the inspection did not happen or your representative intentionally lied to me about the car. In addition, the managers have basically told me "You bought it, you own it!" What kind of business is this?! Not even an attempt to make it right! Is this seriously how you treat customers? I don't know how I could recommend this company to anyone with the treatment I have received after spending $30,000k with them. I hope to make sure others don't plan on spending any of their hard earned money at this joint either. They will NOT take care of you!!!!

We had a great experience here! Dave and Art were amazing to work with and we are loving our new Honda Pilot. We will definitely be coming here in the future and would recommend to any of our family and friends.

I can only say that I received great customer service when I took my car in to get service my service advisor Nathaniel Tuttle Took very good care of me even scheduled me to get a Lyft to go home to wait for my car to get done after it was finish the Lyft was scheduled to pick me up and took me back to pick my car up I haven’t had customer service is great in a long time he’s a Diamond to have him working at AutoNation Honda Nation.

I bought a 2007 RAV4. It turned to have a lot of rust on the underside. I returned it based on the advise of mechanic and auto body person. I was pretty mad about the fact that they didn't disclose the rust--which is really bad for cars, but their 5 day refund process was very quick and seamless--so for that they get 4 stars.

Thank you Pablo Orejuela for helping me get my Subaru Impreza 2017! 10 l

I did oil change yesterday. The whole visit took around 2 hours. the actual oil change work only took 40 minutes. Then what is the point of making an appointment ? Speaking of making an appointment, I am surprised they charged me $4.23 for the phone call scheduling the oil change services!!! You didn't read it wrong. Yes. Even attorney office won't charge you for scheduling a time to speak with an attorney. An auto dealer customer representative costs me $4.23 to speak with. DON'T DO BUSINESS WITH THEM!!!!

Aaron is awesome. My situation was silly, it was just something that I didn't know about and he didn't make me feel stupid. He does a fantastic job of explaining things and is so nice and professional. His smile made my day.

As most people can attest, purchasing a car can be a daunting experience. Long hours spent with sales and finance managers, it's enough to make most grown adults avoid the process entirely. Purchasing my Honda HR-V was no exception, but these are all great people. My sales manager Mike was extremely knowledgeable (most of his comments went over my head!) but he was respectful all the way through from the initial contact to the once-over toweling down my car as I drove away. Not that I would have known, but the finance manager, Art was dealing with internet outages and was still able to get us out the door relatively quickly. Thanks to everybody at AutoNation Honda for my new car!

Pablo help me get my CR-V touring. Great job Pablo!

Justin Ibanez at the service center was kind and very helpful..

DO NOT under any circumstance bring your car here to be serviced! The service associates are manipulating and clearly only want to make money and have 0 regard for their customers. Today I put my trust in my service associate as he recommended a service for my vehicle. After asking and asking he said rest assured this is the right thing to get done. I showed back up to pick up my car and was charged $700!!!! I was presented no estimate of how enormous this total was going to be prior to the service so I was sticker shocked. How can you charge someone over $700 and never tell them this will be the total cost perform performing the service? I never signed anything before hand and was basically scammed and felt very taken advantage of. Even after talking to the manager about my total, he presented me with no notes as to why these services had to be done and no further explanation. Do yourself a favor and bring your car to a Honda dealership that takes pride in servicing their customers. I will never return.

Service Advisor Bill Ackerman and Technician Lee we’re very friendly and accommodating. They both did a great job getting my Passport serviced and explaining some of the vehicle features. Thanks, Terry

My 2016 Honda Pilot's transmission warning light turning on when driving down I-405 on a road trip to Great Wolf Lodge. A minute later, power steering and emission warning light all turned on. I was 5 minutes from Honda Renton so drove my car directly there. Daniel B. was the service advisor that greeting me there and after hearing my description of the problem, he immediately help find me a rental car (covered if the fixed in done there) and got me back on the road with my 3 kids within an hour. The car ended up needing a full transmission replacement, and it took 3 weeks just to deal with the warranty paperwork (not his fault, it was the warranty companies pointing fingers and attempting to deny the coverage). At the end, it was covered by the warranty and I got my car back by paying a $100 deducible. While it wasn't Honda Renton's fault, Daniel also covered an oil change for free because it took a long time. He is one of the best service advisor I experienced. Thank you for his help, really appreciate it.

The woman at the desk was extremely friendly and helpful. The work was done quickly and efficiently. Always a good experience.

I highly recommend Paul Diep at AutoNation Honda in Renton. He was specific on all details and the car was EXACTLY as described when it was delivered to me. He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Thank you, Paul.

We have been loyal customers to AutoNation service center for years. Our last experience leaves us looking elsewhere for service. We made an appointment for an oil change for 10:30am. I asked how long it may take because I could only stay so long. I was told an hour to an hour and a half. I chose to stay and wait. I finally left at 1:15pm and my vehicle hadn't been looked at yet. I received a call at 2:30pm and the oil change had still not been completed. I was informed that it was taking longer because they are short staffed due to the pandemic and I am sympathetic to that. My frustration is due to lack of transparency from the beginning. It is clear they knew it would take longer due to their current situation and I would have a certain level of understanding if that was communicated from the beginning. I do not recommend this service center.

Had a chat online to inquire about a promo on tires. Left my contact information but a week had passed but never get a response. Useless chat online.

Maytawee and Mario were such a sweet team! From start to finish amazing customer service and an absolute pleasure to work with! Will be going back for a new car when needed and refer this location out to friends! Thank you team!

Great experience and service. Associates Paul Diep and Raj Narayan took good care of us.

Awesome people and services Aaron Ross is the best very friendly and any concerns you have there willing to answer and help.

everything was 10/10 perfect

Never again. Came in with a two preapprovals and knew exactly the car I wanted and I was still there for 7+ hours and experienced all the things that sales gets a bad rap for - "let me check with my manager a gazillion times", they definitely tried to convince me that the additional costs quoted were standard even though I confirmed with other dealerships in real-time that it wasn't the case, etc. This was by far the worst experience I've had purchasing a car and its the 4th car I've purchased in my adult life. Love my actual car that I spent quite a bit of time researching on my own, hence the two stars, but the dealership won't get my business again.

This is the worse place ever, I’d give it no stars if I could. 2 years ago I co-signed a car loan for my daughter. We were told in 14 months she could remove me from loan and have the car in her name only. Drove 3 hrs to dealership and they said they couldn’t/ wouldn’t do it. Option was to refinance through a bank, or purchase a new car 🤦🏼‍♀️ What a joke, they are all liars. Went to the bank they said the dealership handles co-signers. Honda has a recall, car was dropped off and had it over night. When we called about the car they said they didn’t have the part- why did they have the car overnight and never called us? Ridiculous service, will never never go there again.

Didn't have a great experience, all I wanted was an oil change and it turned south from there. Quite a disappointment through all the followup too.

Scheduling service was very easy and the service representative was very courteous and helpful. Service was completed much sooner than expected.

I bought a new car from them and the whole process was really easy. Jeffrey did an amazing job and I 100% recommend this place.

Switched from the SoDo location at the beginning of the year because they are much closer. I was assisted by Aaron R. as my service advisor (helped me my first time as well). He is very friendly and knowledgeable. He was able to answer all my questions and helped solve the mystery of why my 2 of my tires kept losing air. Always quick in and out. I just wait inside and go on my tablet for an hour. SoDo was great, but Renton being less than 10 minutes away is huge and quality of service is 10/10.

Had a new key made-did not work and had to go back the next day to have it redone. Told them the clock did not work- they said they would look into it while key was being redone- still does not work and will not make another 20 mike trip to get it fixed. Will change dealer service location. They did a great job on the oil change and replacing my wipers and billing however.

Aaron really straight forward and hooks you up!!!

Omar Lopez is the best sales person. He has good understanding on cars and is nice and friendly to customers. Hope I will have a chance to meet him again. Highly recommended place to visit if you are shopping for a car.

Hi my husband and I were recently at Autonation Honda Renton, we bought a 2022 Honda civic ,; Pablo gave us an excellent service, friendly and expert in the field, I highly recommend him

Be aware of having your car maintained in this dealer! Scratches, a lot of scratches on my car after having it serviced by the dealer.

Very friendly people and the representative communicated very well concerning the service I requested for my car. He was knowledgeable and I like that he took the time needed to answer my questions. The service was thorough and they even washed my car. I am a happy, repeat customer.

I had a great experience purchasing Honda CRV EX at AutoNation Honda Renton. The staff were friendly & helpful and the experience, including the test drive and all paperwork only took a couple of hours.

My wife and I had a very good experience overall in our purchase of a new 2021 Honda CR-V EX, AWD from AutoNation Honda Renton. Sales associates Omar Lopez and Nhat Nguyen were very pleasant, patient and helpful.

Recomendado vengan a Honda Renton , exelente personal mi gran experiencia fue en el area de servicio , muy atentos , mi cita fue alas 10 am y als 11:30 ya estaba fuera y listo mi jeep patriot👍👍👍👍👍,( Daniel Beristain ) ,para los que no hablamos ingles , es un excelente guy ,

Whenever I’m doing lyft and Uber and need a quick tire check on my vehicles, autonation Honda of renton is the quick way to do it. Fast, food, clean service and very polite service writers.

Excellent service and very courteous employee

Staff tried to oversell on things that needed to be done, but the price for my oil change was decent and they provide complimentary rides with Lyft while your car is being repaired.

Awesome first time experience with the service team, I definitely will be going back for my future servicing needs!

Take to trusted mechanic before purchase. I originally gave this place a stellar review but I am dialing that back because I've had the vehicle for about 5 months and am already running into issues including a check engine light and a concern w/ the transmission. Service wants an outrageous amount of money to look into this...for a vehicle they sold literally a few months ago. Buyer beware.

Nathaniel Tuttle was greatly helpful and knowledgeable. He took care of my needs.

I’ll never go to another dealership. The staff here is amazing! And you can’t go wrong with a Honda.

Dealer took more than the days expected to repair my vehicle but I’m happy with results, I understand some jobs will have unexpected extended time and we need to be patient.Great customer service and knowledge of their job.👍

First try included an online appointment in response to their own outreach which was supposed to make the process seamless and easy. But making an appointment online is useless if you get there and no one has coordinated the ordering of the part needed to do the work. Second time I came back after the part was ordered, I picked up my car at 5:15 since the sign on the door said 7 or 8 but the door is locked. Bill ignores me but the customer he's with opens the door. Bill is annoyed by this. I say hey there the sign on the door says you're not closed yet and Bill yells at me, I don't care what the sign says (seriously). I practically have to beg him to give me my car keys. Anyways, I get in my car and it wouldn't turn over for several seconds and I thought it might just be a fluke. Got it home and went to put stuff in the back seat and saw tools and parts and pieces of my car that were not put back together. Over the next few days the car continues to take about seven seconds to crank over when I start it. I called the service manager and he told me they are all very busy and must've just got pulled away towards the end of the job, that the "all points inspection" is just an observation of how things are doing under the hood and not necessarily in the back seat. There were notes that they started the car to be sure it was running fine but you can imagine at this point I'm highly suspect. He also adds that my car might be cranking over longer to start because of how the new fuel pumps are timing out, like it's probably something I should live with. So I have to explain that I'm not really willing to just live with it and that I do still think something is wrong and that I have little confidence they did the job correctly and should probably bring it back in for them to take it apart again and figure it out. He concedes something might be wrong. The third time I bring my car in I talk to Nate. Nate is pretty much the only human being I've dealt with here that I would ever want to deal with again. I'm told an o-ring was defective and needed to be replaced and my car starts fine now, which it does. I was going to answer yes to the question, do you feel the price paid for services was fair - since I paid zero - but I have to answer no. This was a recall to be done for free anyways, and they performed shoddy work and took up a ton of my time over the course of three Saturdays plus phone calls to get it straightened out.

From 1st contact (online inquiry) to delivery, everything was transparent and smooth. Salesman Paul Diep, went above and beyond in every aspect of the deal. I received a good deal on my trade and an excellent deal on the vehicle i purchased. The dealership as a whole presented a clean and professional appearance along with knowledgeable employees. World Class organization!! Paul Diep was the hero of day!! What a huge asset to any organization! Thanks!

Very dissatisfied and disappointed. The truck was purchased on July 9th, until now we are not able to enjoy our truck because it is still in Honda Autonation Renton!!! So ridiculous!!! Poor communication and service!

Dear Manager at AutoNation Honda Renton, I want to thank you for the terrific employees that you have in all your Service Department. The entire customer service experience showed in my interaction with them is a credit to the entire AutoNation Corporation in the country !!!! I returned home with nothing but positive comments about this world class educated and excellent employees. I already know that AutoNation Honda Renton customer service is great because is the reason that I’m a long time client but until now I found that you guys have the most friendly staff that ranked way beyond my expectations. I will certainly tell my friends about you, and AutoNation Honda Renton for years to come. Sincerely, Oscar Hurtado

Aaron is one of the service advisors here and he is super friendly and helpful. He was upfront with the possible wait time being longer than expected due to short staff which was much appreciated. Then, he was able to get my services completed in a timely manner and quicker than expected. I haven't always had the best experience here but working with Aaron has changed my mind.

Great price and customer service!

I was given the best buying experience. Sales representatives were professional, and determined to see that i got what I wanted.

Excellent customer service and care

Very approachable and helpful! The service agent was helpful with answering my questions.

I bought a 2021 Civic Sport and it had a knick/scuff on the leather of the steering wheel. I took it in and the service rep said it will be replaced with a new wheel under warranty. He schedules me an appointment and I return the following week. When I arrive at the appointment, they say that the wheel damage isn’t covered by warranty? They say that it can only be covered by warranty if the damage was done at the factory, but the car had 7 miles when I bought it. They say the best they can do is get it filled in, but who knows how long that will hold up. While I’m waiting for my rental car to be dropped off, I notice they start putting my brand new car through their automatic car wash with telling me or asking me, scratching the day lights out of the roof and tail lights. Keep in mind, I had the car detailed 2 days prior to dropping it off, and it clearly didn’t need a wash. I then tell them that I didn’t ask for the wash and that they scratched my car upon looking at the paint after the car wash. They rolled their eyes at me and said “What do you want me to do about it?”. I told them to fix it, and the service provider just said he’ll “tell his manager about it”, then sent me on my way with no kind of concern.

Had best experience at Autonation Honda Renton. Nhat was very helpful and direct as well as honest.

Had a great experience at AutoNation with Jeff B! The easiest auto purchase we've ever had. Jeff was honest and straightforward. We would certainly buy another car from AutoNation and Jeff B!

The people were very nice and helpful during the sale process. After the intial process you are left on your own to get things done. I traded in my truck for another truck Renton Honda agreed to remove my attached bed toolbox and fifth wheel hitch from one truck to another and install the toolbox in the new truck. I was left to make those arrangements to get it done. I had to go back 3 times to get it completed and I am having to install the tool box. Only reason I recommend them is because the sale process was easy and fast but don't expect any help after the sale.

Quick and efficient. Test Drive at 1:30, home with a new car by 4:00. Jeffrey Manginsay is great to work with.

Great customer service! Advisor assisted: Aaron Ross

Aaron was quite helpful! I would highly recommend him.

Promised to have repairs completed at certain time Very important to us to pick car up on time. We had to keep calling Doxon for updates. They didn?t complete till way past promised time. We had to pick up next day which caused significant inconvenience.

It was awesome experience buying a new 2021 Honda CR-V car at Auto Nation. Michelle helped us get the car at a very good price. Thanks!

Found the car online and visited the lot the same day. Pablo, the sales rep, was easy to talk to and was very authentic and unassuming. The only downside was the longer wait than what I expected to buy the car with cash. However, overall, that was a small inconvenience as they took good care of me while I waited.

Purchased vehicle and air conditioning does not work.when test driving vehicle we did notice air conditioner not working well but did not think much of it until weather started warming up.you would think that when you check vehicle?s that would be something you test?

Left my truck overnight to have a CD player put in. When I returned the next afternoon the CD player hadn't been installed. I had my 104 year old Grandmother with me and we had to wait. It should have been ready when we got there. My Service advisor was great but this should have been followed up on before I got there.

Honda of Renton allows one to estimate the value of a trade, and recieve a fair price without the ?grind? of negotiation. They honor their estimates made on line! What a pleasure to do business this way. Over the years I have purchased 25 cars and consider this my best and most effortless purchase. Good job!

Very professional and accommodating. well prepared for the questions I had and also transparent about pricing. Love the new civic. Thank you Raj!

The staff works hard to ensure your satisfied. Understaffed and over worked they still maintain a smile. As we get back to normal it’s good to know Honda is still providing service. It may take a little longer but it’s worth it

BEWARE! Bought as is used car and engine blew up 6 days after driving off lot.

I?ll recommend this dealer because they have what I was looking for. And I highly recommend Linda She?s the right person to help you get the car that you want and need She answered all my questions and she was so patient with me because I spent like five hours in the store trying to find the right car for me.

He?s made me feel comfortable and trust him with my car and let me know any concerns I may have. Always built connections with his Latino customers

Aaron Ross was amazing. Extremely help he makes me wish my car was broken so I could come back

Great service throughout the whole process even when we sealed the deal

My lifetime warranty battery died for my Honda Pilot. I purchased it at Renton Honda, so I returned there for service. The unfortunate part was having to have it towed into Renton Honda to be tested and the car to be tested. However, the highlight was the rep who took care of me. Justin went above and beyond what I would normally expect. His follow thru was fantastic. Also, his ability to communicate and general knowledge were exceptional. I would highly recommend working with him.

Should not lie about things that are wrong with the car to take peoples $ went to and got 2 more Opinions and they told me the same thing there’s nothing wrong with your car. The fact that you guys thought you were going to take advantage makes me sick. I will let everyone know about my experience.

Very friendly staff.. The were also very knowledgeable.

Great selection of cars. Very nice people as well.

I would never again buy a vehicle from this dealership. I purchased a 2020 Crv and the dealership sent the vehicle without a temporary tag and I’m still waiting for license two weeks later! NOT A HAPPY CUSTOMER!

Tony was great he made the process go smooth!

All around great! Customer service was on point. They had a great selection of new and used cars!

I had been looking for particular car for a month, and finally found one at AutoNation. Since the listing was new, no pics were available on the web. However BurelyJ was able to promptly text some phone pics and verify the condition of the vehicle. With that said, I was able to reserve the car for pick up. I picked at Saturday morning, showing at the dealer at 9:30 for inspection and test drive, and out the door at 11. That's right - just and hour and half to make the deal.

Excellent customer service. Everything was explained in detail and all our questions were answered. I was very pleased.

My new car had a recall and when I called to book an appointment to get the recall fixed, I was told that I would be called back before my appointment to make sure that they are ready for the repair. I was never called back, and when I showed up to my appointment (25-minute drive), I was told that they do not have the part to fix the recall and that they'd call me when they have it. They could have called back and told me the part wasn't ordered instead of letting me make my way to the appointment only to send me home. Such a waste of time.

Recently bought a 2021 Passport Touring at AutoNation Honda Renton and had a great experience. Very professional environment, great customer service, and very competitive pricing for vehicle/accessories. Highly recommend considering AutoNation Honda Renton for your next car purchase.

Met with Jeff the online manager. Very easy to deal with. No pressure selling needed. He listen to what we wanted and found our perfect match.

Aaron was helpful as usual. The service didn?t take too long either.

Took advantage of a discounted coupon for an oil change and tire rotation. Waited about an hour. Very professional. No issues.

Bill is awesome and is a good help keeping my car in great shap3.

Ty Coleman is a pleasure to work with.

I was able to do everything online, and Jeff Burley helped guide me through the process. No hassles at the dealership about extras etc.

Mindi made it easy and went beyond what was expected to help us even after we made our purchase.

The car drives very good, safe, and comfortable. Customer service was great and I purchased my new car successfully

Service advisor was helpful and knowledgeable. The waiting area was clean and comfortable.

We've gone here several times for services and the staff takes care of us every single time. Everyone is always so nice & welcoming! This isn't our closest Honda place we could go to for services but we choose this one every time because of their amazing customer service! Aaron is especially a staff member of great service! He was very kind & made sure our car got everything in needed for our 10k service. Thank you Aaron!

One of the best car buying experience I have ever had. Fast location of vehicle of choice. Excellent review of technical features. Sales and financial employees were very friendly - no pressure at all. I would highly recommend Autonation Honda if Renton to my friends.

Everyone was very friendly, helpful and did the job in a timely manner.

Appreciated your services, from the welcoming services, Ty is a great dealer with a great heart.

I brought my car in for multiple issues. The service team addressed each issue with care. I was provided a rental car at no charge, and they even found an issue with my battery I was not aware of. I am so happy with the service I received at AutoNation of Renton

I forgot gentlemen’s name he was working on March 31 awesome service super friendly I’m for sure gonna bring my other Honda’s he deserves a raise

I had the worst experience with the service advisor Bill Ackerman, who was rude and kept delaying my service appointment. He was extremely demeaning and made my oil change maintenance past due by 172 miles for absolutely no reason at all. He also delayed the repair of my gas door, which was still not fixed after 3 days of maintenance so I must return again. Thankfully, I was able to communicate with his managers Justin Ibanez and Charles Hart. They were very pleasant and understood the concerns I had over the treatment I received from their employee. If you want to go here for repairs, avoid Ackerman because he’ll waste your time and money.

Excellent and quick service. I was able to drop my car off and get it taken care of in less than an hour.

Raj was great. The finance team was so helpful and I am VerY happy with my purchase! 10/10 will return when I buy again.

The whole thing was easy start to finish. Shopping was easy and service was excellent. I only give "repairs" 3 stars because the truck I bought still had issues after going through their inspection process. Ultimately, a no hassle full refund was carried out as promised. A great team of people you can trust.

I went in to buy a used car that I had thoroughly researched before I arrived. I was ready to buy it before I got there. AutoNation had pre-priced my trade online and after verification of my claims, paid exactly what they said they would. Sam, the salesperson assigned to my request, was attentive, supportive, efficient and responsive. I am impressed with the level of service provided so far. My only somewhat negative observation is that the building housing this dealership is cavernous. It's a long walk from the door to the desk. You could house a city in there. Perhaps a people mover system would be appropriate. However, that doesn't impact the services provided.

Hands down the easiest car buying experience we have ever had. We were literally in and out the door in about one hour. Kevin was awesome to work with also! Highly recommend!

Wendy was fully present, friendly an d personable.

Wendy, my service advisor, was awesome! She was professional, courteous, kind and caring. She gave me her undivided attention and made sure my car got fixed. Her customer service exceeded my expectations! Thank you Wendy! I have not been at this Renton facility for years. I know for sure I will come back.

Staff was great and listened to what you want. They did not push other cars onto you.

Ty was amazing, i already new what i wanted and what i was looking for but any questions i had she answered or found out. I came in to look/test drive a CR-V i was a first time dealership buyer. She had all the information i wanted printed and ready, the car was ready to test drive. I drove it home that day! Will be recommending her to anyone who is looking.

Bill Ackerman is always helpful and courteous.Kudos to him,he always has good customer service.

Friendly service. I appreciate professional service provided.

Got my oil change. Was in an out in 1 hour. Fast and friendly Service.

I sent a message 4 days ago about a concern with a recent service visit, no one has bothered to call or email me back.

We had timing belt package done on 12/30/19 for our Odyssey. 9/25/20 went in for brake check and oil leakage. The advisor recommended to place the new front break pads and both sides of Axle Seals. After the jobs done, the oil leak still found, on top of that a random noise was found from the new brakes. On 1/16/21, our new advisor Cage Mattioda helps identify the real cause of the oil leak which regain our confidence on your service. He is a trustful young man. We appreciate his service very much.

I had a factory recall on my vehicle my experience was wonderful. Wendy made my experience so easy very helpful highly recommend her to anyone who walks in there for service.

Great experience fast and easy The lady that helped me her name was Wendy she was awesome instead of saying what I needed and she gave me options about my situation overall the experience was great

It was time for an oil change. They did a wonderful job. I didn't expect such a quick turnaround. In at 10:20, done at 10:46 with multi inspection and car wash. Nice!

Terrible customer service, my salesman didn’t know what he was doing. No one even went through the car with me, they said they detailed it and it wasn’t detailed. I bought the car before arrived at the place and I was waiting an hour still, no one said anything and the place was devoid of customers, they didn’t have my title ready. They didn’t have my purchase order filled out correctly, I’m standing in line to register the car, I call my salesman, he has no idea how to help me, but he’s cocky enough to keep saying I have the right paperwork: finally he figures out he’s wrong and then asks me to wait at the registration office a half hour till the finance person gets there. Nuts

Great customer service representatives Aaron very helpful

Bill was super friendly. He called me to remind me that my car is done.

Bought a beautiful 2017 Chevrolet Suburban Premier from Mike Sharma at Honda Renton. Was a great experience from start to finish. No pressure, no hassle...gave me a solid deal on my trade in and located a 2.74% rate at a local Credit Union. Couldn’t have been happier!

They were extremely accommodating and the paperwork was already prepared before we got there. This was the most painless experience of buying a car I?ve ever had!

Not only did I buy my car at Renton Honda I always go to them for any issues it might be having and for regular service checks. They are always super helpful and I've never felt like they have tried to give me a service I didn't need. All around would recommend.

Excellent Customer Service.

Service time took 4 1/2 hours. Arrived on time for the appointment and was told " we are running behind". If I had known it was gonna take that long, I would have rescheduled.

If you want great customer service, see Arron. Every time I go he takes care of me.

The customer service was great. Everyone was welcoming and kind. It was nice not having to hassle with negotiating.

I was at the shop with an appointment and it still took about 2.5 hours.

My 2020 Honda fit had been sitting for months and had problems starting. I brought it to Autonation on short notice

I?ve always brought my Honda Pilot to Renton Honda for oil change . The service is always good. The service advisor is very professional. They tell you what needs to done with the car to make it last longer but they never upsell you. Clean facilities too!

I brought my car in for service last week and my rims were scratched by your technicians. I’m not happy at all and need this resolved ASAP!

Excellent service from start to finish...very easy process.

I went to autonation to purchase a car I saw on this website. The sales manager wanted to rip me off with unnecessary add-ons and made up charges even though the apr was to the roof. Honestly, I should stop buying cars from bank owned car dealers masquerading as independent companies.

I would definitely recommend this place. My car was ready when I got there. Great costumer service.

We had a fantastic experience at this dealership! Mariano Prado was our sales person and he provided exceptional customer service. He was fully transparent with us at every stage of the buying process and it was apparent, up to when we drove our new car off the lot, that customer satisfaction was a top priority to him. Mariano is worth asking for by name! We couldn’t be more please with our experience.

I was told it would take about an hour and a half to have oil change and tire rotation. I was surprised to have the car ready in 45 minutes.

Literally the worst experience I've ever had at an auto shop. We brought our car in because the check engine light came on and they called back a couple hours later saying that we needed too fix a whole list of problems. After paying to have them fixed, we left and our check engine light was still on. Looking at the receipt, they wrote that they couldn't figure out the problem due to an insufficient charge on the battery (they could have easily charged it or swapped it to perform the $140 test we paid them for). We called them and they said that the things they replaced were just for routine maintenance because of our cars mileage. They didn't say anything about this to us leaving us out over $1000 dollars. What did they do to rectify it with us? They offered to look at it again for free. Thanks for the worst car service I've ever had.

Did not have any complaints. Salesman was courteous.

On Black Friday I saw that a new suv came onto the autonation website, it was 200 miles away. I called them to see how the process would work. Over the weekend we got all the paperwork figured out. I worked mostly with Linda who answered all of my questions and always replied promptly. Within two weeks the vehicle was delivered. I have to say the Renton staff so much more kind and respectful than my local Honda dealer. Thank you again autonation Renton for such great service and a special thank you to Linda!

I have getting my Honda serviced here since I bought it.

Took my 2019 CRV for service on 12/2/2020. My service representative, Bill Ackerman was very congenial and helpful.

Aaron Ross, is courteous, professional and always makes sure my Honda Service experience is effortless. That is why I will continue returning for service to Auto Nation Honda

Salespersons was informative and the facility is well kept

linda was very helpful and friendly during the entire buying process for my new civic!

Really appreciate Aaron and his diligence in getting my part ordered.

Took my car in for service, oil change etc., customer service was excellent ... I waited in the waiting area which is always very clean and nice. Was out of there in less then an hour.

William gave us the best exerience possible! He was honest, knowledgable, funny and helpful. I do suggest that AutoNatin mske more accomodations in their prices and what they offer, but Mr. Ackerman is not responsible for that. He was great! Also, we had just (10 days earlier!) bought the vehicle from AutoNation and then had to come in for the 60K maintenance service, which was not performed by previous owner. Integrity would normally inform us of this or give us a discount. Big chunk of change for a non-warrant covered item. We even bought the Platinum package. Ugly surprise.

I had been taking my used Honda Odyssey to AutoNation for years and loved the service department because they were always helpful in letting me know what needed to be done and what could wait. After the last round of repairs, we knew it was time to get a new car. I had my heart set on a hybrid and visited several dealerships including AutoNation. AutoNation was the only dealer that welcomed me in and showed me that they wanted my business. Pye went above and beyond to not only show me what I was looking for but asked a lot of questions to be sure that what I thought I wanted would really work. In the end, it was because of this that we did not return to any other dealer to purchase our new hybrid. The Honda CRV was a perfect fit for our family and we are happy to be staying with the AutoNation family.

Best experience I have ever had buying a vehicle. Friendly, courtesy, patient and not pushy. Worked well with negotiating. Would definitely buy again from here when the time comes.

I didn't wait long to check in or the service. The service advisor was quick and friendly. He went through the history of my cars services to notify any upcoming services on my vehicle.

I was very satisfied with the service performed on my vehicle. The technician, Justine Ibanez, was very knowledgeable and provided good information. He had the gone beyond my expectations.

Bill Ackerman is always so helpful and very knowledgeable. He goes above and beyond to make sure you?re taking care of. Thanks Bill!

Aaron was courteous and quick in our interchanges. He secured shuttle service for me. My car was repaired on schedule. I was very happy with the good customer service. The shuttle driver was courteous, kind, explained the process, provided updates on his arrival. Excellent.

Great service. Courteous customer service!

Service adviser very rude not even wearing the mask at the time

They were transparent and honest. Friendly reps who took the time to really find the right car for me. Would recommend.

Very please with my visit. Wonderful staff, helpful and not to pushy

I was so impressed with how the sales staff let the car sell itself. When I arrived, the salesperson handed me the keys and walked away. This allowed me to view the car alone without pressure. I was then asked if I wanted to test drive it. Took a copy of my driver's license and told me to have a nice drive. When I returned, he waited for me to approach him to ask for more details. During the actual sale, I was told the price was already marked low and that their procedure was no haggling. They offered a 5 day 250 mile 100% money-back guarantee, no questions asked. I will recommend AutoNation to anyone looking to buy a car!

I have been a customer of Renton Honda for the last 24 years. I purchased two new vehicles from them and had all my maintenance done there. I have always received the best of customer care and satisfaction, as did my vehicles. I always recommend them to friends and continue with my vehicle maintenance at Renton Honda.

Great price. Very helpful getting me what I wanted without being pushy.

After driving my car for less than 5 months, he turned to be a LEMON. Issues with the Bluetooth and GPS, Electrical, and missing parts from the manufacturer. I have taken the car to the dealership over and over again, and they don’t do anything to fix the vehicle. I’m still having issues. Interesting to say that since I contacted Honda, the dealership started to send text, mail, and email about buying a new car using my HRV equity. Why would I buy a new car when my car is new? Clearly, they know the car is a LEMON and don’t want to do the right thing. Very disappointed with Honda and the Dealership.

BUYERS BEWARE - TL:DR: First off, salespeople were great, car we purchased is good. You might think this means you should buy here. I would recommend you do not. The short reason: their finance team was incapable of processing a cash transaction, treated us very poorly, acted very unprofessionally and the managers took no action. We never asked for money nor "free-bees", just some human decency. Given this experience there is NO REASON to purchase from this dealership, you can easily get better prices elsewhere and you will get treated better by a random craigslist seller than this team. Reading other reviews you can tell that this team is skating by on good reviews from past teams. THIS IS A NEW TEAM, LOOK AT RECENT REVIEWS. More depth: We made the decision to purchase a car in cash from this dealership. It was delivered to our door ~4pm. We filled out paperwork, they said "congrats" and started walking away. We let them know we had not paid yet (maybe we should have just let them walk). Turns out the finance guy (Joshua) just didn't do any of the payment work. Again, we were paying in cash, nothing fancy. 3 hours later, standing in the front yard on the phone the whole time, Joshua assured us that the only way forward was to pay in part that evening and the rest the next morning. He let us know the bank was having problems, there were cash limits, etc. we felt very chastised and embarrassed. They took the car we had just filled out all the paperwork for and drove it back to the dealership. Taking a majority of the cash from our accounts as well. No apologies, no empathy, really ruined what should have been an exciting day. The next morning Joshua told us that actually our bank was having problems, and they couldn't finish the transaction. Despite having taken out a huge sum from our accounts a few hours before. Joshua made sure to patronize us "are you sure you have the money in your account?" over and over again. We were also assured - for hours - that there was nothing they could do. We apologize and bashfully try to reach out to the bank - it really seems like "our fault". 3 hours later - after 6+ calls to the bank - it turns out the bank was not the problem, Joshua just didn't know how to process the transaction. "The dealership was going to need to retry in the evening". We were pretty frustrated, but kept our cool. It was a day wasted, but people make mistakes and we should have been in the clear. So... not our fault. At this point we loop in the manager (Tom). We dont want any deals, we just want our car, and honestly want to stop working with Joshua. Both of us are missing work at this point, just trying to get the purchase across the finish line. We feel trapped because they had all the paperwork and the car. Tom tells us he will intervene. That night, right before closing, Joshua (ugh) gives us a call back. We complete the transaction (woo!). We ask for an ETA on the car, "I'll get someone to bring it over right now". We wait the expected ~20min, only to get a call back from Joshua (ugh) asking how important it is that we get the car today. We let him know we would like this to be over with, so yes, tonight please. He says he will bring it over personally. Two hours later, after 9pm, he calls to make sure we still want it today, we say yes. "Okay I'll head over now". We ask for an ETA, he responds "However long it takes for me to get there". 90 mins later Joshua shows up with a coworker, the co-worker does not have a mask on, Joshua is wearing his mask incorrectly around his chin. At this point it is 10:30pm, Joshua stands right over us as we re-do some paperwork. We ask for the spare keys/manual etc. Joshua replies "Thats not my job, I do paperwork, what do you want from me?". His mask-less coworker then pulls the aforementioned spare keys and manual from the passenger seat and says "oh, you mean these?". We reached out again to the manager, Tom, again just to let him know. "Well you have the car. You know, we are one of the highest reviewed dealerships in the country. There isn't really anything I can do". I cannot stress this enough - do not buy from these people - do not trust them with these purchases.

BUYERS BEWARE - TL:DR: First off, salespeople were great, car we purchased is good. You might think this means you should buy here. I would recommend you do not. The short reason: their finance team was incapable of processing a cash transaction, treated us very poorly, acted very unprofessionally and the managers took no action. We never asked for money nor "free-bees", just some human decency. Given this experience there is NO REASON to purchase from this dealership, you can easily get better prices elsewhere and you will get treated better by a random craigslist seller than this team. More depth: We made the decision to purchase a car in cash from this dealership. It was delivered to our door ~4pm. We filled out paperwork, they said "congrats" and started walking away. We let them know we had not paid yet (maybe we should have just let them walk). Turns out the finance guy (Joshua) just didn't do any of the payment work. Again, we were paying in cash, nothing fancy. 3 hours later, standing in the front yard on the phone the whole time, Joshua assured us that the only way forward was to pay in part that evening and the rest the next morning. He let us know the bank was having problems, there were cash limits, etc. We felt very chastised and embarrassed. They took the car we had just filled out all the paperwork for and drove it back to the dealership. Taking a majority of the cash from our accounts as well. No apologies, no empathy, really ruined what should have been an exciting day. The next morning Joshua told us that actually our bank was having problems, and they couldn't finish the transaction. Despite having taken out a huge sum from our accounts a few hours before. Joshua made sure to patronize us "are you sure you have the money in your account?" over and over again. We were also assured - for hours - that there was nothing they could do. We apologize and bashfully try to reach out to the bank - it really seems like "our fault". 3 hours later - after 6+ calls to the bank - it turns out the bank was not the problem, Joshua just didn't know how to process the transaction. "The dealership was going to need to retry in the evening". We were pretty frustrated, but kept our cool. It was a day wasted, but people make mistakes and we should have been in the clear. But... not our fault, in the end, and it sucked that Joshua made it feel that way. At this point we loop in the manager (Tom). We dont want any deals, we just want our car, and honestly want to stop working with Joshua. Both of us are missing work at this point, just trying to get the purchase across the finish line. We feel trapped because they had all the paperwork and the car. Tom tells us he will intervene. That night, right before closing, Joshua (ugh) gives us a call back. We complete the transaction (woo!). We ask for an ETA on the car, "I'll get someone to bring it over right now". We wait the expected ~20min, only to get a call back from Joshua (ugh) asking how important it is that we get the car today. We let him know we would like this to be over with, so yes, tonight please. He says he will bring it over personally. Two hours later, after 9pm, he calls to make sure we still want it today, we say yes. "Okay I'll head over now". We ask for an ETA, he responds "However long it takes for me to get there". 90 mins later Joshua shows up with a coworker, the co-worker does not have a mask on, Joshua is wearing his mask incorrectly around his chin. At this point it is 10:30pm, Joshua stands right over us as we re-do some paperwork. We ask for the spare keys/manual etc. Joshua replies "Thats not my job, I do paperwork, what do you want from me?". His mask-less coworker then pulls the aforementioned spare keys and manual from the passenger seat and says "oh, you mean these?". We reached out again to the manager, Tom, again just to let him know. Tom said: "Well you have the car. You know, we are one of the highest reviewed dealerships in the country. There isn't really anything I can do". Overall we just wanted to be treated with some decency. In our minds, the only reason to go to a dealer is to avoid this kind of behavior. Needless to say, we were extremely disappointed. If you are reading this, you should definitely avoid this dealership.

BUYERS BEWARE - TL:DR: First off, salespeople were great, car we purchased is good. You might think this means you should buy here. I would recommend you do not. The short reason: their finance team was incapable of processing a cash transaction, treated us very poorly, acted very unprofessionally and the managers took no action. We never asked for money nor "free-bees", just some human decency. Given this experience there is NO REASON to purchase from this dealership, you can easily get better prices elsewhere and you will get treated better by a random craigslist seller than this team. Reading other reviews you can tell that this team is skating by on good reviews from past teams. THIS IS A NEW TEAM, LOOK AT RECENT REVIEWS. More depth: We made the decision to purchase a car in cash from this dealership. It was delivered to our door ~4pm. We filled out paperwork, they said "congrats" and started walking away. We let them know we had not paid yet (maybe we should have just let them walk). Turns out the finance guy (Joshua) just didn't do any of the payment work. Again, we were paying in cash, nothing fancy. 3 hours later, standing in the front yard on the phone the whole time, Joshua assured us that the only way forward was to pay in part that evening and the rest the next morning. He let us know the bank was having problems, there were cash limits, etc. we felt very chastised and embarrassed. They took the car we had just filled out all the paperwork for and drove it back to the dealership. Taking a majority of the cash from our accounts as well. No apologies, no empathy, really ruined what should have been an exciting day. The next morning Joshua told us that actually our bank was having problems, and they couldn't finish the transaction. Despite having taken out a huge sum from our accounts a few hours before. Joshua made sure to patronize us "are you sure you have the money in your account?" over and over again. We were also assured - for hours - that there was nothing they could do. We apologize and bashfully try to reach out to the bank - it really seems like "our fault". 3 hours later - after 6 calls to the bank - it turns out the bank was not the problem, Joshua just didn't know how to process the transaction. "The dealership was going to need to retry in the evening". We were pretty frustrated, but kept our cool. It was a day wasted, but people make mistakes and we should have been in the clear. So... not our fault. At this point we loop in the manager (Tom). We dont want any deals, we just want our car, and honestly want to stop working with Joshua. Both of us are missing work at this point, just trying to get the purchase across the finish line. We feel trapped because they had all the paperwork and the car. Tom tells us he will intervene. That night, right before closing, Joshua (ugh) gives us a call back. We complete the transaction (woo!). We ask for an ETA on the car, "I'll get someone to bring it over right now". We wait the expected ~20min, only to get a call back from Joshua (ugh) asking how important it is that we get the car today. We let him know we would like this to be over with, so yes, tonight please. He says he will bring it over personally. Two hours later, after 9pm, he calls to make sure we still want it today, we say yes. "Okay I'll head over now". We ask for an ETA, he responds "However long it takes for me to get there". 90 mins later Joshua shows up with a coworker, the co-worker does not have a mask on, Joshua is wearing his mask incorrectly around his chin. At this point it is 10:30pm, Joshua stands right over us as we re-do some paperwork. We ask for the spare keys/manual etc. Joshua replies "Thats not my job, I do paperwork, what do you want from me?". His mask-less coworker then pulls the aforementioned spare keys and manual from the passenger seat and says "oh, you mean these?". We reached out again to the manager, Tom, again just to let him know. "Well you have the car

I bought a 2020 Honda Civic Hatchback Ex. They make it happen! Thankyou guys!

Always excellent work. Any oversite or issues are always taken care of. Will always use this service center.

I went there n without an appointment and Aaron took me puedes n for my car maintenance but not to not that. I explained to him that I was heading out of town and he made it happen. Thanks Aaron you are fantastic guy.

PYE was the salesman I was working with. He was very easy to work with and go me into exactly what I was looking for. Better even. I drove from Arlington to Renton. I would recommend honda autonation and PYE!

Great customer services. Nice waiting area. My car being serviced by this dealer since 2005.

Pablo was great and answered all my questions. Came in for a test drive and left with a purchased vehicle.

Just moved to Seattle this year, and first time getting my car serviced at the Renton location. Aaron and the whole team were so awesome! Going in for service definitely didn't seem like a chore.

Great experience! Good and quick service!

Bill Ackerman?s customer service was great from start to finish. Once I pulled into the service area, he was friendly, answered all my questions, and saw to it that my car was serviced in an efficient and timely manner. Much appreciated!

Made the schedule for an oil change for my 2015 Honda Civic and it was simple and easy, Manny, the service manager i talked to made it easy to find an open spot for the week i was free and when i took my car to the dealership, he explained the process of how they did the oil change and how long it would take. 10/10 would suggest this to family and friends, and come back to their service department.

I was actually late on my appointment but Manny Culala still took my car to be serviced. He was very polite and professional. I?m absolutely coming back for more services! Thank you.

I had a problem with my 2015 Honda Civic and i had a hunch about it. I called Honda and was referred to the service department to Manny who went out of his way to assist me. He personally made sure that my car was within warranty and fixed in a timely manner. 10/10 will come back and suggest this place to friends.

Fair price paid for my car whole thing took lees than 1 hour would recommend you consider this service

Just came in for an oil change and to get some new wiper blades.

Great service. Paul was an excellent salesman to work with.

Jeff Burley at AutoNation was a delight to work with! He let me take the buying process at my own pace. It was a very relaxed and enjoyable buying experience and I ended up with a fabulous car.

Aaron from the service department was very helpful and polite. He was able to help me out and make it all very easy fpr me.

Paul was very helpful! He was not pushy and helped us get the best deal, very kind and great service!

I went in for an oil change and the staff was very friendly.

I have only ever driven a Honda. I had been taking my old Honda to the auto nation in Renton for 13 years, and they were the only place I would go when it came time to buy a new one.

My only issue was that I had a 11:30 a.m. appointment and my car wasn't seen until almost 1 but they rushed it through and within 15 minutes it was complete. I appreciated the rush as I had an appointment I needed to get to but not getting your car looked at almost 90 minutes after the appointment is set just for an oil change is a bit much.

Two days after the service completed I receive an email coupon for 25% off parts and labor that the dealership won't honor. Tires were rotated and a few days later the tire low inflation light came on. Took car to a tire shop and all four tires were low on pressure. Also, asked for a maintenance schedule since there is not one in the owner's manual. Never received it even though the service person said he would try to get me one.

Excellent dealership to shop! It’s our second car bought here and one other from former owners. We love the huge indoor showroom and the sales staff and mgrs are all very helpful and knowledgeable. Teresa my wife really loves her Honda 2020 CRV Touring and loves all the safety and the ride is excellent. There is a reason why this Honda is their best selling model and you owe it to your self and your pocket book to shop here for your next Honda!!

AutoNation Honda had all four tires in stock I needed to be replaced. They put them on hold before I dropped my car off and everything was all ready for me to just leave overnight and pick up the next day. They also did a full inspection and gave me recommendations of what needs to be repaired for my next service. My service advisor was very friendly and informative and helped make it a smooth and fast transaction with all three kids in tow :)

good people & good service

I love my new car and enjoyed every moment I was at the dealership to purchase my car.They were prompt in answering my questions and made every possible way for me to get a car that suits me.big up to the team!

I am happy with my service this time. Omal did a great job and I think I will be coming back. Thanks

We have been a Honda car owner for so long. We are a customer satisfied from buying to repair/maintenance, employees are very courteous and accommodating. We highly recommend AutoNation Honda of Renton.

Thank you for your help and fast service! We got car last year and Igor did a great job helping us pick the right car for us! Even now when we have to get our car serviced he goes above and beyond helping us with all the details and all the process! They all do a wonderful job and make us feel like at home! Thank you!

Brought my car in for service during the COVID-19 crisis. Despite the stress, the service manager was wonderful, my car was serviced quickly, and it was a great experience.

Great customer service and car care that is consistent and dependable!

Terrible Management to a Vet.

Aaron Ross was very attentive to my service needs and was extremely professional. I look forward to working with him again the next time I bring my car in for service.

Fast service, great customer services The advisor Aaron Ross was really friendly and helpful, he helped me with fast paper works, and took care my car right away. Thank you Ross.

I had a great experience. They quickly got me in and out with exactly what i wanted.

Completely satisfied with the overall buying experience.

Do not buy a car from this location, terrible customer service from service department, will not cover a known paint problem, and no loaner cars available, search other Honda locations.

I feel taken advantage of, I came in for an oil change and that service advisor said I needed my 30,000 mile service at $645.00. I wasn?t prepared for that so opt for the alignment, oil change, tire rotation $173.00 I was quoted. After 2 hours, I didn?t get my tires rotated because they didn?t need to be. Checked the specs on the alignment and they barely touched it please check the specs. All I should have gotten was an oil change.

Great service! I brought my 2017 Honda CRV for a recall on the gear shift. I received prompt friendly service. I waited for less than an hour in comfortable waiting area. Very clean and friendly atmosphere. I particularly happy that my car was washed and vacuumed. My experience was stress free and was very satisfying.

Everything's great as always - why I keep going back. Most recently was for a headlight that was out; glad I did, too, as while the tech thought initially he MIGHT be able to stick his hand down to get to it, turned out everything was squeezed in there a little too tightly for him to be able. 5 stars; highly recommended.

Great staff and good service :-)

The service is great and the personnel are very thorough explaining what to be done to help you keep your car safe and running like new .

Called AutoNation Renton and explained that my 91 Civic wouldn't start. I spoke with Manny Culala and he suggested to have a diagnostic test performed. I agreed and Manny set up a appointment for the next day. After having my Civic towed to AutoNation Renton. Spoke with Manny Culala and asked if they could my Civic a complete check up. Manny suggested a 120,000 mile check up, and printed out what was included in the check up. I agreed and he explained the estimated cost for the check up. The next day Manny called and said my car was ready for pick up. I texted Manny and asked for a ride to the dealership. Within 20 minutes a nice man showed up to give me a ride to the dealership. Upon arrival Manny explained everything that was performed and why the car didn't start. Manny also stated that the mechanic suggested three other issues that needed attention. Manny stated that some of the parts have to be ordered .I told Manny to go ahead and order the parts and send me a email when the parts arrive. Manny is a very important asset to the service department . THANK YOU, MANNY CULALA FOR YOUR POLITE AND COURTEOUS Assistance!!!!!!

Manny Culala met me at the door with polite and professional gesture, immediately catching my confidence my business is welcome. Provided accurate diagnosis and service was fast/accurate.

Always will have my Honda serviced here. Regular quality maintenance equals vehicle?s life. Aaron the Service rep was GREAT.

Excellent customer service i would take my car there for service again.

My experience with Renton Honda was excellent. The salesman I worked with, Jeff Burley, is a seasoned professional and very easy to work with.

Great customer service and fast service

Manny in the service department was very helpful and knowledgeable. Thank you!

This was a return visit to AutoNation and because my initial experience was very positive overall even though I purchased and returned a car under the five day 250 mile no questions asked return policy. The second time around was very professional and a relaxed trial and purchasing process

Service I received was quick and staff was great. I asked how long my service would take, received a rough estimate and got my car back within that time frame.

Best service and totally professional . Best Honda dealership in PNW.

A very good customer service

Very clear recommendations when getting my car serviced not to pushy when I denied a couple recommendations

Excellent experience. Very professional. Love my CRV

They have a very good customer service. I will recommend honda renton to my work facilities

Great customer service. Not pushy, very considerate and the overall buying process was done quickly.

Great place to buy a car! the customer service was great and the overall time it took was very reasonable.

Very professional, transparent, and made the process simple. Purchased a 2011 BMW 550i and found that the vehicle had all the service records and was in great shape.

Recently my wife and I were shopping for a like-new vehicle for her daily driver. We stopped in at AutoNation Honda in Renton WA and were greeted with respect and a smile. Our salesman, Omar, was professional, friendly and most of all, helpful!!!!! He worked very hard to insure our satisfaction with purchasing the vehicle and showed us all the things the vehicle came with!!! Financing was a breeze with AutoNation (the best financing experience I have ever had) and We would highly recommend AutoNation to anyone looking to buy or finance a new or used vehicle!!!!!!!!!!! GREAT JOB done by AutoNation.

Very fast quality work. I would definitely recommend friends and family and go back myself

I had my Accord towed in because of an accident that damaged its transmission. Our service writer Eric, was very professional. From meeting the tow truck, working with my insurance company, and handing back my keys, he kept me updated every step of the way. I was pleased with his willingness to help and for making the whole experience effortless. Eric even stayed late on New Years eve so that I could pick up my car and start the New Year off right. I can?t thank him enough. My car now has a new transmission and is running great again!

Great experience at the dealership on Saturday. Igor was good .

Always courteous and prompt to get work done immediately and ahead of any time estimates.

Made an appointment for service and was greeted at the door, and the service director told me my vehicle would be ready in two hours. It WAS! Excellent service!

Most of the time they do a good job but they let me down by not fixing a safety issue that I pointed out and did acknowledge the problem but let it go at that and didn’t tell me that didn’t fix it . I found out about 6 months later when I brought it to their attention again. I am still upset since it is a safety issue

My wife and I bought a new CRV from AutoNation Renton last week and it was a great experience. Mindi our sales rep was great, and she took extra time to explain everything about our new vehicle to us. I highly recommend auto nation of Renton!

The dealership staff worked with me to make the purchase experience as timely and efficient as possible.👍

Called in for a appointment to have my oil changed (on my day off) also I live over in Kitsap area with this Autonation being the closest due to a service contract I have on my truck. Appointment set for 1130 Leave to make appointment on time 945 Arrive1115 No service team member came out to greet or acknowledge I was even there. Walked in and let the service advisor know I had a appointment at 1130. He got everything set up. And the waiting game began. Was told estimated time for completion 2 pm. 1:15 rolls around and the service advisor came and talked to me and said there running just a little behind and should be done in 30 mins . 2:15 I’m up asking what’s going on and said they are just really busy and should be out soon. 2: 45 I get pulled aside by the service advisor and told that my truck has been sitting in the back with nothing being done to it . My service contract number was placed on the form to where no one knew what to do. So my truck sat back waiting for a oil change and never was done or asked about . Resolution: Nothing Spoke to the service manager Jason Ibanez and he just tried to charm him self out of a really pissed off customer ... I asked for re payment on my time and travel, maybe to figure out a way to fix the problem and he said I could wait a little longer to get my oil change. I told them to give me my key! And left @3:30 4 hrs with NO RESULTS... Unforgivable

The dealership staffs are very nice. They are knowledgeable about the vehicle. The business manager completed all documents in an efficient manner.

Had low tire pressure and stopped by for a look. They removed a screw and repaired the tire quickly.

I stop by AutonNation Honda shop to look for a new auto. The staffs are friendly and patient. We made a efficient negotiation, and finally did the deal.

Been in for 4th time because tire pressure light kept coming on . You finally called Honda engineer and it seems to be fixed, Technicians 'seem questionable but customer service rep (Bill A.) great and no charge. Not a good experience

I had a great experience at autonation. The worker answered all my questions honestly. He was even able to squeeze me in to get my oil change that day even though they were busy!

I like their Service Dept. Very professional & dedicated to their customers

I appreciate the efficiency of the consultants at the service center. I got my oil changed and the employees were able to sufficiently answer all my questions all within the hour I waited at the center. Thanks!

High level of customer service. The personnel make you feel welcome, they keep you informed and deliver the service quickly and with quality.

Everybody was very helpful, from the receptionist on the phone to the customer service person.

Excellent customer service provides at the dealership

I went in for an oil change. I came out with a bill for $2,000. Hard to be too excited.

Excellent service, inventory and pricing. The process was really smooth and no hassle. I was awaiting to exchange my old Toyota from some time but never started the process due to thinking going dealer to dealer on multiple weeks shopping. I put the trade option on friday and on saturday visited the autonation. They did all the paerwork trade my old vehicle and gave one of the best deal I can think of. Raj was the sales person very polite and helpful. The best thing I like they never push me to go for purchase and genuine

Bill Ackerman is always so friendly and customer service oriented. He does the best to keep you informed on how the service is going on your vehicle

I have purchased many cars at Renton Honda and the process is always simple and easy, best place to buy a new or used vehicle

I was looking to buy a used Acura RDX and I saw one on their website in early November. My wife and I test drove it and liked the RDX. We were working with a very nice salesman named, Pye. We let Pye know we liked the RDX but the 2017 we looked at had 50K miles, and was AWD. The mileage was higher than we wanted and we were looking for FWD. We continued the next couple of weeks looking at other SUV's (Lexus, BMW, Range Rover). On Nov. 25th, I received an email that a 2017 RDX with FWD and 21K miles just came in to the dealership. We went down to test drive and made the purchase. Our experience with the non-haggle price, the salesman, and the quick financial meeting when paying cash, was a terrific stress-free experience. I highly recommend Auto Nation Honda - Renton, and Pye!

It was a pleasurable experience buying a car at Auto Nation. Tenzing, our salesman is a really nice guy, straight to the point and very knowledgeable when it comes to aHonda. I would certainly recommend Auto Nation to family and friends. Great experience overall.

This was a great Dealership. As soon as we got here Pablo came out to help us find a vehicle. Although we didn't agree on the first price, they kept working with us to get a good deal on a brand new 2019 civic. And eventually, I drove out with my beautiful new car.

if you plan to be here waiting for 3+ hours for oil changing service then be my guest! appointment at 1:30 and now 3:47 and still waiting for anyone to give me update!

Great buying experience. Tenzing was a great sales rep and answered all our questions. Financial Services personnel understaffed so we had to wait more than an hour to complete payment.

Service department is on point! Service Manager and the person helping me went above and beyond to take care of me, thank you!!

Sales Manager, Salesman as well as CFO were very polite and helpful. They understood what I wanted and assisted me to purchase my new car. They were very detail to explain all those questions that I raised. They spent time with me and listened to me.

Great experience! The staff was friendly and accommodating and my services were done expeditiously.

Good customer service,Linda and James are very helpful and easy to talk/negotiate with. The car HRV drives smooth but the only thing I don?t like was how the leather seat on the back passenger was wrinkled and the back passenger head rest was loose

Awesome fast and friendly service. I will definitely come back here for all my honda repairs and needs.

They focused on what I wanted and tried to show me anything and everything close to my needs.

I had a great experience. They took care of my service needs expeditiously and were very accommodating getting me to work and back. The service department staff is professional and very friendly.

Firstly, we got a contract for lease 36months with calculation incorrectly for the Honda Passport Touring 2019. It should be $437 instead of $504 monthly.... after discussed and got clarification from Darrin - Customer service director. I would suggest Financing and Sale team should clarify how to calculate between both options buy and lease properly... Should not just base on how much customer can pay monthly then suggest and calculate incorrectly like this case. Hopefully, it?s a good case for sharing your team to improve how to deal/serve with Customer better from next

Good service Took me as walk in and no waiting time at all Happy

Eric Brown was the Service Advisor when I took my car in to AutoNation Honda Renton for service. He was knowledgeable about cars and very helpful. I felt I was leaving my car in competent hands for service. But most important, he was courteous and provided excellent Customer Service, I will be returning to AutoNation Honda Renton.

I dropped my car off at 7:30AM and they hadn?t even looked at by noon! It wasn?t ready until after 2 pm and they said nothing wrong with car!

I bought my HRV at this place winter 2019. I had issues with the purchase and their practices, however, the manager turned things around so I could be pleased. Based on that experience as I know we all make mistakes, I decided to continue a relationship with this dealership. I serviced my car around the summer. As promised when I purchased the vehicle, they honored a free oil change. At that time, I had issues with my GPS. They did not address the issue and stated there was nothing wrong with it. I had to go to Honda of Bellevue for a second opinion. As expected, GPS was faulty and they replaced it. I haven't had any issues since (knocking on wood). Now, I decided to go back ton Autonation Renton for my second oil change, because I overall I did not really have an issue with them. To start, the representative on that day was mostly polite. She told me I needed a B16 service. She did not give me any options or had any concerns about me being able to pay $108 on top of the B1 service. I told her I didn't want the extra work (differential fluid). However, I remembered I had a 30% off coupon so told her to go ahead and do the service. The service took about 30 minutes longer that I was told. The person charged me for a 360 Clorox treatment for germs that I did not ask for. She didn't tell me about it. She didn't even discussed what was done or the finding like my first representative on the first oil change did. When I got home, wondering, why the price was still about the same I found out about this extra "treatment." I called the dealership twice and no one could help. At one point, the last person I spoke to told me that the representative gave me a 30% off. I told this person that she did not give me a 30% off, that I was the one that requested it because I had a coupon. I also told her that the 30% had nothing to do with a service I did not request nor was told about. She told me someone with the name of Justin would call me back in an hour and it has been 5 days. To close, I do not plan to go to this place again for an oil change or any other services. I do have the "protection" package from them so if I need to do something in that nature I will have to return, but this did it for me. I have never had this level of unprofessionalism at the Honda of Kirkland or Bellevue.

I dealt with Darrin, the Sales Manager, and Linda, the Internet Sales Representative. Each was professional, courteous, informative and no-pressure. Although it was a lengthy process despite our no need for financing, I would buy from them again. Their inventory is amazing!

Very Interesting place. Hope and pray they learn how to do customer service through Bill A. Since they want you to rate them so highly. This is my second time the ball is dropped. ...

We visited this dealership to look at a Used Odyssey. We ended up finding a new one we liked more. We got exactly what we wanted for a great price. Very fair trade purchase as well. Seamless purchase process. The whole thing from start to finish was no more than 2 hours. We will definitely be visiting their dealership again for future car purchases.

easy car buying experience with the best price.

Great service and kind employees that mad me feel valued. I will definitely be coming back for my next automotive service.

They were patient, helpful, and caring. Srey Him made everything possible for my first car purchase. It was overall a great experience!

the counter staff and sales rep are very friendly, they answered any quesitons I had enthusiasticly. it was excellent service I had experienced.

I have my repair done and one of the mechanics didn't screw the bolts tight enough so I got stuck in the middle of the road with my son.

We recently took our vehicle in for a manufacturer recall for an air bag issue. The job took approximately 4 hours.(No issued as we were informed before job started). I received a call from customer service and they advised me of "other" repairs that were recommended that totaled in excess of $400. Upon picking up car, I was informed that the driver side airbag was not in stock and that I would have to re-schedule for that to be completed.(Nothing was said when they were informing me of the "other" recommended repairs. We requested a loaner car for the day which was rejected by the dealership.

The service was great , costumer service was very good people there is very friendly and helpful.

UPDATE - I spoke to a manager and will be getting a refund for the service I did not request. ........ I have gone to this dealer since buying my car in 2007. This time (on 10/12/19), everything started fine. I had an appointment for an oil change and brake pad replacement. While I was there I also added on one more service, brake fluid change. While dropping my car off, I was given a quote for how much all the work would cost before taxes. I had coupons from Honda so those would come off the price as well. When I went to pick up my car. I signed the paperwork and paid. They did not go over the invoice with me (my fault for not going through it more thoroughly while I was at the shop). When I got home and read the invoice, line by line. I saw that they charged me for a service that I DID NOT ask for and the service wasn't even completed anyways (it was for an interior sanitizing)! So I was charged for them doing nothing! I called the service desk right away and was told I could get a credit on my next visit. That was all! I wanted a refund for the service that was not provided and the woman told me she would pass that message on and I would get a call back. No one ever called me back. I think I'll just take my car elsewhere from now on. How ridiculous.

I have gone to this dealer since buying my car in 2007. This time (on 10/12/19), everything started fine. I had an appointment for an oil change and brake pad replacement. While I was there I also added on one more service. While dropping my car off, I was given a quote for how much all the work would cost before taxes. I had coupons from Honda so those would come off the price as well. When I went to pick up my car. I signed the paperwork and paid. They did not go over the invoice with me (my fault for not going through it more thoroughly while I was at the shop). When I got home and read the invoice, line by line. I saw that they charged me for a service that I DID NOT ask for and the service wasn't even completed anyways! So I was charged for them doing nothing! I called the service desk right away and was told i could get a credit on my next visit. That was all! I wanted a refund for the service that was not provided and the woman told me she would pass that message in and I would get a call back. No one ever called me back. I think I'll just take my car elsewhere from now on. How ridiculous.

Service was great and the person who helped me was very kind and knowledgable. He quoted me a time and when it went a little bit past the quote, he gave me a call to give me a heads up. I appreciated that and the service teams quality work!

Mariano is the best of the best Sales Representative I have ever met! He made me feel safe and like family. He answered all my questions and I never felt pressured or mislead by him or Auto Nations staff! Everyone showed integrity in all transactions! I felt they gave me a more than fair price for my trade-in and on the purchase price for the previously owned vehicle I proudly drove home in. I will recommend them to my family and friends! Great job AutoNation Honda Renton! We are family for life! Pink is now even more my favorite color and gentleman pink is not just for women!

Overall from start to finish the experiment was great. I did call HondaNation related to the invoice and the report summary. It did not reflect that the filters were replaced. I just need to make sure the information is electronically added to database. Thank you. Mary Hayes

Eric Brown and Charles were professional, nice to talk to and helpful when I took my car in for repairs.

It was a really awesome service that we received and they did a really amazing work on our car. Thank you, keep up the good work!

You must better organize customer check-in waiting process. Use a pull ticket number process or formal line area for cueing up. Customers come in different doors and arguments ensue!

Eric was friendly and answered all my questions that I had.

Great help from the people that work there especially the loan department.

Was advised I needed new spark plugs (car at 120k) and I did it. Went home to find receipt that I had already done it at 105k. (Same service center AutoNation Renton). I have three cars and didn't remember but since the work was done at the same place they should have it on record. Their checks and balances failed, I've been advised of a significant amount of work still needed on my vehicle but who know if I really need it.

Has the best customer service and always answering questions with good answers.

Great buying experience. Everyone from the person detailing the car, sales person and sales manager to finance person were friendly! Will recommend them to friends and family.

Service was great, thank you! In and out quickly. Service people were nice and helpful!

Went to look at a car I was eyeing for awhile now. The price they gave was pretty good, though the add-ons were a bit pricey (wheels and lowered springs) got it reduced by 3k - 4k so it was too bad. The sales lady is quite nice and friendly.

Eric Brown is the best Service Adviser. He kept me informed on all the diagnosis options, and insured I received my vehicle back in the time I was told.

NOT good. After AN Honda performed the maint service, my car starts leaking oil. So I have to place an appt again, bring it back, such a hassle. It turned out the tech did not tighten the filter & use the wrong seal underneath. Just hope this won't happen again.

Got what I wanted, great customer service. Would return for future services.

I want to give a shout out to your service department. They replaced the purge valve on my car yesterday and did an awesome job. runs great. Thank you once again!

Vettey Em was the most courteous and helpful person. She actually came and found me instead of texting me.

I have my routine oil change here for the past 5 years but this time was a little different. I asked a few service questions but I didn't feel pressured into buying a service provided by dealer. It was much better.

I found my new car there a few weeks ago. Pablo helped me look through available used cars within my price range and didn't pressure us at all. We actually left to shop around some more but the car I ended up getting just kept looking like a better and better deal. I'm so happy with my purchase and the service I received from them while shopping around. I will definitely recommend them to friends and family :)

Great. Treated me like family. Help with ease at trading my car

Customer service was exceptional. Everyone is friendly, helpful and engaged in good conversation making the process easier.

They have friendly and knowledgeable staff

Change oil scheduled at 11:30 am . But it is already 2:08 & it is not done yet . I wander how many hours to do a regular change oil 3-4 hrs ? 👎👎👎.

I worked with Bill who was pleasant and efficient. Got me right in and had everything ready to go. I knew I was going to be there for awhile, so I came prepared and was familiar with the facilities, so I had my laptop and snacks with me and hunkered down at a table in their guest area for a few hours while they got my car all good to go. I didn't have to wait more than a minute after my care was ready and the guy (Sorry, I don't remember his name!) that checked me out took the time to walk me to my car and confirm I did have a donut wheel and jack (because I was unsure) before completing the checkout service. Then I was on my way out. It was a thorough job and has been every time I'm there. Thanks Renton Honda for always making me feel comfortable I'm getting quality service on my car and that I'm not getting ripped off or talked into unnecessary services. Michelle

I highly recommend AutoNation Honda Renton because of all the great and super nice stafff. I was very comfortable buying my CRV at this location since the sale's representative explained everything i needed to know about the vehicle plus speaking the same native dialect made a huge difference. Overall i give them 10/10 rating.

Eric Brown was Excellent. Had an appointment for tire alignment. He took my information and car. Service time was expected. Once it was done they explained it very well and went over what should be taken care of next.

We got a free oil change for waiting almost 4 hours. It was a long wait, but I appreciate our service rep for not charging us for the service.

Nhat was very helpful and informative.

The Advisor was very helpful, kept in contact with me through the entire process. Will come back again!

Appreciate the non-pushy Janet Diaz. Wish the actual purchase paperwork could be faster, electronic, something.

I?ve bought 3 cars there. Easy buying process! I went in yesterday for a service. They have the nicest service dept and people. They never try and sell you things you don?t need.