12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Difference

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Recent Reviews from AutoNation Honda Renton

We purchased our 2nd used care from Auto Nation and a service contract for oil changes back in late October early November. Made an appointment to drop off car for oil change. Took a while for checkin because they had the wrong car listed on the appointment. After r5 minutes....we left to go home about 35 miles away. Got a call that afternoon starting that car needed additional work totalling about 1300.00. We decided to go elsewhere for the work and just have them do the oil change. We were to pick up the car the next day. We called several times and left messages the morning of pickup to confirm the car was ready. No one returned our calls so we decided to drive all the way down to Renton and see what was up. Got there about 1. We checked in. It took 45 min to1 hour wait to finally get someone to respond on why it was taking so long. That's woth 2 or 3 other guys who kept telling us our rep will be back any minute. All we wanted to do was pick up our car and get home!!! We finally corralled an older gentleman to help us check.out as it was getting late and rush hour traffic going north is horrendous. We left about 245. Got on the freeway several miles and the oil light was on. I had a bad feeling about my experience. Got to the the mechanic who was doing the work on my car and asked him to check my oil and see if there was a problem. The mechanics does not do oil changes but would check it for me. He did say that sometimes the oil light needs to be reset and may not have been. I got home at 420. Got a call from the mechanic at 5 and they did check the oil and it was filthy dirty and the filter was bad. The conclusion: Auto Nation DID NOT PERFORM THE OIL CHANGE!!!! When I called this morning, I reiterated my story and asked for a refund to the contract as I could not trust them to do the job we paid for and we were not going to drive all that way in the future to "possibly" have it done. I also should not have to have it verified that someone changed my oil or not!!! Of course the answer is that they wanted to speak to the mechanic. I am so frustrated!!! Never have I had such problems with a dealership. Also...the care was supposed to be a certified used car. Purchased from them in good faith My faith in them is very challenged now. I will go to the Bellevue dealership now on.

wil mer425 Feb 21, 2020

Not sure if this will even get through to management but it will at least help others when making a decision to buy a used vehicle here (I purchased here since they had the car I wanted and the ratings were high). I’ve recently bought a used Subaru from this location and it’s been a nightmare from the service end that bleeds through to the sales side. When I first bought my vehicle I was owed a new tint job as part of the final sale. I made the appointment the following day for 3 weeks into the future so that they would have time to get the tint, etc. and to schedule my work around the day long job since I live in downtown Seattle. Since making the appointment I’ve received a total of 3 phone calls with voicemail telling me I had this appointment, one phone call that I picked up to confirm and numerous emails letting me know this was scheduled. You would think this would have prompted a light bulb that if I didn’t reschedule they would assume I would be there. The day of my appointment I get in at 9:00 AM and two guys are standing around talking with each other. I get it, they could be talking about someone’s vehicle that needs to get finished or something - first minor customer service let down that could be addressed is to acknowledge me and let me know that you’ll get to me. I get Daniel who finishes his story laughing his way over and promptly changes his tone of voice and asks me how he can help. I say I have an appointment for window tinting and that I’m here to drop off my car. He looks me up and after saying he doesn’t see an appointment, tells me I owe $4XX or another. Tell him that I have it in my contract that it’s free, takes him another 10 minutes and I’m presuming a manager who doesn’t care for his employees how to do it (here’s how to do a multi-step procedure in a 5 second tutorial kind of manager). Great, have my car in and will spend my day shopping, doing some work that I brought and I’ll have my car ready at the end of the day. Nope. 2:30 pm goes by so I figure I’d give a call to check what the status of my car is. Get a receptionist answer and say that my service advisor is on lunch and will call me back - why does it matter if he’s on lunch or break, I just want a status of my vehicle... 2:45 PM comes and he calls to let me know it hasn’t been done - it won’t get done today. What. I get back at 3:45 PM because shuttle didn’t pick me up even after telling me that they would promptly pick me up. I tell Daniel this was unacceptable because I literally took a day off from work to get this finished. He asks if there’s anything he can do service wise so I tell him the power to the car outlet doesn’t turn on and side lock doesn’t engage if he could check one or both of them out. Can’t guarantee it - won’t even check it. What. I ask for a service manager that I had the most unpleasant pleasure of meeting. He’s talking to someone (consistency comes from top to bottom I guess) and when Daniel asks him to step in the manager says sure, just a minute. He then continues to talk to the person, showing him pictures, making the person feel uneasy with me just staring in disbelief that his story is more important than a customer. The service manager finally turns around and introduces himself as Charles, the service manager. Cool story, but if I’m the one that needs to outstretched my hand to shake yours first, you clearly don’t care who I am and more about your title there. I tell him my story, how this is unacceptable and that Daniel can’t guarantee me something and wondering if he could help. He says no, it’s not a Honda and he can’t even look at it but to go to sales since I made the deal with them. He also says since it’s not a Honda that they weren’t even supposed to look at it. WHAT. ASE certified technicians can’t look at another vehicle? Sure, I’ll act stupid and try to stay as professional as I can without trying to laugh. (Since I’m over the character limit I won’t go into more detail) TL;DR don’t come here. They are crooks to a T. They make the worst dealerships look amazing

Eric Cho Dec 23, 2019

I bought my HRV at this place winter 2019. I had issues with the purchase and their practices, however, the manager turned things around so I could be pleased. Based on that experience as I know we all make mistakes, I decided to continue a relationship with this dealership. I serviced my car around the summer. As promised when I purchased the vehicle, they honored a free oil change. At that time, I had issues with my GPS. They did not address the issue and stated there was nothing wrong with it. I had to go to Honda of Bellevue for a second opinion. As expected, GPS was faulty and they replaced it. I haven't had any issues since (knocking on wood). Now, I decided to go back ton Autonation Renton for my second oil change, because I overall I did not really have an issue with them. To start, the representative on that day was mostly polite. She told me I needed a B16 service. She did not give me any options or had any concerns about me being able to pay $108 on top of the B1 service. I told her I didn't want the extra work (differential fluid). However, I remembered I had a 30% off coupon so told her to go ahead and do the service. The service took about 30 minutes longer that I was told. The person charged me for a 360 Clorox treatment for germs that I did not ask for. She didn't tell me about it. She didn't even discussed what was done or the finding like my first representative on the first oil change did. When I got home, wondering, why the price was still about the same I found out about this extra "treatment." I called the dealership twice and no one could help. At one point, the last person I spoke to told me that the representative gave me a 30% off. I told this person that she did not give me a 30% off, that I was the one that requested it because I had a coupon. I also told her that the 30% had nothing to do with a service I did not request nor was told about. She told me someone with the name of Justin would call me back in an hour and it has been 5 days. To close, I do not plan to go to this place again for an oil change or any other services. I do have the "protection" package from them so if I need to do something in that nature I will have to return, but this did it for me. I have never had this level of unprofessionalism at the Honda of Kirkland or Bellevue.

Dael Nov 5, 2019

I was looking for a CPO Civic. I inquired via e-mail and was told dealer has one price policy for those cars. My birthday was 3 days away and I’m thinking of possibly getting a car for my birthday. So I decided to go to the dealership to test drive it, thinking if I liked the condition I might consider paying a premium or wait until price goes down. After the test drive I told him I liked the car and asked what the best price he could give me. He spent 15-20 mins talking with his manager and the price remained. I politely told him I’ll think about it as price was still too high for my budget and appreciate his time. He started going about why would I waste his and my time coming to the dealership if I knew I wasn’t going to pay for it. He also advised I shouldn’t go about wasting other salesmen at other dealerships if I wasn’t planning on buying which I thought was rude. He then told all I care about is the price and nothing about building/maintaining relationship with the dealer, which is true but I found it ridiculous nonetheless. Lastly he told me never to come back to this dealership which is for sure after what happened today. I know the internet listed price but the reason I wanted to go was I wanted to see if they were willing to negotiate considering they had lowered the car price several times since it was available for sale more than a month ago. I also wanted to know the condition, the experience in case the price gets closer to what i was looking. The price was just 10% away, less than $2000 so there’s a chance they might lower it further in the near future. There is no need to get upset and insult a customer if he/she decides to walk away. Did I tel you I bought a brand new CR-V from them just over 4 months ago with this same salesperson? He should be more appreciative he earned that business. If there were time that was wasted that is my time as I had to drive 1 hour to get to this dealership, on a recently broken foot carrying my crutches. The dealership could potentially be earning more from having 2 cars maintained on that dealership throughout their lives. Seriously, what kind of dealership would actually treat their prospective, or in my case previous customer, with that kind of arrogance and rudeness? It’s not like it is the only car dealership I can go to. I didn’t expect to be treated like a king at a dealership but at least have some respect for people coming in to your store.

Ingrate Apr 5, 2019

BUYER BEWARE - This is a VERY condensed version of the events, which spanned three months. There isn't enough space here to tell the whole story. I'd highly recommend any intelligent person stay far, far away from AutoNation and certainly NEVER purchase any of the warranties that they offer, they will fight you on them. I purchased a brand New vehicle in April of 2014 from an AutoNation dealership. As part of this purchase, I also bought a series of extended warranties for the vehicle, one of which was a tire and rim protection policy. The car is a Hyundai, but the warranty is an AutoNation warranty, not Hyundai. This will become important later. Fast forward to Nov 2018, we accidentally struck a pothole and the sidewall on the passenger front tire bubbled up. Mind you, not enormously, but the integrity of the tire was definitely breached. I called the warranty company to verify coverage (pothole damage is covered) and opened a claim. The next three months can only be described as absolute, bureaucratic xxxx. I was handed around, blown-off, ignored and dismissed at almost every turn trying to get AutoNation Honda - Renton (WA State) to honor this warranty. I was told on at least two occasions that the warranty didn't apply since it was purchased at a Hyundai dealership, even though the word Hyundai never appears anywhere in the contract, but AutoNation is blazoned on the top. I was encouraged to open a claim with the state on two occasions, even though I PURCHASED this warranty from AutoNation. Two in-person visits at two different AutoNation dealerships and countless calls, voicemails and blind transfers later, they have the tires back in-stock. The tires were ordered and sent back once during this whole event and had to be re-ordered. I schedule the appointment and take the car in for service. While waiting, they tell me they don't think they have the tires anymore. Finally, one of the dealership managers gets involved and the tires are replaced. I bought a new tire out-of-pocket as part of this ordeal, because I wanted to replace the pair, not just the damaged tire. Seriously, this was one of the shadiest interactions that I have ever had with a business and I am a Comcast customer.

Oran Mossop Mar 8, 2019

My experience with Autonation Honda has been challenging to say the least . It started out with being lied to and continues still 7 weeks later . First when considering buying the car one of the sales manager's told me this used car had a 30 day 3,000 warranty. But when signing the paper work they said no it only had a 5 day 250 miles warranty . So I ended up buying an extended warranty for $3500.00 . Well I have called over 30 times about this because the dealer was supposed to give me an ID card and booklet of coverage . I still don't have the booklet . Each time I talk to someone they say they will take care of it . And call me back but it never happens . I have been lied to by Mindi,Kurt,Martine. Now the reel kicker about this . I finally gave up and called direct to Red Shield warranty company . Guess what I am not even in there system . So where did my $3500.00 go ? They said they are looking into it ?Just a note to anyone that buys this warranty . If you read the fine print it says you are not covered for 30 days or 1,000 miles . So if something happens in this time you are S.O.L. .P.S Every time I call A.N.H to try to resolve this issue the person of interest is either off that day in a meeting or with a customer . So I leave a voice mail to no avail they never call back . I also tried leaving email's same thing . I feel like the long lost cousin who is asking for money . But when I was buying the car they treated me great . Until I drove it home . Next when I bought the car it had no owner's manual and only one key . So was told buy Mindi through a sales manager Kurt that they would order me a manual at no cost and I could purchase a spare key from there BMW dealership at there cost $180 . This took 4 weeks to accomplish and 40 more calls and 40 more lies . Even had one sales manager I believe his name was Lamar in one of my 40 calls said I was lying and that there company never does this and if he were the one selling me the car he wouldn't have sold it to me . Listen with this group of people get everything in writing as they have very selective memory loss .I asked Lamar if he was calling me a lair about this . Then he hang up on me . Look I don't think this was an isolated incident . I believe this is there business model . One more thing I was told this car had a fifty point inspection . But after my 5 days a light came on the dash indicating a brake issue . I called Kurt and asked in the fifty point inspection do they check the brakes he said oh yes and we will deal with it . You guessed it that was over 3 weeks ago still no call back from Kurt . There are some other issues with the car also that should have been seen in the inspection . So am really doubting it was done . Look I know from reading some other reviews that someone from ANH will probably respond and say oh we are sorry . See I don't blame the people that have lied to me there is a much bigger problem with this company when these thing's happen it has to come from the top . Probably the general manager or higher up the food chain . So in closing if you are contemplating buying a used car from ANH my advice would be proceed with caution .. P.S. I could say more .

David Martin Jun 26, 2018

I made an appointment on-line (a plus!) to have my oil changed. My 2015 CRV has only 14,000 miles, & other than oil changes, it has not had any other service. They found I needed to replace the engine & cabin filters (every 15,000 miles) & differential fluid. Each time, service advisor, Josh Trichak came to me to clear going ahead with those services. They even completed the service faster than the predicted 1.5 hours since I was only expecting an oil change. I asked Josh about the 15,000 mile service & he said with this service, I had pretty much completed the 15,000 mile service. In my past experience, more than likely they would have made me come in for the 15,000 mile service & I would have paid twice. Being a woman with no mechanical aptitude, I have to be able to trust the service staff. Honda is improving in this area, at least with me. One note, after my service, the very next day my tire oressure warning light popped up, so was my tire pressure really checked on the multi point inspection list? This is my 3rd Honda purchased from this dealership. There was one former service advisor that was dishonest & after my experiences with him, I did not bring my Honda vehicles for service here, not even for an oil change. This was reflected in my reviews of Renton Honda through the Checkbook publication. Thankfully this service advisor is no longer here & is working at another dealership across from the old Grady Way location. I know this because my daughter took her GMC car for repairs at this dealership & I made her leave when I spotted him. AutoNation have kept the "long time" service advisors & they have been pretty reliable, upfront, & aren't gouging you. Even my daughter had a great experience with a potential costly repair to her CRV's heating & cooling system, & was given different options between a $800 repair to $4,000. Service advisor, Bill was very patient & went through some length to explain the different options. Based on the other reviews, & also in their Checkbook reviews, it looks like AutoNation still needs some work, but Josh, Bill, Tim & the other long time service advisors are great!

Gail Kiyama Ohashi Mar 7, 2018

Complete scam. I purchased a used car and with the no haggle prices and their saying that you should feel good when you leave the dealership is definitely BS. I did have a good and easy purchasing experience but it's all about the car. They did a "50 point inspection" putting an "OK" next to safety items. I specifically asked if there was any rust or cracks that I should be concerned with, and they told me no as it passed their "safety checks" and standards (which are pretty low). During the first week that I drove the car, i kept hearing a clicking noise. I know that since it was a used older car, that I wanted to get a full inspection done on it, so i did. After coming back from my mechanic (who i completely trust with all of my cars), he told me that I had a cracked and rusted differential and it was better to leave it at the shop as it is not safe to drive. Note, i have little kids and a cracked and rusted differential that could break at anytime is a huge SAFETY liability that was completely overlooked by the dealership. While the car was in the shop, I called the dealership and asked them why wasn't this on the inspection sheet as this is a complete safety issue! They said that they didn't see rust...but then later said that yes there's going to be rust on an older used car.... The manager offered to have me bring in my car so they can inspect it. If they overlooked such an enormous issue, what makes me think that a second go would do the trick and obviously they wanted to cover their tracks for not checking the box on their safety sheet.They should have figured this out before i purchased the car. I told him that my car was in the shop and that there was no way I am going to drive an unsafe car to his shop. He kept saying it was my prerogative. Yes it is my prerogative to keep an unsafe car off the road. I called multiple times, with no calls back. I finally emailed the General Manager, who said he would look into it, but pretty much did nothing. I knew there would be a few expenses to put into this car, but I didn't think i would have to worry about replacing the full front differential. I was asking for compensation to pay for the work done on the differential, something that they should have caught from the start. And they refused to pay as they didn't believe it was cracked. I have pictures to prove this as well. Why would I lie about replacing a huge expense on my car?? it's ridiculous. Overall, I will never purchase another car from this dealership. The Used cars are not fully vetted to any standard except check boxes and just beware of the no haggle price. Its no haggle because you will pay later.

Karen Intrachat Mar 1, 2018

I visited Honda of Renton in 2014 when I was looking for a used car. At that time, I ended up deciding on a Toyota Prius because I needed a hatchback, but I had such a pleasant experience with Honda of Renton that it was my first stop when I started looking at the HR-V. Although the ownership had changed (it's now AutoNation), the service had not. My experience was actually pleasant, which is not something I found at any other dealership in the greater Seattle area. I hate pushy salespeople and AutoNation let me take my time looking at the HR-Vs in the showroom and on the lot rather than having someone pounce as soon as I walked through the door. When I was ready with questions and for a test-drive, Omar, my salesperson, was great. He showed me all the features then let me put it through the paces on the test-drive. He and Beau, the sales manager, made me a good offer that day but because it was my first stop, I wanted to do some comparison shopping. They were very low pressure, told me to look around, and said they'd be happy to help if I decided on AutoNation. AutoNation didn't have the color I was interested in (but said they could get one in for me), so I called the main Honda dealer in Seattle. I was told over the phone that although they also didn't have that color on the lot, if I came in they would search their network of dealers and could quote me a price. I went one night after work, was handed off to someone I hadn't spoken to previously, and after he made me sit down and go through a long pitch was then told that they couldn't quote me a price on an HR-V they didn't have. The following weekend, I called Honda of Lynnwood. Although the inventory on their website did not show them having an HR-V in the color and trim package I was looking for, the salesperson I spoke with swore they had just gotten one in the day before and that it wasn't showing online yet. I sat in traffic on I-5 for over an hour to get to Lynnwood only to find--of course--they didn't have the entry-level LX, but had the more expensive EX. I, of course, returned to AutoNation of Renton and Omar and Beau who were the only people I encountered who I felt had been honest with me. Although we didn't have a binding quote, they didn't change the terms of what they had first offered and got me into the HR-V I wanted. The process was smooth and it was the only interaction where I didn't feel like somebody's "mark" to be taken financial advantage of. That dealerships would tell a potential customer anything to get them in the door and then expect that same customer to actually buy a car from them knowing they had been misled, is mind-boggling. It doesn't seem like those tactics would be a good business strategy, but of the dealerships I visited, only AutoNation of Renton was honest and up-front with me. I highly recommend them.

Shannon B. Jan 27, 2018

If you want to feel belittled, called a liar and tricked into their sleazy games, COME HERE! what better way to feel devalued by your local car salesmen?! This place is a joke. They slap on "manager" to everyone's name but they don't give you the highest customer service they say they do. Had an issue with a finance "manager",Carlos and was escalated to the the "GM" Keith left me a message stating how "sorry" he was about my experience in his store. And how he'd like to touch base with me because he's "personally" working on my complaint. I call this guy thinking MAYBE for the first time ever, I'd get some REAL service. NOPE! He called me basically to slander me over the phone saying I had missed several payments on my vehicle, my credit had already been messed up before I came into the store, etc. Hahaha! Funny guy... He must not know that nowadays you can check your own credit. Oh and BTW, KEITH, upon buying a vehicle, HONDAS STAFF gave me copy of my credit report as they should when any entity pulls a consumers credit. And it was NOT low at all! This guy... Really?! Oh and here's the kicker... Since I left a 1 star post on yelp he had the audacity to tell me, "Since I personally worked on your case and researched your account (mind you, he didn't tell me anything that I had already confirmed with Honda Financial CS, actually, he blamed a lot of the information he gave me, on them) and IF you would like me to continue to assist you, I'd appreciate it if you'd take down your post on yelp." He refused to help me if I didnt take down my post first. Shouldn't you be of service to me before i give you good feedback? Its like buying a car... I cant take it home for a month and pay you later, right?! Same concept. What are you, Keith?! A general Manager like you "say" or a Yelp coordinator for your store?! Hahahaha!! This is laughable! These guys are a joke! Why is it that "helping" your customer is all of a sudden a burden? You SHOULD help your customers! Its your JOB! **oh and one more piece: Carlos was the same guy who assisted me with my previous car in 2013. He said I was getting into a "good deal". I came in Dec. 2015 and guess what he says to me? "This is a REALLY bad deal." Just a taste of how "customer service" is portrayed here and what type of "sale" they get you into. If you're a decent person, take your money elsewhere. Be smart. Stay far away from this place! Oh and before y'all go and auto-reply to this, whoever this McKenzie character is; get your facts right before contacting me. Your business is not to be trusted, slandering customers in their stores and over the phone. That's obviously how you do business and fortunately, I know a lot of people around Renton/Seattle that know of my story and will NOT be visiting your store.

Rolanda Parker Feb 10, 2016

Unlike the other reviewers on this site, I had a negative experience at Autonation Renton Honda. The difference may be attributable to the fact that I was looking for a used car and most of the reviews on this site are from people who bought new cars; or, perhaps they just hit a desperate patch. Either way, I was not treated well. I went to Renton Honda to test drive a 2013 CRV that was advertised online. I liked the car and offered them $1,000 less than the online price (which had come down several times, as the car had been on the market for a while). After some back and forth involving both the sales associate and the sales manager, they finally understood that I was not there to negotiate, even though I had made it clear from the beginning that it was a take-it-or-leave-it offer. When they agreed to the price, I let them know that I was pressed for time and that I just wanted to make a down payment, sign a purchase agreement, and finish all the paperwork involved in the transaction the next day. They said that they understood and directed me to the finance area, leading me to believe that the the finance manager would get me the purchase agreement and take my down payment. After about 15 minutes, the sales manager called me into his office and started going through the full set of documents very quickly, keeping up a constant stream of friendly chit chat. I indicated again that I needed to be somewhere soon, but he just offered to let me use his phone and kept going through the documents. To speed things along, I agreed to do the financing through the dealership, as the finance manager assured me that, with my credit rating, I would get a good rate. To make a long story short, they pushed through the full set of documents, I missed my appointment, and the interest rate they gave me to finance the car was a full point higher than I would have gotten anywhere else. The last bit of unpleasantness occurred the next day, when I went to pick up the car. I met the finance manager, who had someone bring the car up, and then he told me to wait while he found the original sales associate I had dealt with so he could fill the gas tank ("Because we always fill the tank for Certified Pre-owned Cars"). Ten minutes later the sales associate arrived, and he seemed irritated at having to deal with us, as he was working with another customer. When I told him that we were waiting for the tank to be filled, he looked in at gas gauge and said that the tank was almost half full, which was good for a used car, and then he walked away. We were left on our own to get in the car a drive away.

BillBilly Feb 5, 2016

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