Linda one of the best seller person ever i deal with... 100% recommended

We just purchased a Honda Passport Touring! We really appreciated Omar and his knowledge and comprehensive tutorial!

I've been to lots of dealership including other makes around this area in last few months, and this place gave me the worst buying experience. If you want to buy a Honda.. please find other place.

Came in prepared to buy. Linda was wonderful, did everything in her power to facilitate a deal. But her coworker tried to play hard ball. Got mad we didn't accept their low ball trade-in offer and when we refused and tried to walk, they came back with a $500 bump, which was still well under our original expressed minimum amount desired. When we reiterated our minimum amount we'd accept, he essentially accused us of reneging on the deal. Claiming every time he puts in a request for more money it makes him look bad. Clearly frustrated that we were haggling over what would essentially be a $10 difference in monthly payments(his words). Which led me to believe if its such a minuscule amount, not worth the debate, then why wont you just give it to us? Why are we expected to bend over as the consumer, when a multi million dollar corporation and dealership could easily eat that cost in order to facilitate a sale and earn a customers business. Cost Linda a sale, and the dealership a customer, when all it would have taken was a little more patience and a little less attitude.

I was pleased with the care my Honda CR-V received they did a 90,000 inspection. The total price was a little steep but I had a coupon that saved me a little over $400.00 hundred dollars. I was provided a rental car for one day. Overall I was satisfied with the care I received at Honda Auto Nation in Kent Wa.

I have been a customer of Renton Honda for the last 24 years. I purchased two new vehicles from them and had all my maintenance done there. I have always received the best of customer care and satisfaction, as did my vehicles. I always recommend them to friends and continue with my vehicle maintenance at Renton Honda.

By far the best interaction at a car dealership, hands down. Jeffrey Manginsay was very personable and professional from the moment he introduced himself. I highly recommend if you are in the market for a car and see Jeff M @autonation Honda in Renton. I'd like to compliment him on his exemplary care and concern as he worked continuously with us to get us into the car we wanted. He's very forward and straight to the point when needs to be and wants what's best for the customer.

Came in after going to our usual Honda dealership and didn’t have a good experience. Thought we would try it out and Phong Tran was great! He is knowledgeable and nice. Highly recommend working with him.

Great price. Very helpful getting me what I wanted without being pushy.

The worst place never take your car there to be fixed or at least empty it from any thing valuable, So after dropped my car for service got it back after tow days i noticed they disconnected my tow lenses in and out dash cam!!!! And the i just realized they did that for a reason ! They stole my “Ry Ban” sun glasses.

I was told over and over that I wouldn't have my information sold and put on mailing lists. Now, over a year later I'm getting mail all the time from AutoNation and its affiliates and I'm completely unable to get off these mailing lists. (I use a pay for use mail service, so it's costing me money.) Auto Nation told me I wouldn't be put on ANY mailing lists, but now I'm put on many and it's impossible to get off of them, there's no information on any of them on how to have your address removed except to call the AutoNation store. I've called so many times, and gone down in person twice but always I'm told my issues will be addressed but they never are. I believe I was lied too. And for the record, this is just one of the lies I was told buying a car there, so buyer beware! UPDATED: I'm STILL receiving AutoNation junk mail and STILL being told I'll be removed from their mailing list. 2 years on. It's impossible to get off.

Easy to set appointment, in and out, great service

After driving my car for less than 5 months, he turned to be a LEMON. Issues with the Bluetooth and GPS, Electrical, and missing parts from the manufacturer. I have taken the car to the dealership over and over again, and they don’t do anything to fix the vehicle. I’m still having issues. Interesting to say that since I contacted Honda, the dealership started to send text, mail, and email about buying a new car using my HRV equity. Why would I buy a new car when my car is new? Clearly, they know the car is a LEMON and don’t want to do the right thing. Very disappointed with Honda and the Dealership.

The dealership phone system is an endless loop to nowhere. Unfortunately, it matches the poor communication of trying to get information about the status of the vehicle. Dealership was not familiar with a new option on the Ridgeline. Good grief.

The staff gives me attitude once I decided not to spend over $800 on maintenance, but decided to just do the oil change. And when I drop the car off, they said it will be done in an hour and a half, but it took four and a half hours. Apparently they put my car on the list given they are serving cars that would pay them big dollars. I wish there were a zero star rating. I will never come back to this dealership and never purchase car from them ever!

BUYERS BEWARE - TL:DR: First off, salespeople were great, car we purchased is good. You might think this means you should buy here. I would recommend you do not. The short reason: their finance team was incapable of processing a cash transaction, treated us very poorly, acted very unprofessionally and the managers took no action. We never asked for money nor "free-bees", just some human decency. Given this experience there is NO REASON to purchase from this dealership, you can easily get better prices elsewhere and you will get treated better by a random craigslist seller than this team. Reading other reviews you can tell that this team is skating by on good reviews from past teams. THIS IS A NEW TEAM, LOOK AT RECENT REVIEWS. More depth: We made the decision to purchase a car in cash from this dealership. It was delivered to our door ~4pm. We filled out paperwork, they said "congrats" and started walking away. We let them know we had not paid yet (maybe we should have just let them walk). Turns out the finance guy (Joshua) just didn't do any of the payment work. Again, we were paying in cash, nothing fancy. 3 hours later, standing in the front yard on the phone the whole time, Joshua assured us that the only way forward was to pay in part that evening and the rest the next morning. He let us know the bank was having problems, there were cash limits, etc. we felt very chastised and embarrassed. They took the car we had just filled out all the paperwork for and drove it back to the dealership. Taking a majority of the cash from our accounts as well. No apologies, no empathy, really ruined what should have been an exciting day. The next morning Joshua told us that actually our bank was having problems, and they couldn't finish the transaction. Despite having taken out a huge sum from our accounts a few hours before. Joshua made sure to patronize us "are you sure you have the money in your account?" over and over again. We were also assured - for hours - that there was nothing they could do. We apologize and bashfully try to reach out to the bank - it really seems like "our fault". 3 hours later - after 6+ calls to the bank - it turns out the bank was not the problem, Joshua just didn't know how to process the transaction. "The dealership was going to need to retry in the evening". We were pretty frustrated, but kept our cool. It was a day wasted, but people make mistakes and we should have been in the clear. So... not our fault. At this point we loop in the manager (Tom). We dont want any deals, we just want our car, and honestly want to stop working with Joshua. Both of us are missing work at this point, just trying to get the purchase across the finish line. We feel trapped because they had all the paperwork and the car. Tom tells us he will intervene. That night, right before closing, Joshua (ugh) gives us a call back. We complete the transaction (woo!). We ask for an ETA on the car, "I'll get someone to bring it over right now". We wait the expected ~20min, only to get a call back from Joshua (ugh) asking how important it is that we get the car today. We let him know we would like this to be over with, so yes, tonight please. He says he will bring it over personally. Two hours later, after 9pm, he calls to make sure we still want it today, we say yes. "Okay I'll head over now". We ask for an ETA, he responds "However long it takes for me to get there". 90 mins later Joshua shows up with a coworker, the co-worker does not have a mask on, Joshua is wearing his mask incorrectly around his chin. At this point it is 10:30pm, Joshua stands right over us as we re-do some paperwork. We ask for the spare keys/manual etc. Joshua replies "Thats not my job, I do paperwork, what do you want from me?". His mask-less coworker then pulls the aforementioned spare keys and manual from the passenger seat and says "oh, you mean these?". We reached out again to the manager, Tom, again just to let him know. "Well you have the car. You know, we are one of the highest reviewed dealerships in the country. There isn't really anything I can do". I cannot stress this enough - do not buy from these people - do not trust them with these purchases.

BUYERS BEWARE - TL:DR: First off, salespeople were great, car we purchased is good. You might think this means you should buy here. I would recommend you do not. The short reason: their finance team was incapable of processing a cash transaction, treated us very poorly, acted very unprofessionally and the managers took no action. We never asked for money nor "free-bees", just some human decency. Given this experience there is NO REASON to purchase from this dealership, you can easily get better prices elsewhere and you will get treated better by a random craigslist seller than this team. More depth: We made the decision to purchase a car in cash from this dealership. It was delivered to our door ~4pm. We filled out paperwork, they said "congrats" and started walking away. We let them know we had not paid yet (maybe we should have just let them walk). Turns out the finance guy (Joshua) just didn't do any of the payment work. Again, we were paying in cash, nothing fancy. 3 hours later, standing in the front yard on the phone the whole time, Joshua assured us that the only way forward was to pay in part that evening and the rest the next morning. He let us know the bank was having problems, there were cash limits, etc. We felt very chastised and embarrassed. They took the car we had just filled out all the paperwork for and drove it back to the dealership. Taking a majority of the cash from our accounts as well. No apologies, no empathy, really ruined what should have been an exciting day. The next morning Joshua told us that actually our bank was having problems, and they couldn't finish the transaction. Despite having taken out a huge sum from our accounts a few hours before. Joshua made sure to patronize us "are you sure you have the money in your account?" over and over again. We were also assured - for hours - that there was nothing they could do. We apologize and bashfully try to reach out to the bank - it really seems like "our fault". 3 hours later - after 6+ calls to the bank - it turns out the bank was not the problem, Joshua just didn't know how to process the transaction. "The dealership was going to need to retry in the evening". We were pretty frustrated, but kept our cool. It was a day wasted, but people make mistakes and we should have been in the clear. But... not our fault, in the end, and it sucked that Joshua made it feel that way. At this point we loop in the manager (Tom). We dont want any deals, we just want our car, and honestly want to stop working with Joshua. Both of us are missing work at this point, just trying to get the purchase across the finish line. We feel trapped because they had all the paperwork and the car. Tom tells us he will intervene. That night, right before closing, Joshua (ugh) gives us a call back. We complete the transaction (woo!). We ask for an ETA on the car, "I'll get someone to bring it over right now". We wait the expected ~20min, only to get a call back from Joshua (ugh) asking how important it is that we get the car today. We let him know we would like this to be over with, so yes, tonight please. He says he will bring it over personally. Two hours later, after 9pm, he calls to make sure we still want it today, we say yes. "Okay I'll head over now". We ask for an ETA, he responds "However long it takes for me to get there". 90 mins later Joshua shows up with a coworker, the co-worker does not have a mask on, Joshua is wearing his mask incorrectly around his chin. At this point it is 10:30pm, Joshua stands right over us as we re-do some paperwork. We ask for the spare keys/manual etc. Joshua replies "Thats not my job, I do paperwork, what do you want from me?". His mask-less coworker then pulls the aforementioned spare keys and manual from the passenger seat and says "oh, you mean these?". We reached out again to the manager, Tom, again just to let him know. Tom said: "Well you have the car. You know, we are one of the highest reviewed dealerships in the country. There isn't really anything I can do". Overall we just wanted to be treated with some decency. In our minds, the only reason to go to a dealer is to avoid this kind of behavior. Needless to say, we were extremely disappointed. If you are reading this, you should definitely avoid this dealership.

BUYERS BEWARE - TL:DR: First off, salespeople were great, car we purchased is good. You might think this means you should buy here. I would recommend you do not. The short reason: their finance team was incapable of processing a cash transaction, treated us very poorly, acted very unprofessionally and the managers took no action. We never asked for money nor "free-bees", just some human decency. Given this experience there is NO REASON to purchase from this dealership, you can easily get better prices elsewhere and you will get treated better by a random craigslist seller than this team. Reading other reviews you can tell that this team is skating by on good reviews from past teams. THIS IS A NEW TEAM, LOOK AT RECENT REVIEWS. More depth: We made the decision to purchase a car in cash from this dealership. It was delivered to our door ~4pm. We filled out paperwork, they said "congrats" and started walking away. We let them know we had not paid yet (maybe we should have just let them walk). Turns out the finance guy (Joshua) just didn't do any of the payment work. Again, we were paying in cash, nothing fancy. 3 hours later, standing in the front yard on the phone the whole time, Joshua assured us that the only way forward was to pay in part that evening and the rest the next morning. He let us know the bank was having problems, there were cash limits, etc. we felt very chastised and embarrassed. They took the car we had just filled out all the paperwork for and drove it back to the dealership. Taking a majority of the cash from our accounts as well. No apologies, no empathy, really ruined what should have been an exciting day. The next morning Joshua told us that actually our bank was having problems, and they couldn't finish the transaction. Despite having taken out a huge sum from our accounts a few hours before. Joshua made sure to patronize us "are you sure you have the money in your account?" over and over again. We were also assured - for hours - that there was nothing they could do. We apologize and bashfully try to reach out to the bank - it really seems like "our fault". 3 hours later - after 6 calls to the bank - it turns out the bank was not the problem, Joshua just didn't know how to process the transaction. "The dealership was going to need to retry in the evening". We were pretty frustrated, but kept our cool. It was a day wasted, but people make mistakes and we should have been in the clear. So... not our fault. At this point we loop in the manager (Tom). We dont want any deals, we just want our car, and honestly want to stop working with Joshua. Both of us are missing work at this point, just trying to get the purchase across the finish line. We feel trapped because they had all the paperwork and the car. Tom tells us he will intervene. That night, right before closing, Joshua (ugh) gives us a call back. We complete the transaction (woo!). We ask for an ETA on the car, "I'll get someone to bring it over right now". We wait the expected ~20min, only to get a call back from Joshua (ugh) asking how important it is that we get the car today. We let him know we would like this to be over with, so yes, tonight please. He says he will bring it over personally. Two hours later, after 9pm, he calls to make sure we still want it today, we say yes. "Okay I'll head over now". We ask for an ETA, he responds "However long it takes for me to get there". 90 mins later Joshua shows up with a coworker, the co-worker does not have a mask on, Joshua is wearing his mask incorrectly around his chin. At this point it is 10:30pm, Joshua stands right over us as we re-do some paperwork. We ask for the spare keys/manual etc. Joshua replies "Thats not my job, I do paperwork, what do you want from me?". His mask-less coworker then pulls the aforementioned spare keys and manual from the passenger seat and says "oh, you mean these?". We reached out again to the manager, Tom, again just to let him know. "Well you have the car

They were GREAT!!!! The customer service was top notch. Very knowledgeable and helpful while working with me to get my car delivered to me. I recommend them to everyone looking to get great service and great deals. Thank You for the wonderful experience!!!!!!!

This is my favorite place to buy car. Always come back to see Kevin Nghiem. This is my 5th cars with him already but unfortunately I have to change my review due to the bad “finance” experience with the finance guy. Make the story short, you guys need a better finance manager! Salesman are great and helpful but not finance guy (not nice and not professional). How can you let me drive the car off the lot with all the papers sign and the next day call me back to sign a couple documents with a different interest rate??

I had an 8 am appointment to have my vehicle diagnosed for a check engine indicator. At drop off I was told they would look at it by 10:00. My expectation was that it would be looked at at 8:00 am, the appointment time. At 10:00, I had yet to be contacted. I went to the desk and I was told they were looking at it now. I should not have had to go to the desk. When finally diagnosed, it was determined I had to leave the vehicle there for repairs as the work I had repaired there the previous month was not done correctly and needed to be redone. I was told the vehicle would be done either late that evening or first thing in the morning. At 11:00 the next morning I still had not heard from them. When I called I was told it would be done at 1:00. I asked them to call me at the number I was calling them from so they called the correct number. At 3:00 pm I called back and they said it was ready. They stated they called my husband and left a message for him. They called a number that was no longer in service so not sure how they could have left a message. And, I told them to call me at the number I was calling from. All prior service here was good, prior to the last 2 visits. Most of the service advisors seemed to be new and I did not see the regulars that have been there for years. I hope this does not mean the service here will no longer be reliable.

I bought a 2020 Honda Civic Hatchback Ex. They make it happen! Thankyou guys!

They told me that 2020 Honda’s can’t be on a better APR than 5.5%! Even with an excellent credit score! This is in heard of, they will try to get you into a brand new car and try to make it look like the better deal, also 5 different people called me from the dealership, they had an East Indian guy call me lastly which was a bit absurd me myself am an East Indian and it felt uncomfortable for them to do that after I already said no. VERY UNPROFESSIONAL

I had a very pleasant and seamless experience when purchasing my Honda Pilot. Everyone was more than helpful and very nice to work with.

Great service every time. Was able to get my light strips replaced for free

Rude and unhelpful service staff. Organizing paperwork on multiple desks and printers prior to serving customer. Staff wearing masks around chin.

Nhat is the man. Definitely would go to him again

Always excellent work. Any oversite or issues are always taken care of. Will always use this service center.

They fooled me on my trade in

I went there n without an appointment and Aaron took me puedes n for my car maintenance but not to not that. I explained to him that I was heading out of town and he made it happen. Thanks Aaron you are fantastic guy.

my service was excellent, Bill Ackerman was very attentive and knowledgeable and gave recommendations, the place was clean and I highly recommend it.

The process so smooth and very fast as same day payment, I recommended Autonation Honda Renton to everyone👍

We’ve had a great experience working with the service department.

Bill Ackerman is the best service advisor I’ve ever had the pleasure of working with. He is very friendly! He makes sure to explain everything and is up front with the price. There are no surprises when it’s time to pay the bill.

It's good because the store is large. And the staff are very friendly.

Pretty slow service times for vehicles, but gets the job done.

Service was done quick, but the service manager failed to ask my name or remember me and called for the name and number of file. Bill, left me in the waiting room for an extra 1.5 hours for what supposed to be a 1.5 hour oil change. So much for making the appointment beforehand and arriving early.

Go see PYE! He's a nice guy and got me into exactly what I was looking for.

PYE was the salesman I was working with. He was very easy to work with and go me into exactly what I was looking for. Better even. I drove from Arlington to Renton. I would recommend honda autonation and PYE!

Hands down one of the best experiences I have had with a car dealership. I will always use and recommend this place for car purchases.

Great customer services. Nice waiting area. My car being serviced by this dealer since 2005.

Went in for a recall software update and needed help with Honda link. 2 hours later I left with an update but no help with HondaLink. Honda corporate needed the dealership to fax something to prove I owned the vehicle and the service rep didn't know how to fax and refused to. To make matters worse, they didn't know where they parked my car, and made me walk to the back of the lot to get it. The car hadn't been cleaned and was dirtier than when I arrived. Awful service.

Best experience ever. Not pushy. Salesman listened to my needs. He did not try and talk me into a more expensive model. I highly recommend AutoNation Honda in Renton.

My cousin takes her car here. Sometimes they provide a shuttle. They will provide a loaner or rental when necessary. Like everywhere things can get backed up. If it seems it's taking too long...CALL THEM!

They have bad customer service. They were only nice and helpful when they were selling you the car but after the purchase of our new car they recalled it right away and we didn’t even get to enjoy it yet. And they made us wait for the whole day to work on it even though they told us that they’re gonna work on it right away. And nobody even bother to call us to let us know what is going on. The excitement of having a new car is gone😡.

It was my first time buying a brand new car and I couldn’t have done it without the help of Linda and Josh. They provided me and my fiancé with great customer service and I had an amazing experience with them buying the car thank you to the both of you for your help!

Pablo was great and answered all my questions. Came in for a test drive and left with a purchased vehicle.

Just moved to Seattle this year, and first time getting my car serviced at the Renton location. Aaron and the whole team were so awesome! Going in for service definitely didn't seem like a chore.

Always amazing service with or without an appointment.

My 1st oil change was fast, easy and I also received a courtesy car wash.

Decent price for cars, but very poor communication and customer service. Went in to buy a car and found the car we liked. Once we decided to buy the car, our salesman left us in a room for a couple hours without communicating how long we would be there, while he went on to sell more cars. We felt neglected by salesman after we told him we’d buy the car. Overall, 1 Star experience with sales team. We had a great experience with finance team, however, though we didn’t end up financing.

Worst customer service I have dealt with in a long time. Bought a truck from them that had a recall it needed done, wrote the recall as being complete before it was ever completed making it impossible to have done at a dealership. Then proceeded to tell me it would be 1 day and so far its 3 days and counting. They gave me a loaner honda what was totaled on the passenger side and ran off natural gas to drive in the meantime which was insulting given the cost of the car I just purchased from them. EDIT ***** The general manager called me back and was very helpful, my car was repaired under warranty and they put my in a SUV for the duration of my cars repairs.

I gave it one star but I would give zero if I could. Horrible customer service. They scheduled appointment to take care of recall on my Pilot. When I came to the office for the service, they didn't have the appointment scheduled and no service needed regarding any recalls. Another time when I came to top my motor oil, they send me back telling to come other time because there are no technicians. It is absolutely unacceptable. I have been servicing my Honda for years in the Renton Honda dealership and now I am looking for a new place. I cannot have an appointment, leave everything and go there to be told that I don't have it scheduled and there is nothing needs to be done regarding the recall. Is it like a joke??? Or they trying to do something? I think the customer service guy (who told me about the recall and told me that I need to take care of it) did it because I was telling him that I was unhappy with that oil topping incident. So he told me (in a person) that I have a recall and I need to take care of it. He "scheduled" the appointment but turned out there was no appointment. He didn't scheduled it. He took a revenge of me complaining about what happened when I asked to top my motor oil.

The Service Departments are so bad, please stay away from them. I sent the car in because of the SRS Light and I agreed to have the car diagnostic. After diagnostic ,the Service Advisor has pointed out that the SRS Unit was needed to replace it. It was understandable to replace SRS Unit, but at that time, I believe my car would need to replace more sensor than just the SRS Unit. Then, I asked him again, is there any further replacement needed beside SRS Unit? He responded something like it could be the seat belt buckle and that is all. I confronted him again Are you confident about this because I do not want to receive any calls later saying that my car would needed more parts repaired to turn off SRS Light. He said THAT IS LIKELY NOT GOING TO HAPPEN. Few days later, I received a call from him and turned out, my car needed more parts replacement. I was furious and unsatisfied with the HONDA SERVICE ADVISOR attitude. He told me that me car was involved into accident and that caused the car hard to be diagnostic. He should have said that in the first place. He told me he did tell me that but he was lying .Now, I have to pay 1,200$ for nothing but they agreed to take off 900$. So, I lost a thousandth dollar just for diagnostic. DO NOT COME HERE TO REPAIR YOUR VEHICLE. DON'T TRUST THOSE GUY, THEY DO NOT KNOW WHAT THEY TALKING ABOUT.

Went in for a maintenance minder. Online scheduling was seamless, service was quick and went above and beyond to help get some sap off my windshield! I utilized their free appraisal service while waiting, but you could easily relax in one of their 2 lounge areas.

I had a great experience at AutoNation Honda Renton. They have a wide range of inventory and helpful staff. They worked within my budget and made the process easy. I didn’t feel rushed or pressured at all. I will definitely purchase another car here and would Highly recommend Them.

I went in looking for a car and right away the salesman asked me how I was paying and even ran my credit score without my permission.

I own 2 new acuras ..Rdx and Ilx . i wanted to buy a used honda  pilot to use it this summer for camping and other little trips so i dont have to put all the camping stuff in my new acura RDX because it is small SUV. I got the pilot and i was teally exited with this SUV. First week i have to take it to service,  2nd week again another littke detail that service forgot to check,  and yesterday the car stop working and we have to call the insurance to tow the car to autonation. So disappointed,  i am going camping tomorrow with my kids and the car stop working!!. Now the manager is offering half of the money that i paid and i only used the car 5 times in 2 months.  I wanted t to buy the car at honda autonation to be sure that they are not going to sell me a bad car and ruined their reputation. I was wrong!!!!!

Took my wife to buy a preowned C300, came in with a pre approval & knew the car we wanted. Test drove & bought it just like that very easy car deal for the dealership. Finance was brand new & had no idea what they were doing (understand they learning curve) but it’s really frustrating when the finance manager doesn’t know what bank your going through or anything about your car deal or even how to cross check a check. -__- Check engine light came on during drive home, took it to service the next day & they said they fixed it. Check engine light came on again during drive home, I was told to bring it back to service & I would have to leave it overnight. We live in Olympia & both work full time so obviously this is a headache but wait there’s more, We bring it back to service & are told that they can’t service it there because it’s a Mercedes & we would need to take it Mercedes in Bellevue & our told we would receive a loaner car. Frustratingly we drive it down to Mercedes after being jumped through hoops & guess what they tell us to leave it but we can’t have a loaner. The car has been at Mercedes for 3 days now with no update, salesman hasn’t reached out to us & now we are carless after putting $4000 down, We had to go get a rental & have payed about $150 so far while our car is held in limbo with no update or anything. I’ve worked in the auto industry for 6 years & im extremely disappointed with this entire experience. I would never purchase from automation again. What a bad experience. .

I was very dissatisfied today when I took my car for service. First I had scheduled an appointment for 9:15am, got there at 9:20 and service was completed, oil change only, by 12:20. I noticed my car was supposedly ready, but the keys were not available. I thought that scheduling in advance would expedite the service. I was wrong. My question is does it make any difference to wait for the car or come back for the car? I need to know this to plan accordingly. Second I was given a receipt with the description of services charged, but there was no sticker to remind me about the next service. Should I stop by and get it? Please let me know. I hope your timing improves it does not do any good to business if I have to spend 3 hours for an oil change.

Car buying experience was great salesman and sales manager kept your word of the selling price . I visited six dealership and they beat everybody’s price

Josh (Finance Director) at AutoNation Honda Renton had help me got finance with their bank, I am speechless with the amount of time and effort Josh put into this single car deal!! I can't thank him enough for making things happen, at Honda Renton they show you that no matter what they'll get you approve. I appreciate this dealership for there hard work, all because of Josh!!!!😇💯

Helpful staff resolved my issue quickly

Great experience! Good and quick service!

They have done an excellent job in offering the price of the car, and the deal was reached in 30 minutes not 4 hrs as others usual places. They saved us much time and money when going straight to the best offering.

Bill Ackerman?s customer service was great from start to finish. Once I pulled into the service area, he was friendly, answered all my questions, and saw to it that my car was serviced in an efficient and timely manner. Much appreciated!

Fair price, fast contact, professional, no haggling, easy.

Made the schedule for an oil change for my 2015 Honda Civic and it was simple and easy, Manny, the service manager i talked to made it easy to find an open spot for the week i was free and when i took my car to the dealership, he explained the process of how they did the oil change and how long it would take. 10/10 would suggest this to family and friends, and come back to their service department.

Made the schedule for an oil change for my 2015 Honda Civic and it was simple and easy, Manny, the service manager i talked to made it easy to find an open spot for the week i was free and when i took my car to the dealership, he explained the process of how they did the oil change and how long it would take. 10/10 would suggest this to family and friends, and come back to their service department.

Service Department: It was my first time taking my car in to get looked at. They were very perfessional and knowledgeable. They got my car in right away and gave full details of what needs to be done. Service was great!!

Generally OK experience. Went in to buy a car and pay for it outright. The salesman was extremely friendly and helpful, but stated that they would only be doing a soft inquiry on my credit report because I wasn't financing. Low and behold, it turns out the credit check was a hard inquiry (Really not the end of the world, it'll go a way in a bit, but it's just the principle of being told one thing and getting another). Make sure to watch this, and maybe get what you're being told in writing. My mistake that my trust meter let me down here, and I own it. The negative part of this review really revolves around the financing team. When going in to close out the paperwork, they always want to push the extended warranties. Nothing new here as it's part of the game, and they need to make their money, but it's amazing how the tone changes when they are told no. Further to that, once the first finance rep was told no, another staff member came in and tried to sell it again. It's almost like pressure from a timeshare agent if you've ever been to one of those presentations. When he was told no, things got really short. After the final signature, they both walked off and said your salesman will be back with you. I had to circle the property to find the salesman, who again was extremely helpful, but I was definitely left hanging out to dry by the financing crew. The salesman was great, but the financing team left enough of a bad taste that I myself would not purchase from here again.

Very professional and got things done quickly. I appreciated the agent being honest about services that were critical vs things that could wait until next time.

I was actually late on my appointment but Manny Culala still took my car to be serviced. He was very polite and professional. I?m absolutely coming back for more services! Thank you.

Once again I had a great experience with my service. Scheduling the appointment was easy and convenient and they took care of my service needs expeditiously. The service department staff is always professional and very friendly. 5 stars!

We looked at many different car dealerships for a new car for our daughter. VW, Toyota and then went to Renton Honda. They were amazing, Srey and Dustin was awesome! If you want great service and a great deal go see them. You will not be disappointed.

I had a problem with my 2015 Honda Civic and i had a hunch about it. I called Honda and was referred to the service department to Manny who went out of his way to assist me. He personally made sure that my car was within warranty and fixed in a timely manner. 10/10 will come back and suggest this place to friends.

Jeffrey Manginsay is so professional, he made my Honda Pilot purchase stress free, he didn’t pressure me committing into something that I cannot afford. I fully recommend AutoNation Renton to everyone.

The entire process was very professional and smooth.

Jeffrey Manginsay is the guy you go for, he made it happen. I would have never thought I could or would afford Honda Pilot Touring 2020 and also thanks to the finance manager who made the whole process so easy to understand and affordable.

I have always taken my car to Honda service department and since I was new to the area, I tried out Renton Honda. The service team has always been very helpful and I had no problems. After I got another annoying sales call from their sales department in regards to selling my car, I thought it was time to try another dealership. I gave them one more chance and when I met Aaron in the service dept. He helped me make a plan for my service and I expressed my frustration with the call. He apologized and told me he would let his manager know. I appreciate that he took my concern seriously and still provided the best service I could ask for. They have a new system were they can update you about your car and it was very easy to use. He gave me prices for service I needed and updated me on the status of my car. Aaron saved me from going else where! He is a true asset to your team! Aaron thank you for listening to me and taking action I truly appreciate it.

Fair price paid for my car whole thing took lees than 1 hour would recommend you consider this service

Just came in for an oil change and to get some new wiper blades.

Raj was so helpful in purchasing our new crv. Knowledgeable, kind, and effecient.

Great service. Paul was an excellent salesman to work with.

I had great time working with Pablo. Bought Honda CRV few days ago. Got the best deal and Very low APR. Thank you Pablo

OMG, Daniel the service advisor met me with a smile, that's number 1 to me. Secondly I brought my 2005 honda in for an inside cleaning detail. Honda of Renton out did themselves. When I returned to pick up my honda, I was very happy with the work they did. My honda looked brand new on the inside. Way to go Honda of Renton. Hey Honda, can I bring my other car in that's not a honda?

I recently bought a 2015 BMW here. Jeffrey was more than helpful and super sweet. He definitely excels in customer service. He was so patient with the process and kept me informed of everything. When I thought it may not work out, he found a way. The finance manager was not pushy or rude in fact for the first time that part of the process was pleasant.I am glad I shopped around and waited. Definitely worth the wait. Thank you guys so much!

Jeff Burley at AutoNation was a delight to work with! He let me take the buying process at my own pace. It was a very relaxed and enjoyable buying experience and I ended up with a fabulous car.

Went to buy an suv. Liked the 2020 hrv. Msrp was $28k. We were looking for $26k budget. The manager was stubborn with 27000. Went to auburn honda and got exact car for $24k. Even their msrp was $28k. Renton Sales rep’s statement- you know honda is a high budget car and honda is the top. Me- well, we were looking for one suv whatever company that is, fits in to our budget with enough features.

Aaron from the service department was very helpful and polite. He was able to help me out and make it all very easy fpr me.

I’ve been going to AutoNation Honda Renton for years for regular service and repairs. The service is always excellent. The advisors are always courteous and take the time to explain the work. The waiting lounge is clean, quiet and spacious, or there is a free shuttle if you wish to go home. Highly recommend!

AutoNation Honda Renton very good choice for car shopping, the showroom was huge and extremely clean for indoors showroom for all weather, I love to deal with the dealership the management very friendly and smooth process, my family and friends bought car over years and we will repeat come to AutoNation, the dealer have a lot different choice on new and used car, excellent choice for car shopping I recommend the dealership for our community. 👍

They made auto buying seem less and very happy process.

More pressure than I wanted. Wouldn't call other Honda dealers to see if they had the car I wanted.

very quick, nice, and efficient service

Paul was very helpful! He was not pushy and helped us get the best deal, very kind and great service!

Fast service, glad they were open. 25% off and they even washed my car!

Called in to see if I can drop off my car for a warranty battery replacement. Aaron was very helpful and talked through that more than likely it will be warranty. I also reached out to see there was a detail work that could be done and it turned out great as well. Friendly, clean waiting area and fast turn around time.

I went in for an oil change and the staff was very friendly.

Mindy is a knowledgeable sales woman. Facility clean in covid-19. Great people great place.

Awsome experience.. Thank you Auto Nation Honda.

had my honda pilot serviced for a recall. service advisor and the manager did a excellent and satisfying services. thank you very much

One of the best car buying experiences I've ever had! No pressure to put down more than I wanted, no pressure to pay more than I said I wanted too and no pressure to buy! I bought a certified used car and it came with a 3 month warranty which gave me piece of mind. Salesman Pye was very professional and a pleasure to work with and I will most certainly be back there to buy my next car!

Bill Ackerman is my favorite service advisor since 1991.I don't like my vehicles fall on other service advicors' hand.

The service was very fast and professional.. the person that helps me he’s really cute.. I’d ask him out but rather keep it professional lol

The gentleman who assisted me was friendly and courteous and explained to me each of the service items that were done. The job took longer than I was told but overall my visit was good

I worked with Omar and james in finance and they both were awesome. Nice and informative. Both helped get the car I absolutely loved

Went in with low expectations... I don't like car dealerships in general...I was pleasantly surprised. I wasn't rushed... They had the right car for the industry price.. I knew my credit score... But was surprised that I got a better interest rate then the Norm. The sales rep... Sray was Amazing.*****UPDATED REVIEW******* I wanted to update this Review... Had the car for about 10 days.. No more than 3 drives It was garaged 100% while it snowed for a week. Got in the car to find an issue with the Electronic Ignition. Called Autonation... After they had the car for 8 days they claimed it was a Failed Cell in the AGM battery... Picked it up. Issue Unresolved. Was told by Autonation of Renton to take it to Audi of Bellevue who Charged me ($210) to "look at it" even though I hadn't even owned it for 30 days. They quoted me $2400 to fix the Ignition issue. $2400 on a 28 day old Audi.... After several weeks of trying to get them to work with me on the price or use my "$4000" Extended coverage I was forced to purchase. They wouldn't even work with me on the price. I will "NOT" be endorsing AUTONATION with anybody I know.

Good buying experience, offered fair price out of the gate. Happy with virus mitigation efforts. Recommend!

Was told by the representative that they need to have my car sanitized before they can work on it .They told me it would cost me $29,95 . I asked if I don't want to have it sanitized since it should not be paying for it and the guy(Bill A.) told them they won't work on it. I thought it at first but since I am already there and hate to travel to another place for repair would be inconvenient I just reluctantly agreed. They should not charge me for this kind of service. I felt like they are nickel and dime me!

Both Igor and Josue went above and beyond to make the process of buying my Civic go smoothly, I’d highly recommend this dealer!

I have only ever driven a Honda. I had been taking my old Honda to the auto nation in Renton for 13 years, and they were the only place I would go when it came time to buy a new one.

Sale person Phong is very wonderful and patient w us for being indecisive on which car to get.. too many selections. No pressure at all from Phong.

My only issue was that I had a 11:30 a.m. appointment and my car wasn't seen until almost 1 but they rushed it through and within 15 minutes it was complete. I appreciated the rush as I had an appointment I needed to get to but not getting your car looked at almost 90 minutes after the appointment is set just for an oil change is a bit much.

Two days after the service completed I receive an email coupon for 25% off parts and labor that the dealership won't honor. Tires were rotated and a few days later the tire low inflation light came on. Took car to a tire shop and all four tires were low on pressure. Also, asked for a maintenance schedule since there is not one in the owner's manual. Never received it even though the service person said he would try to get me one.

Excellent dealership to shop! It’s our second car bought here and one other from former owners. We love the huge indoor showroom and the sales staff and mgrs are all very helpful and knowledgeable. Teresa my wife really loves her Honda 2020 CRV Touring and loves all the safety and the ride is excellent. There is a reason why this Honda is their best selling model and you owe it to your self and your pocket book to shop here for your next Honda!!

AutoNation Honda had all four tires in stock I needed to be replaced. They put them on hold before I dropped my car off and everything was all ready for me to just leave overnight and pick up the next day. They also did a full inspection and gave me recommendations of what needs to be repaired for my next service. My service advisor was very friendly and informative and helped make it a smooth and fast transaction with all three kids in tow :)

The sales staff was truly professional and courteous.

These guys are great! Made everything very easy to understand! They went above and beyond to answer any questions I had! Super glad I went with them and I love my new car!

Darrin Giefer sent a email wanting to know if I would purchase a car. I told him it shows sold. Please check on this. He said no it's not sold. Do you want to purchase I said yes and gave him my information (application) to get credit. Right after he pulls it. Darrin said sorry car sold but we have this other car. They think once you pull credit you have to purchase with them. They don't care who they screw. They just want a sale. On a vehicle you want or a different one. Don't give credit application (information) until you have a contract with a vehicle. They will screw your credit for their benefit. DON'T PURCHASE FROM THIS COMPANY. Thefts

Aaron did a wonderful job taking care of my battery. I appreciated his concern with my Serpentine belt and letting me know it will need to be replaced soon. He also made sure to get a tool out from under the engine that I dropped earlier that day.

good people & good service

I love my new car and enjoyed every moment I was at the dealership to purchase my car.They were prompt in answering my questions and made every possible way for me to get a car that suits me.big up to the team!

I am happy with my service this time. Omal did a great job and I think I will be coming back. Thanks

We found a Chevy Trailblazer on Cars.com so I checked it’s availability and was immediately contacted by Jeffrey Burley who sent me multiple calendar invites to meet him and look at the car (I had to cancel the first appointment due to a scheduling conflict) so my wife and I selected Wednesday and he had the car waiting for us at the front entrance and came out to greet us immediately. After briefly talking about the condition of the vehicle, which was extremely good and maintained well for a 2005, he let us drive it around the areas next to the lot and once we returned we told Jeffrey my wife and I needed to eat something cuz we didn’t eat breakfast yet and discuss the vehicle and our plans. He was extremely understanding and said he’d be eating for us when we returned. While we ate we texted him a few times in regards to the total price, taxes and licensing getting more information from him to help us make a bette educated decision. One thing that stood out to me is Jeffreys approach which is NOT one of pressuring the potential buyer or one filled with sales rhetoric and jargon. He’s extremely down to earth, understanding of the times being difficult and making every dollar count. My wife told me she felt really good about the car and about the entire experience Jeffrey took us through, after numerous experiences and test drives elsewhere, which sealed the deal for me because I live by the motto “a happy wife is a happy life.” We want to thank Jeffrey and AutoNation Honda Renton for a painless and very comfortable experience that took no more than an hour to drive home a new SUV with less than 100K miles. They have definitely earned our business and we look forward to seeing them at our first servicing for an oil change and whatever else they recommend. HIGHLY RECOMMENDED Ali Crosbie CEO/Strength & Conditioning Coach CrozFtt Training Systems Federal Way WA

The sales person was pleasant and was sincere. Her name was Siri Him.When we looked at the truck it needed to be clean. As a customed, it was alittle embarrassing for her. The concern I had was the trade in value. That was a good thing . The trade in value was good . With that concern over, we completed the deal. Everyone at Renton Auto Nation was very helpful. Sirir had the service dept completely clean, was and somewhat detail the Ridgeline. I would highly recomennd the "team" at Renton Auto Nation.

We have been a Honda car owner for so long. We are a customer satisfied from buying to repair/maintenance, employees are very courteous and accommodating. We highly recommend AutoNation Honda of Renton.

Thank you for your help and fast service! We got car last year and Igor did a great job helping us pick the right car for us! Even now when we have to get our car serviced he goes above and beyond helping us with all the details and all the process! They all do a wonderful job and make us feel like at home! Thank you!

Brought my car in for service during the COVID-19 crisis. Despite the stress, the service manager was wonderful, my car was serviced quickly, and it was a great experience.

If you can, go to a different location! Honda of Seattle for example....... The Renton location is a bunch of crooked sales people. We were lied to by both the sales guy and the finance guy!!! We know a lot of people in the Asian community and rest assure with social media around, they will be aware of the way we were lied to. We trusted these people but we were wrong to do so. Lesson learned. We bought another car in the same week from Honda of Seattle and it was the best experience ever!! We will never go back here.

Great customer service and car care that is consistent and dependable!

Terrible Management to a Vet.

Aaron Ross was very attentive to my service needs and was extremely professional. I look forward to working with him again the next time I bring my car in for service.

It kind of depends on when you bring your car in, I usually am bringing in my car for an oil change. Daniel is friendly and will usually recommend what is due on the car and if there are additional portions he will follow up within a short amount of time. My car is fairly new and so far everything has been going great. I expect to come here next time for my oil change!

This is by far the best Honda Service Center in Seattle, They saved my life on multiple accounts and they work magic on whatever you need done. When I replaced my radiator and i could not get all the air out of it I went to these guys and they had the fastest turnaround for a coolant flush in the same day even when they were busy with no appointment. But making an appointment would be best but in emergencies they have you’re back. Also just replaced both rear wheel bearings with aftermarket ones I sourced on the internet and they didn’t have any problems putting them on for me I wish I could give 10 stars. *UPDATE* I put on some new suspension Coilovers and I needed an alignment so I drove around to every wheel and tire place but nobody could align my car because it was just a little too low but I came to Autonation Honda because I remembered they did my last alignment after installing my wheel bearings mentioned above, so I came in on a busy Saturday and they were still able to pencil me in which was good and I’d like to give a special thanks to Justin who is the service supervisor I believe for making my alignment a priority because he has seen me and my car there for a long time which is greatly appreciated and makes you feel like you’re more then a customer.

Provides exceptional services 👍

Fast service, great customer services The advisor Aaron Ross was really friendly and helpful, he helped me with fast paper works, and took care my car right away. Thank you Ross.

I had a great experience. They quickly got me in and out with exactly what i wanted.

They don't even answer the phone here. I have called 13 times (literally 13) between 9:30am and 1:00pm today and have not been able to speak with a human being in the service department even once. Just an endless loop of, "press two to speak with a service adviser", endless ringing, "your call is very important to us" then repeat and repeat and repeat and repeat. Why? Because my call is so important that you can't be bothered to adequately staff your business with service advisers, or at least a receptionist to ANSWER THE PHONE. Bye. Next...

Salesman Igor was super chill not pushy and took the time to show us every car until we found the one we wanted. and the sales manager Darren was very accommodating and friendly making sure my wife and I were 100% satisfied. Will buy from them again

I highly recommend this Honda great customer service!! Pablo Orejuela did a Amazing job, very polite and knows his job as a Sales consultant we got a great deal. Thank you!

Prices to high on car service.

Completely satisfied with the overall buying experience.

David Slingwine is so great! He is the internet manager and made our experience smooth and easy. Not only did he reply to my many many emails very quickly, he gave me multiple cost sheets to show how various ways of purchasing would look. David never seemed pushy, didn’t discredit makes of other types of cars we were considering and that was what made us want to drive an hour to purchase from him. He even came in 2 hours early to meet with us. Such a good guy. I hope Honda of Renton appreciates him, we sure did. Thank you David!

Excellent attention, Pablo told me my purchase alternatives, he showed me everything related to the vehicle, patient and very friendly, thanks for your help and I am still buying Honda.

Had the part I needed friendly staff. Very nice facility.

I bought a Honda Accord at this Dealer a little while ago and been taking it to service every time there, but it looks like they don't fill up your vehicle fluids as they state on their paperwork, last time I took it there they didn't fill up the washer fluid I'm concerned they didn't change my oil either. And in top of that I called to ask about it, they said they couldn't get a hold of the service guy and that he was going to call me back which never happened I'm very disappointed with what happended.

Somehow the customer service here falls lower each time I visit. 1. I had a 10 am appointment on a Sat. Customer service rep at the front said it'll take 2.5 hours to complete an oil change. After I asked why so long and reminded I had an appointment - he said they are busy and next time I should schedule an 8 am appointment. Let me tell you something - if I wanted an 8 am i would have scheduled it! It is your responsibility to have enough technicians! I mean, why TF bother making an appointment?! Oh wait - the more people they see the more $$$$ they make. More on that later.... 2. Even before he bothered looking at my previous appointments, he noticed I was at 30K miles and immediately jumped on telling me I need to do this and that and this. Hun - check your records!!!! 3. After the checked, he took my keys and about an hour into the job, comes back saying my transmission fluid needs changing. I initially said yes go ahead and change it and then I remembered they did that at 30K which was not too long ago. Immediately I went up and reminded him - he then make the excuse that it was the technician's fault.... 4. After car was done - he RUSHED me and refused to explain the charges....I CAME FOR AN OIL CHANGE and had an SDC Ethanol Corrosion Inhibitor charge which I never asked to be changed and can be changed every 2 oil changes or even more... 5. After I drove off, I realized I wasn't given a Multi-Point Inspection sheet. 6. Ended up calling this place THREE times until I was able to get a hold of a manager around 5pm. Manager apologized and said he will provide more training to his staff. He also emailed me a copy of the inspection sheet. 7. It's so sad this place has turned into such as commission-focused sh*t show. Customer service rep was even hesitant to use my 15% coupon which HONDA SENT ME!

Do not buy a car from this location, terrible customer service from service department, will not cover a known paint problem, and no loaner cars available, search other Honda locations.

Convenient modern place, complimentary coffee. Big waiting place

We purchased our 2nd used care from Auto Nation and a service contract for oil changes back in late October early November. Made an appointment to drop off car for oil change. Took a while for checkin because they had the wrong car listed on the appointment. After r5 minutes....we left to go home about 35 miles away. Got a call that afternoon starting that car needed additional work totalling about 1300.00. We decided to go elsewhere for the work and just have them do the oil change. We were to pick up the car the next day. We called several times and left messages the morning of pickup to confirm the car was ready. No one returned our calls so we decided to drive all the way down to Renton and see what was up. Got there about 1. We checked in. It took 45 min to1 hour wait to finally get someone to respond on why it was taking so long. That's woth 2 or 3 other guys who kept telling us our rep will be back any minute. All we wanted to do was pick up our car and get home!!! We finally corralled an older gentleman to help us check.out as it was getting late and rush hour traffic going north is horrendous. We left about 245. Got on the freeway several miles and the oil light was on. I had a bad feeling about my experience. Got to the the mechanic who was doing the work on my car and asked him to check my oil and see if there was a problem. The mechanics does not do oil changes but would check it for me. He did say that sometimes the oil light needs to be reset and may not have been. I got home at 420. Got a call from the mechanic at 5 and they did check the oil and it was filthy dirty and the filter was bad. The conclusion: Auto Nation DID NOT PERFORM THE OIL CHANGE!!!! When I called this morning, I reiterated my story and asked for a refund to the contract as I could not trust them to do the job we paid for and we were not going to drive all that way in the future to "possibly" have it done. I also should not have to have it verified that someone changed my oil or not!!! Of course the answer is that they wanted to speak to the mechanic. I am so frustrated!!! Never have I had such problems with a dealership. Also...the care was supposed to be a certified used car. Purchased from them in good faith My faith in them is very challenged now. I will go to the Bellevue dealership now on.

I bought my 2015 Toyota here. There was no pressure from sales staff, and I felt like they negotiated the deal fairly. I have since been back for a few oil changes, and I got great prices and solid advice on how to take care of my car. My best used car buying experience by far.

I would give this a ZERO if I could! Very unfortunate experience with their service department! 2012 Honda Pilot with Timing Belt Replacement ($934) , work was performed without an issue until 43K miles later when there was a problem. A different shop identified that my new found problem was that the Tensioner needed to be replaced and that I should do everything since they are in there, seemed strange since I had the Timing Belt replaced 43K miles ago. I go back and review the parts list and the Belt, Oil Seals, Water Pump and Compressor belt were listed but not the Tensioner. Called their department and they stated that it is typically optional and the it depends on the service advisor and tech doing the work, that this was unfortunate and nothing they could control but would be happy to do the work again....of course ($1450). Horrible as Honda of Bellevue, Honda of Kirkland, LBR Auto in Bellevue and AA Auto in Redmond ALL stated that they ALWAYS replace the tensioner with the job! What a disappointment and misleading service department this is, unethical. I will never use Honda of Renton again and never recommend them to others. CONSUMER BEWARE!!

Best dealership experience I've had!

I feel taken advantage of, I came in for an oil change and that service advisor said I needed my 30,000 mile service at $645.00. I wasn?t prepared for that so opt for the alignment, oil change, tire rotation $173.00 I was quoted. After 2 hours, I didn?t get my tires rotated because they didn?t need to be. Checked the specs on the alignment and they barely touched it please check the specs. All I should have gotten was an oil change.

Their advisors were knowledgeable and pleasant to work with.

Arrived a little early which didn’t turn out to be a problem. Tim was very helpful and nice. Explained everything in detail and the waiting area was large, comfortable and very clean. Prompt service for such a busy place. Had to take in my 2017 Honda CRV for the recall on the gear shift button. The service was very prompt and welcoming. The service was great and done in a timely manner while I waited. I was particularly happy that my driver side floor board was vacuumed with the car wash! I have never had a less than a stress free experience at Auto Nation of Honda. I still give them five Stars! 2/13/2020

Great service! I brought my 2017 Honda CRV for a recall on the gear shift. I received prompt friendly service. I waited for less than an hour in comfortable waiting area. Very clean and friendly atmosphere. I particularly happy that my car was washed and vacuumed. My experience was stress free and was very satisfying.

Huge selection of different types of vehicles. Big showroom with a lot of salesmen that are happy to help. They also get a lot of Audi's surprisingly and always have reasonable prices.

On 2/20/2020 I returned to AutoNation Honda for a past diagnosed repair needed (two motor mounts, side mount by timing chain, and front mount) and regular MPI, oil lubes filter, and an alignment. I found my regular service rep and the mechanic that worked on the car had left. The new Mechanic said he did not feel the motor mounts were necessary. And what was necessary is to fix the current oil leaks, I asked why there was no oil leaks on the ground, the service rep said it needed a Timing Cover reseal 1385.00 and an oil pan gasket 966.00 as it was at seep stage currently. My thinking is this, could the side motor mount, by the timing chain, jarred the timing cover causing the leak? But supposedly it no longer needs the motor mounts fixed, why was it said so in the past after a through diagnois was done, and the noise was still there,the reason for me bringing it in the first time). Time for a second opinion. I need to make sure that what ever the diagnosis is it is correct, weather in the past or present. I gave them a 4 as I have gone there for over 3 years, and most of the time I had excellant service, also I am not saying the last diagnosis is incorrect, however this time, I feel I need a second opinion.

My service rep was great, as good as any I've had. My complaint is the wait time to speak to a service rep. While waiting in line, a lady walked in ahead of those of us waiting and the service rep took care of her. The rest of us looked at each other in amazement there was no control over the wait process. I waited almost 15 minutes before being waited on-a record for me. However, my service rep kept me up to date, was very polite, and explained everything in clear detail.

ASK FOR MARIANO! He gave me A++ customer service, answered all my questions and made car buying less stressful. Thank you, Mariano!

Everything's great as always - why I keep going back. Most recently was for a headlight that was out; glad I did, too, as while the tech thought initially he MIGHT be able to stick his hand down to get to it, turned out everything was squeezed in there a little too tightly for him to be able. 5 stars; highly recommended.

Andrew was great to work with, had many options in our price range

I am not giving any stars to Honda of Renton. This dealership is full of scammers! I know of two people that went to get a car from there. They got approved for financing the car. Took the car off the lot, than 3 weeks later after he had the car, Honda of Renton calls him and told him they need the car back. When he already bought parts and accessories for the car worth $3,000. And now he is stuck with parts worth $3,000 and Honda of Renton won't even explain why they need the car back and won't even compensate that money back and for the inconvenience. Honda of Renton basically forced him to give the car back. Second incident happened recently also where the clients were told they were approved for the car and 4 days later Honda of Renton forced the clients to give the car back for some reason that Honda of Renton didn't explain.

AutoNation Honda Renton always does a good job of maintaining my car, but they need to have more Service Advisors. I had to wait quite a while when I dropped off my car for service. Then when coming to pick my car up, it was even worse! They said they were short handed that day, but that is what they when I went there before.

Very good customer service. Fair price and good quality service.

Great staff and good service :-)

We really appreciated the help of Nhat Nguyen for purchasing our new honda civic sedan..he made a good job on getting us the right car and the right price, he find ways to get onto our budget nd free stuff as well! Highly Recommended Salesman NHAT NGUYEN!!!

The service is great and the personnel are very thorough explaining what to be done to help you keep your car safe and running like new .

Called AutoNation Renton and explained that my 91 Civic wouldn't start. I spoke with Manny Culala and he suggested to have a diagnostic test performed. I agreed and Manny set up a appointment for the next day. After having my Civic towed to AutoNation Renton. Spoke with Manny Culala and asked if they could my Civic a complete check up. Manny suggested a 120,000 mile check up, and printed out what was included in the check up. I agreed and he explained the estimated cost for the check up. The next day Manny called and said my car was ready for pick up. I texted Manny and asked for a ride to the dealership. Within 20 minutes a nice man showed up to give me a ride to the dealership. Upon arrival Manny explained everything that was performed and why the car didn't start. Manny also stated that the mechanic suggested three other issues that needed attention. Manny stated that some of the parts have to be ordered .I told Manny to go ahead and order the parts and send me a email when the parts arrive. Manny is a very important asset to the service department . THANK YOU, MANNY CULALA FOR YOUR POLITE AND COURTEOUS Assistance!!!!!!

I bought a used vehicle here. Good experience with the salesperson, but two points really left me with a bad taste 1. They let me leave with less than 10 miles of fuel range. I told them I'd like enough fuel to at least get home and they said "Sorry, we don't fuel used vehicles." What should have been an exciting experience of buying myself a new car turned into anxiety of trying to find a gas station while not knowing the area. 2. They force you to sign binding arbitration clause in the paperwork. There's no way around it other than not buying the vehicle. Shady business practice. If it wasn't for these two things (especially #1), I would have probably given 4 or even 5 stars.

Awesome

Manny Culala met me at the door with polite and professional gesture, immediately catching my confidence my business is welcome. Provided accurate diagnosis and service was fast/accurate.

Always will have my Honda serviced here. Regular quality maintenance equals vehicle?s life. Aaron the Service rep was GREAT.

I felt I was treated professionally and respectfully from Jeff Burley and all the people I dealt with at AutoNation. They honored every part of their end of the deal. I would consider work with them again in the future without hesitation.

Excellent customer service i would take my car there for service again.

My experience with Renton Honda was excellent. The salesman I worked with, Jeff Burley, is a seasoned professional and very easy to work with.

I recently purchased a Honda Odyssey from this location. I was extremely satisfied with my purchase. I liked that I did not feel any pressure into buying more than what I needed. It was fast and Dave was an excellent salesman.

My dad and I went in to look for a new car after a recent accident of my civic that we also bought from this location back in 2010. We have been customers of Renton Honda for over 10+ years 4 cars in and they always communicate with us very well and efficiently! Pablo Orejuela in who works in sales helped us throughout the whole process and was very friendly and patient! He was not pushy at all but very understanding of our needs and price range. He was also very knowledgeable with the 2 cars that I test drove! He was also very responsive whenever we had questions when we weren’t at the dealership. Please go and ask for Pablo if you’re thinking of stopping by! Once we were set on the car, Tenzing who works with all the financial paperwork was awesome and again very friendly. He explained everything very clearly and even gave us a time estimate for how long everything would take to process everything. Overall we had a great experience and felt comfortable with them and it’s a plus that they’re family friendly!

Great customer service and fast service

Manny in the service department was very helpful and knowledgeable. Thank you!

This was a return visit to AutoNation and because my initial experience was very positive overall even though I purchased and returned a car under the five day 250 mile no questions asked return policy. The second time around was very professional and a relaxed trial and purchasing process

Do not sign up for a service package if you buy a car from this place!!!!!! Last time I was here I had to wait for 4 hours for their shuttle service because no one put me on the list for the shuttle. I had to ask 3 times before finally getting put on the shuttle list. Each associate that I asked made it very clear they were not my service advisor and it was not their responsibility to help me. Today I was in for an oil change and tire rotation. They rotated the tires but did not check the tire pressure so once I got on the freeway my tire pressure light came on and my car was pulling to one direction so I had to go back and have them fix my tire pressure. Autonation, if you would like to make it right please post the direct line and name of the person you would like me to contact or reach out to the number on my file. Thank you!

We had a great experience at the dealership. The salesperson who helped us was very easy to talk to, helpful and accommodating. I highly recommend this dealership to anyone who is looking for a Honda with a good deal.

Service I received was quick and staff was great. I asked how long my service would take, received a rough estimate and got my car back within that time frame.

Best service and totally professional . Best Honda dealership in PNW.

A very good customer service

Very clear recommendations when getting my car serviced not to pushy when I denied a couple recommendations

Excellent experience. Very professional. Love my CRV

They have a very good customer service. I will recommend honda renton to my work facilities

Pablo O. Helped me with getting a brand new Accord and I believe he did a fantastic job. Probably the best car buying experience. Truly high class

Very friendly and professional

Muchas gracias Pablo Orejuela.

This is my favorite Honda Dealership. I use them for service on my CRV, I have bought a car from them, their customer service is really good.

Pablo has always had top notch customer service and knowledge of the product. Definitely an asset to the company. Thanks buddy.

Great customer service. Not pushy, very considerate and the overall buying process was done quickly.

Great place to buy a car! the customer service was great and the overall time it took was very reasonable.

The Asian man named Jimmy Nguyen is the worst salesman. Seriously, I came in for an oil change and this man dares to tell me that I need a transmission change, brake pads change, and 3 other things WITHOUT EVEN INSPECTING THE CAR. Also I just recently changed the brake pads 1 month ago, and then he tells me I need to change it again? How exactly do you know that I need to change these things if you havent even inspected the car. Jesus christ, they are literally taking anyone off the street to work there. At least do a better job at trying to scam me.

Very good beautiful very nice people

Great communicators, very friendly, fast service, looked out for my best interest!

We've been using Honda for a year or more and have been quite pleased. I'm glad we turned our Toyota's into Honda's. Wait times are reasonable and it doesn't take 6+ hrs to do an oil change. Prices are reasonable. They are honest about their work and let you know of things as they find them. Not wait until they've broke and several other issues cascaded into alignment with it. I swear a few of my Toyota's had lemon issues and they waited until after warranty to tell me. Honda doesn't do this. They're honest and ethical. Like most dealerships try to get your vehicle serviced by no later than 9 am or it’s a 2+ hr wait.

I just had an awesome experience with my purchase of a CR-V EX-L at the AutoNation Honda of Renton. I was impressed by Pablo Orejuelavite and his willingness to work with us. He was especially helpful and patient with us while we were shopping and made the whole experience very pleasant.

No. No. No.

Beautiful showroom great experience!!

Customer service is terrible. Wait over 30 min for someone in parts. Older guy finally came out after I rang the bell again, angry and yelling at me ready to fight me. Very unprofessional.

Awesome place even have Lamborghini

Very professional, transparent, and made the process simple. Purchased a 2011 BMW 550i and found that the vehicle had all the service records and was in great shape.

Pablo was amazing! He was able to work with us in getting a good deal for our 2019 CRV!!! If you want great customer service definitely ask for Pablo!

I bought this used Honda Fit 2017 a week. It broken within a week.

People in Autonation Honda Renton were so nice and properly mannered when they treat their customer. Had a pleasant moment when I tested the deiving and did the processing of purchasing. Thank Joe and Andrew for your hard work and I'm so satisfied with your excellent service

Great service

Recently my wife and I were shopping for a like-new vehicle for her daily driver. We stopped in at AutoNation Honda in Renton WA and were greeted with respect and a smile. Our salesman, Omar, was professional, friendly and most of all, helpful!!!!! He worked very hard to insure our satisfaction with purchasing the vehicle and showed us all the things the vehicle came with!!! Financing was a breeze with AutoNation (the best financing experience I have ever had) and We would highly recommend AutoNation to anyone looking to buy or finance a new or used vehicle!!!!!!!!!!! GREAT JOB done by AutoNation.

Very fast quality work. I would definitely recommend friends and family and go back myself

I had my Accord towed in because of an accident that damaged its transmission. Our service writer Eric, was very professional. From meeting the tow truck, working with my insurance company, and handing back my keys, he kept me updated every step of the way. I was pleased with his willingness to help and for making the whole experience effortless. Eric even stayed late on New Years eve so that I could pick up my car and start the New Year off right. I can?t thank him enough. My car now has a new transmission and is running great again!

Great experience at the dealership on Saturday. Igor was good .

Quick work, friendly and knowledgeable staff, decent price.

In for a service (oil change & tire rotation); - personnel are pleasant and helpful; cooperative and accommodating - service was completed ahead of scheduled time; vehicle was left clean

Honda AutoNation is great. They have a real cool Lamborghini sitting in the showroom and it's going for a steal deal. I checked it out for myself!

Gracias Pablo por el buen servicio.

Always courteous and prompt to get work done immediately and ahead of any time estimates.

Thank you Pablo for helping us, you were so fun and helpful.

Autonation Renton never provided me an official invoice of my car last Thanks-giving day because they played games and just made me stay with current financial institution

As a first-time buyer for a new vehicle I was very intimidated and didn’t know what to do when I went to the car dealership. Pablo was very helpful and he did a great job of letting me test out the car and explaining the features. James did a great job of helping me understand the paperwork and reassuring that I understood everything before I moved on. Great service.

Had a great service appointment. Staff very friendly and professional. Appreciated the appointment reminders. Bill at the front desk is always top notch. Will continue to get vehicle serviced there

The service was excellent.

love the service, friendly and helpful.

Offer no free oil change for certified pre-owned that bought at other place.

Made an appointment for service and was greeted at the door, and the service director told me my vehicle would be ready in two hours. It WAS! Excellent service!

Most of the time they do a good job but they let me down by not fixing a safety issue that I pointed out and did acknowledge the problem but let it go at that and didn’t tell me that didn’t fix it . I found out about 6 months later when I brought it to their attention again. I am still upset since it is a safety issue

Not sure if this will even get through to management but it will at least help others when making a decision to buy a used vehicle here (I purchased here since they had the car I wanted and the ratings were high). I’ve recently bought a used Subaru from this location and it’s been a nightmare from the service end that bleeds through to the sales side. When I first bought my vehicle I was owed a new tint job as part of the final sale. I made the appointment the following day for 3 weeks into the future so that they would have time to get the tint, etc. and to schedule my work around the day long job since I live in downtown Seattle. Since making the appointment I’ve received a total of 3 phone calls with voicemail telling me I had this appointment, one phone call that I picked up to confirm and numerous emails letting me know this was scheduled. You would think this would have prompted a light bulb that if I didn’t reschedule they would assume I would be there. The day of my appointment I get in at 9:00 AM and two guys are standing around talking with each other. I get it, they could be talking about someone’s vehicle that needs to get finished or something - first minor customer service let down that could be addressed is to acknowledge me and let me know that you’ll get to me. I get Daniel who finishes his story laughing his way over and promptly changes his tone of voice and asks me how he can help. I say I have an appointment for window tinting and that I’m here to drop off my car. He looks me up and after saying he doesn’t see an appointment, tells me I owe $4XX or another. Tell him that I have it in my contract that it’s free, takes him another 10 minutes and I’m presuming a manager who doesn’t care for his employees how to do it (here’s how to do a multi-step procedure in a 5 second tutorial kind of manager). Great, have my car in and will spend my day shopping, doing some work that I brought and I’ll have my car ready at the end of the day. Nope. 2:30 pm goes by so I figure I’d give a call to check what the status of my car is. Get a receptionist answer and say that my service advisor is on lunch and will call me back - why does it matter if he’s on lunch or break, I just want a status of my vehicle... 2:45 PM comes and he calls to let me know it hasn’t been done - it won’t get done today. What. I get back at 3:45 PM because shuttle didn’t pick me up even after telling me that they would promptly pick me up. I tell Daniel this was unacceptable because I literally took a day off from work to get this finished. He asks if there’s anything he can do service wise so I tell him the power to the car outlet doesn’t turn on and side lock doesn’t engage if he could check one or both of them out. Can’t guarantee it - won’t even check it. What. I ask for a service manager that I had the most unpleasant pleasure of meeting. He’s talking to someone (consistency comes from top to bottom I guess) and when Daniel asks him to step in the manager says sure, just a minute. He then continues to talk to the person, showing him pictures, making the person feel uneasy with me just staring in disbelief that his story is more important than a customer. The service manager finally turns around and introduces himself as Charles, the service manager. Cool story, but if I’m the one that needs to outstretched my hand to shake yours first, you clearly don’t care who I am and more about your title there. I tell him my story, how this is unacceptable and that Daniel can’t guarantee me something and wondering if he could help. He says no, it’s not a Honda and he can’t even look at it but to go to sales since I made the deal with them. He also says since it’s not a Honda that they weren’t even supposed to look at it. WHAT. ASE certified technicians can’t look at another vehicle? Sure, I’ll act stupid and try to stay as professional as I can without trying to laugh. (Since I’m over the character limit I won’t go into more detail) TL;DR don’t come here. They are crooks to a T. They make the worst dealerships look amazing

My wife and I bought a new CRV from AutoNation Renton last week and it was a great experience. Mindi our sales rep was great, and she took extra time to explain everything about our new vehicle to us. I highly recommend auto nation of Renton!

The dealership staffs are very nice. They are knowledgeable about the vehicle. The business manager completed all documents in an efficient manner.

My family had a good time in the shop for half day. I emailed salesperson and got a quote offered by the GM. What he said impressed me. Before my family stopped by the shop last Sunday at 12:00 p.m, I did homework to look for a new car, such as the auto model, must-have features, key numbers(inventory checking, incentives, bottom line budget and so on), negotiation tricks and so forth. I made effort to close the deal with the team of the shop including salesperson, GM and finance staff. They are so nice and patient. I did appreciate of their support. Thanks all of you so much!!!

12/18/19 UPDATE: No call from anyone at Honda. Left 2 messages yesterday 12/17 (One @9:20am for the service advisor that took pics of damage, and another @3:30pm for the service manager). Still no return call from anyone. AND NOW a acrew has randomly fallen out of my glove box. 12/11/19 Passenger Airbag Recall Service My negative review has two parts. Part I - ANGRY: I took my 2003 Pilot in for a recall (passenger side airbag inflator replacement). The mechanic(s) that performed this service, put deep scratches on the front, and handle of my glove box, and left items from my glove box on the floor of my car. There is also damage to my dash where the airbag compartment is from them prying it open. SORELY disappointed in the lack of care. Part II (Scheduling): When I called to make this service appointment, I was told that they would need my car ALL DAY? I was also told that the service dept doesn't tell them (schedulers?) how long each service takes. When I dropped my car off at 10:45, I was told it would be ready by 12:30. If I schedule a TIME to drop off my car for a fairly simple recall, why would you tell me you need it all day? Not criminal, but I had to find a ride back to get my car so I wouldn't be witho until after dinner time.

The dealership staff worked with me to make the purchase experience as timely and efficient as possible.👍

Called in for a appointment to have my oil changed (on my day off) also I live over in Kitsap area with this Autonation being the closest due to a service contract I have on my truck. Appointment set for 1130 Leave to make appointment on time 945 Arrive1115 No service team member came out to greet or acknowledge I was even there. Walked in and let the service advisor know I had a appointment at 1130. He got everything set up. And the waiting game began. Was told estimated time for completion 2 pm. 1:15 rolls around and the service advisor came and talked to me and said there running just a little behind and should be done in 30 mins . 2:15 I’m up asking what’s going on and said they are just really busy and should be out soon. 2: 45 I get pulled aside by the service advisor and told that my truck has been sitting in the back with nothing being done to it . My service contract number was placed on the form to where no one knew what to do. So my truck sat back waiting for a oil change and never was done or asked about . Resolution: Nothing Spoke to the service manager Jason Ibanez and he just tried to charm him self out of a really pissed off customer ... I asked for re payment on my time and travel, maybe to figure out a way to fix the problem and he said I could wait a little longer to get my oil change. I told them to give me my key! And left @3:30 4 hrs with NO RESULTS... Unforgivable

The dealership staffs are very nice. They are knowledgeable about the vehicle. The business manager completed all documents in an efficient manner.

Had low tire pressure and stopped by for a look. They removed a screw and repaired the tire quickly.

I stop by AutonNation Honda shop to look for a new auto. The staffs are friendly and patient. We made a efficient negotiation, and finally did the deal.

Thank you very much and very much appreciated Pablo. Good job!

Been in for 4th time because tire pressure light kept coming on . You finally called Honda engineer and it seems to be fixed, Technicians 'seem questionable but customer service rep (Bill A.) great and no charge. Not a good experience

I had a great experience at autonation. The worker answered all my questions honestly. He was even able to squeeze me in to get my oil change that day even though they were busy!

Things I appreciate about AutoNation Honda Renton: The scheduling system allows me to choose an appointment time that fits with my schedule. The scheduling system also provides me with an estimate of the cost of repairs, so that I can budget for the repairs. When I arrived, the service coordinator is always careful to give me a time estimate for my repairs. Only once have they significantly exceeded that time span, and they apologized profusely for the error (and gave me a discount because of the time I spent waiting). They ALWAYS wash my car without charging me extra. I had an issue with my TPS light being on without the tire pressure being off in any of my tires. I took the car into AutoNation Honda to be fixed. They reset the TPS system. However, when I got home, I noticed a screw in my tire, right in the center of the treads where it would be easy to miss. I took the car back to AutoNation Honda, where they replaced the tire free of charge. The customer service has always been courteous, reasonably priced, and as efficient as possible. I won't be going anywhere else to get my car serviced.

Worst customer service ever! If you want to reach a person on the phone, select sales because no one else answers or returns calls. Car was in for warranty work for 10 days. I received only two voicemails with updates so I called several times, left messages with operators and voicemails for Emanuel but never received a return call. Dealership agreed to pay for rental car expense during warranty work but 30 days later, still no payment. Called Brodie in finance department twice, left messages, no returned calls. Overcharged several hundred $ for plates, never received notification that plates were at the dealership along with my refund for the overcharge during the purchase. Such a shame and disappointing experience. I would never recommend this dealership to anyone.

I like their Service Dept. Very professional & dedicated to their customers

I appreciate the efficiency of the consultants at the service center. I got my oil changed and the employees were able to sufficiently answer all my questions all within the hour I waited at the center. Thanks!

When purchasing a vehicle sat for about 4 hours making sure we got the best deal. During this time we sat at tables in the middle of the dealership. Did not sit in a private office space until we signed paperwork. Obtained great vehicle but process was a bit strange.

I was very nervous while entering into Auto Nation, because of the bitter experience I had with other two dealers on the previous day. When I entered into AutoNation Honda Renton, I was greeted warmly by sales consultant Raj. He listened to what I wanted in my car and found it for me, and he understood that I had done my research and was respectful of that. Then he introduced me to sales manager "Darrin Giefer" for final price negotiation. Darrin was very professional and he explained everything in detail and helped to choose the best deal and he also shared lot of very helpful insights to keep in mind while returning/buying/trad-in the car after lease ends. By the time I got done with the finance formalities, it was pretty late. Raj patiently stayed to ensure I knew how to safely use all the features in my new CR-V and made sure I had no unanswered questions, before I drove off. I have shared my experience with one my friends and suggested him to visit AutoNation Honda Renton for his CR-V purchase and he has also got a great buying experience from Raj & Darrin. When my lease completes I am ready to purchase a Honda again, I will definitely return to Auto Nation and ask to be helped by Darrin.

Price is lower than the other dealers. Sales are nice.

High level of customer service. The personnel make you feel welcome, they keep you informed and deliver the service quickly and with quality.

Great Customer Service

Thank you very much Pablo Orejuela for helping me get the Honda Pilot. Great service!

I initially took in my CRV for an oil change and transmission fluid service followed later by brake pad replacement. The service staff is extremely friendly, the work was done promptly, the prices are very reasonable. As I was paying for the work, the service manager heard that I forgot to request a tire rotation when I dropped the car off. He expedited the rotation and threw it in for free. Add the benefits of a car wash and free shuttle service to/from my work. It's the only place I bring my Honda.

Everybody was very helpful, from the receptionist on the phone to the customer service person.

Excellent customer service provides at the dealership

I went in for an oil change. I came out with a bill for $2,000. Hard to be too excited.

Excellent service, inventory and pricing. The process was really smooth and no hassle. I was awaiting to exchange my old Toyota from some time but never started the process due to thinking going dealer to dealer on multiple weeks shopping. I put the trade option on friday and on saturday visited the autonation. They did all the paerwork trade my old vehicle and gave one of the best deal I can think of. Raj was the sales person very polite and helpful. The best thing I like they never push me to go for purchase and genuine

Bill Ackerman is always so friendly and customer service oriented. He does the best to keep you informed on how the service is going on your vehicle

I have purchased many cars at Renton Honda and the process is always simple and easy, best place to buy a new or used vehicle

I was looking to buy a used Acura RDX and I saw one on their website in early November. My wife and I test drove it and liked the RDX. We were working with a very nice salesman named, Pye. We let Pye know we liked the RDX but the 2017 we looked at had 50K miles, and was AWD. The mileage was higher than we wanted and we were looking for FWD. We continued the next couple of weeks looking at other SUV's (Lexus, BMW, Range Rover). On Nov. 25th, I received an email that a 2017 RDX with FWD and 21K miles just came in to the dealership. We went down to test drive and made the purchase. Our experience with the non-haggle price, the salesman, and the quick financial meeting when paying cash, was a terrific stress-free experience. I highly recommend Auto Nation Honda - Renton, and Pye!

It was a pleasurable experience buying a car at Auto Nation. Tenzing, our salesman is a really nice guy, straight to the point and very knowledgeable when it comes to aHonda. I would certainly recommend Auto Nation to family and friends. Great experience overall.

This was a great Dealership. As soon as we got here Pablo came out to help us find a vehicle. Although we didn't agree on the first price, they kept working with us to get a good deal on a brand new 2019 civic. And eventually, I drove out with my beautiful new car.

bought my honda crv less 5 years ago and the drive belt broke, water pump broke and now the alternator is broken too...I bought it brand new....please dont buy the car from them

if you plan to be here waiting for 3+ hours for oil changing service then be my guest! appointment at 1:30 and now 3:47 and still waiting for anyone to give me update!

Great buying experience. Tenzing was a great sales rep and answered all our questions. Financial Services personnel understaffed so we had to wait more than an hour to complete payment.

I tried to get some info by this conduct about a supercar and they failed to give me a price, an available model to rent and any other specifications about how to proceed, I’m in no position to call the place that’s why I tried to reach them by chat... really disapointing but i guess the rent of the other cars evens up so they can afford to loose my bussines 🤷🏻‍♂️

Please dont buy a used here , it a scam they sell you used car said 125 multiple check point and guess what it have a huge problem and they never try to help it . End up losing 8 grand to this dealer . Dont even deal with their service department. They treat you so bad you just want to take your bussiness somewhere else

Service department is on point! Service Manager and the person helping me went above and beyond to take care of me, thank you!!

Sales Manager, Salesman as well as CFO were very polite and helpful. They understood what I wanted and assisted me to purchase my new car. They were very detail to explain all those questions that I raised. They spent time with me and listened to me.

Great experience! The staff was friendly and accommodating and my services were done expeditiously.

Good customer service,Linda and James are very helpful and easy to talk/negotiate with. The car HRV drives smooth but the only thing I don?t like was how the leather seat on the back passenger was wrinkled and the back passenger head rest was loose

Awesome fast and friendly service. I will definitely come back here for all my honda repairs and needs.

They focused on what I wanted and tried to show me anything and everything close to my needs.

I had a great experience. They took care of my service needs expeditiously and were very accommodating getting me to work and back. The service department staff is professional and very friendly.

Firstly, we got a contract for lease 36months with calculation incorrectly for the Honda Passport Touring 2019. It should be $437 instead of $504 monthly.... after discussed and got clarification from Darrin - Customer service director. I would suggest Financing and Sale team should clarify how to calculate between both options buy and lease properly... Should not just base on how much customer can pay monthly then suggest and calculate incorrectly like this case. Hopefully, it?s a good case for sharing your team to improve how to deal/serve with Customer better from next

Good service Took me as walk in and no waiting time at all Happy

Eric Brown was the Service Advisor when I took my car in to AutoNation Honda Renton for service. He was knowledgeable about cars and very helpful. I felt I was leaving my car in competent hands for service. But most important, he was courteous and provided excellent Customer Service, I will be returning to AutoNation Honda Renton.

I dropped my car off at 7:30AM and they hadn?t even looked at by noon! It wasn?t ready until after 2 pm and they said nothing wrong with car!

I bought my HRV at this place winter 2019. I had issues with the purchase and their practices, however, the manager turned things around so I could be pleased. Based on that experience as I know we all make mistakes, I decided to continue a relationship with this dealership. I serviced my car around the summer. As promised when I purchased the vehicle, they honored a free oil change. At that time, I had issues with my GPS. They did not address the issue and stated there was nothing wrong with it. I had to go to Honda of Bellevue for a second opinion. As expected, GPS was faulty and they replaced it. I haven't had any issues since (knocking on wood). Now, I decided to go back ton Autonation Renton for my second oil change, because I overall I did not really have an issue with them. To start, the representative on that day was mostly polite. She told me I needed a B16 service. She did not give me any options or had any concerns about me being able to pay $108 on top of the B1 service. I told her I didn't want the extra work (differential fluid). However, I remembered I had a 30% off coupon so told her to go ahead and do the service. The service took about 30 minutes longer that I was told. The person charged me for a 360 Clorox treatment for germs that I did not ask for. She didn't tell me about it. She didn't even discussed what was done or the finding like my first representative on the first oil change did. When I got home, wondering, why the price was still about the same I found out about this extra "treatment." I called the dealership twice and no one could help. At one point, the last person I spoke to told me that the representative gave me a 30% off. I told this person that she did not give me a 30% off, that I was the one that requested it because I had a coupon. I also told her that the 30% had nothing to do with a service I did not request nor was told about. She told me someone with the name of Justin would call me back in an hour and it has been 5 days. To close, I do not plan to go to this place again for an oil change or any other services. I do have the "protection" package from them so if I need to do something in that nature I will have to return, but this did it for me. I have never had this level of unprofessionalism at the Honda of Kirkland or Bellevue.

I dealt with Darrin, the Sales Manager, and Linda, the Internet Sales Representative. Each was professional, courteous, informative and no-pressure. Although it was a lengthy process despite our no need for financing, I would buy from them again. Their inventory is amazing!

Very Interesting place. Hope and pray they learn how to do customer service through Bill A. Since they want you to rate them so highly. This is my second time the ball is dropped. ...

We visited this dealership to look at a Used Odyssey. We ended up finding a new one we liked more. We got exactly what we wanted for a great price. Very fair trade purchase as well. Seamless purchase process. The whole thing from start to finish was no more than 2 hours. We will definitely be visiting their dealership again for future car purchases.

my service was excellent, Bill Ackerman was very attentive and knowledgeable and gave recommendations, the place was clean and I highly recommend it.

easy car buying experience with the best price.

Great service and kind employees that mad me feel valued. I will definitely be coming back for my next automotive service.

They were patient, helpful, and caring. Srey Him made everything possible for my first car purchase. It was overall a great experience!

the counter staff and sales rep are very friendly, they answered any quesitons I had enthusiasticly. it was excellent service I had experienced.

I have my repair done and one of the mechanics didn't screw the bolts tight enough so I got stuck in the middle of the road with my son.

We recently took our vehicle in for a manufacturer recall for an air bag issue. The job took approximately 4 hours.(No issued as we were informed before job started). I received a call from customer service and they advised me of "other" repairs that were recommended that totaled in excess of $400. Upon picking up car, I was informed that the driver side airbag was not in stock and that I would have to re-schedule for that to be completed.(Nothing was said when they were informing me of the "other" recommended repairs. We requested a loaner car for the day which was rejected by the dealership.

The service was great , costumer service was very good people there is very friendly and helpful.

UPDATE - I spoke to a manager and will be getting a refund for the service I did not request. ........ I have gone to this dealer since buying my car in 2007. This time (on 10/12/19), everything started fine. I had an appointment for an oil change and brake pad replacement. While I was there I also added on one more service, brake fluid change. While dropping my car off, I was given a quote for how much all the work would cost before taxes. I had coupons from Honda so those would come off the price as well. When I went to pick up my car. I signed the paperwork and paid. They did not go over the invoice with me (my fault for not going through it more thoroughly while I was at the shop). When I got home and read the invoice, line by line. I saw that they charged me for a service that I DID NOT ask for and the service wasn't even completed anyways (it was for an interior sanitizing)! So I was charged for them doing nothing! I called the service desk right away and was told I could get a credit on my next visit. That was all! I wanted a refund for the service that was not provided and the woman told me she would pass that message on and I would get a call back. No one ever called me back. I think I'll just take my car elsewhere from now on. How ridiculous.

I have gone to this dealer since buying my car in 2007. This time (on 10/12/19), everything started fine. I had an appointment for an oil change and brake pad replacement. While I was there I also added on one more service. While dropping my car off, I was given a quote for how much all the work would cost before taxes. I had coupons from Honda so those would come off the price as well. When I went to pick up my car. I signed the paperwork and paid. They did not go over the invoice with me (my fault for not going through it more thoroughly while I was at the shop). When I got home and read the invoice, line by line. I saw that they charged me for a service that I DID NOT ask for and the service wasn't even completed anyways! So I was charged for them doing nothing! I called the service desk right away and was told i could get a credit on my next visit. That was all! I wanted a refund for the service that was not provided and the woman told me she would pass that message in and I would get a call back. No one ever called me back. I think I'll just take my car elsewhere from now on. How ridiculous.

Service was great and the person who helped me was very kind and knowledgable. He quoted me a time and when it went a little bit past the quote, he gave me a call to give me a heads up. I appreciated that and the service teams quality work!

Mariano is the best of the best Sales Representative I have ever met! He made me feel safe and like family. He answered all my questions and I never felt pressured or mislead by him or Auto Nations staff! Everyone showed integrity in all transactions! I felt they gave me a more than fair price for my trade-in and on the purchase price for the previously owned vehicle I proudly drove home in. I will recommend them to my family and friends! Great job AutoNation Honda Renton! We are family for life! Pink is now even more my favorite color and gentleman pink is not just for women!

Overall from start to finish the experiment was great. I did call HondaNation related to the invoice and the report summary. It did not reflect that the filters were replaced. I just need to make sure the information is electronically added to database. Thank you. Mary Hayes

Eric Brown and Charles were professional, nice to talk to and helpful when I took my car in for repairs.

It was a really awesome service that we received and they did a really amazing work on our car. Thank you, keep up the good work!

You must better organize customer check-in waiting process. Use a pull ticket number process or formal line area for cueing up. Customers come in different doors and arguments ensue!

Eric was friendly and answered all my questions that I had.

Great help from the people that work there especially the loan department.

Was advised I needed new spark plugs (car at 120k) and I did it. Went home to find receipt that I had already done it at 105k. (Same service center AutoNation Renton). I have three cars and didn't remember but since the work was done at the same place they should have it on record. Their checks and balances failed, I've been advised of a significant amount of work still needed on my vehicle but who know if I really need it.

Has the best customer service and always answering questions with good answers.

Great buying experience. Everyone from the person detailing the car, sales person and sales manager to finance person were friendly! Will recommend them to friends and family.

Mindi and Martin got me rolling away in my new Civic in no time at all. Thanks!

Service was great, thank you! In and out quickly. Service people were nice and helpful!

Went to look at a car I was eyeing for awhile now. The price they gave was pretty good, though the add-ons were a bit pricey (wheels and lowered springs) got it reduced by 3k - 4k so it was too bad. The sales lady is quite nice and friendly.

Eric Brown is the best Service Adviser. He kept me informed on all the diagnosis options, and insured I received my vehicle back in the time I was told.

NOT good. After AN Honda performed the maint service, my car starts leaking oil. So I have to place an appt again, bring it back, such a hassle. It turned out the tech did not tighten the filter & use the wrong seal underneath. Just hope this won't happen again.

Got what I wanted, great customer service. Would return for future services.

I want to give a shout out to your service department. They replaced the purge valve on my car yesterday and did an awesome job. runs great. Thank you once again!

Vettey Em was the most courteous and helpful person. She actually came and found me instead of texting me.

I have my routine oil change here for the past 5 years but this time was a little different. I asked a few service questions but I didn't feel pressured into buying a service provided by dealer. It was much better.

I found my new car there a few weeks ago. Pablo helped me look through available used cars within my price range and didn't pressure us at all. We actually left to shop around some more but the car I ended up getting just kept looking like a better and better deal. I'm so happy with my purchase and the service I received from them while shopping around. I will definitely recommend them to friends and family :)

give better customer service in the service department and take responsibility for problems with their new cars after customer buys them. // I would like to update this post. This place deserve a 5 star from me now because of the general manager Tom J. and service manager Justin I. The car I bought had issue, but was fixed with the help of Tom and Justin. They made the experience of getting everything fix fast,friendly and easy. I would recommend this place as long as those 2 are there.

Great. Treated me like family. Help with ease at trading my car

Customer service was exceptional. Everyone is friendly, helpful and engaged in good conversation making the process easier.

They have friendly and knowledgeable staff

Change oil scheduled at 11:30 am . But it is already 2:08 & it is not done yet . I wander how many hours to do a regular change oil 3-4 hrs ? 👎👎👎.

I already talked to Jonathan. Ask him.

I worked with Bill who was pleasant and efficient. Got me right in and had everything ready to go. I knew I was going to be there for awhile, so I came prepared and was familiar with the facilities, so I had my laptop and snacks with me and hunkered down at a table in their guest area for a few hours while they got my car all good to go. I didn't have to wait more than a minute after my care was ready and the guy (Sorry, I don't remember his name!) that checked me out took the time to walk me to my car and confirm I did have a donut wheel and jack (because I was unsure) before completing the checkout service. Then I was on my way out. It was a thorough job and has been every time I'm there. Thanks Renton Honda for always making me feel comfortable I'm getting quality service on my car and that I'm not getting ripped off or talked into unnecessary services. Michelle

I highly recommend AutoNation Honda Renton because of all the great and super nice stafff. I was very comfortable buying my CRV at this location since the sale's representative explained everything i needed to know about the vehicle plus speaking the same native dialect made a huge difference. Overall i give them 10/10 rating.

Eric Brown was Excellent. Had an appointment for tire alignment. He took my information and car. Service time was expected. Once it was done they explained it very well and went over what should be taken care of next.

We got a free oil change for waiting almost 4 hours. It was a long wait, but I appreciate our service rep for not charging us for the service.

Nhat was very helpful and informative.

The Advisor was very helpful, kept in contact with me through the entire process. Will come back again!

Appreciate the non-pushy Janet Diaz. Wish the actual purchase paperwork could be faster, electronic, something.

I?ve bought 3 cars there. Easy buying process! I went in yesterday for a service. They have the nicest service dept and people. They never try and sell you things you don?t need.

Srey at AutoNation was the nicest, friendliest person to ever help me with any kind of purchase. Traveled a hour and a half for Renton Autonations service. Would highly recommend this dealership to anyone.

Thanks to Rajneel Narayan for making me feel welcome and helping me get through of my needs and for feeding me with useful information. And to James Salinas, thank you for making all the process such an ease and for making everything happen. This guys were really easy to reach and very approachable.

Pablo did a great job helping me get the CR-V! Thank you pablo.

Kept informed about all maintenance that would be needed to for my Audi and Honda from the technician. Service was to the point and there were no extreme wait time issues.

Went to address the screetching noise from the hood. They made me spend a 300$ and end of the day did not fix anything. Still noise comes up.service team is supposed to be Honda certified who cant even identofy the issue.

Nhat Nguyen is a true sales consultant, not just a salesman.

This was my first experience with AutoNation Honda. We purchased a used CrV with a "No Haggle" price. As a current CrV owner I had several service and maintenance questions about items I knew would be needing maintenance soon based on the mileage, and before I could even ask my questions, Tenzing, our salesperson, had addressed them by going through the thorough pre-inspection report. I also have never purchased with a "no haggle" price, but after researching this purchase for awhile, I was confident that the price quoted was fair, especially considering the 5 day return policy, as well as the warranty offered. That said, not having to spend a day negotiating was great!! Buying process was quick and pleasant. Building was bright, clean, spacious, comfortable. Tenzing and all people I worked with was/were professional, helpful, cheerful. Definitely the best process I've experienced buying a car. I will be back!

He is a very good person, very helpful and he will give you a lot of options when buying cars.

Very good sales, good place to shop cars. They?re all awesome!

I wish I would have seen the previous reviews before I bought a car from them. I’ve only had it for less than 3 months and I’m having several issues. They also told us the brakes were replaced and that was a lie. Save your money and go somewhere else.

Service is fast and friendly. The prices are competitive with anyone else around. Eric Brown at the service counter is very friendly and professional.

Our service advisor Eric was super efficient and went the extra mile for us!

Very professional. I've been helped by Bill Ackerman several times over the years and I appreciate his knowledge and advice about the service needed for my vehicle.

5 Star Service - I highly recommend Renton Honda if you are in the market for a new or pre-owned vehicle. My sales consultant, Tenzing was very knowledgeable and informative. Thank you for making this purchase simple and easy.

Igor and Kurt 5 Stars - The buying process simple and easy. Highly recommend Renton Honda for Sales, Service and Parts. My parents have been purchasing and servicing their Honda's with them for over 20 years. Now I know why they keep going back. 5 Star Service

The sales person was prepared, knowledgeable and responsive to our needs. The staff worked together at AutoNation to make things go smoothly. Dealership facility is nice, big and airy. So you don?t feel like you?re sitting in an interrogation cubicle.

I will not recommend it to any of my friends because my new pilot is in recall list of timing belt issues. Even it is a recall issue, autonation Renton is not able to provide a rental car and its shuttle is only available in Renton area.

Easy and friendly.

Great experience, people are nice, and always would like to help!

poor customer service. when asking for how to connect jumper to battery on new honda pilot. the rep didn't reply or text the way how to remove venting hose to access the battery panel

I am so disappointed with this autonation store and with autonation as a whole. They gave me an online quote for our vehicle, $1500 above what CarMax offered, which I thought was generous so we made the hour drive from home in two vehicles to sell the one to them. I was honest in answering the online questions regarding the condition - small tear in interior headliner, minor rock chips in paint, average/below average for both exterior and interior conditions. Now, I realize that their “value” of the car can change once in person and if they’d come back in a timely manner and gave us this new offer which was $1500 less than previously quoted, then I would not feel compelled to give them a poor review, but no - they let us sit there for 1 1/2hrs before coming back with the lower number! Kurt Lauman and Khadijah Islam were the sales associates I was in contact with, and I wasn’t happy so I spoke with Mike the sales Manager. Mike couldn’t offer us any more than what they came back with because autonation is such a “corporate company.” Well, it’s too bad they’re too corporate to care about people and their time. I will never deal with autonation again and if I were in the market for a Honda I most certainly wouldn’t be using this dealership. Honestly, I didn’t expect to get what they offered online, but I figured if we could land somewhere between the CarMax offer and the online offer then it was worth the drive. If they’d come back in 20-30 min with the low offer then I would have simply walked away. If they’d have come close to the original offer then it would have been worth my time. The problem here is lack of respect - Autonation doesn’t respect our time and so they will not get our business. Shame on you Autonation. If I could give 0 stars I would.

Don't let the sales manager speak with customers.

Parker, rep, was friendly, efficient n helpful. Appreciate the services you do and always enjoyed doing business with you.

Been trying to get my AC fixed on my Accord for 3 years, and have gone to two different places, and finally caved and took it here. They diagnosed the issue, and I accepted to pay for the parts and labor. A day later they said the job was complete and issue was fixed, but there needed to be an addition service that was not quoted or informed to me at the beginning. I still accepted as I just wanted it over with. The next day, it was really warm and my AC DID NOT WORK. I came back on Tuesday after Labor Day and explained the issue. They said the would look at it overnight as they couldn’t figure out the issue. Today, 5/29, I pick up my car and they say I need a new PCM which is $1500 without labor and suggested I find a junkyard or go on EBAY to buy the part for cheaper and they would install it for free. I asked for at least a partial refund for my time and money but they said no. So now I’m $700+ in the hole. And have purchased a part on EBAY which may not even fix the issue. I wouldn’t rate communication and customer service very good here. I’ve been a Honda owner for over a decade, but no longer will be after this.

Great customer service, always clean , friendly and fair price.

Overall, my experience is good. Everyone is extremely nice and helpful, I just don’t care for John Harmon. He seems low key racist. He’s never personable or friendly like the others. No smile, barely looks at you. Just real matter of fact like. But I watch him interact with others and the experience is not the same. The last two times I was there for service, he assisted me. The first time I dropped in early in the morning and inquired about an oil change. He asked if I had an appointment and I said no. He looked in the computer and said there were no openings. That’s funny because every time I call I can get in the same day. They somehow openings all through the day. I called today, again, early in the morning, and they were like we have an 8:30, 8:45, 9:30, take your pick. But he didn’t even say, do you want to leave your car because I’m sure we can fit you in sometime during the day. Nothing. No options. Just no. So anyway, on my way there today I’m like I hope I don’t get this guy to help me. And sure enough, I get him. But guess what? This time, he passes me onto someone else! Yet, he helped everyone else while I waited for shuttle service. Smh 🤦🏽‍♀️

Paperwork it’s the slowest process. It’s been 3 weeks and I still don’t have my paperwork from the dealer.

Friendly service reps. Explained in depth what service was to be performed. In depth explanation after service was completed. Comfortable and clean customer service area.

Everyone was friendly and helpful, perfect smooth non stressful experience

Little by little I have watched the quality of customer service go down the drain since AutoNation bought this dealership. Today is the very last straw for me. Ordered a $20.00 part for what was my Honda Fit. They were going to charge me more than $150.00 to install it. I said no thanks, and the part has sat in the Parts Department since last November. Since my car was totaled in January I no longer need the part. Been trying to get my $22.00 refund ever since to no avail. Called about my refund (again) and was on hold for more than 25 minutes waiting for the operator to pick up, take my name and number to have the manager call me back. TWENTY FIVE MINUTES!!!!! I finally tired of waiting and hung up. I am so DONE with this dealership and will highly recommend that if you want to be treated with respect and serviced properly GO ELSEWHERE!!

My wife went to look at a car and had a good experience - once we started the process to purchase it was all lies, tricks and wasted time. 1. The drivers seat adjust did not work and they said that a fix could cost $4k (the value of the car was $6k). They said that selling it to us in this state was a safety issue and that they may have to write the car off - they ended up selling us the car with the broken seat that we fixed for no cost - why not tell us that they did not want to fix it and deduct the cost from the price. 2. We paid cash for the car but still made us complete a credit form - why? The also charged us $500 for a license fee that we all knew would be around $100. They then tried to pressure us into buying an oil change plan with the $400 that they would give back to us when the plates came in / dishonest! Lies! 3. They tried to sell us comprehensive warranty on a $5,500 car that would almost double the cost of the car? Stupid! Also the car we bought was a volkswagen why would I bring it to a Honda dealership to fix, heck they couldn’t even fix the drivers seat. This car was bought to give my wife a fun car to zip around town during the summer / we are planning to replace he main car - an suv and would have considered purchasing it here but no way I would ever go back to this place - they lie, talk stupid and crazy, insult you intelligence and waste your time! I bought my car at Bud Clary Dodge in Auburn and was treated the opposite of this! Maybe my expectations are too high?

Place was clean. Mariano was very helpful!! And we got the exact car we wanted! Definitely recommend this dealership.

First, use quality oil & filters. (You didn't even use a Honda filter for our oil change. Our regular, independent mechanic does.) Also, STOP trying to upsell services we don't need! You told my wife she needed a 100,000 mile timing belt/water pump for $1300, and she just had them changed 5000 miles ago! How about actually inspecting the cars and determining what they need, rather than just selling everything on your checklist?

I must admit the buying process was painful. But the after purchase service is tops here.

Recall and service done as i expected. Thank you for taking care oficina my car

Matt and Kurt made buying easy.

Friendly and efficient. Final costs came out better than what could have been billed.

So I am a first time buyer and they made the process so easy . My sales associate was Rajah and he made sure that I was put in a car that fits my needs . The sales manager is amazing as well . They wanted to know my price range and what I was looking for to put down . James IS ALSO AMAZING ! Like overall my experience was super nice and the environment is just so lovely and upbeat . No one there is grumpy or acts as if they don?t wanna help assist you . I would definitely go back to purchase another car!

The service department staff is exceptional. Very accommodating and they keep you apprised of what's happening with your vehicle.

Great customer service. Communication as requested

They made buying a car an easy going and quick process.

excellent service and kind staff. made our purchase of our new vehicle easy. Dave was an excellent salesperson. Will definitely buy from them again

Our salesman Emmanuel Culala was very personable and knowledgeable and he helped me and my wife to purchase the right vehicle for our needs and finances. On our test drive, he showed us the basics of vehicle operation and had us experience many of the impressive new safety Honda Sensing features. Emmanuel covered much information with us and we are appreciative of the time he spent with us. James Salinas the financial manager was also very friendly and he got us through the the tons of sales paperwork efficiently. Renton Honda show room is very spacious and impressive.

Came in on a Sunday afternoon after spending the weekend shopping around, ready to purchase. The store is big, open and very clean. I loved that first impression. I knew exactly what I wanted, in terms of vehicle and financing options. I shared this upon meeting with our sales associate, Pablo Orejuela and he completely respected it. They had the vehicle I was looking for in stock so we decided to pull the trigger. Pablo did an awesome job explaining each step of the process and provided the upmost service from start to beginning.

I was looking for a CPO Civic. I inquired via e-mail and was told dealer has one price policy for those cars. My birthday was 3 days away and I’m thinking of possibly getting a car for my birthday. So I decided to go to the dealership to test drive it, thinking if I liked the condition I might consider paying a premium or wait until price goes down. After the test drive I told him I liked the car and asked what the best price he could give me. He spent 15-20 mins talking with his manager and the price remained. I politely told him I’ll think about it as price was still too high for my budget and appreciate his time. He started going about why would I waste his and my time coming to the dealership if I knew I wasn’t going to pay for it. He also advised I shouldn’t go about wasting other salesmen at other dealerships if I wasn’t planning on buying which I thought was rude. He then told all I care about is the price and nothing about building/maintaining relationship with the dealer, which is true but I found it ridiculous nonetheless. Lastly he told me never to come back to this dealership which is for sure after what happened today. I know the internet listed price but the reason I wanted to go was I wanted to see if they were willing to negotiate considering they had lowered the car price several times since it was available for sale more than a month ago. I also wanted to know the condition, the experience in case the price gets closer to what i was looking. The price was just 10% away, less than $2000 so there’s a chance they might lower it further in the near future. There is no need to get upset and insult a customer if he/she decides to walk away. Did I tel you I bought a brand new CR-V from them just over 4 months ago with this same salesperson? He should be more appreciative he earned that business. If there were time that was wasted that is my time as I had to drive 1 hour to get to this dealership, on a recently broken foot carrying my crutches. The dealership could potentially be earning more from having 2 cars maintained on that dealership throughout their lives. Seriously, what kind of dealership would actually treat their prospective, or in my case previous customer, with that kind of arrogance and rudeness? It’s not like it is the only car dealership I can go to. I didn’t expect to be treated like a king at a dealership but at least have some respect for people coming in to your store.

My salesperson Emmanuel was awesome, knowledgeable and very friendly. My family and I visited other dealerships before we went to Honda and I felt a lot of pressure to buy from those sales people at those dealerships. Which deterred me from wanting to buy a car from them. But with Emmanuel I didn?t feel any pressure. He was really laid back and very personable. He answered all our questions and wasn?t pushy about purchasing a car unlike the other dealerships we visited. At the end of the day, we were able to get a new CR-V at an affordable price. Thank you Emmanuel for helping us. I really appreciated the kindness and exceptional customer service you showed my family and I. I will most likely return and have Emmanuel as my go to salesperson.

Eric was very professional and helpful.. kept us well informed through the whole process

Had to go back multiple times 1:20 each way and now they are saying I need to go back to get my plate ship them to me for heavens sake

I like the service that ? s been provided and good customer service!

everything was good and fast, just that i can't make a call to schedule my appointment through phone.

I took in my accord because a clip had come loose inside the dash and it was rattling. They had the car for three days, I waited for a rental for over an hour, and after all of that they called and couldn't hear the rattle. They said they drove it and drove it and couldn't hear it. I got the car back, they had put two miles on the car. Hadn't really tried to find the problem, and were just trying to get me to go away. On the way home the car was ratting like crazy. In a year my lease will be up, guess where I wont be buying my new Honda. Also, good luck getting them to answer the phone! Worst service experience ever, and I have owned a Honda for decades. Terrible. I won't go back.

I took in my accord because a clip had come loose inside the dash and it was rattling. They had the car for three days, I waited for a rental for over an hour, and after all of that they called and couldn't hear the rattle. They said they drove it and drove it and couldn't hear it. I got the car back, they had put two miles on the car. Hadn't really tried to find the problem, and were just trying to get me to go away. On the way home the car was ratting like crazy. In a year my lease will be up, guess where I wont be buying my new Honda. Also, good luck getting them to answer the phone! Worst service experience ever, and I have owned a Honda for decades. Terrible. I won't go back.

Paul Diep was our sales representative and he was just great from beginning to end. He was personable, efficient, knowledgeable and guided us through the entire process. We are delighted with how we were treated from beginning to the wrap up of the purchase. Also, Linda met us warmly and James assisted with the necessary paperwork.

Highly HIGHLY recommend working with Paul Diepp!!!! He is the best! He is knowledgeable about all things Honda, he is personable and very genuine. He really changed my outlook on car shopping! If you’re looking for CPO or New, work with Paul. He will answer all of your questions, he will fight for what you want, and he will have an honest approach to selling a car. Also, he has a great sense of humor :)

Honda of Renton is the place to go if you want to be treated like royalty! Thank you Bill Shipley for the excellent care you gave me and my car yesterday!!

Great leasing experience with Paul (Phat), Tom Joyce and Boden.

They went out of their way to help me with my purchase. With them I had very friendly, no pressure car shopping. Easy paperwork and a service shop right there at the dealer. Very easy car shopping.

Tim, our service manager was great. No question about that. The service delivery missed recalibrating my tire pressure sensor before handing it back to me. So, 1/4 mile away from my home the low tire alert appeared after install of a new tire. Bummer. The redemption was Tim talked me through the recalibration over the phone so I didn’t have to turn around and return to the service center in the middle of rush-hour traffic. Well done, Tim!

Justin was my service rep! He was so informative, helpful and I really enjoyed working with him! Thanks again Justin!

Justin was fabulous, very helpful and informative! Thanks again Justin!

Overall great experience. No hard selling from anyone at the dealer.

This is my tenth year dealing with AutoNation and as usual have nothing but good things to say about the visits. I rely on AutoNation to give me first-rate service and believe that's what I get. Plus Bill Ackerman at the check-in desk is an excellent representative. He is efficient, thorough, friendly and humorous.

If you have to buy a car, then this is the best place to buy it!!! You are treated well from the moment you walk through the door by the receptionist until you drive off the lot AND BEYOND!!! They followed me to the car rental to turn in a car to make sure I didn't get lost! They also helped me clean out my trunk that was transferred from the trunk of my totaled car! The sales people, including the sales manager, were a hoot! They are everything you want but can no longer expect from a car sales experience! Oh, and I liked my car when I bought it, and now I LOVE IT!

The sales guy we had here was great and I would have given an all 5 star review had it not been for the service department. I gave four stars for customer service for the service department - slow to answer the phone and were not helpful. Had to have my navigation system reset on my new car. Went to Kirkland Honda to have that done right away with no fuss. Will not bother bringing my car here for service but the buying process was seamless.

Very good service and friendly staff

BUYER BEWARE - This is a VERY condensed version of the events, which spanned three months. There isn't enough space here to tell the whole story. I'd highly recommend any intelligent person stay far, far away from AutoNation and certainly NEVER purchase any of the warranties that they offer, they will fight you on them. I purchased a brand New vehicle in April of 2014 from an AutoNation dealership. As part of this purchase, I also bought a series of extended warranties for the vehicle, one of which was a tire and rim protection policy. The car is a Hyundai, but the warranty is an AutoNation warranty, not Hyundai. This will become important later. Fast forward to Nov 2018, we accidentally struck a pothole and the sidewall on the passenger front tire bubbled up. Mind you, not enormously, but the integrity of the tire was definitely breached. I called the warranty company to verify coverage (pothole damage is covered) and opened a claim. The next three months can only be described as absolute, bureaucratic xxxx. I was handed around, blown-off, ignored and dismissed at almost every turn trying to get AutoNation Honda - Renton (WA State) to honor this warranty. I was told on at least two occasions that the warranty didn't apply since it was purchased at a Hyundai dealership, even though the word Hyundai never appears anywhere in the contract, but AutoNation is blazoned on the top. I was encouraged to open a claim with the state on two occasions, even though I PURCHASED this warranty from AutoNation. Two in-person visits at two different AutoNation dealerships and countless calls, voicemails and blind transfers later, they have the tires back in-stock. The tires were ordered and sent back once during this whole event and had to be re-ordered. I schedule the appointment and take the car in for service. While waiting, they tell me they don't think they have the tires anymore. Finally, one of the dealership managers gets involved and the tires are replaced. I bought a new tire out-of-pocket as part of this ordeal, because I wanted to replace the pair, not just the damaged tire. Seriously, this was one of the shadiest interactions that I have ever had with a business and I am a Comcast customer.

The service consultant was knowledgeable, friendly and trustworthy. I felt confident that my car is in good hands.

Repair was $300 to $400 more expensive than I expected. Phoning to check on the progress of the repair was a nightmare. Vehicle was towed to dealership on Tuesday late afternoon; by 10:30 Wednesday morning we had not had any communication from service regarding needed repair or estimated time until job might be done. The vehicle was purchased form Renton Honda several years ago, I have had many service appointments through the years for routine maintience and repairs. The customer service experience has been on a steady decline. I would not recommend this dealership.

Awesomely Customer service!! I gave them 5 stars AutoNation . They are so friendly and awesome deal .keep it up AutoNation

All the best service , all the best service, all the staff are friendly

Received quite professional buying experience at AutoNation when I bought Honda Accord recently. In fact, all members worked like a correlated team to make final deal quicker and easy. I was little upset when I was informed in the last minute to realize Credit Card option is not available to purchase a car. Typical Sales team confirmed Credit Card is available though.

I had Paul help me find the vehicle I wanted, he reached out to me while I was looking online and asked me what I wanted. He Definitely delivered and helped me find what I was looking for quickly.

We were greeted by Erick who explained the process in a friendly open manner. We were directed to a comfortable waiting area and after a short wait the oil was changed and vehicle inspected as well as washed!

The salesperson Raj that helped me was very polite. I made an appointment but arrived early and he still greeted me though he was helping someone else and would come by to say he was right with me a few times which was appreciated. He even apologized which I didn?t feel he didn?t even need to do because it wasn?t his fault. The price was great! There was no mandatory additions that I needed to buy which was nice. I went to another dealer and they were going to charge me $7,000 more than the price of the car I got here for things I didn?t need and they wouldn?t take them off and we?re very pushy. When I was there I asked Raj if he would send me the final price of the car I wanted after taxes and fees and he did it quite promptly and I left that other dealership to come here to Autonation. Raj was also nice enough to look up to see if there was the color I wanted still available. That might not seem like a lot but the other dealership salesman was pushing me to get a color I didn?t want and I believe it was just so he didn?t have to go and find it. So I really appreciated Raj doing that! The inside was very nice too and clean

This was the easiest car purchase that I have made. No pressure and not a LONG wait just to buy a car! Most of my time was spent with Paul Diep learning how to set up and navigate all the new technical stuff. He was very helpful and answered all of my questions and his humor put me at ease. There was no pressure from anyone, how refreshing!

72 Cars inside, and kids area.

Excelente servicio al cliente.....

Great car and buying process, they are organized, friendly, and transparent. Everyone was super helpful, finance department was quick and professional. Thank you AutoNation Honda Renton.

The Lady sales person is very helpful, and also the whole team.I highly recommend renton Honda AutoNation.

Awesome experience! Friendly and laid back staff. Will recommend to a friend.

Laid back, straight-forward car buying. Easy and fun!

Eric was great with helping to choose all the necessary repairs and visually explain what they mean from a layman perspective. Really appreciate it.

Really easy to deal with. Good trade-in on the Jeep and Omar was really helpful and patient.

Follow up from the sales person on the windshield replacement was less then acceptable. He didn't have the answers to my questions regarding the windshield replacement process. Service director was excellent in his follow through and follow up.

It was a great experience and they got me into a vehicle with challenging credit circumstances. Omar was a great sales man and worked for us.

No high pressure. Very friendly and helpful.

Bought a used Fit from AutoNation Honda of Renton, and am very pleased. Pablo was very personable and helpful. No pressure, and did his best to answer all my questions and fulfill my requests. As it was a North Carolina car, I asked to view the car on a lift (they salt their roads) to look for rust, as well as take the car out for a pre purchase inspection. Both requests were granted, in a timely fashion.

Happy with service experience.

They Sold My Car to Someone Else and Wasted My Time. They have incompetent management and a terrible sales process that lacks common sense. Last night December 21st around 4:20PM I visited AutoNation Honda in Renton WA to purchase a 2014 Mini Cooper S. When I arrived, another customer was is negotiation on the Mini Cooper, and I was asked by sales if I would like to wait to see if the sale falls apart. At 5:05PM my salesman and I were notified that the sale fell apart and we were given the keys to the car. We immediately went on a test drive and after the test drive, we proceeded to sign documentation for the purchase (we had the keys with us the entire time). After signing the sales documentation I was sent to financing to finalize the transaction. After waiting 20 minutes in the lobby, the salesman returned to say that the Mini Cooper was sold to someone else. Apparently, while I was on my test drive a 3rd customer who had previously test driven the car several days ago and the Left the dealership returned and purchased the car. Of course, management could not explain how they sold a car while I was in possession of the keys and signing the contract. In my opinion the sales process at this dealership needs some serious improvement. It’s like going to a restaurant to order food and then someone in line behind you orders the exact same thing as you and then takes your order.

Easy, nice, polite, tactful - great experience. Easy to deal, easy to buy, excellent support from Paul Diep. Really touching attitude of the staff. Mr. Dieo spent almost two hours with me introducing me to the hi tech miracles of the new CRV. I really appreciate his efforts.

Good Job it's always nice to be around Friendly People at Honda

I had a great experience purchasing my 2016 Honda CRV. I got to work with Paul Diep, who is wonderful! He was very knowledgeable, I didn’t feel pressured on anything and he did all he could do to give me a good deal. I feel very fortunate to have worked with such a great person. I feel like this whole experience was very personable. He went out and beyond. My boyfriend and I had been there for hours and he pulled out his own snacks to share with us. If your looking to purchase a new car definitely go see Paul, you will not regret it! Thank you 🙏🏽

Great sales service, and thanks for timothy collins 👍

Great sales service and staff 5 stars

The only problem I had was that the TV was turned on to a Jerry Springer type show and I had my grandkids with me. I could not find anyone to change the channel and we had to move out of the room.

Never received a call once the service was complete due to Comcast blocking the Service Center phone number because it comes from out of state. This information came from your service rep, Shawn. If your rep knows you have this issue, then I’m guessing management also knows this call blocking issue exists. If that’s the case then why hasn’t management worked this issue? This is flat out crappy service. I wasted five hours of my day waiting for a call that never came. I had to call your service department to find out. Your service representatives should at least be verifying the contact number is not a Comcast number until you get the issue fixed.

Great car and buying process was more informative than high pressure

I brought my Honda Pilot in for a recall to be performed and while there Gledjan Vesho advised me there was a second, more critical recall that was in need of being performed. What was supposed to take 45 minutes turned into 5.5 hours. Gledjan Vesho was so friendly and courteous to my sister and I. He offered us transportation through a rental car at no cost. It only took about 20 minutes for the car to arrive. The waiting area was spacious, clean and comfortable, they had several kinds of hot drinks available, it was almost a pleasure to wait, lol. Almost! Gledjan was so efficient and knowledgeable. Thank you, sir for treating us so well! You made a difficult day much more manageable. I bought my Pilot from Renton Honda in 2012 then moved out of State for 4 years. Recently moving to Gig Harbor I’m happy I brought the repairs back to you. You treated me like I bought the Pilot from you yesterday! Happy holidays Renton Honda!

Great service at reasonable cost.

Thank you your service we got at your Service Center yesterday. We appreciate the things you have done for us. Thank you Eric for everything you helped us.

I take my 2006 Element in and those guys are awesome... Bill Ackerman.. explains everything thing to me and always so helpful ..today in and out he checked my fluids... I keep my car serviced by the book and this car has never let me down... thank you ...for honest and trust worthy service .

After putting off my device for a while, I got an appointment and service as promised the same day

TL;DR I wouldn't recommend buying an autonation used car. They seem to not follow their own policies. I recently bought a Chrysler 300c from here, and oh boy, I didn't know their "worry-free" didn't include the two malfunctioning knock sensors that they tried to make me pay for even though it was something that needed to be done before I bought the car. So, their manager Kurt and I worked out a deal and they paid for everything, after I hadbeen waiting for 4 hours at the dealership. Their mechanic Justine was really nice and supportive though. This star is for him. Now the other problem with my car is an electrical issue that I assume I'll have to take to a shop and pay out of pocket for as it makes the car's electricity turn off for a split second.

We had a great experience at AutoNation Renton Honda. The facility was great and the service was even better. From our sales rep (Mindi) to David at finance, we never felt rushed and everyone we dealt with was very cordial.

Purchased a vehicle from Autonation Renton via internet sales. The full payment was wired transferred on October 1. I was told the vehicle would arrive the following week. I was told the truck would be shipped to an Autonation in my area where I would sign the paperwork and leave with my new vehicle. Days later I was told the paperwork would need to be signed before they could schedule the shipment of the vehicle. They had not prepared the paperwork to send to the local dealership. When the paperwork arrived at the local dealership almost a week later, the tax that was paid was not reflected on the bill of sale. To expedite the sale, they agreed overnight a refund for the tax and send the title. It took a few days to get the check, but the title didn’t show up. After numerous broken promises the truck showed up on October 15; over 2 weeks after the payment was sent. The truck was dirty with mud up the side from being driven, one key was not programmed and would not start the vehicle. The key fobs were not programmed either. The 2 rear tires are more than 5 years old which is a safety hazard. The title did not come with the truck and there was not a temporary permit to drive the vehicle. I called multiple times, but no answer or returned call so I used a different cell phone and the picked up on the first ring. I expressed my concerns, but they were unwilling to help. The GM from the local dealership was able to get the temporary driving permit, but Autonation Renton was dismissed by concerns with the keys and tires.

Great customer service, employees are very courteous and making sure that the customer knows what's going on with the car.

The Used Car that i bought is just exactly as specified online.

Justin was awesome he was accommodating and understood my work schedule wasn’t aligning with the hours of operation he was so helpful and gave my car a nice wash. Thanks again Justin!

Excellent service as well as Mr. Bill Shipley who assisted me for my car service.

Brandon at the service division was professional, gracious and very helpful. My sincere thanks.

Service rep was ready and waiting to provide requested work. which was done within the time period promised.

Nice people

The people at AutoNation are always really friendly as well as professional. But I have always found this with all my Honda dealings.

Bill has always been the most helpful and always listens to my concerns. Because if him I will keep going back for service.

This dealership was top notch! Paul went above and beyond to make sure I purchased the car I was most comfortable with

All good, nothing negative to complain about. All my questions were answered and I was invited to be back in touch with the dealership should I have any concerns.

It went smoothly and they did they’re best to work with my schedule.

I went in for my 70k service (basically just an oil change and multi-point inspection) and was told the wait would be an hour... two hours later, they finally finished, and didn't keep me in the loop until I inquired at the 1h 35 minute mark. That said, they were very friendly and apologetic and ended up giving me a huge discount on the service. Very nice people!

Went for a test drive and bought the car the same day

Bill Ackerman exemplified what quality customer care is like. He is very educated and was able to inform me lots about my car’s maintenance. I feel supported and cared for knowing my car is with trusted professionals. Thank you, AutoNation Honda Renton!

BAD. Not following iinsruction

If you are buying from out of state, do yourself a solid and skip AutoNation, and double-skip AutoNation Honda of Renton WA. Or don’t, just be ready to wait a month or more - after you pay for the car. Their check-list for selling cars to out of state buyers is a hand written note (literally, we have a picture), they use a quasi third-party notary to sign docs (even without a loan, and they auto-select Starbizzle as their location of choice for document execution), and the shipping company - which AutoNation selects, took more than a week and three drivers before they could even pick up the car. However, the worst part about AutoNation Honda of Renton is their heinous customer service. Of the 3 Sales Managers, the GM, and the Sales Associate we talked with to arrange the transaction - yes 5 different people were involved in sale of 1 car… for cash (i.e no finance dept) - not one of them ever reached out to us of their own volition to see how the process was moving or if everything had been done as agreed. The notary a.k.a Maverick (Did your mother not like you?) never, not even once, reached out to us. The shipping company, Metrogistics only contacted us after we reached out to them. Throughout this entire dumpster-fire of a transaction not one person at AutoNation Honda of Renton called and said “Hi this is xxxxxxx, and I just wanted to see if everything was progressing well with your purchase, is there anything we can do to help?” As icing on this manure cake, we’re writing this review at their request. Despite how they treated us, they sent an email asking us to review them Google and Cars.com - oops! Maybe they should’ve turned off that auto-drip on their CRM software… oh wait, that would have taken a proactive approach to customer service, which as we’ve stated, is not their strong suit at AutoNation Honda of Renton. Never again AutoNation, never.

We’re very much satisfied with the service they provide

I purchased my first car which is Accord 2018 from AutoNation Honda. It was a great experience. AutoNation gave me the best price and best service. There associates are very nice and deals with customer in very mannered way. There process was very quick which saved lots of time. Thanks to AutoNation Honda for giving best services.

I had a great experience at this auto dealer with my salesperson( Paul) such an awesome guy. Very professional at his job. I would go there again if I ever need a new vehicle 🚗. Thanks Paul

I knew exactly what car I wanted. They gave me fair trade value for my vehicle. And an INSANE deal on my new car. I don’t know how they even made money. Almost everything was taken care of online/via text with a firm price on what I was going to finance before I even got to the dealership. They even got me a better rate by almost an entire percent and a rebate I went in with 5k in negative equity in a vehicle I didn’t like, and walked out 7k in the positive. I wish I hadn’t wasted time shopping around with other dealerships that tried to screw me at every turn, and I will definitely use them for future purchases and recommend them to anyone looking for a vehicle.

It was fast and awesome and kept me informed about my vehicle.

I usually go to Renton Honda to get my car serviced, because it's closer to where I live, they have a waiting for the customers to help themselves to a hot beverage and watch TV, and also vending machines. They also have the newest Honda models in the warehouse for the customers to look at and check out. They also have restrooms. And complimentary car wash if offered and the customer would like to have their car washed before it's given back to them. Unfortunately I didn't buy my Honda Fit from Renton Honda, at another Honda dealership. This time it's discovered that I have an almost dead battery, that's why I was told I needed to have it towed to the Honda dealership to have it looked at.

The service is always wonderful. Very polite, cheerful and helpful.

I bought my Accord from Renton Honda on the strength of their service reputation and have never regretted the decision.

Our service tech was very friendly and knowledgeable.

Great service all around. Live Honda. I just want the tech servicing my car to reset oil monitoring screen to 100%. I get in and it still reads 15%.

Excellent Customer Service by Mariano Prado. Mariano was very respectful of our time in deciding the color of car of interior and exterior as well.