Showed up for a week ahead of time scheduled test drive, waited an hour with zero contact from any employees. I'll be taking my money to a dealership that actually wants it.

Beware of service department: Bought my car here the sales experience was great. However the "first Service" apointment I took the car in for at this place was disappointing and seemed more like a gimmick for them to get me in there so they could get more money... I contacted them regaurding an air condtioner Issue I noticed with the car, was told sure we can take a look at that while your in on your first service visit. I also asked how long the service would take was told about 30 minutes. I showed up to the service apointment and the gentlemen told me I had to drop my vehicle off it would take them at least 3-4 hours just to check the ac system. That's the first red flag...(I had my truck ac system checked and completely vacuumed out and recharged At another place, it took them less than 2 hours) Due to my vehicle not meeting the recomended oil change interval yet no oil change was done. The service consisted of them telling me they checked the fluids and driving it through there car wash. I got no paperwork stating they checked or did any kind of inspections on my vehicle and they did not say anything about it not needing an oil change or that they didn't do it. I did ask if there was paperwork, the guy said no. That's a second red flag...I found out by looking at my vehicle after and noticing it wasn't done. The day after the service I got a call from them asking if I made it to my first service apointment or if I needed to reschedule. Third red flag... not a place I'll be taking my vehicles for service.

Dealer contacted me right away with best price of any I had been quoted including Costco. Unfortunately did not have color I wanted. I ordered from factory for slightly more money, but their written quote helped me negotiate.

Roadside assistance unwilling to offer services even after consistently paying their preferred vehicle care package. Their insurance is a scam

Car needed a bit of oil the seller told the kid to put more oil & the dude literally added 2 liters more than what it was supposed to have. Also there this parking lights switch and we didn’t know about it and when we told the lady how to turn them off she told us that she was going to check on it but the “mechanic” only took out the fuse so we were without lights on the drive home.

The building is clean, the folks in the service department were helpful in explaining what my car needed. Loved the complimentary shuttle service.

The wait time was almost 2 hours. When I first started my car after the oil change, I noticed someone turned on the A/C and changed my A/C setting.

Took my car in. I heard the infamous "clicking" sound but the engine does not turnover. I thought it was the starter. Renton Honda said, "nope". Just a bad battery. Saved me a bunch of money for the old car I was using! I bought a new battery. I appreciate the honesty and timeliness.

Felt well cared for. Got exactly what we wanted in the price range we were looking for!

We have always received great service at Honda, and Honda AutoNation is not an exception. Thanks to Mary on the phone, to the service department, and to Brandon Large for a great experience!

Horrible horrible shopping experience! Stray away if you can. I worked with both Pablo and the General manager of sales for over 4 hours to be told “there is nothing we can do”. I was looking to pay full price for a car that was used and was asked if I would be willing to charge it to my credit card? I’m not sure what kind of salesman are here but not many people are looking to charge $7000 to a credit card. Please trust me and take your business else where they are way above market value and not here for customer service. Find someone who wants to sell you a car

Scheduled simple oil change appointment, but take more than 2 hours to finished.

When I bought my 2018 Honda Accord 2.0T in December, I felt like my sales rep Nhat was trying push a sale on me. I also selected blue illuminated footwell lightingbut got white instead. From point of sale the options were blue or red so I selected blue. But later claim they don't make blue for 2018 Honda Accord without trying to make amends for it. I went back to their shop multiple times, spoke to two service department reps, parts reps, 2 managers, and my sales rep regarding issue without a solution. I did got an offer to get half the money back after 7months (June) and I get to keep the footwell but I haven't heard back from the manager since then. Also they try to make you do oil changes at 3000 miles or 4 months when in owner manual says 15% oil. When I leave voicemail to service department because the intake came loose(it was not tighten fully by manufacturer), they called me 2 days later about the voicemail then hanged up on me right away after I told Debby that the service was completed. I find the service I've received from this dealership rude and unprofessional. Attached is a copy of the loose intake.

Timothy Collins’ professional and excellent service was highly commendable.

Emanuel, who is my sales man and he was great!! He explained me many things I didn't know about car and was very respectful to me. I decided to get a car here because of him. Thank you very much, Emanuel!!!

Bill L. Is very knowledgeable and will provide you with the utmost honest recommendations and suggestions. He is a real professional.

Bill Shipley was great to work with and the car seems to be handling well.

Bought a 2018 Honda Fit from these guys and of course they push all the warranty’s they can on you. “Theft protection package and apperance package” Be extremely weary of those warranty’s do not buy a car from them if they refuse to sell you the car without these “warranty’s” they are non refundable and do not cover anything your regular car insurance doesn’t already cover. I just wanted them to clean up a little make up smudge on a sun visor when calling the 3rd party they send you off too Honda doesn’t actually honor these warranty’s by the way they are selling them for someone else. So besides that the 3rd party actually said they don’t cover 99% of the things I was really told they would cover, go figure. They told me for 500$ they will clean off bird poop and your dirty seats and only if they are leather. If your cloth interior gets dirty your SOL. Beware do not buy a car if these warranty’s are pushed on to you, you can buy them without the warranty, it’s only sold because the sales guy gets a large commission of that sale. I cannot stress enough your appearance package does nothing to keep your car looking new, it’s just another sham to squeeze every dollar they can.

Told Peter on the phone what we had to pay. He said come on in and we can negotiate. He would only negotiate the price down $300 but wanted us to come up $1,300 over what we said we had. We walked!! No gonna trust salesman from Renton Honda because of this lie.

The advisor didn't go over my check sheet. When I asked how my battery was, he flipped to the page and said "oh good" I said oh wow it says my front breaks are only at 3%! All he said was "oh ya" first time the advisor didn't go over my work sheet. So disappointed

Have my cars serviced since 2014, very satisfied. Tim is very helpful and professional.

The sales staff was great but the process was the slowest I have ever experienced to pay cash for a car with a $200 trade-in. It took almost 5 hours before I was driving off the lot. If you go here be sure to plan for plenty of time. I sat for almost 2 hours without anyone speaking to me.

We had a great buying experience at auto nation!

Excellent buying experience and very patient with my dog that travels with us. I am very pleased with this purchase experience. This is my first Honda and am very happy!

The wait is long even though you have an appointment.

Very slow service! Great car but no go to them

Very cordial all from the advisor and the technicians, very clean the place and my car is always up to date in service, a professional service.

James at the Renton Washington Honda dealership has given me the best experience when purchasing a car. He has helped me through every step when purchasing the car. He was respectful and very patient when I was considering the type of cars I wanted. He gave me clear information on the car I was interested in which made it even easier to purchase it through him. Would definitely come back if I was planning a new car for my children.

My experience with Autonation Honda has been challenging to say the least . It started out with being lied to and continues still 7 weeks later . First when considering buying the car one of the sales manager's told me this used car had a 30 day 3,000 warranty. But when signing the paper work they said no it only had a 5 day 250 miles warranty . So I ended up buying an extended warranty for $3500.00 . Well I have called over 30 times about this because the dealer was supposed to give me an ID card and booklet of coverage . I still don't have the booklet . Each time I talk to someone they say they will take care of it . And call me back but it never happens . I have been lied to by Mindi,Kurt,Martine. Now the reel kicker about this . I finally gave up and called direct to Red Shield warranty company . Guess what I am not even in there system . So where did my $3500.00 go ? They said they are looking into it ?Just a note to anyone that buys this warranty . If you read the fine print it says you are not covered for 30 days or 1,000 miles . So if something happens in this time you are S.O.L. .P.S Every time I call A.N.H to try to resolve this issue the person of interest is either off that day in a meeting or with a customer . So I leave a voice mail to no avail they never call back . I also tried leaving email's same thing . I feel like the long lost cousin who is asking for money . But when I was buying the car they treated me great . Until I drove it home . Next when I bought the car it had no owner's manual and only one key . So was told buy Mindi through a sales manager Kurt that they would order me a manual at no cost and I could purchase a spare key from there BMW dealership at there cost $180 . This took 4 weeks to accomplish and 40 more calls and 40 more lies . Even had one sales manager I believe his name was Lamar in one of my 40 calls said I was lying and that there company never does this and if he were the one selling me the car he wouldn't have sold it to me . Listen with this group of people get everything in writing as they have very selective memory loss .I asked Lamar if he was calling me a lair about this . Then he hang up on me . Look I don't think this was an isolated incident . I believe this is there business model . One more thing I was told this car had a fifty point inspection . But after my 5 days a light came on the dash indicating a brake issue . I called Kurt and asked in the fifty point inspection do they check the brakes he said oh yes and we will deal with it . You guessed it that was over 3 weeks ago still no call back from Kurt . There are some other issues with the car also that should have been seen in the inspection . So am really doubting it was done . Look I know from reading some other reviews that someone from ANH will probably respond and say oh we are sorry . See I don't blame the people that have lied to me there is a much bigger problem with this company when these thing's happen it has to come from the top . Probably the general manager or higher up the food chain . So in closing if you are contemplating buying a used car from ANH my advice would be proceed with caution .. P.S. I could say more .

One of the two recalls on the middle row of seats took longer than expected. I consider it par for the course.

This is the 2rd time within 2 yrs, my sister-in-law has come back from getting her oil changed and been told her civic has major problems and driving her car is dangerous. 1st time, she needed a completely new engine, $2450 estimate. Afraid to drive the car it sat for 6 months in her garage. Until I was up for Christmas to look at it. All that was wrong was the oil pan had a leak. 5000 miles later. She once again goes in for an oil change. 2nd time was told her car has major problems. A blown head gasket. Smh, BS. I live closer to her now, so I told her I'd look at it. The next day, I tested for a blown head gasket. Checked the oil, no milky white oil. Took the valve cover off, nothing there either. Checked the coolant in the radiator, no oil in there either. So I took out my block tester, yep you guessed it, no blown head gasket. So how do oil get into the radiator reservoir, my guess is someone put it there. I informed her that everything was fine, And to never ever, go back to this Honda stealership. If you do go there, go get a 2nd opinion. It will probably save you thousands of your hard earned dollars.

Didn't seem very busy, casual environment. Was there to help a friend learn about a new CRV EXL, costs, color, availability and get some familiarization with the model. Most of showroom cars were locked. I saw about 5 vehs before I stopped a salesman for assistance. He was also busy. But got me some info, I in turn, gave him the customer's trade in type and desires. The receptionist may as well go home, no life there. ...no hello as I came in the front door. The buyer wants o.blue, on the next truck and is a pmt, buyer. Mariano was the rep. This buyer just about has always owned a domestic vehicle. PS: the white pickup has a key spot on the floor, the hidden bed box is dirty. .really, it's the newest model.

Customer Service and value has declined through the years at this Honda dealership ever since it got sold to the new owner. I was a regular customer back in the early 2000s and always had peace of mind when I picked up my car after getting serviced. In the last 2 years, I've taken my car here for oil change and maintenance. Starting in 2015, I noticed they would call my phone number to promote their products, which annoyed me but was not enough reason to stop going. I told them to remove me from their promotion list. They told me they will. The most recent visits were bad experiences. I took my car in for the 130K maintenance and asked them to check my brakes. They did all the usual maintenance and told me the brakes are fine. A week and a half later, I was having serious issues with my brakes. I brought my car back in and told them about the issues. This time they told me I needed new brakes! I dished out another $500 for new brakes and asked is they would honor their 15% discount that they have on their website. The man who was helping me said he can only give me a 10% discount. I asked if I can get the 15% discount if I show him the website offer. He was firm in stating that the job only qualified for a 10% discount. After 3 weeks, I started hearing another concerning sound when I stepped on the accelerator. Before calling their service department, I decided to check the Renton Autonation website to see if it's true that I can only get a 10% discount for the new brakes replacement service. The website information showed that any job over $400 qualifies for the 15% discount. I called to talk to their service manager to find out if they offer the 15% discount for service, without telling them about the new problem. He said "yes" so then I asked why I was not given the full discount when I brought my car in for new brakes. He told me he will check back with the person who took care of my service. He called me the next day to tell me this was an error and that he has adjusted my credit card account charges to give me my refund. I decided to stop taking my car to Renton Honda because I no longer feel that they are the same company that took care of my car back in the early 2000s.

Autonation Renton is the best dealer among these area. The Service Advisor was excellent and he did care for his customers. That is why I keep coming back to this location for the service even though it is about 20 miles from where I live and even if there is another Honda dealer that is much closer. When it comes to "AutoNation", you know you will receive exception service that you are looking for. I will for sure do all the car maintenance here as long as I have the same car (regardless of the distance I need to travel) because when it comes to the car maintenance, I want to be confident that the service location can make my car work and I will be safe driving the car. In the future if I am getting a new car I am for sure willing to do business with AutoNation. This is a very trustworthy brand and you can trust them without a second thought. They are sincere and professional, helpful and understandable. They are always working to achieve extra miles to make their clients happy, not just to get the work done. There are some other good dealers in this area but they are just not as GREAT as AutoNation Honda Renton. My service advisor Gledjan Vesho was awesome. He did everything he could to make my service experience from bad to a totally happy ending. He was very professional and super helpful. On top of that, he cared about how his customers felt in an unexpected (yet not pleasant) situation and was able to turn it around to a total different result (which was great). I would definitely recommend Gledjan Vesho as he always looks through your car's maintenance history in the system (if you have a profile in their system) and then provide you with services suggestion. He will not suggest you to do any unnecessary maintenance and will provide you with a quote that could hardly be beaten by any other dealers in the area. He is very knowledge and can answer most of your questions that you may think of. I truly trust this company (AutoNation Renton Honda) that is why I am writing so many words here (and I do not usually do such things). I would be happy to see this company getting more and more business and achieve its financial goal because I know as a customer that we will also benefit from this (getting exceptional service and great deal).

Unhappy with the air-conditioning inspection service. We brought the car in to inspect driver's side vents due to warm air blowing with air-conditioning on (air-conditioning for passenger vents were blowing cold air - still working), and after inspection (~$170), all vents are now blowing warm air. We had the air-conditioning serviced a couple of years ago (~$200), but ended with the driver's side vents blowing warm air. Last week's inspection indicated hose/condenser need to be replaced (estimated @ $1.3K), wondering why hose and condenser replacements were not recommended a couple of years ago given the issues we have had. We have been a loyal customer (bought 2 cars from when the dealer was family owned). In this particular case, we feel like we have been taken advantage of.

We bought a certified pre-owned car here, a CR-V. The price was very fair, especially for a CPO car that carries some warranty. However, their salesperson quoted me one value for my trade-in but their finance person cut it down and then jerked me around when I tried to negotiate back up to the value the salesperson had given me. Even though this was supposed to be a clean, fully inspected and "premier" used car, it was still dirty inside when we bought it and the wiper blades hadn't been replaced. Friendly enough staff, but a little pushy for the extras that I didn't want.

The Service Advisor Gledjan Vesho is a pro. After he changed the oil on the Civic then he checked the system and he knew that I got 2 cars with the recall on the Rear Lower Arm Bushing, he then booked my 2 cars for the services. Thanks,

On 27MAY18 my wife and I had a 2:30 appointment with Mariano to see a black 2012 Audi A6. We purposely arrived at 1:45 and was able to look around at the Odysseys in the the showroom. We checked in at the front desk and waited in the entry for 30 minutes before someone came to out to greet us only to tell you us someone else would be taking care of us. So we waited... Another 15 minutes and we felt like we were simply bothering everyone who we would've needed to speak in order to purchase the car. We were called by the GM approximately 3 hours ago later to see how our appointment went. We tried to reopen the dialouge to purchase the car and were immediately shut down. Let me say I purchased a different Audi from a private party and couldn't be happier. The black 2012 A is still on the their lot today, I can't imagine why. As for calling the GM in order to discuss the situation, he has already called us once twice but can't seem to care to remember.

I was told car washed...it was pretty dirty still...front window if done???...since the film put on at purchase 3yr protector... it's getting harder to see.

Wait for service can be long on thy weekends

They will not share interior pictures without me giving my contact information. Ha! This place obviously doesn’t want to sell cars!

Prompt and courteous service! Top notch!

Easy process in purchasing our vehicle, salesman was very kind and cared about our buying experience.,

Jame is good and professional dealer, he is honestly and prolite with the customer " me" he is good and nice. i was lucky can deal with him. thank you so much Jame

Compared prices from lot of dealers and got the best deal from AutoNation. Best customer service.

I really didn't want to buy a car due to all the hassle and headaches that comes with it, but I needed one. This was the first place on my list we went to. We walked around the parking lot looking for the cars on my list and found them. During that time a sales rep asked if we needed help and we said yes. After that it went all down hill and this person made it so easy for us. She was so nice and up front about all of our questions that my daughter wanted to buy one that day too. It only took us 4 hours from test driving to signing all the papers. I was really happy that I didn't receive a headache and my son was happy with his new Cheve Malibu. Thank you Khadijah Islam from AutoNation Honda of Renton.

Everyone was very friendly, and helpful. The environment was nice. The salesman was time efficient and was able to answer all of my questions. I will be referring family and friends to come! Great service.

Worst dealer ever owns us $300 for car transport we did for him can't ever get a hold of a person in charge do not recommend anyone to work with them.

It was very good service! I would be coming back for future car services and I would recommend this service center to my friends and relatives.

Went to look at a specific used car, we were not told it had sold the day before - even though we had spoken on the phone with the dealership multiple times after it had sold, which was misleading. We were shown other cars, one with mud and grass on the back and sticky material inside the car, and then were pressured to look at cars above what we gave as a hard upper limit for price range. Felt as though we weren't really being listened to or taken seriously on what we were looking for. They were friendly enough, but the visit just didn't work for us.

Our service advisor, Justin Ibanez was awesome. He was always very accommodating , helpful and full of knowledge when asked about our vehicles problems and concern. We are happy he is there now.

Justin Ibanez was super nice for helping me. And also shout out to Bill Ackerman.

Pleasant buying experience working with Tim. He was very knowledgable and patient working with us while choosing a certified pre-owned Honda CR-V. And Boden was very helpful with the financing.

Went and bought a car over the weekend from these guys. The place was nice and well kept and I was quickly helped. My salesman, Emmanuel, was considerate and listened to what I had to say which I appreciated. He struck a good balance between helping me navigate the process and still trying to sell me something. After taking the car for a drive and finding it acceptable I went through the usually ill-perceived process where I give them my money. My salesman was straightforward and didn't seem to obfuscate anything he had any control over. The one major criticism I have, and I'm sure this is per their company rather than their individual workers, was that my final payments for the car ended up on running a credit for me that would only be processed once I signed for the car. I was given an "estimated" monthly price, signed my name, and found a very slightly different price when I went through all the financial paperwork. Now this worked out fine for me. However, if you know you have bad credit, be careful as I can't say your final payments will be much the same to your original discussion. Overall the people who work here seem nice and friendly, able to work person to person rather than provider to consumer. This was my first time buying a car and it worked out fine for me thanks to the staff helping me.

Fast and friendly service every time I visit. However, part of my oil change service was supposed to include an interior vacuuming (and was even stated in my appointment reminder via e-mail)- my car was not vacuumed. I have found that a couple of different times I’ve come into Honda for an oil change, either vacuuming or car washing has been completely ignored when I was told it was included. I’m not sure if this is laziness from the mechanics or lack of communication with the check-in staff. Also, when I brought up an issue with my car window that I wanted a quote on, the man who checked me in did not seem eager to accommodate & said “the mechanics do not really like doing that because it requires taking the entire door off and they do not get paid for it”... Luckily I was not in the mood to wait another hour on top my oil change service, otherwise I would not have let him get away so easily with speaking to a customer like this. Not sure if the auto department people work on commission but please give a refresher on what to say/not to say to customers.

My salesperson was very helpful as was the finance department. They did mess up on my quote and forgot the correct tax which was not found until signing the paperwork, which was annoying as it added an additional $2,000 to the final price. But, in general it was a good car buying experience.

I called over 26 dealerships and Igor at AutoNation offered the lowest price of all of them as well as supreme customer service! He was amazing at answering all questions promptly. Would definitely buy from him again.

I just bought a 2003 RS6 form Honda Nation and Tenzing was my sales representative. HE went way beyond what any person would do. I live in Bend Oregon and he still worked with me like is was right there. When i flew up to Seattle air port Tenzing was there to pick me up. I would recommend any one who is looking for a car or truck to stop by Honda Nation and talk to Tenzing or any of there helpful people.

I just bought a 2003 RS6 form Honda Nation and Tenzing was my sales representative. HE went way beyond what any person would do. I live in Bend Oregon and he still worked with me like is was right there. When i flew up to Seattle air port Tenzing was there to pick me up. I would recommend any one who is looking for a car or truck to stop by Honda Nation and talk to Tenzing or any of there helpful people.

Offered really uncompetitive price, higher than around, and really low trade in value for the car (other dealership offered $2.5k more). nothing helpful besides smiles and blah blah, and junk email.

These guys have no clue what they are doing. I really liked a used bmw at their dealership, There was some issue with my financing. Everytime you try to call or email these guys, i ended up communicating with a different guy and all of these guys had a standard reply, "we are talking to bank." Upside, i got a better car, for a little extra, the only thing is i bought it cash down. I would've paid these guys total cash too, had these guys not been so unprofessional, and more communicative. Anyway good riddance. PS: Pablo is good. Rest not so much.

I love my new used car. Unfortunately the salespeople and the finance people have poor communication and I really feel like I was lied to and bought a car after a bait and switch situation. I would’ve walked out without buying a car but I really liked it. I still feel cheated and hope they improve their sales tactics.

Leasing a brand new car and a few days later realized it has no heat. Not their fault, but it took 3 hours to tell me what the problem was after I went to the counter and asked for either a new car or a loaner car. Not sure how long they would have left me waiting. It has been an inconvenience to say the least and it is truly a VERY BAD START. Things are still up in the air and I have a loaner car. Not too pleased right now.

Not helpful, trying to by a car not a toaster.

Waste of time, good inventory.

My experience was, as usual, very easy and thorough. I took my car in for an oil change and a factory recall on a battery sensor and both were done in a timely manner.

The sales process was excellent. They were open to negotiation and it ended up with a good deal and trade in. There are many features on this car that take some education to utilize them properly. Purchasing a car like this I have always received sufficient documentation to provide reference material on the features of the car. In this case I only received a "Quick Guide" and no owners manual or navigation manual. I contacted the sales manager about this and was told they would provide these manuals. I haven't heard back on this a week later but did find an online request for the manuals that would take 5 weeks to provide. I am still learning about the cars features but having complete manuals to help me learn while in the car would be very helpful. What attracted me to this particular car was technology this car features. I just need to learn how to use them.

The sales process was excellent. They were open to negotiation and it ended up with a good deal and trade in. There are many features on this car that take some education to utilize them properly. Purchasing a car like this I have always received sufficient documentation to provide reference material on the features of the car. In this case I only received a "Quick Guide" and no owners manual or navigation manual. I contacted the sales manager about this and was told they would provide these manuals. I haven't heard back on this a week later but did find an online request for the manuals that would take 5 weeks to provide. I am still learning about the cars features but having complete manuals to help me learn while in the car would be very helpful. What attracted me to this particular car was technology this car features. I just need to learn how to use them.

Justin was very nice and professional he really understood the problem on my car and fixed on a time matter.

Below is my wife’s experience at Renton Honda with our 3 year old and 1 year old twins. If we need to go to a Honda dealership for something in the future, we will drive a little further to avoid this one... “no greeting, just passed off between 3 guys that jumped right into business. First words from 2nd guy: "I need your key." First words from 3rd guy: "last name?" quoted 2 hours. at 2 1/2 hours I noticed car was parked out front. had to go up and ask about it. Was told a different guy was now handling it, I waited for him then original guy said he actually had my paperwork now. bathroom was very dirty Kids room had blocks that were the dirtiest I'd ever seen. 3 books- one in Japanese. Nothing else.”

I had the worst experience ever at AutoNation Honda in Renton. I brought my vehicle in for oil change and re-calls I was told they had some of the parts and will order the rest. I left my car to them at 10am and no one called me to let me know if my vehicle is ready or not and when I called I couldn’t get hold of anyone when I came to pick up my vehicle at 6pm I paid for the oil change and when I got into my car I found out nothing was done no oil change no recall parts was fixed and they were confused and couldn’t figure out if the technician fixed all the three things that had re-calls. I was so disappointed they had to change my oils while I waited what kinda of service is that I lost trust at this dealership completely and I will never return to them. They told me someone will call me in the morning that was 3 days I am still waiting for that call.

Excellent service. I was helped as soon as I arrived and check-in process was smooth and efficient. Repairs were taken care of quickly and pick-up was easy.

They worked tireless to ensure I got the car I wanted and the price I was willing to pay. They were kind and courtesy the entire way, and even now willing to help if I need any assistance with my vehicle. Thank you so much!!!

I spoke with most of the Honda and Chevy dealers before I ended up here. So many had to me they could do something and when I got there they couldn't. This dealership did just what they said and did it with amazing customer service. If you want a Honda don't waste time at other stores. They are worth the drive.

Great customer service, no pressure, and a fantastic price!

Friendly, but not high pressure. Very clean and nice

I was getting the run around in Bremerton so the short drive to Renton was well worth it. David Slingwine was quite the gentleman , he was curious and helpful throughout my complete buying experience. I left with a brand new 2018 accord! Thank you to the staff at Honda of Renton.

Great Experience buying my new 2018 Honda HR-V EX Omar and Darrin were wonderful to deal with. The whole buying process was great, cab highly recommend this dealership!

The service staff is friendly. The service department damaged my car on the lift. Then damaged it again while repairing the damage. After 5 trips to AutoNation I have my van back but I am still unsatisfied. I would recommend you don't use the service department.

Not too bad, average. Bought a 2014 Honda Accord from the dealers. Drove about 3 hours to purchase a stellar deal posted online, when I was about an hour away they called and claimed that it had sold, but the ad had remained online some time aftwards. Worked with Persia, she was polite, attentive and professional. The dealer has a no negotiation policy, and they stick to it. I got a fairly decent price, however I believe I was cheated on my tires. Within the next couple of weeks, come snow and ice, the poor tread revealed itself, and I almost got into a couple of accidents. I thought maybe they were just cheap models of the Continentals, but a month or two after I took it in to get my oil changed (mind you after going on a loing vacation and not much driving) only to find out that the tread of all 4 tires was at the legal limit, and that I needed to replace them all. So if you go on, make sure you have a caliper and experience with judging wear. Other than that, if you know your prices you can walk away with a fair deal.

Bought a used vehicle ... The price was set in stone by the corporation, but it was a very fair price and they gave me what I wanted for my trade in ... One more happy customer for Auto Nation Honda of Renton ... Ask for Igor, he'll treat you with respect.

I love Renton Honda. Tim in the service dept is so nice. He is willing to answer any questions I have. It is the first time I have ever felt like I was treated fairly in an auto shop.

What’s the point of setting an appointment. If you get there and still have to wait in line for the next available rep? An appointment time should be honored especially if you plan your days other appointment of certain times. Other than that my pilot came out of service perfect.

It seems this is one of the times when either the dealership is trying to stretch every penny out, or the balance sheets are shot and they need to cut staffing. Every employee in the dealership, aside from the sales person greeting people at the door, was visibly unhappy. Many of them released exhaustion sighs, and it was only 9:30 AM. The facilities were dirty, as in coffee stains on the floors and trash discarded next to waste receptacles. Credit to the staff for treating the customers the best they could, but the long lines, long wait times for service, and morale were all bad. I don't think I'll be coming back here for service.

All was good. We left the shop and when we got back to FW, saw their was a drill in our car. Drove back to the shop to return drill and gave it to the front desk. The person just took the drill and gave us a " oh ok sorry". Not sincere and no "Thank you "for taking an hour out of our sat. to return drill. Disappointed in one person :(

I paid for a platinum warranty and told if I brought my car to AutoNation it would only be a 100.00 deductible. Now i'm told they can't work on my Corvette and I must take it to a GM mechanic, Wish I knew this before driving all the way to Renton. The adviser told me if they can't fix it they will outsource it. Works for me. Not the way it went. I got a 'sorry, we can't fix it, take it to GM." I thought you were going to outsource it? "No, you can drive it there." Thanks a lot. Well, I know for next time. Guess I'm stuck paying 200.00 deductibles. Thank you very much. I also had to wait until the check engine lights came back on, before I could get it serviced at GM. If you can't fix it, please don't reset the warning lights. Runs great now. Thank you Titus Will GM/Chevy in Olympia, WA.

We looked at other vehicles before deciding on the Honda, felt that they were much more interested in working with us than the other dealerships we went to. The salesman was responsive to our requests, however they were short handed in the finance and detailing so had to wait around longer than we thought we should have.

They do a good job. It's more expensive than other garages, but it is worth it, if you own a Honda Pilot.

I had one of the best experiences purchasing my first brand new car. I was not sure how it would go, but the representatives and the sales staff made my experience harmless and tried to do it as quick as they could. I cannot believe they got me in a brand new car, no money down and even gave me a good price for my trade in. I will be referring people to Auto Nation Honda in Renton for any car buying needs

I made an appointment on-line (a plus!) to have my oil changed. My 2015 CRV has only 14,000 miles, & other than oil changes, it has not had any other service. They found I needed to replace the engine & cabin filters (every 15,000 miles) & differential fluid. Each time, service advisor, Josh Trichak came to me to clear going ahead with those services. They even completed the service faster than the predicted 1.5 hours since I was only expecting an oil change. I asked Josh about the 15,000 mile service & he said with this service, I had pretty much completed the 15,000 mile service. In my past experience, more than likely they would have made me come in for the 15,000 mile service & I would have paid twice. Being a woman with no mechanical aptitude, I have to be able to trust the service staff. Honda is improving in this area, at least with me. One note, after my service, the very next day my tire oressure warning light popped up, so was my tire pressure really checked on the multi point inspection list? This is my 3rd Honda purchased from this dealership. There was one former service advisor that was dishonest & after my experiences with him, I did not bring my Honda vehicles for service here, not even for an oil change. This was reflected in my reviews of Renton Honda through the Checkbook publication. Thankfully this service advisor is no longer here & is working at another dealership across from the old Grady Way location. I know this because my daughter took her GMC car for repairs at this dealership & I made her leave when I spotted him. AutoNation have kept the "long time" service advisors & they have been pretty reliable, upfront, & aren't gouging you. Even my daughter had a great experience with a potential costly repair to her CRV's heating & cooling system, & was given different options between a $800 repair to $4,000. Service advisor, Bill was very patient & went through some length to explain the different options. Based on the other reviews, & also in their Checkbook reviews, it looks like AutoNation still needs some work, but Josh, Bill, Tim & the other long time service advisors are great!

I thought purchasing a used vehicle from a large corporate store would be a benefit regarding warranty and service issues with their vast in-house shop. All it turned out to be was a polished, verbose, & eloquent scam. In the words of my salesman, Igor, “everyone is out for themselves.”

Complete scam. I purchased a used car and with the no haggle prices and their saying that you should feel good when you leave the dealership is definitely BS. I did have a good and easy purchasing experience but it's all about the car. They did a "50 point inspection" putting an "OK" next to safety items. I specifically asked if there was any rust or cracks that I should be concerned with, and they told me no as it passed their "safety checks" and standards (which are pretty low). During the first week that I drove the car, i kept hearing a clicking noise. I know that since it was a used older car, that I wanted to get a full inspection done on it, so i did. After coming back from my mechanic (who i completely trust with all of my cars), he told me that I had a cracked and rusted differential and it was better to leave it at the shop as it is not safe to drive. Note, i have little kids and a cracked and rusted differential that could break at anytime is a huge SAFETY liability that was completely overlooked by the dealership. While the car was in the shop, I called the dealership and asked them why wasn't this on the inspection sheet as this is a complete safety issue! They said that they didn't see rust...but then later said that yes there's going to be rust on an older used car.... the manager offered to have me bring in my car so they can inspect it. If they overlooked such an enormous issue, what makes me think that a second go would do the trick. They should have figured this out before i purchased the car. I told him that my car was in the shop and that there was no way I am going to drive an unsafe car to his shop. He kept saying it was my prerogative. I called multiple times, with no calls back. I finally emailed the General Manager, who said he would look into it, but pretty much did nothing. I knew there would be a few expenses to put into this car, but I didn't think i would have to worry about replacing the full front differential. I was asking for compensation to pay for the part that they should have caught from the start. And they refused to pay as they didn't believe it was cracked. I have pictures to prove this as well. Why would I lie about replacing a huge expense on my car?? it's ridiculous. Yes everyone wants to buy a car and give it to their mechanic to do more work on it!!! everyone!! Overall, I will never purchase another car from this dealership. The Used cars are not fully vetted to any standard except check boxes and just beware of the no haggle price. Its no haggle because you will pay later.

I would give no stars if I could. Anil Goel was my sales person and he was very unprofessional. He behaved like a scared rabbit in fear of losing his job. And he accused his coworkers of being racist because he has dark skin. The finance department was ridiculous, they wanted $4,500 as a deposit. He never asked me the story behind why my credit is the way it is. Its not representative of who I am. It represents how bad 2017 was for me. I financed a vehicle I thought was reliable but I ended up putting $3,200 into repairing it. Then it gets broken into, and then it gets side swiped. And to top it off, I had to watch my beloved dog die of cancer. When I picked up my plates, they didnt even offer to put them on for me. Which is a big deal to me cuz I'm a female who has no tools. So it was a big inconvenience to have to purchase a screwdriver just to put them on. By the way...if the (owner) responds to a bad review, its not because he cares, its because he wants to save the dealerships reputation by posting a "sincere" apology. In reality, they really dont give a damn.

I brought my newly bought used HRV in to get a second key made. There were problems as the computer kept saying that there was another key in the car! It turns out after extensive searching over a period of a day and a half that the key was under the drivers seat, and the drivers seat had to be removed to get it! (apparently the previous owner had dropped it down there somehow). As it was you did not need the key to start the car....) Tim Collins handled everything well, keeping me informed of what was happening, although he had never heard of this happening before!

Complete scam. I purchased a used car and with the no haggle prices and their saying that you should feel good when you leave the dealership is definitely BS. I did have a good and easy purchasing experience but it's all about the car. They did a "50 point inspection" putting an "OK" next to safety items. I specifically asked if there was any rust or cracks that I should be concerned with, and they told me no as it passed their "safety checks" and standards (which are pretty low). During the first week that I drove the car, i kept hearing a clicking noise. I know that since it was a used older car, that I wanted to get a full inspection done on it, so i did. After coming back from my mechanic (who i completely trust with all of my cars), he told me that I had a cracked and rusted differential and it was better to leave it at the shop as it is not safe to drive. Note, i have little kids and a cracked and rusted differential that could break at anytime is a huge SAFETY liability that was completely overlooked by the dealership. While the car was in the shop, I called the dealership and asked them why wasn't this on the inspection sheet as this is a complete safety issue! They said that they didn't see rust...but then later said that yes there's going to be rust on an older used car.... The manager offered to have me bring in my car so they can inspect it. If they overlooked such an enormous issue, what makes me think that a second go would do the trick and obviously they wanted to cover their tracks for not checking the box on their safety sheet.They should have figured this out before i purchased the car. I told him that my car was in the shop and that there was no way I am going to drive an unsafe car to his shop. He kept saying it was my prerogative. Yes it is my prerogative to keep an unsafe car off the road. I called multiple times, with no calls back. I finally emailed the General Manager, who said he would look into it, but pretty much did nothing. I knew there would be a few expenses to put into this car, but I didn't think i would have to worry about replacing the full front differential. I was asking for compensation to pay for the work done on the differential, something that they should have caught from the start. And they refused to pay as they didn't believe it was cracked. I have pictures to prove this as well. Why would I lie about replacing a huge expense on my car?? it's ridiculous. Overall, I will never purchase another car from this dealership. The Used cars are not fully vetted to any standard except check boxes and just beware of the no haggle price. Its no haggle because you will pay later.

All the people were friendly and helpful .it was a pleasure to have done business with them.they were quick and professional will go back the next time we need a car

Facility is clean and organize. Staffs are friendly.

Nhat Phan did an amazing job in making the experience of purchasing my first car enjoyable and smooth. He understood my budget and did his best to meet it. We didn’t waste time negotiating prices to be nickeled and dimed over things that didn’t matter. Thank you for a great experience!

They have nice showroom, the staff is friendly and not pushing too much. I came there to look at a used car and the associate there is friendly. The downside is that they do not do price negotiation so if you do not like the price, that's it.

Friendly staff helpful, but lack knowledge of how to operate the new cars. With some staff training 5 stars. Wouldn't go out of my way to buy here but would steer clear either.

Bought a new car there last month...They have failed to pay off my trade-in vehicle (going on 30 days), existing loan and will not call me back so we can trace the check...Their employees give nothing but excuses (we are short staffed) (just came back from lunch) ( I am not sure who can help you)...Front desk operator doesnt have a clue. She spent over 30 mins transferring me around then mouthed off to me (Jeanne) ...Finally got Tom the GM atleast he cared enough to try and help..STAY AWAY FROM THIS PLACE.!!! Fair warning.

My experience here was less than sub par. Typical "car buying" experience. I went to the dealership one night after work interested in 2 vehicles. I ran my credit and requested numbers thinking they would be able to give me something. After about 2 hours of them going back and forth and having me test drive both vehicles, they told me I would not be able to get numbers that night and they would email me numbers for both vehicles the next morning. Although disappointed I was fine with the conclusion and waited for their email. The next morning comes and I email them to be sure they had my contact information. Mid day comes with no response, so I email separately Darrin and Lydia who both helped me. Still no response, I then call and leave voicemail's for them both as well. Still no response, I call the store to request them both and they cannot come to the phone. My wife calls the store and gets through to a "sales manager" and he says he has my information in from of him and "has been working on it all day". Gives my wife the numbers we have been looking for, so I decide after all of that to go into the store after work. I get there and the manager shows me numbers that are different from what he quoted originally, which I didn't care about because I was just ready to get the car. He passes me off to another sales person who is going to get all the paperwork done. He leaves for 5 minutes and comes back and the monthly payment I was told I'd have, after they ran all my credit information and got me approved already the first day I was there, was $70 higher than the already higher numbers I was quoted when I got there. The salesman told me, the numbers I was quoted weren't approved by the financing company, when I had been told for 2 days I was already approved and they had supposedly been "working on it all day". Aside from that they told me the vehicle I was looking at had options other than what it actually did, they did not take time to show me other models, just an overall terrible experience. On top of that the lack of communication was insane, and the unprofessional way they went about everything was very frustrating. I did not expect for a car buying process to be simple or not have any bumps, but for them to act as if they didn't even want my business was ridiculous. I would urge any car buyer to not waste your time by going to this dealership, I understand each experience is unique, but I wouldn't want you to set yourself up for the experience I had.

The parts personal thought I "sounded WHITE" on phone and surprised to see a non-white guy in person

See Follow Up Update. Avoid at all cost! Can't emphasize this enough. This is NOT a review of AutoNation, but of their Renton facility. They are the epitome all things negative with car sales people which only lends credence to the stereotypes that exist. Read on if you want the story, but the staff is not to be trusted in the least. BTW- I'm writing because this car has a safety hazard and should not be on the road. It has headlight that dim and go out. Even knowing this, they will sell this car. Shame on you for lack of ethics. My story. We test drove a car that we noticed had headlights that flicker and go out. However, we wanted the car if they could address the problem, which is well known on the internet as 'headlight dipping'. This defect may only be noticed at night, but probably not during the day. We pointed it out and agreed to purchase the vehicle, providing they could fix the headlights. 'We'll take care of it' is a phrase right out of the sales manual. I have 5 days to return the car if not fixed. They promised NO repeat visits, it would be fixed correctly the first time. When we arrived for the scheduled maintenance (during the day), I was asked why I had not made an appointment. Hello, they set up the appointment, and we spoke about this when we purchased the car. I called the salesman and sales manager the day before the appointment. I emailed an article on the problem and possible solutions. Then I also spoke to them the day of the appointment-twice to confirm. End result, they could not fix headlights and we're going to send us home, now it's dark and rainy. I said not in this car. Maybe a loaner? The GM (underling), intervened on behalf of his staff saying HE never promised anything. Long story short is to say that I was done dealing with them and exercising my right to return the car for inability to fix headlights. I was informed by the GM (underling) that they are a fortune 200 company. Okay great, give me my money back. Can't do that, because they do not have the right people on staff, maybe later next week. So, how about a receipt that I returned the car in the same condition it left. His response was that we don't have a way of doing that either-a fortune 200 company-really? I asked for a hand written receipt. Can't do that, it's not something they do. What about a loaner-can't do that either. I said you are a fortune 200 company, surely you must have some intelligent person who can manage this. His response is quote ' I'm a very well educated and smart person'. Give me a break. I just wanted a receipt and started walking around talking louder asking why he wouldn't write at least a memo stating the car was returned in the condition it left the lot. End of story: after continuing the argument onto the sales floor in louder and louder voices, and telling him I wasn't leaving until I had a receipt, the GM (underling) finally signed his name to a piece of paper. Should have done that about an hour ago. As of now, I have still not received my credit, which is very important to me. However, in the big picture, this pales in comparison to the person who poses life treating risk to individuals from driving a car with a significant safety defect. This from a Manager telling me to drive the car at night without working headlights. UPDATE: I did receive a call from Tom, the GM the following day. Trying to understand what transpired a get the facts. He was apologetic and concerned about regaining our trust. He showed extreme concern for the safety defect, and was in total agreement that nobody should be leaving a dealership with a noted defective safety item. There we're plenty of other options that could have avoided this mess. I have since received both a receipt and credit. Tom's follow up and concern has restored my faith in his dealership, but only to the point that I would deal directly with him, never the two managers having no common sense. Someone needs to redirect their priorities. I feel Tom has satisfactorily addressed my concerns. Thank you Tom.

The sales guys were courteous and respectful! Followed up politely and worked within my expectations.

My only complaint is the cost of labor, in future I will check around before having service done by Renton Honda. My bill was over $800.00 over $500.00 of that was labor, making more than $100.00 per hour, for me that is way to high. I would recommend a friend, but strongly suggest they shop around for labor prices.

on Friday 2 2018 I went to talk to martin the finance guy to ask him some question about the new contract.First of all me and my wife think that the GMC Tarrain 2016 have warranty,beacause its 2016 and have a lowmileage on it.second of all finance guy did not explain me and my wife about carfax and we don't have any documents for carfax explaining if the car has warranty,and he put down on the contract charging me $3277 SVC contract and I don't agree on that because he don't explain me about the car if its warranty or not.not helping with the monthly payments I thought Honda dealership its there to help the customers but the way I look at its not good. the second contract now everythings on it all charges went up from the first contract I don't know why but he said its a new contract but the thing is I need all lot of answers or informations about the the GMC that I am about to finance, which is I don't have in the first place.so now today me and my wife are not happy and not satisfy now.

Service by Tim Collins was excellent, as was Mike's.

I did some research before committing to buy a specific car. Therefore, i went to AutoNation Honda Renton to purchase/inquire about the car i want. The car i want is a manual transmission and the salesperson told me that Honda has not manufactured this type of transmission which is a big lie. This salesperson was not honest and cost this dealer to lose my business. Maybe they need to some internet research before deliberately lying to a knowledgeable potential customer.

Service center employees were very courteous and knowledgeable, and the facilities are great; free coffee and comfortable waiting area. However, service speed is a bit slow (oil changes alone usually take well over an hour), and services are a bit on the expensive side. Edit: After another recent service, I couldn't have more praise for the service center staff and facilities... But a few other issues certainly prompted a lower review: This probably isn't a recent change, but they no longer offer a courtesy vehicle for major service. They contract out with a local Enterprise rental facility, but the whole ordeal of waiting for a shuttle to and from, and having to do all the usual rental paperwork in addition to the service is inconvenient at best. Also, I'd you're scheduling a service online, there's a large (~30% for me) discrepancy between estimated and actual service cost. A service I was expecting to be under $400 ended up being almost $600 out the door even AFTER my service contract covered the oil/filter change at no cost. Seems like some prices need updating in the system. Still recommend, but could improve.

I visited Honda of Renton in 2014 when I was looking for a used car. At that time, I ended up deciding on a Toyota Prius because I needed a hatchback, but I had such a pleasant experience with Honda of Renton that it was my first stop when I started looking at the HR-V. Although the ownership had changed (it's now AutoNation), the service had not. My experience was actually pleasant, which is not something I found at any other dealership in the greater Seattle area. I hate pushy salespeople and AutoNation let me take my time looking at the HR-Vs in the showroom and on the lot rather than having someone pounce as soon as I walked through the door. When I was ready with questions and for a test-drive, Omar, my salesperson, was great. He showed me all the features then let me put it through the paces on the test-drive. He and Beau, the sales manager, made me a good offer that day but because it was my first stop, I wanted to do some comparison shopping. They were very low pressure, told me to look around, and said they'd be happy to help if I decided on AutoNation. AutoNation didn't have the color I was interested in (but said they could get one in for me), so I called the main Honda dealer in Seattle. I was told over the phone that although they also didn't have that color on the lot, if I came in they would search their network of dealers and could quote me a price. I went one night after work, was handed off to someone I hadn't spoken to previously, and after he made me sit down and go through a long pitch was then told that they couldn't quote me a price on an HR-V they didn't have. The following weekend, I called Honda of Lynnwood. Although the inventory on their website did not show them having an HR-V in the color and trim package I was looking for, the salesperson I spoke with swore they had just gotten one in the day before and that it wasn't showing online yet. I sat in traffic on I-5 for over an hour to get to Lynnwood only to find--of course--they didn't have the entry-level LX, but had the more expensive EX. I, of course, returned to AutoNation of Renton and Omar and Beau who were the only people I encountered who I felt had been honest with me. Although we didn't have a binding quote, they didn't change the terms of what they had first offered and got me into the HR-V I wanted. The process was smooth and it was the only interaction where I didn't feel like somebody's "mark" to be taken financial advantage of. That dealerships would tell a potential customer anything to get them in the door and then expect that same customer to actually buy a car from them knowing they had been misled, is mind-boggling. It doesn't seem like those tactics would be a good business strategy, but of the dealerships I visited, only AutoNation of Renton was honest and up-front with me. I highly recommend them.

Great service. Excellent customer service by service adviser Josh!

I’m very disappointed in this dealership. I went here because it’s suppose to be easier and no-haggle which was great, but while i was buying my car i was told that the 90 day warranty “covered 100% of everything.” Well i got home and realized that the car i just purchased had a small crack in the windshield that i didn’t see before. I called and they told me that the warrenty didn’t cover it and maybe i should call my insurance. I will never recommend anyone go to this dealership and i will never go back. I definitely feel scammed. The one sales man that was actually helpful and trustworthy was Tim.

Customer service wa very good, however the pricing especially for an oil change is no longer comparable.

Whenever we have an issue with the car repair, they wouldn't answer at all!!!

We found a used car that we wanted to look at. It was the right price and was what we had been looking for. It was a two hour drive for us to look at the car so we made an appointment with Tim Bartlett for Saturday morning. When we arrived the car was up front, ready to take on a test drive. We liked the car and ended up buying the car from Tim. Tim handled the sale quickly and professionally and we could not have been happier with the service we received. This dealer also goes out of their way to ensure that any questions you have get answered and they follow up with you after the sale. Their customer service is a refreshing change of pace in the car buying experience. I am not in the market for a new or used car at the moment, but when I am I will be sure to visit this dealership again!!

Tim was great, handled all my concerns professionally.

Terrible. No change. After two visits, still no solution, or care to really get after solving my tailgate issue. Done buying Honda.

My agent Anil G. was super. He kept me entertained with great conversation while my loan and sales process was being completed.

I’m giving a neutral 3 star review because it seems whenever I come in for a simple oil change —there is ALWAYS something else that needs flushed, replaced, tuned, updated or changed. So, expecting a $40 oil change becomes a $300+ visit. I’m not a car expert but the selling scare tactics can be easily sold. Granted I did take the brake flush but who knows if it was really necessary. Just my opinion.

Just a really bad experience in customer service today. After receiving a barrage of emails from Honda to confirm my appointment, I checked in at 12:30 for my appointment. I waited 25 minutes to be checked in, which took less than 5 minutes to do so. There were three service guys at their desk and only ONE acknowledged me and soothed that someone wound with me soon. It's 1: 53 pm and I am still waiting for the shuttle ride back to my office.And this is the sorriest group...It's the one thing everyone keeps saying. I just want GOOD SERVICE.

Tell the truth and shame the devil. I went there to get some recalled part replaced and after that was done, i was told that my car had a specific issue that required urgent fixing at the tune of $3000. So i took my car to my regular trusty mechanic for a second opinion. he examined my car and shook his head. there was nothing urgent they just wanted my money.

First time buyer not happy with the service or help.I was told many things that never went through like rock chips will be repaired never happen or even got a call back.missing paper work had to go back to the dealer ship 2 times in a week.But the people was nice some people should I say.

AutoNation customer from AZ, so far have not had a great experience. Attempted to communicate about possible trade through internet department and responses were very slow and stop responding. Came in for express oil change at 510pm and sign indicates they close at 7, but techs leave at 530? You relocated to Seattle so may not be last interaction. (Called Honda Burien and they are open until 7 and see me as long as I get there before 7. It won’t be free like it would have been at AutoNation since I bought my car there but it’ll be worth the drive and it’s closer to my house anyway.)

Am very happy with my purchase, love my car and the service was fantastic! Timo was my salesperson and he has been simply stellar!

Timo Did a great job with our sales experience on our recent CR – V purchase. He was able to minimize our time in the dealership, and make the entire experience a pleasant one.

Service is sucks! They scheduled me for change oil at 1:30pm today, and was told it will take 1 1/2hrs to get it done. And it's been 3 hrs now and I'm still here. And I'm about to be late to my work. Was wondering if they will pay my lost time. ��� Bad!!!

This review is for the sales department; I brought my Honda in for some repairs last week and was completely transparent with the service department about the fact that I did not want to invest a lot of money in repairing my car (it's a hybrid and the cost to replace the battery is more than the car is worth). Kudos to Bill Shipley who was very honest about the repairs that would be needed, and when I asked if there was any resale value he said he'd have a salesperson call me back. I spoke with Tenzing Dhakhwa twice that day and he appraised the car and said they could offer me $200 for it and sent me a trade certificate, we emailed several times and made an appointment to bring the car in. The day of our appointment I am told by a different sales manager that they cannot offer me anything for the car, that the $200 was contingent on trading the car in for another car. At no point was this ever communicated, and I was absolutely clear from the start that I was not looking to buy a car at this time (my husband just died and I am keeping his car). Look, I understand that they need to make money and that they decided this car wouldn't make them a lot of money; what infuriates me is that they were deceptive and wasted my time (I took time off work to complete this transaction and also had a colleague take time off to drive me back). A little honesty goes a long way, and you won't find that here. I definitely won't go back to AutoNation Renton Honda.

This review is for the sales department; I brought my Honda in for some repairs last week and was completely transparent with the service department about the fact that I did not want to invest a lot of money in repairing my car (it's a hybrid and the cost to replace the battery is more than the car is worth). Kudos to Bill Shipley who was very honest about the repairs that would be needed, and when I asked if there was any resale value he said he'd have a salesperson call me back. I spoke with Tenzing Dhakhwa twice that day and he appraised the car and said they could offer me $200 for it and sent me a trade certificate, we emailed several times and made an appointment to bring the car in. The day of our appointment I am told by a different sales manager that they cannot offer me anything for the car, that the $200 was contingent on trading the car in for another car. At no point was this ever communicated, and I was absolutely clear from the start that I was not looking to buy a car at this time (my husband just died and I am keeping his car). Look, I understand that they need to make money and that they decided this car wouldn't make them a lot of money; what infuriates me is that they were deceptive and wasted my time (I took time off work to complete this transaction and also had a colleague take time off to drive me back). A little honesty goes a long way, and you won't find that here. I definitely won't go back to AutoNation Renton Honda.

The service team members at Renton Honda are knowledgeable and nice. They treated me and everyone else with respect. Their appointments run a bit slow, and my oil change was a bit expensive ($74). It may be worth it to have such good service.

I have been having my 1991 Honda Civic serviced at what was previously Renton Honda and is now AutoNation Honda since I bought my car there in 1991. There have only been two times when I've gone somewhere else: once was when I had to be towed to the nearest dealer and another was when Renton Honda didn't have my part but Lynnwood Honda did and so they sent me up there. They have always been very professional and taken excellent care of my car. I can't thank Bill Shipley, Bill Ackerman and Michael Stokes enough.... They've all been wonderful. Yesterday however, I went in for a routine oil change. I traveled for 4 months this year and so it has been over 9 months since I had been in. My car is old enough that when I bought it, part of the contract with Renton Honda was that I would receive oil changes for $10.99 for life. Because of this wonderful deal and my well established relationship with the wonderful Service Technicians mentioned above, I continued to come to Renton Honda after I moved from South Seattle to North Seattle in 1997. When Autonation bought Renton Honda this oil change price of $10.99 continued to be honored for three years... I am told that a new manager came in and this policy was discontinued. I only found out after I drove from North Seattle to Renton for my oil change. I called the General Manager Steve. I got his voice mail and left a message to let him know that I was very unhappy about the policy change and asked him to return my call. He hasn't done so yet. I would hate for one person to ruin my experience....

Highly professional service which helped me in buying my dream Honda CRV at very reasonable price. Thanks to Mr. Goel.

Just went in for a test drive on a Honda Civic Hatchback sport touring and I simply did not like the salesman Anil Goel. His courtesy sucks he’s pushy on trying to push me on buying the car and wouldn’t even let me sit in the front passenger seat after he offer me so I can get a feel of it when my brother drove it. He was also pushing me that I should buy a black color when I clearly wanted white. I literally had to make a elaborate fake story about having a girlfriend that she only wanted me to test the car so he would just stop talking about me buying the car today. Then pushes it again 3 minutes later. Never again am I going back. Thanks automation Honda for ruining my first time potential buyer experience.

I drive a 2013 CRV. The love of my life! When I went in for an oil change yesterday, I worked with Josh. He was so kind. He showed me on my car where messages were. When they needed to do more than an oil change, he checked with me first every step of the way. I felt I was "in the know" for everything done. My husband was very pleased too when I got home and showed him the paper work. THANKS again Josh!

We were able to work out a decent deal with the staff at AutoNation Honda Renton. I was happy with their friendliness and professionalism. Well done!

Very costomers service everything you need it about the Honda they got it all they explained everything what ever you need this dealer was excellent

Service is prompt and professional. I usually get coupons for oil changes and other basic services needed. The customer lounge and coffee/espresso machine both comforting and a plus.

The service department is wonderful. Every time I have had my car in for work the service department has done a great job with customer service and the the work on my car. Any questions I have they are always able to answer for me right away.

Nat was fantastic. He worked with us on the pricing and car that met our exact needs!

My experience at Honda AutoNation of Renton was a very good one .The sales staff was honest and friendly service was quick made my car buying experience with. Honda AutoNation of Renton quite enjoyable and would purchase next vehicle from them .Thank you for the quick service

This dealer repair cost is more expensive than most dealers in Seattle. One time took my car to check the break, Bill S told me that my car needs rear suspension replace because it leaks. So I took my for second snd and third opinions, there were no leaks at all.

Not impressed

Repair was scheduled to take an hour and a half, however Josh Trichak went the extra mile, working with his staff to ensure it took only 40 minutes and enabling me to keep other appointments I had scheduled. Thank Josh.

I like their service. I've got car that I wanted. They gave me good price.

I really liked the Service Agent I went through a lot. Good follow up too. However.....two comments (which I did not call back on and won't): 1) My Honda's oil life readout still says 80%, the same as when I brought it in I assume the oil was actually changed and they forgot to reset the oil life indicator (not great) and 2) It may seem like a small thing, but when I've gone to other Honda Dealers or to my Toyota Dealer, they ALWAYS wash the exterior of the car, even when I"m not spending $1,000 on it like I did with Renton Honda Auto Nation this time. It's pretty competitive out there. [Also - I don't like the survey with only Yes or No options. There should be a maybe and/or mostly choice to get an honest answer. "Maybe" I might go back, only because it's close and convenient. They "Mostly" met my expectations.

You can tell a lot about a dealer, by how they handle their customers when they are not purchasing a vehicle. I purchased a vehicle in July of 2016, and have been jumping through hoops to obtain my residual amount. I have spoken to 3 different sales people and Finance has not answered any of the 10 calls the operator has transferred. The first saleswomen I spoke to told me it would be no issue to get me the amount and told me she would email me, which she never did. The next salesman told me to call finance and the last salesman told me he would text me a number to call (yet he never asked for my number and when I asked if he had it, he said no and then asked after he was about to hang-up), he then gave me a number to a closed office and said "oh yeah, they're only open normal business hours" after I called them back. After he said to come in because he couldn't do anything, or call a different number which just ended up being the same number I've been calling. Terrible experience, will not refer anyone to this Honda.

Somewhat helpful parts staff. Extra charge for any help at installation even for a mirror.

ou can tell a lot about a dealer, by how they handle their customers when they are not purchasing a vehicle. I purchased a vehicle in July of 2016, and have been jumping through hoops to obtain my residual amount. I have spoken to 3 different sales people and Finance has not answered any of the 10 calls the operator has transferred. The first saleswomen I spoke to told me it would be no issue to get me the amount and told me she would email me, which she never did. The next salesman told me to call finance and the last salesman told me he would text me a number to call (yet he never asked for my number and when I asked if he had it, he said no and then asked after he was about to hang-up), he then gave me a number to a closed office and said "oh yeah, they're only open normal business hours" after I called them back. After he said to come in because he couldn't do anything, or call a different number which just ended up being the same number I've been calling. Terrible experience, will not refer anyone to this Honda.

Had my car’s oil changed with my grandchildren in tow (3 and 5 years old). They did it in a timely matter plus I love this dealers separate toy and TV room for the families. The service manager helped me print the coupon I had on my phone. He went the extra mile in helping me!

5hrs to buy car. Sales Manager not a people person tried to pressure me. Car wasn't ready from service department told it would take about 3 hrs took over 5 hrs and I had to go to service desk to find out it was complete or I would still be sitting there. When car was delivered to me they forgot to fill gas tank. There is more to this story. Good point, the guy at parts was great. There is also a couple great guys that worked the floor.

Best customer service, staff were extremely friendly, highly recommend

We?ve been Renton Honda customers for 21 years, ever since we bought this 1997 Honda Accord new there in November 1996. All work has been done there through the years, and we?ve always dealt with the same service rep, Bill Shipley, every time. We?ve always been satisfied and happy with the outcome of any and all services performed.

Excellent service and the tech or advisor that helped us was very polite and professional.

Good service, prices are still high.

Kay was awesome in assisting my wife and I in every step of the service process and was very detailed. Great friendly customer service!

My service experience was excellent. My service advisor: Kay kept me updated on the entire process and what was recommended. I would refer her to my friends

We are very thank for sales help us to surfay my personal credit. And found the BECU for car loan. We got a good interest rate for the car. Thanks millions!

If I could rate this place zero stars I would! No one knows what they are talking about. Mariano and Igor were the people we dealt with. They both said different things. Which made it very confusing. Plus they kept pushing a Down payment from us which we didn’t have. Plus the car I wanted was literally gone the next day. Which we were intending to get signed paper Work and everything requested a trade in value of our current car. Meaning they just sold it To whoever had the money first. Anyways bad experince!!!!! And I’ll never go back. Toyota of Renton is way better and customer service is great! I’d recommend NV Ngo. He’s awesome and he’s doing everything he can and not pushing a down payment. Renton Honda needs to work on there customer service. They don’t even acknowledge there customers

Fabulous service at Renton Honda! Omar the salesman was super courteous, I've never had a salesman pull up a car, open all the doors and walk and talk me through every single feature before going on a test drive. I have done numerous car purchases over the years and had tons of not-so-great experiences with salesmen. Omar is hands-down the nicest sales guy ever. Sales and Finance managers were very courteous and fun to chat with while all the paperwork was being readied. Boden the finance manager was also really nice, went over everything in good detail and made signing my life away not so painful. Honda has the best warranty options available anywhere!

This dealer is great they have a lot of options. Service was great I do want to thank Timo who was amazing, also want to thank Nat. Now the only reason I didn't give them 5 stars was because it took too long to buy the vehicle...I waited about 2 hours trying to close out the paperwork...also the windshield wipers were old and they did not replaced them, other than that I would like to buy from them again... Bit of advise, they try to have the lowest price possible so negotiations are not permitted. Thanks for reading..

AutoNation has done a good job at sterilizing the service department, increasing prices and pressuring the staff from the looks of it. A far cry away from the good ol' days of Renton Honda giving customers the extra mile. Now we get the run around. The mechanics do a good job but the service department has some mishaps. For one, a specialist had failed to mention I had a recall last year when they had that airbag recall. I had received a letter in mail before my major service, but the service sheet said, recall: None. Or something to that effect. Also, when I called in (immediately after my major service) they would not put me in a loaner car, which was expressively offered in the Honda letter. I went to Honda of Seattle. They took care of me. No wonder they're always booked. And Renton AutoNation coupons are not always validated or brought to your attention. They hit you with the corporate mumbo jumbo, the coupon had to represented at the time we wrote it up. Okay, over a few clicks of the mouse, hitting a few keystrokes and printing a couple pieces of paper, you have lost my business. I will either start getting my work done at a different location or an entirely different company altogether

Very nice and informative staff . I would definitely reccomend

Be careful they will try to over charge your visit by coming up with additional services that your brand new vehicle doesn't need. I went in for my second oil change for my brand new vehicle and they said it was going to cost around $500 with all the additional recommendations. I did some research as I was waiting and found out I didn't need everything they said so I confronted the service assistant that help me and he got embarrassed and sent me to another guy to help me instead. Just beware they will take your money if you let them.

Hands down best dealership. I bought a car from Lisa and she was the best sales representative I had throughout the whole period of searching for cars. I was able to name my price and get what I wanted. Really a great group of people. Persia (sorry if misspelled) was also awesome at helping with the process! Lisa's boss, Beau, was lots of help. He was the one to give me the price I wanted. Thank you for getting me into my dream car!

It's all good as Mechanic, electricians, did a great jobs....

We purchase a car a few day ago . and the reason why we desire to buy en renton honda was because the salesman tell us the car has 3 months of warranty of money back if something goes wrong . the car broke down few day after the purchase .and we take back the them now they want us charge almos 4000.00 for repair .because they said is not warranty in the car really bad experience. I did not of renton honda sale broken cars ���

One a quote over the phone, made an appointment got to the place to get my car fixed and they wanted to charge me a totally different amount than what I was quoted

They did the work but also without asking first did work we had to pay for. I consider that rude. Even though the work needed doing they should have had the respect to ask. Watch out ladies.

I went in to try to trade in two cars and purchase a used Civic. I had two financing options pre-arranged and made an appt online. It should have been a very easy experience. When I arrived, I was greeted by Linda. Very nice, helpful, perfect experience with her. But when we started talking numbers, things went south. First, they valued my cars appropriately, but wanted to reduce the amount they gave me for both of them considerably for a "reconditioning fee" which resulted in rolling way too much into the loan on the car I wanted to purchase as negative equity. I've never heard of essentially making the customer pay this cost. Basically, this pushed my loan terms over the line so they pressured me to explore other lending options. I went against my better judgement and agreed to the credit inquiry, but they came back with a financing option that exceeded my budget at nearly double the APR I had previously arranged with a payment that was way over what I told them I could pay. It all felt wrong and I expressed to Linda that I wasn't happy with it. They tried again and came back with an offer to finance a brand new car which wasn't at all what I wanted or could afford. Lastly, they sent over their Finance Manager (whose name I don't recall unfortunately) as a last ditch attempt to get me to agree to something - anything. He really put the pressure on. He tried the trick I've seen so many times of turning the paper over and writing down some quick math (that didn't make any sense to me) to justify the loan terms he was pressuring me into. And then he tried telling me that if my credit was better, they could give me better options. It doesn't matter that I'd just looked at my credit scores a week before and seen them 80 points higher; it was just plain insulting to say that to someone and completely useless. I can't understand why anyone would think that's useful. Convince your customer to buy something they can't afford by telling them they can't do any better? Nope. Lots and lots of nope. Linda was great and very nice, but everything else about what should've been an easy car buying experience was awful and I left without the car I wanted.

The services are great and accommodation given was awesome. The advisor made it an easy and stress free process as well. Great advisor, Max Ridings.

Very poor sales staff....acted like he didn't want to even talk to me or try to sell me a car. Took me to a car on the showroom floor opened the door then walked away and said come get me if you have questions.

I highly recommend and rate 10 star to sales representative NHAT NGUYEN @ renton honda nation for helping what car is best for us and introducing new technology on honda cars have. 2 thumbs up for NHAT!!!

I bought my Element here in 2009, and they have done a great job keeping my vehicle serviced, getting me in for service quickly, and it feels like their pricing is fair. I would have given them five stars except they no longer offer courtesy vehicles. Now, if you want a vehicle while your car is being serviced, you have to rent a car. I visited for a mandatory part recall, so I I was annoyed that I had to pay for a car given it was a factory recall.

Alittle slow on check in, had to ask and then directed to another service manager. Car service was great. No one directed me to where my car was after services.

Thank you to Mindi Clark and Darrin Giefer for helping me and giving me the best deal for my civic 2017, i am absolutely satisfied with their services and i enjoyed driving now my first brand new car.

I love auto nation, their always kind, respectful, and very helpful and if I have any problems with my car they always fix the problem

Front receptions not helpful. Went to pickup receipt of service and they miss place or lost it. Such a waste of time. They need more training. Need to be more professional. No sense of accountability.

I am bitterly disappointed at the cost estimate for the recent service of my 2000 Accord V-6. When I booked the service appointment on the AutoNation Honda Renton website, the estimate for a 150,000 mile service was $199.53 which included the description "This package includes everything you need to get the most from your vehicle". See attached photo. At check-in with the service representative, I was presented with three estimates (excluding tax) of about $535, $800, or $1000 with the explanation that these estimate were for a recommended major service interval because of the car mileage (149,056). I choose the $535 option. The representative subsequently called and recommended three additional services for an total of $386 (excluding tax) which were declined. Certainly the car needed servicing. But the initial cost estimate is the classic bait and switch. I have bought two new cars from this dealership with virtually all of the servicing done for each car at the dealership. So I am thinking, why should I continue to patronize this dealership with their deceptive service pricing?

I was told that their were no cars in the model, color and package I wanted in the state. Ve home and checked other Honda Dealers and found EXACTLY the car I wanted at Honda of Seattle.

I brought my 1988 Honda CRX to AutoNation after having garaged it for five years. In all that time I kept starting it and running the engine warm every month or two. Not a drop of oil or other fluids on my garage floor. I got the car back from them with an enormous dent in the fender and a steady drip of oil. Got them to fix the fender because they couldn't deny it was their fault, but I won't ever go to them for any reason ever again. Neither should you!

Great customer service. They take time to explain everything in great detail. Max Ridings in service is awesome

Friendly greetings Fast service Nice and clean facilities

Worst dealer experience ever. Never by honda again!

I had a 8am appointment for a oil change, transmission fluid change, and a front differential fluid change. So that took 2 hours to complete, unacceptable. Best to drop your vehicle off and pick it up at the end of the day.

I've had nothing but poor experiences from their service department. I've given them three chances to do things right, and they have failed each time. The first, was a pure service issue: Nobody acknowledged my presence. When I was finally helped, the person helping me pulled up my information and said SoandSo, only, could help me, and made me wait even longer. And this was AFTER I had spoken to them on the phone and informed them I would be in to pick up my vehicle within the next 20-30 minutes. My second poor experience, I called and requested a quote in regard to performing a complete brake system overhaul (Replacing lines, calipers, rotors, pads, etc). The message taker informed me (After I explained my request), that a service advisor would contact me within 10-20 minutes with a quote. I waited several hours and never got a call back. If you don't want to perform a requested service without selling me parts too, that's fine. But don't treat me like I'm just price shopping. In my line of business, we aim to address your concern aptly and hopefully earn future business. My third experience just happened yesterday/today. I called to schedule an oil change, figuring "Why not? They're convenient, and it's just an oil change." Okay, so they didn't have an appointment available for a couple of days; I'll make arrangements. Finally it comes time to bring it in, and I go about my day thinking my simple oil change will last maybe an hour or two and when I get home from work, my car will be in my driveway. NOPE! I get home four hours after my scheduled appointment time and there is a loaner car in my driveway and there is a note left for me in the house stating they expect it be done by noon the next day. The next day comes and I get a text from a family member who tells me they left a big list of things they said needed to be done to my vehicle. Of course, I'm busy at work so I can't stop and inquire as to what exactly they are saying. Finally when I get home, I look at my invoice and what should've been a $50 bill came out to over $500! And they apparently didn't do everything they wanted to do to it. What especially set me off is that they replaced the spark plugs (After they said they diagnosed them) WHICH I PERSONALLY REPLACED about six months prior. I also wouldn't be surprised if they replaced my NGKs with an inferior product, while charging me NGK prices. Take this advice from my three bad experiences: Do not do business with AutoNation Honda Renton. They are the Wells Fargo of dealerships.

Easily the WORST experience I've had with a service department. After 3 separate wasted appointments they discovered that a wire was unplugged. They tried to have me replace two actuators for over $600. Over an unplugged wire. They didn't discover the wire until over 2 hours into the third visit when they were replacing the actuator. So it took them 3 separate trips and over 7 hours of "diagnostics" to find a loose wire. When I brought the problem to the Service manager I was given a runaround and no real answers to the problem. So I brought the problem to the General Manager, much of the same responses were given. The only consolation was I was refunded my $70 diagnostic fee. Save your time and money and go to Bellevue or Kline Honda.

I got my second car from Renton Honda and am absolutely satisfied with both sales management and service. I live a bit far from Renton now but wouldn't go to any other Honda dealership just because I had a great experience over last three years with my Accord and now I'm enjoying my new CR-V and even more benefits this time. I would highly recommend Renton Honda and Pablo specifically to work with!

Thank you Tenzing for hanging in there with me and making it happen. Renton Honda was great! this is the 4th time I've bought a car and the FIRST time I honestly feel like they listened to what kind of package I needed with the car and the financing!!. Plan on driving my new CRV for a long time - but I think this is a great place to go if you are looking for a new ride!!

It was a good experience from beginning to end. We were interested in a pre-owned car, online. We were serious buyers..we were able to put a deposit on it...vehicle was taken off line. Our sales person, Igor was very nice and accommodating. Tatiana in finance was the same. The facility is beautiful, everyone was very friendly. The only reason I'm not giving them at 5 is because I thought they could have done a better job with delivery of the car (having it washed, put tire dressing, etc.) Also we called and left two messages regarding the spare key and no one ever returned our call to acknowledge our question. I still would recommend this place (:

Renton Honda always treats me right! The service was going to be extensive, and they provided me with a service loaner at no charge.

I just bought my 2017 Honda Civic from AutoNation and they were nothing but helpful. I told them what I wanted and they made it happen! Timo Bartlett and his sales manager Darrin were very fun and professional to work with

Great

I originally purchased my 2016 HR-V from a dealership in Tx and it was time to have service they were so helpful and the wait time was not so bad either. But I will say this I am on my 5th or 6th honda and if I knew then what I know now, I would kept my CR-V as for me it was a much more comfortable vehicle to drive long distance.

The BEST Honda service team...EVER!!! Bill Shipley is a true asset!!! I always feel like I am being taken care of and not being taken advantage of! Thank you Bill!!!

Everyone is very courteous and friendly as I entered the service department. Work was done efficiently and even washed my car.

As I drove into Renton Honda service line, Tim met me before I could even get out of my car. He greeted me, then quickly checked mileage, tread depth and walked me into his desk. He verified personal info and type of service I needed. Mechanic recommended tire rotation. I agreed. Then I walked out onto showroom floor. Sales rep immediately greeted me and answered several questions. The service was completed before I was through looking at new models. Over I rate Renton Honda customer service as outstanding.

Never have I been to a business that provides support and services like AutoNation. The customer service was superior: friendly, motivated, clean environment, very responsive team. I am highly satisfied with their services. Thank you team for making my life easy and being first class in all parts of customer service.

Friendly, profession and TRUSTWORTHY staff. Max Ridings took the extra time to locate a credit balance on my account and apply it to the cost of my service. This is what keeps me coming back to Renton Honda versus a closer dealer.

Great service, shuttle, repairs and overall facility!

These guys are always great. They listen to customers saying "babump babump chicka chicka" and explain things we need to know in plain English. They are fast and courteous throughout.

Very friendly. Very helpful. Very informative. Willing to work with customers. Making sure you get a great deal & experience. Great sense of humor. Kevin was very nice and professional, I would 100% recommend.

Great service from the salesman, Nhat Nguyen, before and after purchase.

I went in last week to Renton Honda with my heart set on the new Civic SI coupe. I had pretty much no credit established and really expected to get denied. But my car salesmen among with the manager Travis worked wonders and not only got me approved, but for got me a monthly payment and an APR that was amazing and surprising. They got me a good deal on my trade in, and treated me very well. I give this place 5 stars 5 times over! Thank you guys so much for making me feel like all my hard work and long hours finally paid off by helping me get the car that I'm now in love with! Everyone should check this place out before buying a vehicle! They won't disappoint you!!

One of the best places to buy your Honda. friendly folks and great inventory.

Feel the wheel much more heavy after the service:<(

Always a positive experience with Bill in the service department.

Hands off approach which is refreshing when you are starting out but would have appreciated more education regarding all the tricks of the vehicle once we got closer to purchasing.

Took 2 1/2 hours for a 15 min oil change. Appt. was at 11am took it in at 10am cause they took long the last time I had service. They didn't finish till 12:30 pm. Probably won't go here anymore for oil change.

Recently visited autonation for servicing and my initial contact with the service desk was great. Had to adjust the appointment time and they were helpful. Now here is why I rated them 2 stars for customer service. Dropped off my car in the early morning and waited for feedback in case I needed to leave it overnight. Come 6 pm no call, so I had to CALL THEM to see what was going on. Coincidentally the service guy just got done and said it needed to be held over night and that it should be done by 2:30 pm the following day. No problem I made arranagemnts and Ubered to work and the gentleman said he would schedule me a shuttle Pick up over the phone. The next day I call around 4pm to check in and was told that the guy getting the part has not returned yet and that the car needed to be held overnight AGAIN. Big incovience and just bad communication skills. i don't need a play by play on what's going on, but notifying me if it needs a day or two Would be helpful instead of me calling in myself

I bought a car from AutoNation Honda of Renton today, and it was 100% because of the work that Milan did for me. I'd been emailing with the dealerships in the area for a few days, and if not for him I probably would have waited another few weeks to further explore my options. He was communicative over email, phone, and in person; he was extremely transparent about their costs; and he must have walked the length of that gigantic sales floor 20 times to get me the absolute best deal they could offer me. Eventually, he brought Travis (his manager) over to explain that their offer was within $20 of INVOICE PRICE on my new 2017 CR-V. It was smooth, it was friendly, and I ultimately bought their servicing package because they made it clear that they were committed to my satisfaction.

Very VERY disappointed with Honda in Renton. Last time I went in for an oil change, they told me that I needed over $500 of services done on my car. I told them I was going to put it off for a while as that's not a small chunk of change. Since then I moved to Kirkland and had my Honda serviced there. It turns out my car is in PERFECT condition and did not need any service other than an oil change. Thanks a lot for trying to rip me off Honda of Renton! You suck!!!!! Way to try to take advantage of a young woman who doesn't know much about cars. I strongly do not recommend you. GO TO HONDA OF KIRKLAND!!

The service department is fine. They only handle the obvious: Standard engine maintenance, tire rotation, wiper blade replacement and the like.

We had a great experience buying our 2016 Toyota 4Runner Limited. Igor was amazing!

Great service always! Fast and friendly! Thank you!

I brought my car in for a safety recall. They quoted me that it would take 2-3 hrs. It's now almost 5hrs and I've tried calling them back an hour ago and another time half an hour later and no one seems to want to tell me where my car is, who is in charge of my car or how much longer it's going to take.

I love these folks! I brought my car in for the usual oil change. And because someone ripped off my front plates along with the plate holder. Oil change done and plate put back on to look almost brand new!!! I love the honesty of my service man. Great job y'all!!!!

I've found the online experience the best of all car buying websites. On my research for autos, Cars.com's links to AutoNation's has as a result over the years, of myself purchasing two certified preowned and one new car(s).

A very pleasant experience for buying a car. Though the paperwork took more time than I thought - due to a busy day, I had a very good experience. They honored the truecar price and took time to show and test drive as many cars as I needed to make a decision. Will definitely recommend for any new car purchase.

Buen servicio,!!!

They recommend that we change the battery in our car, as long as we were buying a battery from them.. We then realized that we had a few months of warranty left on the current battery, and they suddenly switched to saying the battery was ok, even though we had to jumpstart the car twice. They said that the battery drained because we didn't didn't drive 15000 miles a year ( we were at around 12000 ). They said something about Honda recommended guide of driving at least 15,000 miles to ensure that the battery won't die. That is just lies. We bought our car from them, and now regret it due to the service we get.

They were really helpful and very kind. They asked questions to ensure we are okay and helped us choose the right car for us.

Mariano was a pleasure to deal with and a great salesman. My wife is going to need a new car next and because of my positive experience here, we will be back.

Not much of options

Bought a pre-owned car from them 2 months ago. They still have not sent the paperwork to the DMV for me to get license plates. I've left messages for the GM, who will not return phone calls. The Finance Manager I worked with told me a couple of weeks ago that it was already sent (the DMV still does not have it)...and will not return phone calls. My second temporary tag expires next week, and I cant get another one. No idea what is going on...but clearly this dealership and its management do not care.

Overall a positive experience the car was ready on time and clean and all of the features on the car was explained to us. Very low pressure sale

Very good experience and excellent service

Service seems more expensive since Auto Nation assumed ownership. Additionally, many employees have moved on since the change in ownership. Time to move on?

Only got an oil change and filter, but it was quick and fairly inexpensive!

After calling to schedule an appointment to get a critical recall part fixed, I was scheduled for an appointment within 48 hours. I was helped by Bill Ackerman on the Green Team, who quickly got me back on the road with a loaner. The work on my car was done earlier than expected, and a vehicle inspection revealed by brakes were in poor condition. Bill called right away and was able to get them immediately fixed before I arrived an hour and a half later to pick my car up. Bill was super friendly and wonderful and I couldn't have had a more pleasant experience.

Great Service - From start to finish this was a fabulous experience, AutoNation is honest, fair and simply has the best customer service. No surprises at this dealership, they are straight forward and honest with their customers. I highly recommend Rafael Vazquez as your sells associate. Igor and Kurt did a great job - 5 Stars Thank you AutoNation, I look forward to working with you in the future.

Middle of the road service

Very friendly, and fair negotiations. Very straight to the point, not too aggressive with their business tactics.

Bill Ackerman is my go to guy. He is very friendly, funny, courteous and knowledgeable. Can be trusted and he's been taking care of my car for so long now. Other staff are nice too. I can always depend on Bill to fix my car. For sure, I will recommend him to my family & friends.

Pablo Orejuela was wonderful! He catered to my wants and needs when it came to what I was looking for. He made the process a breeze. His demeanor was very welcoming and positive. I would recommend him to all of my friends no questions asked! Thank you Pablo and Auto Nation Honda Renton

Bought a pre-owned car from them. Process was very slow, and now, almost a month later my DMV office still has no paperwork from them. Seriously guys, it's not a hard process. edit...just saw the follow up. I have called repeatedly. Folks say they will look into it, but then NO ONE returns the call or follows up. Awful experience.

Bought a car from them a month ago, and they still have not sent paperwork to the DMV. I call, and no one returns the calls or follows up. What a joke.

Everyone is courteous and helpful. However, lately every time I take my car in they recommend several other probable fixes needed. When pushed, they respond that none are urgent. And as a follow up, I took it in yesterday reporting no windshield washer fluid ( there was fluid, the hose had gotten pinched - this obviously happened when they serviced it, as I had used it just two days before.) I also reported brake/tire noise - clicking at regular intervals, which they felt was a bottle of Tylenol in my console rattling around. No. Been there for a few years. The brake noise they said was due to the need to replace the serpentine drive belt, which 2 times had been described to me as not urgent. I am disgruntled.

Bought a car from them a month ago...and they still have not sent any paperwork to the DMV for licensing. I call to complain, they say they'll look into it, and then no one ever calls back. Horrible customer service.

Great experience with auto nation adjusting offers to meet our needs

Came in a few weeks ago to have my VTC actuator in my 2015 Fit replaced under extended warranty (they're commonly defective and it's a VERY common issue). It wasn't under the normal warranty anymore, but I had purchased the extended warranty. However, the extended warranty denied the claim, despite the fact that I change my oil every 5,000 mi (this part was not Autonation's fault). I talked with John and he handled dealing with the warranty company. It seriously seemed like the service staff here had never worked with an extended warranty company before (although 'm sure the sales people will try to push one onto any car buyer). I submitted my oil receipts to John and he forwarded them to the warranty company. Waited a day. Was told it wasn't enough. I submitted a sheet of the date/miles of when I did the oil changes. Waited a day. Wasn't enough. I submitted my receipts for the oil filters. Waited another day. Was told it wasn't enough. It would be nice if the staff was trained better, so that they could tell me what typically warranty companies want, so that I don't need to keep coming back to the dealership to submit papers. I assume this wasn't the first time they've dealt with an extended warranty claim, right? To top it off, they charged me with a $100+ diagnosis fee. They diagnosed the issue with my car as a defective VTC actuator. That wasn't new information. I told them when I went in that it was the VTC actuator. It's such a common issue that you can search for "honda startup noise" on Google and see thousands of results about the issue. During a separate issue I had with my car about a year ago, they misdiagnosed an issue I was having with Fit as a bad alternator. I declined because I knew that the alternator was charging the battery fine. They wanted me to spend $700 for parts & labor to replace the alternator, but the issue ended up actually being a bad $50 sensor.

I used your web site to self - schedule an oil change. I picked a time that the web site said was open. When I got there, the salesperson said it would be approx 45 minutes. Instead it took 1 hour and 45 minutes. Why should I continue to get oil changes from you when I can get one in 15 minutes for less money at the quickie oile change places ?

Always pleased with the service & friendly employees!!

Both, Omar - the sales person and Tatjana - the CFS - were very helpful and pleasant to deal with and took good care of us - me & my wife - during the buying process.

Good,satisfied,service. Will return for every auto repair needed ?

I am so satisfied at Renton Honda Dealer, especially your rep Milan "Bo" Samargya. The service I got from Bo was impressive. A lot of dealer contacted me regarding my trade-in Odyssey and purchasing new CR-V and all were rejected by me since I wanted to give the business to Bo because of his behavior and attitude for taking care of the customer.

I have purchased 2 cars from here - been going to them since 1993 - friendly employees - great service - would recommend them to anyone

I purchased a car recently and while the buying process was fine the process of paying afterwards is very frustrating. I didn't get anything in the mail regarding my first payment nor when I reach out to my Creditor, Autonation Honda of Renton (I went in, called left a vmail AND sent in an email) and even after two weeks no one's gotten back to me. I literally don't know how to make payments to my new car - and there is a supposed late fee for late payments. So buyer's be aware of every detail. I'm literally having to get someone to give me information to make payments and it's STILL unresolved. Take this into consideration.

Prior to making a service appointment I had inquired on cost. Because I thought it was reasonable I scheduled to come in. When I checked in I was informed that I was only given the base line cost. There were a few other fees included which I hadn't considered, but understood. The reason I'm only given them 2 stars is because I was informed of more yet more fees when I went to check out. I understand there are taxes and service charges, but considering a simple oil change service, they could've informed me of the total price before hand.

This was the best and easiest car buying experience we have ever had. Generally it seems car salesmen will upsell you but not Bo. He listened to what we wanted and found the exact car we were looking for. We were getting offers from other Honda dealers in the Seattle area and Bo worked hard to get us the best offer. The dealership and Bo got us an offer than beat every other dealership - including a Costco Preferred price from one dealer. He was great at responding via text, phone, email and in person. He was not pushy at all and worked with us rather than pushing us into a car. It was a great experience and we would certainly start here again if we are looking to purchase another Honda.

Called several times to speak to a manager regarding an issue we've brought up to them 3 separate times that they have yet to address. Still no call returned. Plan to call Honda Corporate to get the issue resolved. General maintenance has been fine otherwise.

My 68 year old mom brought her 2003 Honda van to get serviced, because the check engine line came on. They told her they could do a diagnostic testing. It would cost $135 to just test it and $300 for the part they had to order. She came to pick up her car and the staff lost the alarm fob which is not a standard Honda alarm. She had to bring the van back the next day to install the part they ordered, she was told they would look for the alarm fob. She came back the next day. They still couldnt find the fob. They worked on her car and it was an additional $300. In the past they would take the $135 diagnostic fee out if you have the work done there. That was not the case. They still could not find the find the fob. They told my mom they would reimburse her for the fob. So now we have to find the fob some place else, do all the leg work, pay for the fob and then try and get reimbursed. She took the van to cartoys and they replace the fob for $200. My mom doesnt have $200. I dont understand, this is 68 year old lady. I wonder if it had been a man would they have done this the same way.

I was really unhappy with the service representatives lack of response to my phone calls. I called AutoNation many times for status on my vehicle in the repair shop. I found out that I could have picked up my car a day earlier but because of no response from the service department, I had to pick my car a day later. I lost a day of work because of that.

Great service, But they don't have much service specials compared to the previous Honda dealer Bob Lamphres

I needed to have one of my keys, with a remote lock, unlock, panic feature, re-programmed. I called and was offered an appointment immediately. I drove the vehicle in to the dealership and was greeted by Service Manager Bill Shipley. He checked all keys and had the key re-programmed and fully tested. It's always a pleasure to go to the service department of AutoNation Renton.

I brought my 2013 Honda Accord in to Renton Honda to replace a sun visor. I met with Michael Stokes, the Service Advisor. He immediately noticed that the replacement sun visor was still covered, which I didn’t know. He also mentioned that I was overdue for a 30,000 mile service tune up. He explained to me in depth what that entailed. I told him I would have to postpone it because I had to attend a meeting. He offered me a complimentary 2016 Honda Accord rental for the day. I can say enough about the service Michael provided me. Extremely professional, congenial and a pleasure to work with. When I come back again, you can be assured I will be looking for Michael Stokes!! Wayne Gilson

Fast, pleasant service. High quality. I highly recommend them!

I always have a good experience with AutoNation Honda in Renton. I have been a loyal customer since they were known as Renton Honda. I am grateful for their pick up and drop off services, comfortable waiting room, and their kind service team. They don't push me to make decisions I am not ready to make, but they do advise and make recommendations, while explaining the need.

oil change and adjustment to right side front door

2016 civic ext..brought in to dealership 4 times for the same problem regarding the passkey system. Every time I was told the car was fixed. The problem never went away. Wife got locked out of the car while shopping. Engine noise took 3 visits to fix. Was told the first two times that it was normal with all turbo models. Being a 30 year technician, I called them out on it. Finally found problem in the valve body. Took two visits to fix the locking/inop radio issues. Replaced entire head unit. The last straw for me (aside from the obvious lemon law I was going to pursue) was when I went to pick up my car, the service advisor hadn't done the oil change/rotation I requested. I was given the excuse that the tire wear was the same on all 4 and therefore didn't need rotating. I had 10K miles on the car. I WANTED a rotation. I was asked to stay for the oil change, however my wife was on her way to work and couldn't stay. Ended up trading the car in at a dealership in Everett the following week. Don't even get me started on the salesperson and GM at the dealership. My advice for buying there, if you choose to, is to seek out Kevin in sales as he sold us our first car there. Very honest and up-front. Pablo was deceitful in his sales tactics, he wouldn't stand behind the figures we were told. He essentially called my wife a liar to my face. That was when I walked away. Perhaps I had a bad car from the beginning, however the service and treatment I experienced during my 5 months of misery wasn't worth it. There's much more to add here, although I think I've gotten my point across.

I went in for an oil change and an overall inspection. The inspector came back to say I might have a small oil leak, but when I ask for further explanation, the service coordinator did not answer me. Also, the cost of an oil change is now much more than I would like to spend - not to mention they no longer wash my car or even offer a Brown Bear coupon for me to get my car washed at a later time, so I most likely will not go back to the Honda dealership for an oil change. The only real positive part of my experience was the free cable tv and free espresso coffee. Thanks!

Unlike other dealers, the sales team here seems more concerned about making lasting connections with customers who will return to service their cars in the future. As such, everyone was super friendly and they made it clear that any additional packages they offered after I consented to the initial sales conversations were entirely optional

I brought my brother there to purchase a 2017 Honda CR-V and the sales men promises $100.00 for referral and due to the lack of speaking English, my Brother refer to use my E-mail and phone number for communications. after 6 weeks didn't hear anything from the dealer i called them and talk to the sales man and Manager as well they told me that I was eligible for that because it was the same phone number and E-Mail that I use to purchase my own vehicle there before

Service is good and the customer representative is really awesome,this is my second car from honda and i'm keep coming back to this place.Thanks honda!

Brought a relative's car in for airbag recall. The dealer recommended a serpentine belt and alignment. Then took the car to my regular mechanic who said the belt was fine but car needed 2 new front tires. I checked and he was right. The tire store said the alignment was fine. Dealer also recommended a new air filter for something like 60 bucks. Bought one for about 20 and put it in myself in about 1 minute.

I was given superior treatment at Auto Nation. I have been going their for 15 years. I want to specifically thank Customer Service Rep Bill Shipley who went out of his way and spent some time researching to see if my car issue was still under warranty, which thankfully it was. It saved me a great deal of money. I have purchased two vehicles from Honda Auto Nation and and very satisfied.

Overall the car is great, the staff was nice, but the process of getting it was terrible. After scheduling an appointment to come look at the car I was interested in, I received a phone call saying they "lost" the car and can't seem to locate it between their different lots. This cost me about half a day and forced me to change my plans around. After they finally located the car I drove out there only to find out that the car I was scheduled to see was clearly different than the one they advertised. While the one in all their ads and their website was a black car with chrome rims, this was a black car with black rims. I did not want black rims. On top of that, this car had higher mileage than what they advertised online as well. Lastly, it was frustrating to see that the steering wheel cover stitching was coming out and that they had not and were not going to fix it. You would think that the least they could do for wasting my time with the lost car, advertising the wrong car, and advertising lower mileage would be to fix the steering wheel for free but I guess that is too much to ask for.

Pablo Orejuela, the sales associate, was SO helpful and very knowledgeable. Joe, the finance manager, was very nice and patient. I highly recommend them to anyone looking for a car.

First of all, we would like to really thank Igor and the Finance Manager for staying late after hours to process our purchase. Most customers should know that there is a lot of back and forth negotiations (the sign of a reasonable sales team) to agree on terms that fit both needs of the business and the customer. Everyone was so Professional and Patient with the whole process. Everything was Clearly Explained and Pleasant. We walked away with a few unknowns and still are yet to have those questions answered, but I would recommend AutoNation to anyone looking for a minimal hassle experience when buying a car. Thanks AutoNation Team.

Helped me choose my ideal car and accommodated our needs to quickly wrap up so my mother would get to work on time.

The salesman named Pablo is friendly and helped on this deal.

Can't believe it takes four hours to buy a car with no trade in and check to pay for it. If I was financing and they had to make sure that my trade was free and clear I could understand. If it hadn't been the color and style I had been looking for I would have walked out. The sales person Don was great, but all the other bs was just a pain.

When I got ready to trade in my old car, I discovered that I had lost the title. Not only that, I had misplaced the registration I had just gotten 2 months prior. Organization at work, no problem; at home home, not so much. I was pretty much resigned to a trip to the local DMV licensing office to get it straightened out. A long story short here. Travis at AutoNation had let me know that he could help, and help he did when other dealers did not seem able or willing to do so. Thank you, Travis for saving me from the trip to DMV! So I rolled in with my old Civic and rolled out with a new Fit. I do like it. Funny thing, I simultaneously really miss my manual transmission and really love the new paddle shifters. Janet Diaz was there to help me when I arrived at the dealership. I had thought I had to move up to the EXL trim to get the paddle shifters and Janet was quick to point out that if I didn't need leather seats, I could get the paddle shifters on the EX trim. Score a big point for honesty with this dealership. She was there to answer all my questions. Some of which I had to ask twice, (last time I saw push button starting was in old vehicles from the 40's when I was young. Though, most often, that starter button was on the floor, not the dash (You still needed to put the key in the ignition, though). And real perk for me was the coffee machine dispensing complimentary coffee and my favorite, cappuccinos, hmm..that really helped get me through the day.

When I got ready to trade in my old car, I discovered that I had lost the title. Not only that, I had misplaced the registration I had just gotten 2 months prior. Organization at work, no problem; at home home, not so much. I was pretty much resigned to a trip to the local DMV licensing office to get it straightened out. A long story short here. I had been in communication with three dealers and Travis at AutoNation had let me know that he could help, and help he did when other dealers did not seem able or willing to do so. Thank you, Travis for saving me from the trip to DMV! So I rolled in with my old Civic and rolled out with a new Fit. I do love it. Funny thing, I simultaneously really miss my manual transmission and really love the new paddle shifters. Janet Diaz was there to help me when I arrived at the dealership. I had thought I had to move up to the EXL trim to get the paddle shifters and Janet was quick to point out that if I didn't need leather seats, I could get the paddle shifters on the EX trim. Score a big point for honesty with this dealership. She was there to answer all my questions. Some of which I had to ask twice, (last time I saw push button starting was in old vehicles from the 40's when I was young. Though, most often, that starter button was on the floor, not the dash. You still needed to put the key in the ignition, though). And real perk for me was the coffee machine dispensing complimentary coffee and my favorite, cappuccinos, hmm..that really helped get me through the day.

I'm so glad to share an awesome experience in buying my car from Autonation honda in renton. Mariano is a valuable asset that any car company would have. His customer service treatment was a delight that I have enjoyed too much during the whole sale process That's the reason why Autonation is building a great reputation in the car business.

I'm so glad to share an awesome experience in buying my car from Autonation honda in renton. Mariano is a valuable asset that any car company would have. His customer service treatment was a delight that I have enjoyed too much during the whole sale process That's the reason why Autonation is building a great reputation in the car business

Financing is deceptive. I went in with a pre-approval letter already. Confirmed twice that I didn't want to go with any other bank,and in the end ended up going with the bank I originally selected; however I received a credit alert that additional inquiries were made to other banks without my permission and not one person at Auto Nation came forward to tell me that they had done so. I find that quite deceptive and especially rude that when I requested a letter stating what Auto Nation had done, to submit to the credit bureau, I have yet to receive a response from Janet Diaz or Joe. I've put a review on Edmundsdotcom and next I will put a review on yelp. Thanks, but no thanks.

Excellent service and believe it or not cheaper then going to a non dealership. Friendly fast service. Got me in and out in no time. Have to change my original review, I was quoted a price and sent an email with that price to get my BMW oil change when we get there its almost 3 times as much as quoted because the rep taking the call didn't know what they were doing, so because of their mishap we have to pay for it. May not be going back after all, don't like dishonest people

I like my new car. Very beautiful and useble. Our dealer Alvin Yang was perfect, very patient. He answeared all my questions. Also he spoke chinese, what was very comfortably for me.

I like my new car. Very beautiful and useble. Our dealer Alvin Yang was perfect, very patient. He answeared all my questions. Also he spoke chinese, what was very comfortably for me.

Our sales person, Pablo, was very friendly and didn't use any pressure at all. It took us a while to buy a car, and I was always the one to initiate conversation with Pablo. He got us the car we wanted in the end. The only reason we didn't score a 5 star rating was because the price of the warranty for extra coverage on our vehicle wasn't shared with us up front. We made our decision sitting in the finance office when we just wanted to get out of there and weren't thinking clearly. Sodo Honda in Seattle will also show you the extended warranty prices up front. If you want to buy in Renton, I would recommend asking to see the extended warranty prices up front then perhaps the finance team will be willing to work with you.

My experiences here have been repeatedly bad recently. I waited for three hours for just a simple oil change once, only to find out later that the car had been ready for a while, nobody just bothered to notify me as the employee who took my order went home after his shift. I got more stories. In short, why can't service people have the same attitude like the sales people? Some of them are really nice, however some do desperately need to learn some customer service skill here.

I'm not happy sales of Renton Honda They trying to sell me some things which I am not asking when I buying my new car They put on the Paperwork make some tricks with that ..!!!👎 It's not good ..!!! They doesn't have first time oil change like all Other dealer does ..!!!!

We were really DREADING the entire shopping experience of purchasing a new car. We went to 3 dealerships in our neighborhood (we like to keep our business local whenever possible). Auto Nation Honda was great! Nhat, our sales person, listened to what our needs were, he did NOT try to up sell, pressure, or quick deal us into a car. He new we were comparing 3 different makes at 3 different dealerships and needed their bottom line price to compare and make our decision. When we decided on a Honda they delivered as promised and have been very helpful! We expect this help to continue, time will tell. Thank you Honda for making this experience basically pain free!!

It was a wonderful experience. I can't tank you enough for helping us .I hope we will recommend you as much as we can. Thanks again

I contacted Autonation over email about a Honda Pilot Touring model I wanted, and they were very prompt in their responses. I walked in a couple of days later and was able to complete the whole purchase process(which included negotiation, test drive and financing) in 3 hours. Omar Lopez was our salesperson, and he worked hard to make this deal work for the both of us. I am happy that i paid less than what i was willing to pay, and there wasn't long delays in the negotiation. I had a loan preapproval when I walked in, and they were able to get a better financing. I also did not want any added accessories or maintenance plans, and the financing person was not pushy about getting them added. All in all, a great experience and I would recommend them.

Igor Jurcevic helped us buy our Honda CR-V. Excellent communication skills. Very relaxed and honest demeanor. Would highly recommend him to friends and family for future purchased.

After doing my research online, I came to AutoNation to shop for a new car. Upon arrival, I got Igor help me look into the car I wanted and scheduled for my test drive to make sure I like the car before considering buying it at all. Unfortunately, there was no EX-L model at dealership at the time, so I settled with another EX model available at dealership, plus an upgrade with leather seat and got a pretty good deal for it. Igor was great and was willing to help me every step of the way till I was satisfied with my choice of the car. I went to the dealership around 5pm, and finished up everything around almost 9pm and folks there were willing to stay to help finish up all the paperwork, despite they were supposed to close at 7pm. Good thing I already did my homework and knew exactly what features, options, color I wanted.

Auto nation Honda of Renton was amazing. They gave us all the information needed about the vehicle and treated us as family. They even went out of there way to make sure i got the best deal possible.The GM and Omar the sales person was super nice and helpful with answering any questions we had.

Had no apft. walked in and immediately Igor greeted me and welcomed me to the dealer ship. We started talking about cars and had a deal in less then 30 min. Great customer care and very friendly. A+ on explanation of car and the whole deal.

Got our Hatchback from Pablo yesterday... Very accomodating and nice, he made sure that we get the model and the specs that we want even though they had a limited stock on that model ���

I just purchased a new Honda civic 2 weeks ago, about a few days into using my vehicle I started hearing a clunking noise so I took it in for an inspection. About 1 1/2 hours later Bill Ackerman called me to let me know the inspection was finished and they didnt find a problem with the vehicle. I was VERY frustrated and afraid that I would be jerked around, Bill was extremely patient and courteous the whole time. He made me feel valued as a customer and really calmed my nerves. Garrison the technician waited for me so we could take my car out for a test drive and sure enough the noise was gone! This is my second Honda, my mom has transferred from owning Toyota' to Honda, and we are continuously referring friends and family. Continue provide such valuable service and quality cars and you will always have our business :) thank you Honda ¿

We went to Honda Renton to inquiry for trade-in options for our vehicle. Basically, we wanted to trade our older car for newer (same type). It took some time till someone was assigned to help us. The guy tool around 1 hour to appraise our car and give us an estimate for the trade-in deal. The numbers didn't look promising and eventually that sales representative engaged his manager to talk to us. Manager that came in was terrible. He was very aggressive to me, tried to make me look fool with his language and mimics. He tried to explain obvious things to me in a way that I will feel stupid. It was terrible experience and we decided not to do business with such a person - regardless of the deal they could offer us. I feel that such behavior from any representative is totally unacceptable, is disgraceful to the dealership and should be kicked out (along with people who behave like this) with no exceptions. People should respect each other. This is always true but even more when it's customer-dealership relationship.

Only come to this dealership if you want it to take two hours for a simply oil change!!

Great service and a reliable shuttle.

The vehicle lasted one week and now sits in my garage dead and unable to move. I am very disappointed in a system that allows this type of business practice to continue unabated in our country today.

Mr Phan was very professional and resourceful. I made the deal at the same time I was watching an NFL playoff game in the showroom. I didn't have half the information I needed to complete the deal and my wife was home sick with the flu. He personally came to our home the next day to get my wife's signatures for the title. Done deal.

Me gusta como su personal esta al tanto de las personas que llegan y los atienden muy bien

Autonation Honda is just the best place to buy a vehicle. I had been looking for months and when I found the right one I was not disappointed! Everything was just as described, there were no hidden issues! They even brought it in out of the rain so I didnt get wet! I would recommend Autonation Honda to anyone looking for the right car for the right price. Thank you Michael and Ramon!! I love my Jeep. I smile every day!

An amazing buying experience. I filled out the inquiry and was contacted by Michael H in internet sales shortly thereafter. We set an appointment to test drive the 2016 Honda Pilot. Upon arrival, we were greeted by Micheal. The entire process was professional, smooth and although we were on the floor past closing, we were treated with respect, courtesy and professionalism. What a great dealership!

An amazing buying experience. I filled out the inquiry and was contacted by Michael H in internet sales shortly thereafter. We set an appointment to test drive the 2016 Honda Pilot. Upon arrival, we were greeted by Micheal. The entire process was professional, smooth and although we were on the floor past closing, we were treated with respect, courtesy and professionalism. What a great dealership!

We got the car fast and the service was great and really nice to us.

Most amazing staff! Worked with Micheal H in sales and Ramon in Finance. These guys are professional, efficient, polite. We were in the office late and despite the afterhours, they were polite, courteous and accommodating. 2nd auto we have purchased from this dealership, they are consistently amazing.

I was basically ignored by the sales staff.

My 19 year old Daughter bought her first new car from Eddie! We had an amazing experience and will tell everyone about it!! Thank you Honda of Renton we will do business again.

Vantha M. was the most professional, personable and helpful employee! He made sure i knew exactly what i was getting into and 100% cared about making sure i was satisfied and content with my decision, so happy with my time spent and my purchase.

I HIGHLY RECOMMEND AUTONATION HONDA IN RENTON IS THE BEST . AFTER COUPLE WEEKS LOOKING FOR CAR .I MET MR: KEVIN NGHIEM. WHO HELP ME TO GET THE CAR THAT I LIKE . THANKYOU KEVIN NGHIEM . YOU ARE THE BEST OF THE BEST, YOU GOT 10 POINTS FOR THE BEST SERVICE

I purchased new honda civic at Renton dealer. Mr. Nhat ia a best saler , he help me out a lot to have a good price. I love my car and service here. Thanks a lot

DON'T GO HERE. CHECK OUT OTHER DEALERS. Unorganised, understaffed, don't clearly communicate, do not initiate calls to us on vehicle status. This is our second visit and both times they didn't have enough people to accommodate the customers in a reasonable amount of time. They took literally all day to do a standard inspection and didn't call me. I had to check with them at about 2 and they still weren't done. Thay had to keep our van for 3 days when it should have been only 2.

We purchased a used Honda CRV. We really liked the "One Price", I think they call it. Lowest price is posted, no dickering. This was a VERY low pressure sale. Rafael was not a typical used car salesman and we appreciate that. We were given a fair trade in value and able to handle all financing through BECU on site.

Very nice service

When Honda screws you over and it takes forever to fix a problem they caused . Go in to fix a recall ; come out with scratches and paint job needed . Told they fixed it; check out the car and it's still scratched . Go back and complain guy says ok wait I gotta talk to my boss ?? Like why say it's fixed in the first place when it's not ?? Annnd I wouldn't be here if they were careful in the first place. Now wasting my morning here . Not the first time I have had problems with this dealership . I can't even trust them to work on my car and it's the dealership where else am I to go ?

I had researched the car I wanted. Found what I wanted at AutoNation Renton. Got a fair trade in value for my car and purchased the car I researched at a fair price. The process was painless and I was treated in a professional manner.

We are really happy with your customer service , Nhat Nguyen is the one help us to get a new car. He is excellent.

We purchased a used vehicle being told we would have no problem because it was certified and had their 10 point inspection drove 10 minutes home and in the morning the check engine light was on. Returned that day

I would recommend this dealer to everyone, these guys are so hard-working and their customer service is great. Love my new car :)

Its my second time that I go to buy a car there! The sales team is amazing and they treat you with manners and don't try to rush you, especially Pablo Orejuela, he helped me to get the better deal possible. The facility was clean and comfortable I highly recommend this dealership

We worked with Rafael Vasquez who was very nice! There was no pressure to buy and there showroom was full of new cars to look at and sit in. They have a huge lounge area with coffee and hot chocolate and two very clean restrooms! We bought 2 Hondas from them and are looking to buy a third one sometime this month. Thank you Rafael and Christian for all your help!!! �

We bought a used Honda Accord and a new Civic from them. Great service, huge showroom, very clean facility!!!

Online not so great...unwilling to negociate deal with me. Even after I told them I have been customer there since 1994 buying new Hondas as well as servicing all our Hondas there. The service coordinator Bill took me over to sales area in person when picking up my car that was being serviced at that time. Bill told the Sales guys about my loyality to this dealer & to treat me right as a great customer! Prior to Bill doing that I was planning on heading to Sumner Honda because they were willing to negotiate! Ramon Rodriguez was very personable & helpful to deal with as well!

Just bought a 2016 Civic from Nate! Best car buying experience I've had. Perfect in every way. Price was great. Service was great. People were amazing.

We were there for about 4 hours, but the associate did help us out a lot and was very kind.

I had a very pleasant experience here. I had to visit 4 times to come to a decision, and Kevin Nghiem was courteous to me and my father every single time. The 4th time ,we were greeted by Nhat Nguyen who was exemplary in making sure our needs were met.

The place is nice, I just wish it's a competitive price for their service. It's getting pricey.

Got our car with fair deal.nice staff,overall they're awesome.

My wife and I had an excellent experience buying our new 2016 Honda HRV at AutoNation in Renton. I give this review such high ratings largely based on the fact that the sales agent who helped us was very knowledgeable about all the vehicles we test drove as well as going above and beyond to make sure our experience was a good one. We did not feel pressured into buying our car nor did we feel rushed to make a decision after test driving several vehicles. Nhat Nguyen was the sales rep that helped us out. Much appreciated.

From start to finish this was excellent customer service.

Exellent service Pablo was great helping us trough the whole process will definetly recommend to any family or friends.

Both Nate and Kevin helped me find my Honda CR-V. They were both so patient and helpful in my first time car buying experience. Thanks guys for being so personable and making my car buying experience so painless!

I had a very best experience buying a car in a long time. Very genuine customer service

I recently purchased a 2008 Dodge Caliber. It's an okay car, but I wish I had taken more time to find a car for my daughter. I had some concerns that make me regret the purchase. Also, I purchased the car a few days ago and it's making really strange noises, started the day of the purchase. I couldn't take it back because I was on the high taking the car to my daughter! It is really horrible on gas! I could go on about my total experience, but I won't take the time! I'm glad I purchased a warranty. I will be taking the car to get checked and hoping that whatever the noise is, will be covered under the warranty! It's sad that dealerships as bid as this one will sell a car with known defects and tell you they won't fix them and you get the car as is! I will not send anyone there, that's for sure.

Purchased a new CR-V over Labor Day weekend at Renton Honda, (WA). Everything went smoothly without arguments. The new facility is great. Plenty of parking, and the wait area is very comfortable with nice chairs, flat screen TV's, and a complementary coffee machine.Boden Bridge was our sales person. Very knowledgeable and very personable. We hope to get to deal with him again in the future.

They were very friendly, especially, Srey, my dealer was very helpful and informative!

Very happy with the car. Our mechanic says it's in perfect condition. A reliable used car dealer!

Our car dealer Nhat was the best! Also his supervisor was very helpful , both of them give excellent service.

It was a very easy process, no pressure sales pitch.

I have been coming there for almost 10 years now for service for my both Honda vans. Been really happy until last two services I had. Bad experience. You come for one thing and then they mess up other. You have to come back and forth. They are not customer service oriented like they used to be. Now it's all big corporation. They messed up my car twice now. Also they damage the side of my car during service or car wash. Now they are telling me to come back. Not happening. They have messed up the vehicle since I refuse for the appraisal and not wanting to trade. Nothing gets to done to help customer here.

We bought a Honda CR-V EX 2016 at AutoNation Hona Renton, dealer isvery nice. We are really very interesting while on ride this new car.

We bought a Honda CR-V EX 2016 at AutoNation Honda Renton, dealer is very nice. We are very interesting while on ride this car.

Had great service and found a great car. Boden B was very helpful and knowledgeable about the car I was looking at. Was very patient with all the questions I had for him. Thanks guys I'll be back to purchase another vehicle from you guys down the road.

I don't see my earlier post - here goes again. I used Edmunds,com - received a call from the Internet Sales person. I made an appointment to test drive a 2016 Honda Accord. I really liked the car and went in to work out the details. The price we agreed on was $25,718 - good price, right? Not so, after all extras and taxes - $30,218. She added $599 for a tracking device(she implied that it was a required feature). I asked if she could remove it. 1. She said it built into the car but she'd see if she could have it not be turned on. 2. I was told I would get a portion of the taxes refunded (Were the knowingly overcharging?) 3. I mentioned that I wanted the windows tinted but I could have it done myself. She spoke with her manager- I assume, to have the $599 for tracking removed, but then added charges for window tinting. She said they guarantee their tinting and she didn't want be to be bothered with an inadequate job done elsewhere. 4. I have excellent credit and asked the interest rate they were asking. I never received an answer. Instead I was asked what did I want my payments to look like? I was polite despite this rip off attempt.I left telling her I would call her if I changed my mind. I thought these practices had been outlawed.

The dealership stayed open until we left with the new Honda Pilot EXL at 10pm on a weeknight!

The salesman in the dealership is very nice and helpful.

I am very satisfied with my recent purchase from Honda Renton. I was shopping for a used vehicle <10k. I found one at this dealership and contacted them by email. The customer service was awesome through the whole buying process. They repaired what was necessary in the car, I even got a tank full of gas in the end. Overall a very good experience. I was assisted by James Salinas and would gladly recommend him to anyone.

Rafael Vazquez helped us secure our desired vehicle quickly and stress free.

Smooth transaction and people are nice and courteous.

The sales team and the overall environment was such a great experience!!!

Comment pending until I talk to the Sales Manager. I am NOT HAPPY!!!

Autonation Honda Renton were instrumental in helping us locate a new car. Once we had narrowed down a vehicle type, they were responsive in helping us locate a particular vehicle as well as getting it at a desirable price. Ramon was courteous and professional, and walked us through the first-time car buying process without any pushiness often seen at dealers. Very pleasant experience.

Brought my car in for an oil change and they kindly squeezed me in, treated me courteously and made my day!

It was very interesting to buy a car in Auto Nation Honda.

When I was looking for a car, I visited multiple dealerships in the area. And, I can confidently say that AutoNation-Renton is the best of all, which is because of the quality of service their Sales team provide. Thank you Pawan and Ramon for making the buying process so smooth and awesome. People, please lookout for these guys whenever you're at AutoNation-Renton. Thanks again!

Getting a brand new Civic to lease at this dealership was painless.

The car we wanted at a great price! Helpful staff, clean facilities, great selection.

Timothy Collins service advisor is very professional.

I just purchased a 2016 Honda CRV EX through Renton Honda 3 days ago and I had a really good experience and excellent customer service since I arrived to AutoNation Honda. All of the AutoNation Honda employees that helped me from the sales man, James Salinas, to the credit manager, Paolo, made my experience quick and easy. All employee?s approach professional approach, good people, and no hassle.

Our salesman Dwayne was wonderful, he was very kind and helped us get a great deal he stayed late and still happily showed us all the features of our car with out rushing us, we will be back next time when we need another car.

Rude and Arrogant staff Week ago me and my friend went there to shop around. Salesman (Kumar) was very friendly person. We made a deal with him and ended up buy a 2016 accord. After a couple days I went with my other friend to buy CR-V. But unfortunately that time previous salesman wasn’t there. So we thought to come back later but another salesman (Saif Alsultan) come forward and assured us that he going to give us a good deal. But he was super arrogant and rude. We told him that we are returning customers and try to buy another car. But he was talking us like we are stupid and he is the most intelligent person in whole word. He misbehaves us three times during the negotiation. At the end, I calculated some figures in my phone’s calculator and showed him but he said” I have better calculator than your so I don’t want to see your phone. You don’t understand my logic so if you want you can leave”. these are exact words by him. DAMM, is this a language of a professional salesman? Think Again. WOW!!! what a reward I got from them as a returning customer??AutoNation Honda in Renton is a big company so they must think about their staff’s attitude and customer’s values, especially when you know that customer already bought a car from you a week ago. By doing this we didn’t loose a good dealership but you guys definitely loose a good customer and your business because today we got 2016 CR-V from Bellevue Dealership. I am totally impress with Bellevue Honda's service and their staff (Robert). I will give 10 out of 10 to Bellevue and wont go ever to AutoNation Honda Renton and wont recommend anyone. Thanks

I have been in this Honda dealer in Renton for 4 times for 4 different cars. 3 new cars and 1 used car, It's all about great services and good prices... Will come back in future !

Thoroughly prepared and knowledgable salesperson (Nhat Nguyen), exceptionally clean, professional, well laid out and xlarge showroom/lot. General manager helpful with good support of salesperson. Very happy. Will need to replace another car in a year or so and will definitely start here.

They were very proactive and offered competitive price voluntarily and provide me with excellent service with very clear, straight forward and friendly approach. Ossman is truly committed, first class sales person and has been helping me a lot.

I'd been boring my friends for 5 years saying I was going to buy a new car but never got up the nerve. My old CR-V was in for maintenance at Autonation in Renton so I took a stroll around the new models and I felt comfortable with the friendly staff. That was the hump I got over and made my new CR-V purchase the following week.

I went around to multiple Honda dealers to find the car that I wanted, and this one was able to get me my first choice! I had Ossman Jibril helping me and he was great. Made the whole process very easy for me and was really there to help ME. I would definitely recommend this dealership to others!

I love the Honda Accord and I always would buy the new one

This was my first experience with purchasing a new car. Everyone that I communicated with and was in contact with were very helpful and have me a great first experience. They weren't too pushy and understood that the first time I was there it was only to look at cars and then I can back to purchase one. I really had a great experience with AutoNation Renton Honda.

Excellent service and nice new dealership ...

This was my first experience with purchasing a new car. Everyone that I communicated with and was in contact with were very helpful and have me a great first experience. They weren't too pushy and understood that the first time I was there it was only to look at cars and then I can back to purchase one. I really had a great experience with AutoNation Renton Honda.

Great service. personable I was blessed to have a wonderful sales person KUDOS to Naht

We purchased a 2016 Accord EX and we are very happy with our experience at Renton Honda. This was the 3rd dealership we had visited and by far the most professional. Wished we had made it our first stop. Can't say enough about being provided good customer services...

Attempted to sell us a $26,000 car for $32,000. Severely low-balled trade-in value, as well. Negotiations during car purchasing are standard, but the "options" AutoNation tried to sell us with this car bordered on the car sales techniques of the 70s and 80s. Very outdated business model, and there's no shortage of Honda dealers in the region who behave in a more modern, transparent, and honest manner. Try one of them, first.

It was an excellent service. Very helpful and attended to all my questions. All the stuff are very friendly! I am satisfied with my purchase.

Bought a new Honda Pilot Elite 2016, great staff, super friendly, clean facility but didn't get any discount despite trying which was a little bit disappointing (apparently there is high demand for it) but i went with the deal since i needed a bigger car for my family. Would recommend the place to anyone.

I got a Civic 2016 EX-L from Autonation Honda Renton last week, It is a really nice car I am very satisfied with it. Especially, Nhat Nguyen is the one who help me. He is extremely nice and informed. He made everything as much simple as he could to save my time. Highly recommended him and the dealership to others.

UPDATE (original review below): We went in on Saturday to the dealership and spoke to a representative who was very nice and helpful. He put in a work order for the next available (which he expected to be on Monday), but was actually able to get us set up with a loaner while we waited that day. I was impressed with the in-person customer service. (Original review) Terrible customer service. We have called in 3 times in the last two weeks to try to get a loaner vehicle until our recalled vehicle can be fixed. I understand that they are busy with a lot of these requests, but we have spent over an hour listening to the phone ring. When we did actually get through to somebody, it was only to be assured that we would receive a call back, which we are yet to receive. I think we got on a list, but I was also assured we would receive an update two days ago and my wife was assured she would receive a call back today after getting punted around for 20 minutes. If you can't help us, at least help connect us with somebody who can. We have a 3 month old child and we need to get this resolved!

Easy, simple and well worth it. I will enjoy my vehicle for the years to come.

Went back to Renton Honda (now Autonation) to upgrade to larger vehicle. Ossman was extremely knowledgeable and took his time to explain all new features on 2016 Odyssey. Went in 75% sure I was going to buy, but Ossman made it easy for me to be 100% sure. Negotiation was great, we worked together to come to a price point that we were both comfortable with. I bought a car here <2 years ago and knew I had to go back for their exceptional service even though I live almost 30 miles away. I would recommend this dealer to friends, family and strangers alike!

It was a good experience , I would definitely recommend this dealer to my friend for future purchase

Ossman Jibril was very polite, professional and made us feel valued as a customer. If we want to trade our Honda in for a newer model we will definitely return. Thanks! Jim and Jayne Officer

Pablo was very knowledgeable about the car we purchased. He was also very patient in giving us all car details. :)

I came into the dealership just to look around for a certain car. The sales staff work well and answered all my questions I had. When it is time for a new car for myself (many many years from now) I will come back to the dealership.

Quite good service

To whom it may concern, Last year I went to Renton Honda for recall Honda Airbag. After Renton Honda install the new Airbag in my Honda CRV,before My Honda CRV Cruise control was working. After a few month later my wife told me my car Cruise Control didn't work, so I went to Renton Honda Autonation service adviser told me they don't take responsibility for my Cruise Control problem. Ask me paid for repair (estimate price). I am very disappointed for Renton Honda service. I left the phone detail message to Mr.Pete (Service Dept Manager) 2 times morning and evening on Mar/26/2016. He didn't call me back. I didn't believe it. What is the Renton Honda really care about customer service?

I purchased a 2013 Honda Civic LX, the employees were very friendly and professional and i belive we got a great deal. Thanks Autonation!

I have purchased many new and used cars over the years and have never had a reason to purchase another vehicle from the same dealership. My purchasing experience was great at Autonation Honda Renton and my sales associate, Nate Nguyen, was fantastic to work with. I did not feel pressured into buying any particular vehicle, but he wanted to make sure that I left with a vehicle that I was totally happy with. I would highly recommend purchasing your next vehicle at this dealership and to see Nate Nguyen to discuss which vehicle would best suit your needs.

I bought a used Mazda3 AutoNation Honda and had a great experience. Duane helped me and provided excellent service and got a great deal.

Excellent service from beginning to end. The salesman was super helpful with everything that I needed to know about the car.

Sales man Nhat Nguyen his knowledge , friendly, excellence customers service highly recommended

Experienced sales and finance staff. Beautiful huge new showroom. Easy and fair purchasing process. Would highly recommend this dealership.

I am surprised at so many good reviews this place has gotten. My experience was completely negative. I took an appointment before going there and clearly told them over phone what I am looking for. When my wife and I got there, we were assigned a salesman named Rafael to work with us. Rafael took us to an empty desk, asked us what we are looking for and then he left saying he will be back in few mins. Guess what... he never returned and nor did someone else. About 5 mins later, my wife looked back and saw Rafael sitting in a different cubicle with a different customer. We waited for about 10+ mins and then we got up and started walking around in the showroom to look at cars hoping he would notice us. He passed by us about 2 times and nothing. Not even a word like we were invisible. Approx 15 mins later, a salesman saw us walking around in showroom and came to ask us if we needed help and I told him that I am still waiting for Rafael. Honestly I should have left at this point. This was a good enough sign that these people don't deserve my business. Then another salesman showed up and told us that he will work with us and Rafael's appointment showed up. I was surprised to hear that since I myself had an appointment. Anyways, this salesman took us for a test drive and when we came back, he was very insistent on we buy the car just then. I told him that I haven't really made up my mind yet, so I am not going to and need time to think it over. He asked me what am I confused about and gave me a piece of sheet to write pros and cons of two cars I was actually considering :-). He was like ..just write it and then he left. When he didn't show up for next 5 mins, my wife and I got up to leave and just then a third sales person showed up for his sales pitch. They seem to have this intricate system of selling car I think. When one person doesn't succeed, another one shows up with new tricks up their sleeve. I went to 3 other dealers in Bellevue, Kirkland and Redmond area as well and no one...I mean no one behaved like this. People at other dealerships were courteous and patient and that's why one of them got my business.

STOP! Avoid going to this dealership, the Bellevue Honda dealership is far better. I had a very bitter experience with the people at this dealership including the General Manager, Finance Manager, and especially the Sales Manager and Salesman (Saif in our case). They make false advertising regarding trade-in value and interest rate. Do NOT find it surprising if you receive call after few days of buying a car and/or closing the deal regarding a big hike in your interest rate regardless of the condition of your credit. They won't even call you when your license plates arrive. Their behavior and attitude radically changes after selling the car and was also very disappointing. You can't return or do anything about it except writing a review :)

2012 civic is wonderful, price was a little high.

It was an enjoyable experience at Renton Honda, I highly recommend Nate Nhat Nguyen. I walked out with a wonderful car and a feeling that I got a good deal. I was so lucky to work with him. he is very knowledgeable, educational, trustworthy, and he was very very attentive and spent a lot of time with me answering my questions, taking test drives and letting me make a decision under no pressure. Walked me through the process, explained things well ( before and after the sale), did an excellent job helping me get the car I wanted for the right fair price. Above and beyond customer service, thank you very much for your great customer service, NATE !

Will not recommend to anyone. they sold me a 2011 accord which had an accident by clearing the history. i only know after 6 months when i refinance the loan.

i was skeptical at first coz it was my first time buying a new/used car. but they were very helpful and was offered a lower apr.

They got the best people to help you get a car, thank you Saif & James for all the help..

If you want to feel belittled, called a liar and tricked into their sleazy games, COME HERE! what better way to feel devalued by your local car salesmen?! This place is a joke. They slap on "manager" to everyone's name but they don't give you the highest customer service they say they do. Had an issue with a finance "manager",Carlos and was escalated to the the "GM" Keith left me a message stating how "sorry" he was about my experience in his store. And how he'd like to touch base with me because he's "personally" working on my complaint. I call this guy thinking MAYBE for the first time ever, I'd get some REAL service. NOPE! He called me basically to slander me over the phone saying I had missed several payments on my vehicle, my credit had already been messed up before I came into the store, etc. Hahaha! Funny guy... He must not know that nowadays you can check your own credit. Oh and BTW, KEITH, upon buying a vehicle, HONDAS STAFF gave me copy of my credit report as they should when any entity pulls a consumers credit. And it was NOT low at all! This guy... Really?! Oh and here's the kicker... Since I left a 1 star post on yelp he had the audacity to tell me, "Since I personally worked on your case and researched your account (mind you, he didn't tell me anything that I had already confirmed with Honda Financial CS, actually, he blamed a lot of the information he gave me, on them) and IF you would like me to continue to assist you, I'd appreciate it if you'd take down your post on yelp." He refused to help me if I didnt take down my post first. Shouldn't you be of service to me before i give you good feedback? Its like buying a car... I cant take it home for a month and pay you later, right?! Same concept. What are you, Keith?! A general Manager like you "say" or a Yelp coordinator for your store?! Hahahaha!! This is laughable! These guys are a joke! Why is it that "helping" your customer is all of a sudden a burden? You SHOULD help your customers! Its your JOB! **oh and one more piece: Carlos was the same guy who assisted me with my previous car in 2013. He said I was getting into a "good deal". I came in Dec. 2015 and guess what he says to me? "This is a REALLY bad deal." Just a taste of how "customer service" is portrayed here and what type of "sale" they get you into. If you're a decent person, take your money elsewhere. Be smart. Stay far away from this place! Oh and before y'all go and auto-reply to this, whoever this McKenzie character is; get your facts right before contacting me. Your business is not to be trusted, slandering customers in their stores and over the phone. That's obviously how you do business and fortunately, I know a lot of people around Renton/Seattle that know of my story and will NOT be visiting your store.

Unlike the other reviewers on this site, I had a negative experience at Autonation Renton Honda. The difference may be attributable to the fact that I was looking for a used car and most of the reviews on this site are from people who bought new cars; or, perhaps they just hit a desperate patch. Either way, I was not treated well. I went to Renton Honda to test drive a 2013 CRV that was advertised online. I liked the car and offered them $1,000 less than the online price (which had come down several times, as the car had been on the market for a while). After some back and forth involving both the sales associate and the sales manager, they finally understood that I was not there to negotiate, even though I had made it clear from the beginning that it was a take-it-or-leave-it offer. When they agreed to the price, I let them know that I was pressed for time and that I just wanted to make a down payment, sign a purchase agreement, and finish all the paperwork involved in the transaction the next day. They said that they understood and directed me to the finance area, leading me to believe that the the finance manager would get me the purchase agreement and take my down payment. After about 15 minutes, the sales manager called me into his office and started going through the full set of documents very quickly, keeping up a constant stream of friendly chit chat. I indicated again that I needed to be somewhere soon, but he just offered to let me use his phone and kept going through the documents. To speed things along, I agreed to do the financing through the dealership, as the finance manager assured me that, with my credit rating, I would get a good rate. To make a long story short, they pushed through the full set of documents, I missed my appointment, and the interest rate they gave me to finance the car was a full point higher than I would have gotten anywhere else. The last bit of unpleasantness occurred the next day, when I went to pick up the car. I met the finance manager, who had someone bring the car up, and then he told me to wait while he found the original sales associate I had dealt with so he could fill the gas tank ("Because we always fill the tank for Certified Pre-owned Cars"). Ten minutes later the sales associate arrived, and he seemed irritated at having to deal with us, as he was working with another customer. When I told him that we were waiting for the tank to be filled, he looked in at gas gauge and said that the tank was almost half full, which was good for a used car, and then he walked away. We were left on our own to get in the car a drive away.

Unlike many of the reviewers on this site, I had a negative experience at Autonation Renton Honda. The difference may be attributable to the fact that I was looking for a used car and most of the reviews on this site are from people who bought new cars; or, perhaps they just hit a desperate patch. Either way, I was not treated well. I went to Renton Honda to test drive a 2013 CRV that was advertised online. I liked the car and offered them $1,000 less than the online price (which had come down several times, as the car had been on the market for a while). After some back and forth involving both the sales associate and the sales manager, they finally understood that I was not there to negotiate, even though I had made it clear from the beginning that it was a take-it-or-leave-it offer. When they agreed to the price, I let them know that I was pressed for time and that I just wanted to make a down payment, sign a purchase agreement, and finish all the paperwork involved in the transaction the next day. They said that they understood and directed me to the finance area, leading me to believe that the the finance manager would get me the purchase agreement and take my down payment. After about 15 minutes, the sales manager called me into his office and started going through the full set of documents very quickly, keeping up a constant stream of friendly chit chat. I indicated again that I needed to be somewhere soon, but he just offered to let me use his phone and kept going through the documents. To speed things along, I agreed to do the financing through the dealership, as the finance manager assured me that, with my credit rating, I would get a good rate. To make a long story short, they pushed through the full set of documents, I missed my appointment, and the interest rate they gave me to finance the car was a full point higher than I would have gotten anywhere else. The last bit of unpleasantness occurred the next day, when I went to pick up the car. I met the finance manager, who had someone bring the car up, and then he told me to wait while he found the original sales associate I had dealt with so he could fill the gas tank ("Because we always fill the tank for Certified Pre-owned Cars"). Ten minutes later the sales associate arrived, and he seemed irritated at having to deal with us, as he was working with another customer. When I told him that we were waiting for the tank to be filled, he looked in at gas gauge and said that the tank was almost half full, which was good for a used car, and then he walked away. We were left on our own to get in the car a drive away.

Duane the salesperson and my first contact in buying my new car was terrific. On Dec.12, 2016, I stopped by the Nation HONDA in Renton to check out cars. As soon as I walked in, this beautiful 2011 HONDA CV-R caught my attention. I read the description on top of the roof and the 100,000-mile or three years warranty really got me interested besides the affordable price to me. I walked to see if I can see a sales person to inquire about it. There was this big glass window at the sales office and I saw two people talking but did not look at the direction where I was standing at. Luckily, Duane quickly walked out from the same office and asked me if I needed help. That's all it took. The next thing I knew was, I found myself making a deal and signed the paperwork to be processed. Duane was very helpful, courteous and polite. It made my day to start at something good. I bought the 2011 HOND CR-V. Thanks to Duane's friendly smile. I would had walked quickly if not of him and went somewhere else.

My husband and I had the best experience at AutoNation. We did not think we could ever get into a nice, new vehicle, but they made it happen. We submitted all our info, they found us a car, got us approved and we picked up the van a few days later. The customer service from start to finish was incredible. We will never go anywhere else from now on to purchase a vehicle. Thank you all for a fabulous experience. I would recommend you to all my friends and family looking for a vehicle.

Friendly and helpful staff. They even followed me to rental car place so I didn't have to drive back. Process of buying was quick and easy. Great service

I bought a new CRV 2015. The agent is very helpful and patient with us. At first, I only want to look over new cars when I stopped by for oil change. But after I talk with the agent who showed me new cars and help me to choose which car suitable for me. I feel happy and make a decision to buy right away.

We just bought a 2016 Honda CRV LX, and the customer service, was the best we have ever experienced in buying a new car. Loved the clean, huge showroom where you could look at cars without the rain on your head. Special thanks to Lisa Stamnes, Nhat Phan, and Lori in the finance dept. for all your help in putting us in a car that we are loving!!

Buying our new Honda CRV LX was the best experience we have ever had in dealing with a car purchase. The people at Honda AutoNation, were courteous and very helpful. The quickness of getting the paperwork done, and getting our new car was impressive. We will highly recommend this dealership to our friends. A special Thanks to Lisa for all her help.

It was a nice experience at Renton Honda when we first greeted by JC one of the sales person. He asked what we are looking for in a car. We said we would like to see the 2016 Honda Pilot. JC showed us at their maintenace shop to look for the 2016 Honda Pilot Model. The one that he showed US was not our type. He said there's more coming on the coming weeks. He suggested if we want to see the 2014 Honda Pilot Touring at display room. He describe and showed to us the different features of the Touring. We feel like this is the one that we like to buy because of the reason that almost the same price of the 2016 Honda Pilot w/o the Navigaton, DVD player and etc. So we thought of maybe to to buy the 2014 Honda Pilot Touring. JC introduced to us to James Salinas a very nice gentleman, impressive sales person of Renton Honda. We were very comfortable talking to him because he's a Filipino and talking on Tagalog. James asked us if we really like the 2014 Honda Pilot Touring. We said we considering buying it. With our conversation with James and with his convincing skills as a sales person we desided to buy the car.. To sum up it was a great experience talking to all the people that we met on the process of buying the car at Renton Honda is awesome. We recomend this dealership, this is a 5 star. Thank you JC and James Salinas and to Miguel for the great experience of getting our new car at Auto Nation Renton Honda. You guys Rocked!

I got my new Honda CRV from AutoNation. I have been looking for a new CRV for quite some time and have been doing a lot of research. I got best service and deal from AutoNation. They do not push you to buy the car. Instead wait patiently and give you ample time to decide. Ossman Jibril is the person who helped me close the deal. Thanks Ossman. Josh from Finance is very helpful. Thank you AutoNation.

We had a good experience buying a new car from AutoNation Honda of Renton. Everyone was friendly, and we felt no pressure there. Ossman and Will were great; explained everything well; helped til the end, including staying overtime without a rush.

love going in there everybody is really awesome even if you there for service they all talk to you and say hi or how u doing. Also purchase my new 2016 civic and Paolo is freaking amazing. also the finance people are awesome really awesome talking to them.

Thanks honda renton... We are really thankful for the service you render us for our 1st brand new car..lookinh forward for working agin with you..

Staff members were friendly and helpful and our salesperson worked diligently to find a match for our needs.

Customer Service was good, though it took a while to sign all papers, the process was smooth.

During the purchase process of our new car the sales rep was friendly, cooperative and diligent. He worked hard to meet our needs.

The service station seems very inefficient and ALWAYS short staffed! Everytime I try to schedule and appointment, it's a LONG ordeal. Shouldn't be that difficult to get your car service at a brand new location that the salesmen brag about only to get subpar next to Zero service. Hire MORE people to answer the phone and tell the receptionist, customers don't want to hear excuses about why the service dept is inefficient.

me&my wife are very happy when we purchase our Honda pilot,all the staff are so nice&friendly.they explained well..Good job all staff from Honda Renton WA.

We worked with Pablo and Josh to purchase out new CRV and we had the best experience! Pablo was very friendly, knowledgeable and patient. Definitely a no pressure sale! We couldn't have been happier with our car or the terms, Renton Honda work with us to make it all happen.

I've recently been having a difficult time with my 2000 Honda Accord due to the age of the car and wear and tear of the vehicle, but I have always brought my Honda down to Renton Honda where my family first purchased the car in 2000. We have always had great service in the service department with Michael Stokes for the last 15 years! He always takes care of us when we come down to Renton from Magnolia to get our car serviced for small and large projects. However, a few weeks ago I noticed there was something wrong going on with my 2000 Accord, so I made an appointment with Michael to check my car out and to possibly look into newer used cars at the dealership. Upon getting down to Renton Honda, it's a long 30 mile drive from home - but completely worth it, Michael had Paolo come over to help me look at some newer Hondas. At first I was looking at the Honda Civics because of the price, but quickly changed my mind after driving some of the used Honda Accords that were in the dealership. I instantly gravitated towards a 2014 Honda Accord Sport because of the low mileage and upkeep of the car. I purchased the car that day, but went through a credit union instead of financing the car through the dealership. Thanks to Paolo and Terry, the General Manager, I was able to get a great deal on the car! I am so thankful to have gone through this Honda dealership to purchase this car. Hopefully we'll make it another 15 years before the next Honda purchase!

Very nice indoor facility kept me out of the rain while I was looking at the car. I spoke with many salespeople during my experience there and they were all very helpful and knowledgable. My car buying experience was made easier with their help. I would recomend this dealership and would return when in the market for another car.

Thank to Ossman for the help on buying a new car. Best costumer service i ever had.

I called today talked to Jacky to bring my new car for an oil change,and asked her if they match advertising coupons from other dealers she asked her manager and said no they don't. I guess the other dealers are getting my business. That's not they way to do business.

I think this just a great dealership. They let my friend go for an unaccompanied test drive with a brand new car. He brought the car to my house, I test drove it, loved it and bought it. I was on the fence about buying a new car. If they hadn't let him do that test drive I would still be driving my 1996 Civic. The sales guy was awesome too. Plus when I went to pick up my plates I got a $75 check because the plates cost less than they thought. I would have never known.

Been there to buy my new honda crv, over-all the process went smooth and got the car i looked for.

Their customer service is the worst I called at least fifteen times to get to there service department and it took seven days to fix a door lock. Overall their customers service is horrible.

Overall, i had a poor experience. After bringing my car in after an accident and having my adjuster take a look at it, I was told that the car would be ready by the 9th of September at the latest. I tried calling on the 9th and then 10th with NO RESPONSE. From what I understand, my customer service agent was out of the office but there should be a back up system. I then hear from my adjuster on the 11th that if I do not return the rental today I would be charged. She tried to get in touch with you which was unsuccessful as well so she believed my story. I finally heard from you all on the 11th that my car was ready and when I reached, it was just pulling out of the cleaning area so it wasn't fully ready even then. I have no complaints if it happens to take a little longer if needed for car service, but the fact that NO COMMUNICATION was had with me and that it is so difficult to get in touch with anyone that can give useful advice is appalling. After picking up my car, I attempted to call to talk to someone because I heard a sound initially (no longer there) and I was told I would be given a call back but never was.

I give this dealership a 5 star because of the experience I had with Henry in the parts department. He really knows his stuff when it comes to car parts and issues! He knew right away what my issue was and helped me get the parts I needed ordered and available to me as quick as possible! He went above the normal expectation when my baby was sleeping in the car so he came outside to my car to see what my issue was and then helped get me an illustration I requested and brought it back out to my car. It was the best customer service experience ever!! Thank you for employing individuals who really truly understand the field they are working in and will go above and beyond to help a customer!! Renton Honda has earned my loyalty thanks to this experience with Henry!!

There awesome good costumer service and Paolo Lumauig took his time to show me around explain to me about the car options. And they didn't bother you about to buy a new car just when the time is right will definitely go back to Renton honda.

I normally classify car shopping and/ or buying something akin to a root canal. After looking at a CR-V and then driving similar models from the competition, I returned to Renton Honda to test drive a CR-V. Was helped by Mike Habtemariam. Very helpful, had a car for me to drive in less than 10 mins. Showed me a lot of the features and then took it for a spin. Despite telling him I wasn't quite ready to buy, he was fine with that, no hard sell, no "what will it take to get you in this car today" b.s. Refreshing! That brought me back a few weeks later. Very fair and honest negotiator. Walked out of there 2.5 hours later with my new CR-V. Great job, Mike! Would recommend you to anyone looking for a Honda.

Boden Bridge was an exceptional worker with super powers for customer service skills, I would recommend anyone go to him to buy a car, easy going he always tried his best to constantly steer us in the right direction I gladly left with a new Honda Civic happy and satisfied. This had to be the most painless process I've experienced keep up the great work Boden.

I liked the service I received...hope I don't regret my purchase.

My experience at Renton Honda was very approachable and friendly which I liked. There were no indications of forced sale and more so of what I wanted. Communication was clear and precise so that nothing was misleading. I felt good walking in due to the relaxing atmosphere and no sense of hostility. My sale consultant, James Salinas was very friendly and easy to talk to. He was very clear and helpful in answering all my questions wise ease.

Excellent customer service today from Tim Collins and Mr. Josh in the service dept! They had us in and out with a complimentary rental for a few hours this morning. We even looked around the show room and will be back next year when we're ready for a second car! Thanks again Renton Honda!

Called about a recall notice regarding my Honda Civic. didn't seem to care to transfer my call right away to someone that could help me with questions and concerns. But told me that the service people were overwhelmed. Just told me to leave a name and number so they could call me back. Hmpp.

Bunch of scammers!!will never ever take my car there.

We brought in our CRV in for the airbag recall. After we got the vehicle back, the rear drivers side door. had scrapes of paint as if it had been hit with another car door.

I love my Civic, and Renton Honda is in a great location! I worked with Pablo, and he was one of the most genuine people I've ever met. He took the time to really understand what I needed. Typically, I avoid salespeople and dealerships when it comes to buying cars because I don't like feeling pressured into buying something that isn't right for me, but I didn't feel that here. I'll certainly go to him when I am in need of a new (or gently used) car!

Here are the tricks you should be aware of if you have to buy from them: (1) The so-called "extras" for ~$1500, Some of which may actually come as standard (go figure) but they are happy to charge you for if you are not careful. (2) Things like Mudguards and M3 which you can get for much cheaper (about ten times). (3) If you are eligible for $500 college graduate or any other incentives, make sure they deduct this from the base price and not after the taxes are applied. This is another way to charge you few hundred more. (4) Data Dots: another way to charge $600 (5) Negotiate the document processing fee ($150) (6) Know the fair price of the car you want to buy before going there.

This is part of a letter I wrote Renton Honda after they ignored me for a couple of months on a warranty repair. I bought my new (2012) CRV from them. "My CRV was still under warranty and this was not a critical problem, but after a month, I decided to contact Renton Honda. I used your website's "contact us" text option, detailing my questions and concerns. God knows where this went, but nobody contacted me. I tried again with the same (lack of) results. I'm assuming it went to sales, where some feckless, sociopathic #@*&head decided that it wasn't going to make him money, so piss off. Weeks passed. The end of my warranty was in sight and I wanted to get this taken care of, so I called. I reached someone who I can only assume was a "front desk"/receptionist person. She seemed mystified by my inquiry, so I suggested she contact someone in the service department. She put me on hold for a long time. I was just about to hang up when she got back on the phone. She told me that she would have a service person call, or email me for a resolution. She did not use the term, "resolution," by the way. I got the distinct impression that I was interrupting a selfie, or an urgent vote for "American Idol." No call. No email. I did get an offer in the mail from Renton Honda to buy my CRV. Yeah. Right. Okay. You bet. I'll get right back to you on this. I went to Renton Honda because a friend worked there. She said she could get me the "friends and family" discount. She is a nice person and I like her. I might have gotten some discount and she might have gotten a referral fee. That's okay with me. I like to deal with trust and reliability, the last dollar is not as important as these qualities. Relationships matter. Service matters. Reliability matters (that's why I bought a Honda). This is why I have gone to Burien Honda. They gave me great service (overnight part), staff was friendly, knowledgeable and communicative. They have a customer for life. Renton Honda could have had a customer for life, but you sucked. Now, Burien Honda has a customer for life. They rocked.

My CRV was still under warranty and this was not a critical problem, but after a month, I decided to contact Renton Honda. I used your website's "contact us" text option, detailing my questions and concerns. God knows where this went, but nobody contacted me. I tried again with the same (lack of) results. I'm assuming it went to sales, where some feckless, sociopathic #@*&head decided that it wasn't going to make him money, so piss off. Weeks passed. The end of my warranty was in sight and I wanted to get this taken care of, so I called. I reached someone who I can only assume was a "front desk"/receptionist person. She seemed mystified by my inquiry, so I suggested she contact someone in the service department. She put me on hold for a long time. I was just about to hang up when she got back on the phone. She told me that she would have a service person call, or email me for a resolution. She did not use the term, "resolution," by the way. I got the distinct impression that I was interrupting a selfie, or an urgent vote for "American Idol." No call. No email. I did get an offer in the mail from Renton Honda to buy my CRV. Yeah. Right. Okay. You bet. I'll get right back to you on this. I went to Renton Honda because a friend worked there. She said she could get me the "friends and family" discount. She is a nice person and I like her. I might have gotten some discount and she might have gotten a referral fee. That's okay with me. I like to deal with trust and reliability, the last dollar is not as important as these qualities. Relationships matter. Service matters. Reliability matters (that's why I bought a Honda). This is why I have gone to Burien Honda. They gave me great service (overnight part), staff was friendly, knowledgeable and communicative. They have a customer for life. Renton Honda could have had a customer for life, but you sucked. Now, Burien Honda has a customer for life. They rocked.

The worst dealer I've ever seen. They are so rude

Rude. Rude. Rude. We were tired of getting the run around. We had been there nearly two hours, and after talking with two sales associates we were ready to speak with a manager. Evidently the manager was either "busy" or "on the phone" yet he was still able to give us offers on a car we were interested in. Needless to say, the manager refused to talk to us. Sales associates ended up being impolite and rude. We took our business two hours away where we happily dealt with Dick Hannah and bought a car from them. If your customers are willing to drive two hours away to buy a car, that should say something about your lack of customer service,

Honda SUCKS THE BIG ONE

Awsome service great sales men and financial wouldnt buy a honda anywhere else

Kevin in sales very helpful & patient. Michael in service could take lessons from Kevin. Bring someone who knows cars if going for service. Was treated like "dumb girl" I understood my problem, think he was surprised. Service manager listened to my concerns about the problem. I would buy a car here though