BUYERS BEWARE - TL:DR: First off, salespeople were great, car we purchased is good. You might think this means you should buy here. I would recommend you do not. The short reason: their finance team was incapable of processing a cash transaction, treated us very poorly, acted very unprofessionally and the managers took no action. We never asked for money nor "free-bees", just some human decency. Given this experience there is NO REASON to purchase from this dealership, you can easily get better prices elsewhere and you will get treated better by a random craigslist seller than this team. More depth: We made the decision to purchase a car in cash from this dealership. It was delivered to our door ~4pm. We filled out paperwork, they said "congrats" and started walking away. We let them know we had not paid yet (maybe we should have just let them walk). Turns out the finance guy (Joshua) just didn't do any of the payment work. Again, we were paying in cash, nothing fancy. 3 hours later, standing in the front yard on the phone the whole time, Joshua assured us that the only way forward was to pay in part that evening and the rest the next morning. He let us know the bank was having problems, there were cash limits, etc. We felt very chastised and embarrassed. They took the car we had just filled out all the paperwork for and drove it back to the dealership. Taking a majority of the cash from our accounts as well. No apologies, no empathy, really ruined what should have been an exciting day. The next morning Joshua told us that actually our bank was having problems, and they couldn't finish the transaction. Despite having taken out a huge sum from our accounts a few hours before. Joshua made sure to patronize us "are you sure you have the money in your account?" over and over again. We were also assured - for hours - that there was nothing they could do. We apologize and bashfully try to reach out to the bank - it really seems like "our fault". 3 hours later - after 6+ calls to the bank - it turns out the bank was not the problem, Joshua just didn't know how to process the transaction. "The dealership was going to need to retry in the evening". We were pretty frustrated, but kept our cool. It was a day wasted, but people make mistakes and we should have been in the clear. But... not our fault, in the end, and it sucked that Joshua made it feel that way. At this point we loop in the manager (Tom). We dont want any deals, we just want our car, and honestly want to stop working with Joshua. Both of us are missing work at this point, just trying to get the purchase across the finish line. We feel trapped because they had all the paperwork and the car. Tom tells us he will intervene. That night, right before closing, Joshua (ugh) gives us a call back. We complete the transaction (woo!). We ask for an ETA on the car, "I'll get someone to bring it over right now". We wait the expected ~20min, only to get a call back from Joshua (ugh) asking how important it is that we get the car today. We let him know we would like this to be over with, so yes, tonight please. He says he will bring it over personally. Two hours later, after 9pm, he calls to make sure we still want it today, we say yes. "Okay I'll head over now". We ask for an ETA, he responds "However long it takes for me to get there". 90 mins later Joshua shows up with a coworker, the co-worker does not have a mask on, Joshua is wearing his mask incorrectly around his chin. At this point it is 10:30pm, Joshua stands right over us as we re-do some paperwork. We ask for the spare keys/manual etc. Joshua replies "Thats not my job, I do paperwork, what do you want from me?". His mask-less coworker then pulls the aforementioned spare keys and manual from the passenger seat and says "oh, you mean these?". We reached out again to the manager, Tom, again just to let him know. Tom said: "Well you have the car. You know, we are one of the highest reviewed dealerships in the country. There isn't really anything I can do". Overall we just wanted to be treated with some decency. In our minds, the only reason to go to a dealer is to avoid this kind of behavior. Needless to say, we were extremely disappointed. If you are reading this, you should definitely avoid this dealership.
Jacob
Sep 9, 2020
