Made an appointment for a regular oil change. After arriving and checking in I was told it would be about 90-105 min wait. I thought, hmm...ok. After patiently waiting in the customer service waiting area for a little over 2 hours I was getting anxious and growing tired. I understand, maybe 90 minutes max to wait for a simple LOF. I happened to check on the progress of my vehicle and the paperwork was with one of the 3 agents, who happened to not be at his desk. One other agent was able to grab my paperwork and process the bill. There has got to be a better more efficent way for a simple LOF, especially if there are multiple people getting that done. I don't know about you, but I don't really want to sit in a waiting area for 2 hours. I could have spent that time more productively.

amazing staff G dhh F Hhd Dj

Thank you Anh Kevin for marking the purchasing of our new vehicle a great experience and quick. Customer service was beyond awesome. Thank you Keith and Kurt as well!

Juat bought new honda civic from autonation renton everything was pretty smooth. Islam was a great sales rep and doug who did the underwriting did great job to 1 hr and a half and we were driving away happy. Thanks

The staff and sales persons were very helpful,and willing to go the extra mile for you.

They fixed the problem, I knew there would be investigative time. But $200 to change a $13.50 part just seems excessive to me.

The diagnosis was accomplished immediately, an appointment scheduled and the repair accomplished on time and for the price quoted in advance. Excellent service.

The service department staff is exceptional. Very accommodating and they keep you apprised of what's happening with your vehicle.

Great customer service. Communication as requested

They made buying a car an easy going and quick process.

Drove from the Eastern side of Washington to buy my vehicle. Absolutely happy that I did!! Jeff was very helpful, was not pushy, and very respectful of mine and my families time. Worth the drive!

Our salesman Emmanuel Culala was very personable and knowledgeable and he helped me and my wife to purchase the right vehicle for our needs and finances. On our test drive, he showed us the basics of vehicle operation and had us experience many of the impressive new safety Honda Sensing features. Emmanuel covered much information with us and we are appreciative of the time he spent with us. James Salinas the financial manager was also very friendly and he got us through the the tons of sales paperwork efficiently. Renton Honda show room is very spacious and impressive.

I drove from Moses Lake to look at one car. When I got there the car was pulled and ready for me to inspect and drive. Omar was very friendly and not pushy. They were short handed and Omar was juggling three clients at once. He was very pleasant, even though he was under some pressure. The car I bought was a used Ford. I have a friend who owns a garage and they inspected the car after I bought it and the garage said that everything AutoNation had said was accurate. No hidden problems or issues. I would buy another car from them.

Great customer service. The staff doesn't push you into a sale and answer all your questions. Bought a Honda from them and have been happy with it since day one with 5 miles on it.

absolutely fabulous experience

Came in on a Sunday afternoon after spending the weekend shopping around, ready to purchase. The store is big, open and very clean. I loved that first impression. I knew exactly what I wanted, in terms of vehicle and financing options. I shared this upon meeting with our sales associate, Pablo Orejuela and he completely respected it. They had the vehicle I was looking for in stock so we decided to pull the trigger. Pablo did an awesome job explaining each step of the process and provided the upmost service from start to beginning.

excellent service and kind staff. made our purchase of our new vehicle easy. Dave was an excellent salesperson. Will definitely buy from them again

Our salesman Emmanuel Culala was very personable and knowledgeable and he helped me and my wife to purchase the right vehicle for our needs and finances. On our test drive, he showed us the basics of vehicle operation and had us experience many of the impressive new safety Honda Sensing features. Emmanuel covered much information with us and we are appreciative of the time he spent with us. James Salinas the financial manager was also very friendly and he got us through the the tons of sales paperwork efficiently. Renton Honda show room is very spacious and impressive.

Came in on a Sunday afternoon after spending the weekend shopping around, ready to purchase. The store is big, open and very clean. I loved that first impression. I knew exactly what I wanted, in terms of vehicle and financing options. I shared this upon meeting with our sales associate, Pablo Orejuela and he completely respected it. They had the vehicle I was looking for in stock so we decided to pull the trigger. Pablo did an awesome job explaining each step of the process and provided the upmost service from start to beginning.

Two months ago we bought a Honda Odyssey from another dealership (Sumner Honda), and had the worst experience ever. So when we got in an accident 2 weeks ago we were so hesitant on starting this process all over again. It was an overwhelming feeling of dread. We compared prices, we visited various other dealerships, and wanted to take our time. This dealership is far above any other dealer. The floor facility is breath taking, and from the start felt absolutely no pressure to buy from them. In fact, when we decided to come back to buy (the next day) we were asked to test drive the car to make sure it is what we wanted. There was no haggling at all. We asked for a price match and they did that. Mariano is so gentle he never once tried to sell us a car, he even gave us advice that kept us at the trim we wanted (so amazing), Paul is an amazing person his life story alone is worth coming in to hang out (trust me), and Darrin feels so much like one of our best friends and he was very transparent about the whole deal. We came with our game faces on... We were expecting to hate this experience. But instead, we watched cartoons with our kids and were taken care. Did you hear that? We were taken care of and they really seem to care about us enjoying our purchase. I feel like you cannot go wrong with this place. We've been at plenty of dealerships and one difference is that these "sales" people don't work on commission, so save your breath but come understanding that they're a business and you can't steal cars. We got a fantastic deal on our 2019 Honda Odyssey, and cannot wait to come back and visit these people again. We enjoyed this process so much more! Thank You Honda Auto Nation. We will be buying future cars here for sure!

very helpful. instead of explaining how to fix my situation tech came out to my car and showed me how to fix it.

Matt Seguin Senior Product Specialist, is a wealth of information to help you make an informed decision on your purchase. He knows his stuff.

My salesperson Emmanuel was awesome, knowledgeable and very friendly. My family and I visited other dealerships before we went to Honda and I felt a lot of pressure to buy from those sales people at those dealerships. Which deterred me from wanting to buy a car from them. But with Emmanuel I didn’t feel any pressure. He was really laid back and very personable. He answered all our questions and wasn’t pushy about purchasing a car unlike the other dealerships we visited. At the end of the day, we were able to get a new CR-V at an affordable price. Thank you Emmanuel for helping us. I really appreciated the kindness and exceptional customer service you showed my family and I. I will most likely return and have Emmanuel as my go to salesperson.

These people are RELENTLESS about selling you the service contract. I had to tell them about 15 times I didnt want it. they brought in 2 salesmen, and what I assume was a manager to try and peddle the plan. It was like they didnt want to sell me the car without it. Consumer reports and many other independant publications say these contracts are a bad investment. Dont let them bully you into trying to do something you dont want to do.

I was looking for a CPO Civic. I inquired via e-mail and was told dealer has one price policy for those cars. My birthday is 3 days away and I’m thinking of possibly getting a car for my birthday. So I decided to go to the dealership to test drive it, thinking if I liked the condition I might consider paying a premium or wait until price goes down. After the test drive I told him I liked the car and asked what the best price he could give me. He spent 15-20 mins talking with his manager and the price remained. I politely told him I’ll think about it as price was still too high for my budget and appreciate his time. He started going about why would I waste his and my time coming to the dealership if I knew I wasn’t going to pay for it. He also advised I shouldn’t go about wasting other salesmen at other dealerships if I wasn’t planning on buying which I thought was rude. He then told all I care about is the price and nothing about building/maintaining relationship with the dealer, which is true but I found it ridiculous nonetheless. Lastly he told me never to come back to this dealership which is for sure after what happened today. I know the internet listed price but the reason I wanted to go was I wanted to see if they were willing to negotiate considering they had lowered the car price several times since it was available for sale more than a month ago. I also wanted to know the condition, the experience in case the price gets closer to what i was looking. The price was just 10% away, less than $2000 so there’s a chance they might lower it further in the near future. There is no need to get upset and insult a customer if he/she decides to walk away. Did I tel you I bought a brand new CR-V from them just over 4 months ago with this same salesperson? He should be more appreciative he earned that business. If there were time that was wasted that is my time as I had to drive 1 hour to get to this dealership, on a recently broken foot carrying my crutches. The dealership could potentially be earning more from having 2 cars maintained on that dealership throughout their lives. Seriously, what kind of dealership would actually treat their prospective, or in my case previous customer, with that kind of arrogance and rudeness? It’s not like it is the only car dealership I can go to. I didn’t expect to be treated like a king at a dealership but at least have some respect for people coming in to your store.

I was looking for a CPO Civic. I inquired via e-mail and was told dealer has one price policy for those cars. My birthday was 3 days away and I’m thinking of possibly getting a car for my birthday. So I decided to go to the dealership to test drive it, thinking if I liked the condition I might consider paying a premium or wait until price goes down. After the test drive I told him I liked the car and asked what the best price he could give me. He spent 15-20 mins talking with his manager and the price remained. I politely told him I’ll think about it as price was still too high for my budget and appreciate his time. He started going about why would I waste his and my time coming to the dealership if I knew I wasn’t going to pay for it. He also advised I shouldn’t go about wasting other salesmen at other dealerships if I wasn’t planning on buying which I thought was rude. He then told all I care about is the price and nothing about building/maintaining relationship with the dealer, which is true but I found it ridiculous nonetheless. Lastly he told me never to come back to this dealership which is for sure after what happened today. I know the internet listed price but the reason I wanted to go was I wanted to see if they were willing to negotiate considering they had lowered the car price several times since it was available for sale more than a month ago. I also wanted to know the condition, the experience in case the price gets closer to what i was looking. The price was just 10% away, less than $2000 so there’s a chance they might lower it further in the near future. There is no need to get upset and insult a customer if he/she decides to walk away. Did I tel you I bought a brand new CR-V from them just over 4 months ago with this same salesperson? He should be more appreciative he earned that business. If there were time that was wasted that is my time as I had to drive 1 hour to get to this dealership, on a recently broken foot carrying my crutches. The dealership could potentially be earning more from having 2 cars maintained on that dealership throughout their lives. Seriously, what kind of dealership would actually treat their prospective, or in my case previous customer, with that kind of arrogance and rudeness? It’s not like it is the only car dealership I can go to. I didn’t expect to be treated like a king at a dealership but at least have some respect for people coming in to your store.

My salesperson Emmanuel was awesome, knowledgeable and very friendly. My family and I visited other dealerships before we went to Honda and I felt a lot of pressure to buy from those sales people at those dealerships. Which deterred me from wanting to buy a car from them. But with Emmanuel I didn?t feel any pressure. He was really laid back and very personable. He answered all our questions and wasn?t pushy about purchasing a car unlike the other dealerships we visited. At the end of the day, we were able to get a new CR-V at an affordable price. Thank you Emmanuel for helping us. I really appreciated the kindness and exceptional customer service you showed my family and I. I will most likely return and have Emmanuel as my go to salesperson.

Linda was not pushy and was very nice to work with. I went in to test drive a few of the pre-owned vehicles I found on their website. She had them both waiting for me when I arrived. The whole process was a little unorganized. I would get texts and calls from different a person every time and they never had the right appointment time. They gave me great tips for being a first time car buyer. Overall I am happy with my decision to purchase my car from AutoNation Honda.

Eric was very professional and helpful.. kept us well informed through the whole process

Had to go back multiple times 1:20 each way and now they are saying I need to go back to get my plate ship them to me for heavens sake

I like the service that ? s been provided and good customer service!

everything was good and fast, just that i can't make a call to schedule my appointment through phone.

I took in my accord because a clip had come loose inside the dash and it was rattling. They had the car for three days, I waited for a rental for over an hour, and after all of that they called and couldn't hear the rattle. They said they drove it and drove it and couldn't hear it. I got the car back, they had put two miles on the car. Hadn't really tried to find the problem, and were just trying to get me to go away. On the way home the car was ratting like crazy. In a year my lease will be up, guess where I wont be buying my new Honda. Also, good luck getting them to answer the phone! Worst service experience ever, and I have owned a Honda for decades. Terrible. I won't go back.

I took in my accord because a clip had come loose inside the dash and it was rattling. They had the car for three days, I waited for a rental for over an hour, and after all of that they called and couldn't hear the rattle. They said they drove it and drove it and couldn't hear it. I got the car back, they had put two miles on the car. Hadn't really tried to find the problem, and were just trying to get me to go away. On the way home the car was ratting like crazy. In a year my lease will be up, guess where I wont be buying my new Honda. Also, good luck getting them to answer the phone! Worst service experience ever, and I have owned a Honda for decades. Terrible. I won't go back.

I took in my accord because a clip had come loose inside the dash and it was rattling. They had the car for three days, I waited for a rental for over an hour, and after all of that they called and couldn't hear the rattle. They said they drove it and drove it and couldn't hear it. I got the car back, they had put two miles on the car. Hadn't really tried to find the problem, and were just trying to get me to go away. On the way home the car was ratting like crazy. In a year my lease will be up, guess where I wont be buying my new Honda. Also, good luck getting them to answer the phone! Worst service experience ever, and I have owned a Honda for decades. Terrible. I won't go back.

Paul Diep was our sales representative and he was just great from beginning to end. He was personable, efficient, knowledgeable and guided us through the entire process. We are delighted with how we were treated from beginning to the wrap up of the purchase. Also, Linda met us warmly and James assisted with the necessary paperwork.

Highly HIGHLY recommend working with Paul Diepp!!!! He is the best! He is knowledgeable about all things Honda, he is personable and very genuine. He really changed my outlook on car shopping! If you’re looking for CPO or New, work with Paul. He will answer all of your questions, he will fight for what you want, and he will have an honest approach to selling a car. Also, he has a great sense of humor :)

Honda of Renton is the place to go if you want to be treated like royalty! Thank you Bill Shipley for the excellent care you gave me and my car yesterday!!

Great leasing experience with Paul (Phat), Tom Joyce and Boden.

It was great service. Thank you. Mohammed B Ibrahim

Paul helped me find my dream car! Everybody at AutoNation is so nice and friendly. Definitely recommend to future buyers!

They went out of their way to help me with my purchase. With them I had very friendly, no pressure car shopping. Easy paperwork and a service shop right there at the dealer. Very easy car shopping.

Very good

Great service. Everyone I spoke with was helpful and friendly. They seemed to truly enjoy their jobs and wanted to be certain that I was satisfied with the service I received. Thank you to Tim and everyone

Tim, our service manager was great. No question about that. The service delivery missed recalibrating my tire pressure sensor before handing it back to me. So, 1/4 mile away from my home the low tire alert appeared after install of a new tire. Bummer. The redemption was Tim talked me through the recalibration over the phone so I didn’t have to turn around and return to the service center in the middle of rush-hour traffic. Well done, Tim!

Great customer service and communication from Tim Collins. Work done was a simple oil change and questions about tire pressure alert. Waiting area is comfortable, although I'd love to turn off those annoying TV's. Work done when they said it would be and car washed gratis.

My sales agent and the finance team answered my questions and helped me each time I needed something. I was not ignored or abandoned once the sale concluded. I appreciate the excellent customer service and follow up by their team.

Great service!

Justin was my service rep! He was so informative, helpful and I really enjoyed working with him! Thanks again Justin!

Justin was fabulous, very helpful and informative! Thanks again Justin!

My husband and i went here to go look at a car by appointment to only find out it was sold the day before. Nice try!!! Wouldnt waste your time with snakes like these.

Overall great experience. No hard selling from anyone at the dealer.

Eric at the service desk was friendly, informative. He made sure I was in the know through the whole process. This was my first time there and definitely won't be my last. I am very happy with the service and told my family and friends about it.

always very friendly and helpful

This is my tenth year dealing with AutoNation and as usual have nothing but good things to say about the visits. I rely on AutoNation to give me first-rate service and believe that's what I get. Plus Bill Ackerman at the check-in desk is an excellent representative. He is efficient, thorough, friendly and humorous.

I was in the market for a 6-speed manual Accord and Renton was the only location in King County that had them in stock. They didn’t have the color I wanted, but they were able to trade theirs for the one I wanted on the other side of the state. I spoke with several other Honda dealerships and they were not able to match the price offer that Honda AutoNation gave me, with one dealership actually saying that I should go with these guys instead of them. The sales reps were friendly and respectful, so no qualms there. I got preapproved through my bank for a loan, but Honda’s loan beat out my banks APR by almost 3%. If you’re thinking of buying a Honda, make sure to get an offer from these guys before you purchase elsewhere.

Friendly helpful staff, pleasent clean facility. The advertised price it what you paid and I feel like I got a fair deal.

Everyone I spoke with was friendly and the service was quick.

If you have to buy a car, then this is the best place to buy it!!! You are treated well from the moment you walk through the door by the receptionist until you drive off the lot AND BEYOND!!! They followed me to the car rental to turn in a car to make sure I didn't get lost! They also helped me clean out my trunk that was transferred from the trunk of my totaled car! The sales people, including the sales manager, were a hoot! They are everything you want but can no longer expect from a car sales experience! Oh, and I liked my car when I bought it, and now I LOVE IT!

The sales guy we had here was great and I would have given an all 5 star review had it not been for the service department. I gave four stars for customer service for the service department - slow to answer the phone and were not helpful. Had to have my navigation system reset on my new car. Went to Kirkland Honda to have that done right away with no fuss. Will not bother bringing my car here for service but the buying process was seamless.

Very good service and friendly staff

BUYER BEWARE - This is a VERY condensed version of the events, which spanned three months. There isn't enough space here to tell the whole story. I'd highly recommend any intelligent person stay far, far away from AutoNation and certainly NEVER purchase any of the warranties that they offer, they will fight you on them. I purchased a brand New vehicle in April of 2014 from an AutoNation dealership. As part of this purchase, I also bought a series of extended warranties for the vehicle, one of which was a tire and rim protection policy. The car is a Hyundai, but the warranty is an AutoNation warranty, not Hyundai. This will become important later. Fast forward to Nov 2018, we accidentally struck a pothole and the sidewall on the passenger front tire bubbled up. Mind you, not enormously, but the integrity of the tire was definitely breached. I called the warranty company to verify coverage (pothole damage is covered) and opened a claim. The next three months can only be described as absolute, bureaucratic xxxx. I was handed around, blown-off, ignored and dismissed at almost every turn trying to get AutoNation Honda - Renton (WA State) to honor this warranty. I was told on at least two occasions that the warranty didn't apply since it was purchased at a Hyundai dealership, even though the word Hyundai never appears anywhere in the contract, but AutoNation is blazoned on the top. I was encouraged to open a claim with the state on two occasions, even though I PURCHASED this warranty from AutoNation. Two in-person visits at two different AutoNation dealerships and countless calls, voicemails and blind transfers later, they have the tires back in-stock. The tires were ordered and sent back once during this whole event and had to be re-ordered. I schedule the appointment and take the car in for service. While waiting, they tell me they don't think they have the tires anymore. Finally, one of the dealership managers gets involved and the tires are replaced. I bought a new tire out-of-pocket as part of this ordeal, because I wanted to replace the pair, not just the damaged tire. Seriously, this was one of the shadiest interactions that I have ever had with a business and I am a Comcast customer.

The service consultant was knowledgeable, friendly and trustworthy. I felt confident that my car is in good hands.

Awesomely Customer service!! I gave them 5 stars AutoNation . They are so friendly and awesome deal .keep it up AutoNation

Great service and clear simple understandable advice, that was really helpful to keep my precious Honda in tip top condition.

Received quite professional buying experience at AutoNation when I bought Honda Accord recently. In fact, all members worked like a correlated team to make final deal quicker and easy. I was little upset when I was informed in the last minute to realize Credit Card option is not available to purchase a car. Typical Sales team confirmed Credit Card is available though.

Received quite professional buying experience at AutoNation when I bought Honda Accord recently. In fact, all members worked like a correlated team to make final deal quicker and easy. I was little upset when I was informed in the last minute to realize Credit Card option is not available to purchase a car. Typical Sales team confirmed Credit Card is available though.

Srey was excellent. Kurt was fantastic. They both listened to what I was looking for and what I wanted to pay. They absolutely nailed it where other Honda dealers (burien and sumner and Lynnwood) failed. If you’re closer to those dealers it worth the drive to go to Renton first.

I had Paul help me find the vehicle I wanted, he reached out to me while I was looking online and asked me what I wanted. He Definitely delivered and helped me find what I was looking for quickly.

You're spending lossa $$$, I know! But I had a fun day doing it with ALL the people who work there!!! They even helped me with the grunt job of taking junk from my rental that I had from my complete loss collision...messy! LOVE my new car and left feeling I was treated fairly...you ALWAYS want it for less...

When in to buy 2019 Honda Pilot. A salesman told us that he will show us all the functions. After a purchase he took few minutes to pair my phone to a vehicle and pushed some buttons. Then told us he has other customer waiting for him.

We were greeted by Erick who explained the process in a friendly open manner. We were directed to a comfortable waiting area and after a short wait the oil was changed and vehicle inspected as well as washed!

I am experienced a great service here

Great service. I gopt the exact car I wanted with all the features I wanted: 2019 Civic EX 5 door

This place is great for servicing my Civic. Tim C. is the friendliest guy I've come across in awhile. No joke :). Prices seem reasonable, though I've only had a few minor things done. Love the waiting area and wifi.

I recently purchased a used vehicle. Overall I had a good experience with this dealership. They were accommodating and helpful. There was not any pressure from anyone at any time. I do have some concerns with the vehicle. I feel like they did not do a very good job with the inspection of the vehicle. It was not cleaned very well. So I asked them to clean it again while I waited. They still missed several parts of the vehicle. After about 500 miles the squeakers on the brakes started to make noise. The driver side heated seat only works intermittently. Who knows what else? I am not a mechanic. I will be addressing these issues with the sales staff to see how the react.

The salesperson Raj that helped me was very polite. I made an appointment but arrived early and he still greeted me though he was helping someone else and would come by to say he was right with me a few times which was appreciated. He even apologized which I didn?t feel he didn?t even need to do because it wasn?t his fault. The price was great! There was no mandatory additions that I needed to buy which was nice. I went to another dealer and they were going to charge me $7,000 more than the price of the car I got here for things I didn?t need and they wouldn?t take them off and we?re very pushy. When I was there I asked Raj if he would send me the final price of the car I wanted after taxes and fees and he did it quite promptly and I left that other dealership to come here to Autonation. Raj was also nice enough to look up to see if there was the color I wanted still available. That might not seem like a lot but the other dealership salesman was pushing me to get a color I didn?t want and I believe it was just so he didn?t have to go and find it. So I really appreciated Raj doing that! The inside was very nice too and clean

This was the easiest car purchase that I have made. No pressure and not a LONG wait just to buy a car! Most of my time was spent with Paul Diep learning how to set up and navigate all the new technical stuff. He was very helpful and answered all of my questions and his humor put me at ease. There was no pressure from anyone, how refreshing!

Excellent service and it blew my mind as to how efficient they were and how tirelessly they worked for the customer. Clean, no funny business and we thoroughly enjoy the car.

A part was to be ordered for my Honda Fit. As I was driving into the parking lot, a voicemail was being left on my home ph. I didn't know this. As I was checking in, the person at the desk didn't know this. I checked my ph & saw the vm. I was then told that the person who was supposed to contact me yesterday, did not. Not feeling confident.

Excellent service

Really fast, friendly, and honest workers. They showed me what my options were and tried to save me a few bucks where I could. Eric was a tremendous help, I was able to get in for an appointment the same day I called too. 11/10

Drove from chehalis to look at a car, was sent tons of pics, they wanted a call or text so they could prep the car before I showed up, I didnt call or text but instead just showed up, the car had a flat tire (rim on the ground ) and the sales man tried to argue it was low profile, popped the trunk...immediate smell of mold and smelled of mildew and the carpet was soaked with water...seriously how r they still in business lol

It's a great dealership because I work there

I went in to buy a car at 1:30 PM. I test drove a few cars and picked out a 2016 CR-V as the one I wanted. When I sat down to start discussing financing options. I was left sitting at the desk for upwards of 30 minutes. with each new offer we discussed. Between asking for the rates at a different percentage, I was left sitting for almost AN HOUR. When I finally purchased the car is was 7:30. We discussed maybe 6 offers and it took SIX HOURS to finish. To make matters worse, in order to "make it up to me" the general manger had the audacity to try and sell me "discounted" extended warranty. I expressed that I was upset and the response was to try and make me spend more money. It was the most miserable buying experience of my life and I have no intention of returning to AutoNation even for service.

Bueno

72 Cars inside, and kids area.

Great service when we bought our new “used” car. Easy to use website helped us find the perfect SUV for our family in our price range. When we went to give the car a look over, You would have thought we were buying a fleet of cars from them. The car needed a small bit of work and they stuck to their word on the deal and fixed it. They were very nice through the experience and completed the work without hesitation. Great communication & follow up. Fair price and quality car. We will be looking to them for our next car first.

I made an appointment on February 2, 2019 for a manufacturer airbag recall service. In the Honda recall letter, it clearly indicated it need only about 45 minutes, however, I had to spend more than 3 hours waiting there. Another receptionist explained that they need to remove and put back the car console (???). Poor management, None professional service, and very weak Wi-Fi signals. I truly regretted going there

Excelente servicio al cliente.....

Geat day

Excellent customer service at my first visit. I was treated with courtesy and on schedule services- oil change, tire rotation, brake inspection and several other inspections with free car wash. I highly recommend AutoNation Honda Renton for servicing your car.

The entire process was professional, smooth, fast and easy. We were treated with respect, courtesy and professionalism. Everyone was super friendly; a great experience and I would recommend them. Thank you AutoNation Honda Renton for making this experience basically pain free.

Great car and buying process, they are organized, friendly, and transparent. Everyone was super helpful, finance department was quick and professional. Thank you AutoNation Honda Renton.

I am in the market for a Honda and was given a price by different managers of this dealership. While they agreed in writing on a certain price, they kept sending me the contract for a different price. This is a definitely bait and switch when it comes to dealing with the sales manager, especially since they do not communicate with one another even though it is on the same email thread. I will not be purchasing from this stealership.

Efficient. Informative. Low pressure. Comfortable atmosphere.

Whenever I’m doing lyft and Uber and need a quick tire check on my vehicles, autonation Honda of renton is the quick way to do it. Fast, food, clean service and very polite service writers.

Emmanuel was a pleasure to work with! He was diligent when explaining the process and was patience and extremely accommodating with my dad and I as we explored the different options for us. We are very happy with our purchase so far. Thanks for the great customer service, Emmanuel!!

Great customer service; really friendly people at all points of the interaction.

Condensation in vehicle, unknown source. Problem was correctly and quickly identified and fixed. Explanation of cause given after problem fixed. Treated very well by staff members Bill Ackerman and Bill Shipley.

I went in for oil change etc.... They were so wonderful and nice .I called late morning and they got me in the very same day, early afternoon and my car was already for me before rush hour! Plus, they washed my car for me .Thank You Justin.

Awesome Customer Service Center with knowlege techs

Everyone was super helpful and the process for being an out of town customer was great! The car was ready and exceeded my expectations! Thanks Raj, Darrin and Tenzing! You all made my experience great!

Awesome experience! Relaxed and friendly staff. Great selection, too!

The Lady sales person is very helpful, and also the whole team.I highly recommend renton Honda AutoNation.

Awesome experience! Friendly and laid back staff. Will recommend to a friend.

Seamless buying experience.

Laid back, straight-forward car buying. Easy and fun!

As always the service crew at Renton Honda offer an excellent experience. Bill Shipley has been my service representative since we purchased the Pilot in 2011. He is my go to guy when my vehicle needs service attention. Thanks to Bill and his staff.

Eric was great with helping to choose all the necessary repairs and visually explain what they mean from a layman perspective. Really appreciate it.

Really easy to deal with. Good trade-in on the Jeep and Omar was really helpful and patient.

Shady business practice by Bill Shipley

Follow up from the sales person on the windshield replacement was less then acceptable. He didn't have the answers to my questions regarding the windshield replacement process. Service director was excellent in his follow through and follow up.

Good Salespeople, a little pushy with the extended warranty which I declined but it was overall a good experience!

This place is the best service!

I was very happy at the service I received and Justin, the person who assisted me, was very friendly. I would definitely get my car serviced here again after this experience.

It was a great experience and they got me into a vehicle with challenging credit circumstances. Omar was a great sales man and worked for us.

Naat and Kadeija are amazing. They went above and beyond to work with my situation. They are friendly, personable, and professional. I will be returning for my next car purchase.

This "No haggle" experience of Autonation is what has brought me back to buy our second car in two months. Do you hate haggling, wondering if you got taken or if you got a good enough deal? Stop all that nonsense and just buy your car like you buy your groceries. Do you need a car? Is that a good price? Then buy it. And don't fret over having to go to war with a salesman, his/her supervisor, the manager, the purchaser, and whoever else they want to bring in to try to convince you that the price you have offered is not high enough. Just skip all that and go to Autonation. Another wonderful experience of buying a car. Two in two months now.

I had a good experience getting my oil changed here. They made an appointment when I needed it, got the service done in a timely manner and were very helpful.

I am new to Washington and a car was something I really needed. Autonation was my first dealership stop and I was sold on the hospitality of its people. They go out of their way to assist you in any way possible. If there’s anyone looking to buy a car, Autonation is the way to go!

Paul Diep was an awesome person and the kind of salesman who actually works to help this customer make the best possible decision. I have purchased many automobiles over the years (mostly Toyota and Lexus). Paul gave me more useful information before the sale than anyone I have dealt with before,. I think that AutoNation may have finally cracked the code on how to incentivize their sales people. I was never pitched or hassled. I also didn't have the sense that people were stretching the truth to make a sale (pretty eerie in the auto sales world).

Every one was pleasant and professional , but it took over 5 hours to buy a used car that i paid cash for. so no financing was needed. I acceped there price, so no time was wasted in negotiations . I waited and waited.!

No high pressure. Very friendly and helpful.

We purchased a Honda Insight and are very happy with the vehicle. Pablo Orejuela helped us with the purchase. He was very kind, professional and helpful. He answered all of our questions and kept us in the loop with the whole process. He was available after our purchase for any questions we had. We did have some, which he answered. I recommend AutoNation Honda to everyone.

Eric helped me with my car and he made sure that I left fully satisfied and aware of all the maintenance my car needed. Please give him all the gold stars. I will definitely be back.

Bought a used Fit from AutoNation Honda of Renton, and am very pleased. Pablo was very personable and helpful. No pressure, and did his best to answer all my questions and fulfill my requests. As it was a North Carolina car, I asked to view the car on a lift (they salt their roads) to look for rust, as well as take the car out for a pre purchase inspection. Both requests were granted, in a timely fashion.

We have taken our Honda to autonation Honda service two separate times and will never take it back, they can not be trusted. The first time we took it there for an oil change the next day we went to leave a saw a very large oil puddle under the car. We called and took it back in for them to look at. The service department said it was nothing to worry about they had to just clean up after the “spilled” oil on the bottom. We trusted it was just a mistake so we took it back in for a second oil change but again we come out to find a very large puddle of oil again. We called to talk to service manager, that was just about a joke after them hanging up on us several time we finally got to talk to someone, we refused to drive the car back down there. Don’t want to damage the engine due to their ignorance of how to service a vehicle. They agreed to tow the vehicle and promised it will be fixed tonight. This is the last time we ever go there and will be sure to tell everyone we know not to go to this dealership for anything. Very disappointed with the service department and customer service.

First, I would like to say "THANK YOU" to everyone tried to help me and Specially was Paul Diep. AutoNation Honda Of Renton gave me a fantastic experience and I was very satisfied with my Black pearl Honda Pilot Elite 2019. Your dealer earned a 10+ and Paul Diep you are earned 10+. I was looking for Obsidian Blue pearl but Paul Diep gave a good deal on Black pearl. The Pilot Elite still sat in my Garage since I got from your dealer. My tripped to Walmart for buy Helmet for me and my daughter and end up got Honda Pilot Elite 2019. Very Expensive tripped to Walmart. Yes, I bought two helmets. THANK YOU "PAUL" THANK YOU Again. Meng

I always receive excellent customer service over the past 10+ years. But the long waits for express oil change, has made me decide to begin getting them at some other place in the future.

Just bought my 2018 Honda CRV EX-L from here and to the fantastic salesperson Kevin who was very helpful and quick with any questions we had. I would purchase from this dealer again! Thank you.

This is my favorite place to buy car. Always come back to see Kevin Nghiem. He’s the best salesman! Very friendly and helpful :)

They Sold My Car to Someone Else and Wasted My Time. They have incompetent management and terrible sales process that lacks common sense. Last night December 21st around 4:20PM I visited AutoNation Honda in Renton WA to purchase a 2014 Mini Cooper S. When I arrived, another customer was is negotiation on the Mini Cooper, and I was asked by sales if I would like to wait to see if the sale falls apart. At 5:05PM my salesman and I were notified that the sale fell apart and we were given the keys to the car. We immediately went on a test drive and after the test drive, we proceeded to sign documentation for the purchase (we had the keys with us the entire time). After signing the sales documentation I was sent to financing to finalize the transaction. After waiting 20 minutes in the lobby, the salesman returned to say that the Mini Cooper was sold to someone else. Apparently, while I was on my test drive a 3rd customer who had previously test driven the car several days ago and the Left the dealership returned and purchased the car. Of course, management could not explain how they sold a car while I was in possession of the keys and signing the contract. In my opinion the sales process at this dealership needs some serious improvement. It’s like going to a restaurant to order food and then someone in line behind you orders the exact same thing as you and then takes your order.

Happy with service experience.

They Sold My Car to Someone Else and Wasted My Time. They have incompetent management and a terrible sales process that lacks common sense. Last night December 21st around 4:20PM I visited AutoNation Honda in Renton WA to purchase a 2014 Mini Cooper S. When I arrived, another customer was is negotiation on the Mini Cooper, and I was asked by sales if I would like to wait to see if the sale falls apart. At 5:05PM my salesman and I were notified that the sale fell apart and we were given the keys to the car. We immediately went on a test drive and after the test drive, we proceeded to sign documentation for the purchase (we had the keys with us the entire time). After signing the sales documentation I was sent to financing to finalize the transaction. After waiting 20 minutes in the lobby, the salesman returned to say that the Mini Cooper was sold to someone else. Apparently, while I was on my test drive a 3rd customer who had previously test driven the car several days ago and the Left the dealership returned and purchased the car. Of course, management could not explain how they sold a car while I was in possession of the keys and signing the contract. In my opinion the sales process at this dealership needs some serious improvement. It’s like going to a restaurant to order food and then someone in line behind you orders the exact same thing as you and then takes your order.

We bought our car last January at Autonation Honda in Renton last year. Certified pre-owned. Today I took it to their service department to get a replacement wheel lock key and they took a look at my tire that was loosing air. They found a nail, patched it up, replaced the wheel lock key and washed my car. All for $2.26. I was thoroughly impressed! Thank you Tim Collins!

Very friendly staff made me feel comfortable though the process of buying a car showed me around they made sure i was buying something i like

One of the worst and lying places. Neve ever go to get your car fix.This is the first time that I have had a really really bad experience at this place and I feel I was cheated at the end. Because the customer service people (The Girl) did not explain clearly in the beginning. She showed me the price of the maintenance cost for all 4 topics. And I asked her what's your best price if I wanna do today? She went to the Manager inside the office and came back with 10% discount on those prices. I accepted that 10% off and I asked for the rental car and she said that Autonation Honda will take care of that rental car expenses incurred. I left about 9:30 am and got of at the enterprises for the rental car. I got the car and came to home. When I was about to go to work she (from Auto Nation Honda) called me and said your car is ready for picking up and It was about 11:20 am. Oh that's quicker than I was expecting and I went to drop the rental car and got to the service center. Then she added all expenses with labour charge of $587 and plus taxes. The total of $1026 with tax that I paid for. And I asked her where is the 10% discount? Oh you wont get that because you used for rental car. And i was not told that much labour cost would be and i was going to have rental car instead of the 10% off. If i were told that I have another car at home. I should have used my own instead. This is simple understanding. How come the labour cost would be $587 for almost 2 hrs? I have been in this place since I have bought the car Honda CRV 2012. and this is the first time I feel i am cheated. And now and on, I won't go to this lyer place. They need to provide all the info in the beginning whatever the costs are gonna be. Then customer will decide whether they wanna do or not. I have never ever heard that labour cost is almost $300. No one get paid that much amount beside some of the Attorney. It is absolutely cheating. This place takes my couple hundred $ this time. But they won't see my face anymore. And I strongly do not recommend this place. It waste of your money. They are just doing business on charging extra money showing labour charges. All the labour who works hard for the company they would never ever get paid $300 around. Durga Shrestha

All went well, friendly service and ready on time.

Airbag inflator recall fix was handled courteously and efficiently

Easy, nice, polite, tactful - great experience. Easy to deal, easy to buy, excellent support from Paul Diep. Really touching attitude of the staff. Mr. Dieo spent almost two hours with me introducing me to the hi tech miracles of the new CRV. I really appreciate his efforts.

Bill Ackerman will take care of you for service related issues. Very professional and thorough.

I had a Volvo that I no longer needed so I decided to try Auto nation out since I had a horrendous experience with CarMax in the past. I was warmly welcomed by Stephanie when I walked into the show room. She was very professional yet very approachable and caring. She understood the unique situation I was in and told me that she would do her best to help me. She went back and worked with Kurt, the manager. She initially came back with the vehicle appraisal which was very fair and what I was expecting. She worked everything out so that it was totally stress free for me. I was wondering why I felt so differently about this place compared to other places like CarMax. I think it’s because of the genuine concern and care that I felt when I was talking with Stephanie. I felt that I could trust the whole company because of two people! That’s says so much about hiring the right person for your company! I was told that I would receive a check from them in a couple of weeks and sure enough, I got my check few days ago. This was such a positive experience for me. I really appreciated their honesty and integrity. I’m recommending them to everyone!

Always very pleased with the service I receive at Renton Honda and Bill Ackerman is the best.

I had a wonderful experience at Honda in Renton on 12/8/18. I had the opportunity to work with Paul Diep. He is very knowledgeable on the car that I was looking at, patient and not pushy. I haven't bought a car in 11 years, so was a bit nervous on purchasing a new car. He gave my boyfriend and I plenty of time to look at the car and make a decision. The test drive I had was awesome and I was able to feel out the car. He even called me the following day to see how I was enjoying my new ride. If you are looking to buy a Honda go see Paul! I also had a great experience working with Boden in finance. He called me a few days later to tell me that he found me a lower APR rate. The only bad thing I would say is that it was an all day process and we were there for a long time. It was a busy Saturday so I'm assuming that is why.

Took my 2006 Civic in for a complimentary inspection because it is getting "up there" in age. Bill Shipley helped me get checked in, and had my car back to me very quickly. He went over the inspection report with me and pointed out the one area that needed attention. I appreciate the dealership offering the free inspection and the smooth process.

Good Job it's always nice to be around Friendly People at Honda

Brought my car in for routine maintenance and bulb change, I was helped by Eric Brown, one of their service advisor, he was great! He went over what I needed done, and actually told me other things that I had checked off weren't necessary when I initially booked my appt online. After my car was taken in, I was in the waiting room, Eric came out halfway through to let me know the progress and that it should be done shortly. Overall, I had a great experience. I've never had any issues with this dealership, and highly recommended them for all your Honda needs.

If I didn't get the phone run around to make my appointment, this would be 5 stars.

My car was purchased here in April 2016. I have had it in for routine service 4 times since then. On 2 of those occasions my service advisor never told me my car was ready despite knowing I was waiting. This time I thought my luck improved -- car checked out great and I was told promptly. Three days later car won't start. I call service at least 5 times -- no one ever called back between 10:15am and 6pm. Honda Roadside Assistance/AAA got it started, says the battery was dead and should be fine. Two hours later it's dead again. Nothing had been left on, battery was in great shape Monday. Now being towed to dealership. I have no faith in this Service Department to offer any actual service. Once this problem is (hopefully) fixed I won't be coming back.

I had a great experience purchasing my 2016 Honda CRV. I got to work with Paul Diep, who is wonderful! He was very knowledgeable, I didn’t feel pressured on anything and he did all he could do to give me a good deal. I feel very fortunate to have worked with such a great person. I feel like this whole experience was very personable. He went out and beyond. My boyfriend and I had been there for hours and he pulled out his own snacks to share with us. If your looking to purchase a new car definitely go see Paul, you will not regret it! Thank you 🙏🏽

Mindi was great and appreciated her honesty with everything... We have never owned a Honda but so glad we do now!!!!!

Got a used Camry from them a few days ago. Overall the experience was pleasant. At times the paperwork took a long time to file and I saw people waiting sometimes for a while but overall it wasn't too bad. Of course, be on your toes about the interest rate on your loan and choosing the best vehicle protection plan for you. I would go in again in the future.

Great sales service, and thanks for timothy collins 👍

Vehicle went in for transmission fluid change and they also conducted a complimentary safety check of the vehicle components in a very timely manner ahead of schedule!

This dealer is excellent, and makes me want to buy more cars. They are organized, friendly, and transparent. I worked with them on a lease deal, and found the entire experience to be pleasant (or even fun). They honor Honda's national deals and are transparent and clear when explaining any differences due to fees or local taxes, etc. Finance department was likewise quick and professional. I highly recommend this dealer if you are shopping for your next vehicle.

Tim was great! Keep up the good work and give this man a raise!

Great sales service and staff 5 stars

The only problem I had was that the TV was turned on to a Jerry Springer type show and I had my grandkids with me. I could not find anyone to change the channel and we had to move out of the room.

Simple battery warranty replacement. Was told 20 min appt. Made the appt several days in advance. Over 2 hrs later was told they didn't have the correct battery my Pilot needed. In stick but I could upgrade at a premium cost to a lifetime battery, but they couldn't honor the warrenty again because I have an affermarket cable end. They offered to replace the positive cable for several hundred dollars. In short they located the correct replacement and did so under warrenty later in he day. Seemed like every attemt was made to upsale me so the warrenty wound cost me something.

Never received a call once the service was complete due to Comcast blocking the Service Center phone number because it comes from out of state. This information came from your service rep, Shawn. If your rep knows you have this issue, then I’m guessing management also knows this call blocking issue exists. If that’s the case then why hasn’t management worked this issue? This is flat out crappy service. I wasted five hours of my day waiting for a call that never came. I had to call your service department to find out. Your service representatives should at least be verifying the contact number is not a Comcast number until you get the issue fixed.

Very polite and helpful

I had a great car shopping experience at Renton because of Kevin. He was genuine, friendly and very professional. I visited other Honda dealerships, but I liked Renton Honda the best because I didn't feel like I was pressured into making a decision right then and there. Kevin was very patient with me and my dad and was very flexible with his time when we visited on multiple occasions.

Good sales people who provide honest information.

Completely ignored us.

I had an excellent interaction with your sales consultant Tenzing. He did an amazing job delivering the price range for our needs of the vehicle that we had purchased. As well as thanks to the management teams/staffs who approve and help make this deal possible. I would rate AutoNation Honda of Renton 10/10 for their service of excellency, you guys truly do care about your customer(s) and meet their needs. Overall an amazing experience!!

Great car and buying process was more informative than high pressure

Took over 2 hours to get my oil change. I had a 10 am appointment. Didn't leave until 12:30pm. The excuse of the customer service guy was that they were 2 workers down. Had to pay for my oil change when I'm under a contract and have prepaid oil changes...Customer service guy was also rude and unprofessional. Needs to take a few training classes. Only reason I'm giving it a 2 star is because I love my car.

I brought my Honda Pilot in for a recall to be performed and while there Gledjan Vesho advised me there was a second, more critical recall that was in need of being performed. What was supposed to take 45 minutes turned into 5.5 hours. Gledjan Vesho was so friendly and courteous to my sister and I. He offered us transportation through a rental car at no cost. It only took about 20 minutes for the car to arrive. The waiting area was spacious, clean and comfortable, they had several kinds of hot drinks available, it was almost a pleasure to wait, lol. Almost! Gledjan was so efficient and knowledgeable. Thank you, sir for treating us so well! You made a difficult day much more manageable. I bought my Pilot from Renton Honda in 2012 then moved out of State for 4 years. Recently moving to Gig Harbor I’m happy I brought the repairs back to you. You treated me like I bought the Pilot from you yesterday! Happy holidays Renton Honda!

Great service at reasonable cost.

Awesome people and services Tim Collins is the best very friendly and any concerns you have there willing to answer and help.

Thank you Honda of Renton and Pablo O. for such an excellent experience, valuing our time and being straight forward with negotiation. We came to purchase a 17 CRV low trim for my father and 1 hour later ended up with top model for the low trim model price - Amazing. Thank you again and we will definitely come back for another Honda. One year later purchased 2018 Accord EX-L 2.0 beast for myself for an amazing price. Looks like we found our favorite dealership 👍👌🏻

1. Justin Abanez, the service advisor, is an expert who has a sound knowledge in his field. He was very nice to me and did an excellent job in taking care of my car. 2. Kevin Nghiem, the salesperson, who helped me choosing parts for my 2019 Honda Pilot and correcting errors on its title. He was very nice and helped me with his whole heart. I was very happy with their services.

Went in today for the 2nd time to get an oil change and tire rotation. The customer service left a lot to be desired and the amount of time it took was excessive. My real concern came with this being the 2nd time I asked for a tire rotation and it didn’t happen. I was charged the first time when it was noted on the paperwork it wasn’t done (because they didn’t have the lug lock which was in my cup holder). After having to argue with the tech they finally credited my account for the next time I came in. I came in today and the same thing was attempted. This issue compounded with the under par customer service I received solidified me not returning for a third time.

Thank you your service we got at your Service Center yesterday. We appreciate the things you have done for us. Thank you Eric for everything you helped us.

This was a recall and they were ready, efficient and finished ahead of anticipated. Great job!

Servicing was a breeze technician was knowledgeable and did not recommend services I did not need and was very friendly and professional!! Servicing was fast and the car was washed too

I take my 2006 Element in and those guys are awesome... Bill Ackerman.. explains everything thing to me and always so helpful ..today in and out he checked my fluids... I keep my car serviced by the book and this car has never let me down... thank you ...for honest and trust worthy service .

After putting off my device for a while, I got an appointment and service as promised the same day

Pablo was amazing and got me such an amazing deal. I left with a new car and not feeling like I was taken advantage of. This is the 2nd car I have purchased from them. Thank you Pablo..

My experience in buying a new Honda at AutoNation Renton was positive from beginning to end. Sales staff was welcoming, helpful, no pressure, informative, and their LARGE showroom with every possible Honda was comfortably on display. Even the financing part of the buying process was easy and done in a way to fully explain the exact options that were best for me.

TL;DR I wouldn't recommend buying an autonation used car. They seem to not follow their own policies. I recently bought a Chrysler 300c from here, and oh boy, I didn't know their "worry-free" didn't include the two malfunctioning knock sensors that they tried to make me pay for even though it was something that needed to be done before I bought the car. So, their manager Kurt and I worked out a deal and they paid for everything, after I hadbeen waiting for 4 hours at the dealership. Their mechanic Justine was really nice and supportive though. This star is for him. Now the other problem with my car is an electrical issue that I assume I'll have to take to a shop and pay out of pocket for as it makes the car's electricity turn off for a split second. -Adam Wright

TL;DR I wouldn't recommend buying an autonation used car. They seem to not follow their own policies. I recently bought a Chrysler 300c from here, and oh boy, I didn't know their "worry-free" didn't include the two malfunctioning knock sensors that they tried to make me pay for even though it was something that needed to be done before I bought the car. So, their manager Kurt and I worked out a deal and they paid for everything, after I hadbeen waiting for 4 hours at the dealership. Their mechanic Justine was really nice and supportive though. This star is for him. Now the other problem with my car is an electrical issue that I assume I'll have to take to a shop and pay out of pocket for as it makes the car's electricity turn off for a split second.

Great service && customer service as well

Everything went according to plan. Everyone was helpful and good at their jobs. No issues.

Very good dealership and experience associates

Bought my very own first car at AutoNation about 2 weeks ago and it still has that exciting new car smell! Mr. Paul Diep helped my mom and I throughout the process. From initiating a leisurely chat with us, demonstrating all the specs of different vehicles, and doing a few ride alongs while I test drove. We even took a week break to think about the 2018 CRV EX-L. Paul was very patient and informative. He is well trained and personable. After a week my mom and I finally messaged Paul to schedule an appointment and he saw us the same day to seal the deal. Buying a car could have been such a pain and hassle if we didn’t have Paul by our side. I definitely would recommend going to him if you are planning to buy a car! He is an honest man that will give it to you straight if you give him the same respect. Thank you, Paul for all your help! - Reezaly

We had a great experience at AutoNation Renton Honda. The facility was great and the service was even better. From our sales rep (Mindi) to David at finance, we never felt rushed and everyone we dealt with was very cordial.

Purchased a vehicle from Autonation Renton via internet sales. The full payment was wired transferred on October 1. I was told the vehicle would arrive the following week. I was told the truck would be shipped to an Autonation in my area where I would sign the paperwork and leave with my new vehicle. Days later I was told the paperwork would need to be signed before they could schedule the shipment of the vehicle. They had not prepared the paperwork to send to the local dealership. When the paperwork arrived at the local dealership almost a week later, the tax that was paid was not reflected on the bill of sale. To expedite the sale, they agreed overnight a refund for the tax and send the title. It took a few days to get the check, but the title didn’t show up. After numerous broken promises the truck showed up on October 15; over 2 weeks after the payment was sent. The truck was dirty with mud up the side from being driven, one key was not programmed and would not start the vehicle. The key fobs were not programmed either. The 2 rear tires are more than 5 years old which is a safety hazard. The title did not come with the truck and there was not a temporary permit to drive the vehicle. I called multiple times, but no answer or returned call so I used a different cell phone and the picked up on the first ring. I expressed my concerns, but they were unwilling to help. The GM from the local dealership was able to get the temporary driving permit, but Autonation Renton was dismissed by concerns with the keys and tires.

Everyone here at AutoNation of Honda is great in all departments! Customer service is always 100%. I especially want to thank Justin Ibanez in the service department. Justin is the best and I couldn’t thank him enough for his help. He made sure to take of me and my vehicle during a situation. You don’t find many people anymore like him who are kind, respectful, and most of all professional. Thank you Justin and Honda for keeping me a happy customer!

Tim Collins went over and above to help. I cannot praise his devotion and professionalism highly enough. A one in a million. Thank you!

Worst car buying experience. I presented an offer based on cargurus and the floor manager came over said the offer was an "insult" and sounded very agitated. Then the other manager came over and explained that cargurus was inaccurate which I understood and basically told me the lowest he could go was the kbb fair price. I decided to leave since this was my first dealership I visited since deciding to purchase a new vehicle and as I was leaving they pointed, laughed and cheered. A simple "sorry this is the best we can do" would have been sufficient and It's certainly not normal to cheer and stare at a customer who's leaving.

Great customer service, employees are very courteous and making sure that the customer knows what's going on with the car.

General manager Tom is really friendly. He resolved all the issues and made me happy

The Used Car that i bought is just exactly as specified online.

I just recently purchased a BMW from these folks, and they truly blew my expectations out of the water. My salesperson was very friendly and patient, (allowing me to test drive about 5 vehicles) and even with zero down they got me an amazing deal. Low payment and low interest. 10/10 I will be back!!

Justin was awesome he was accommodating and understood my work schedule wasn’t aligning with the hours of operation he was so helpful and gave my car a nice wash. Thanks again Justin!

Amazing customer service! Figured out what was wrong with the Honda Fit that I had right away when nobody else could figure out what was wrong! Got a new car with them and Raj, their salesperson, was very helpful and made sure I got what I needed!

Great customer service

It was great and the person who help me at the service deparment, Mr. Bill Shipley was very accomodating and nice. Excellent customer service.

Excellent service as well as Mr. Bill Shipley who assisted me for my car service.

I bought my car from them 6 months ago and only decided to write a review after seeing on the news that this happened to more people. Everytime I went in to check out cars I was pawned off to a new hire who didn't know what he was doing or talking anout when iticame to cars and i visibly saw other salespeople free not doing anything (I wasn't worth their time apparently). Should have been straight forward. I told them I got approved for a loan from my bank, they were too lazy to check on it and didn't trust me then checked my credit (without my permission). I wasn't really happy with the initial options so I was forwarded to someone in their loan department and he was going to check my loan options (even after I told them I was already approved for a loan) and was assused that there would be no hits to my credit so I told them to proceed because it was to be in house. WRONG. They lied and in the end I was left with at least 5 hard pulls on my credit that will take years to go away. On top of that, one other salesman kept staring at me as if I was up to something every time I went in (a total of 3 time) making things really uncomfortable. My entire experience was terrible with them, they really didn't care about me. Don't let their niceness fool you, they could be doing some serious damage to your credit and your wallet.

Easy to find and get in and out. Although the rear garage area was very tight. They seam to share the area with the neighboring car haulers.

Brandon at the service division was professional, gracious and very helpful. My sincere thanks.

Service rep was ready and waiting to provide requested work. which was done within the time period promised.

Great experience working with Kevin! Everyone was so friendly and gave great customer service. I recommend this dealership to anyone looking for a new car.

Nice people

Awesome customer service! Gledjan Vesho, auto service adviser is the best! He knows what he’s talking about and will give you tips about the car. I learned something new from him and takes good care of the customers. There’s a spacious area for waiting, they offer free WiFi and coffee. The price is the best in King County if you like to shop around and don’t mind driving to the south end. They also offer a shuttle to Southcenter mall. But I think the #1 reason to do business with this Honda Renton is their superb customer service. Thank you!

I've worked with both Linda and Tenzing on my purchase of the new Accord Hybrid, and they were both very helpful in the process. I look forward to making another purchase in the near future for the new Honda Odyssey!

Great staff and good service.

The people at AutoNation are always really friendly as well as professional. But I have always found this with all my Honda dealings.

Service on my car was fast and smooth thanks to Bill Shipley.

Bill has always been the most helpful and always listens to my concerns. Because if him I will keep going back for service.

My husband and I came in to buy a car one year ago and had terrible customer service. The person who took us on a test drive told us we woke him up from a nap and didn’t say anything the whole time. We went to Everette and bought a car a week later purely due to bad customer service. Today, we came in again to get it fixed (we booked an appointment earlier in the week for 9:15am) and waited over an hour before we were told that no one had looked at our car and it was still “next up”. We understand that things happen, but we were treated with very rude customer service. The person “helping us” never apologized, but yelled at my husband that diagnostics take 2 hours, ignoring the real reason we were upset which is that no one had looked at our car and wouldn’t for a while. Please work on customer service. We’re not used to rude customer service, so it’s shocking to have had such a bad experience two out of two times. This is literally my first negative review on Google, but I had to share.

I have only one experience so far, but it was because of it I'll be back. I needed a recalled airbag serviced. Bellevue had assured me the repair that Honda estimated at 1 hour would require that I leave my car with them overnight, and they weren't going to provide a vehicle to me. I don't have a second vehicle, don't trust the word of Bellevue Honda at this point in our interactions, so I called around. I got an appointment within a half hour, and was treated well by both Tim Collins and Bill Shipley. Bill went out of his way to get a part quote for me that the service department had omitted and provided some advice that was much appreciated. The business was clean, no one bothered me to "get into a new model" and there was a second option to CNN while I waited. The whole thing took about an hour and 40 minutes, and I was very impressed they washed my car since they didn't get anything out of me for the Honda recall. I'll be back with a repair I'll need down the road.

This dealership was top notch! Paul went above and beyond to make sure I purchased the car I was most comfortable with

All good, nothing negative to complain about. All my questions were answered and I was invited to be back in touch with the dealership should I have any concerns.

Great customer service and quick results.

During a previous service some months ago, there was a mishap that led to minor damage to my car that was promised to be taken care of at the next service appointment. When I arrived, to my dismay there were no notes substantiating the issue and promises to rectify (and everyone involved no longer worked there). The new service adviser John Harmon, supported by Manager Jake Weaver, listened to me carefully and accepted my situation. They went over and beyond to ensure that the matter was resolved and treated me most fairly--in fact, more than fair. At first, I was frustrated, but left feeling well taken care of and confident my car is in good hands there, with excellent customer service.

Excellent service! Nhat very helpful and made sure that we got the best deal!

It went smoothly and they did they’re best to work with my schedule.

I went in for my 70k service (basically just an oil change and multi-point inspection) and was told the wait would be an hour... two hours later, they finally finished, and didn't keep me in the loop until I inquired at the 1h 35 minute mark. That said, they were very friendly and apologetic and ended up giving me a huge discount on the service. Very nice people!

Tim is awesome. He does a fantastic job of explaining things and is so nice and professional. His smile made my day.

They did warranty recall work on my Honda & were pleasant to work with. The shuttle guy even dropped me off at home while my air-bag inflator was being replaced in the CR-Z, part of that huge Takata debacle. They even let me photograph the part that was replaced for my book on clean technology in transportation! My most recent trip they scheduled me on the fly for an oil change & free car wash. Super fast super polite. G in service department was friendly & helpful!

Went for a test drive and bought the car the same day

Worse customer service

Bill Ackerman exemplified what quality customer care is like. He is very educated and was able to inform me lots about my car’s maintenance. I feel supported and cared for knowing my car is with trusted professionals. Thank you, AutoNation Honda Renton!

BAD. Not following iinsruction

An excellent experience this weekend! Nothing could have been better. Brandon and Jake were simply professional, polite, and friendly, and we were in and out in a timely manner. We're very glad to have so well taken care of.

If you are buying from out of state, do yourself a solid and skip AutoNation, and double-skip AutoNation Honda of Renton WA. Or don’t, just be ready to wait a month or more - after you pay for the car. Their check-list for selling cars to out of state buyers is a hand written note (literally, we have a picture), they use a quasi third-party notary to sign docs (even without a loan, and they auto-select Starbizzle as their location of choice for document execution), and the shipping company - which AutoNation selects, took more than a week and three drivers before they could even pick up the car. However, the worst part about AutoNation Honda of Renton is their heinous customer service. Of the 3 Sales Managers, the GM, and the Sales Associate we talked with to arrange the transaction - yes 5 different people were involved in sale of 1 car… for cash (i.e no finance dept) - not one of them ever reached out to us of their own volition to see how the process was moving or if everything had been done as agreed. The notary a.k.a Maverick (Did your mother not like you?) never, not even once, reached out to us. The shipping company, Metrogistics only contacted us after we reached out to them. Throughout this entire dumpster-fire of a transaction not one person at AutoNation Honda of Renton called and said “Hi this is xxxxxxx, and I just wanted to see if everything was progressing well with your purchase, is there anything we can do to help?” As icing on this manure cake, we’re writing this review at their request. Despite how they treated us, they sent an email asking us to review them Google and Cars.com - oops! Maybe they should’ve turned off that auto-drip on their CRM software… oh wait, that would have taken a proactive approach to customer service, which as we’ve stated, is not their strong suit at AutoNation Honda of Renton. Never again AutoNation, never.

We’re very much satisfied with the service they provide

Excellent services

I had a airbag recall. They did a very good job. I was happy with them.

Great deal, smooth paperwork, helpful staff!

Always friendly ,thorough and timely.

Autonation Honda in Renton has Best service in PNW just make sure when you need service you look for Justin Ibanez he is really good will advice you the best thing to do because he knows what to do and he previously work at the shop so he is excellent and when it comes to Mechanic Jason Tran satisfies my taste because i’m looking for a well experienced mechanic that will work on my car specially my cars issue is serious and it got fixed the same day with no hustle! You just need to be patient waiting becuse they no longer have loaner car in Renton Honda.

I purchased my first car which is Accord 2018 from AutoNation Honda. It was a great experience. AutoNation gave me the best price and best service. There associates are very nice and deals with customer in very mannered way. There process was very quick which saved lots of time. Thanks to AutoNation Honda for giving best services.

After visiting several Honda dealers in Western Washington, I can honestly say that AutoNations Honda in Renton is the very best of what I have seen so far, and frankly, I am not easily impressed. I was handled with care by a small team of people, including the sales manager, Darrin, who took care of me from start to finish which included driving out with a $50k 2019 Honda Pilot Elite. I returned to have some accessories fitted, and, boom - the same care was applied. All in all, an excellent experience.

This is by far the best Honda Service Center in Seattle, They saved my life on multiple accounts and they work magic on whatever you need done. When I replaced my radiator and i could not get all the air out of it I went to these guys and they had the fastest turnaround for a coolant flush in the same day even when they were busy with no appointment. But making an appointment would be best but in emergencies they have you’re back. Also just replaced both rear wheel bearings with aftermarket ones I sourced on the internet and thy didn’t have any problems putting them on for me I wish I could give 10 stars.

I had a great experience at this auto dealer with my salesperson( Paul) such an awesome guy. Very professional at his job. I would go there again if I ever need a new vehicle 🚗. Thanks Paul

I knew exactly what car I wanted. They gave me fair trade value for my vehicle. And an INSANE deal on my new car. I don’t know how they even made money. Almost everything was taken care of online/via text with a firm price on what I was going to finance before I even got to the dealership. They even got me a better rate by almost an entire percent and a rebate I went in with 5k in negative equity in a vehicle I didn’t like, and walked out 7k in the positive. I wish I hadn’t wasted time shopping around with other dealerships that tried to screw me at every turn, and I will definitely use them for future purchases and recommend them to anyone looking for a vehicle.

It was fast and awesome and kept me informed about my vehicle.

I usually go to Renton Honda to get my car serviced, because it's closer to where I live, they have a waiting for the customers to help themselves to a hot beverage and watch TV, and also vending machines. They also have the newest Honda models in the warehouse for the customers to look at and check out. They also have restrooms. And complimentary car wash if offered and the customer would like to have their car washed before it's given back to them. Unfortunately I didn't buy my Honda Fit from Renton Honda, at another Honda dealership. This time it's discovered that I have an almost dead battery, that's why I was told I needed to have it towed to the Honda dealership to have it looked at.

The service is always wonderful. Very polite, cheerful and helpful.

I bought my Accord from Renton Honda on the strength of their service reputation and have never regretted the decision.

Our service tech was very friendly and knowledgeable.

Great service all around. Live Honda. I just want the tech servicing my car to reset oil monitoring screen to 100%. I get in and it still reads 15%.

Excellent Customer Service by Mariano Prado. Mariano was very respectful of our time in deciding the color of car of interior and exterior as well.

Just moved to the area and this dealer is one of the closer to me. I Stopped by for a normal oil change with the service centre. The entire process was easy and the staff more than accomodating. They helped me with recommendations on my next service when the inspection came back and even recommended an auto body shop to help repair some dents and scratches on the vehicle. (Without being pushy)

It's easy to get appointments, the service team is really friendly and they keep you updated on car status and any changes to their estimates. Most importantly, they take good care of my car.

Gleddy did a great job helping me out. Got me a good price and was very friendly.

The first intake guy we saw did not write up the request for brake replacement. We got oil change and cabin filter replaced then were told the car was ready to go. Car had to be sent back for brakes which made the waiting time longer. The. Car was not washed after spending $700

Trustworthiness is a rare quality in today’s world, but it is especially rare in the sales representatives at most car dealerships. Honda AutoNation of Renton did not use the high pressure sales tactics or rude power play posturing that we experienced at some of the other (not Honda) dealerships. Our sales representative was helpful, courteous and respectful towards our needs. Smooth and pleasant buying experience.

I am thank you for your great services, and and lucky to own this Cross Tour, it never have no problem due to your CARE.

I had a great experience leasing a new car here. Omar provided excellent customer service!

Good experience working with Paul Diep. He provided excellent customer service.

My experience at the Renton dealership was awesome! Omar provided excellent service!!

They have good service. On time and fast. No need to wait long.

Thanks , I’m feeling happy when I bought the new car. The dealer very well and so nice. I bought the second car at the Honda Renton

Easy. Helpful. Nice waiting room. Since I don't get or buy the newspaper I liked the complimentary USA Today.

great team service .My car has maintenance very good by technical mechanic .

Paul Diep was my dealer at the Autonation dealership in Renton. I bought a 2018 Honda Hatchback Sport stick shift on Aug. 5th, 2018. I must say that he was very professional and kind. I give him a perfect 10 out of 10 because he explained everything very well and kept things moving along nicely and was like a good friend to me and my driver. He also gave us some excellent coffee. Thumbs up!!!!

Dealer contacted me right away with best price of any I had been quoted including Costco. Unfortunately did not have color I wanted. I ordered from factory for slightly more money, but their written quote helped me negotiate.

Car needed a bit of oil the seller told the kid to put more oil & the dude literally added 2 liters more than what it was supposed to have. Also there this parking lights switch and we didn’t know about it and when we told the lady how to turn them off she told us that she was going to check on it but the “mechanic” only took out the fuse so we were without lights on the drive home.

I was not happy with my used car experience, as the vehicle I bought I thought was in decent shape was actually in really bad shape. Overall, the process to repair my vehicle was extremely stressful but service manager, Jake Weaver went above and beyond for me and my family.

The building is clean, the folks in the service department were helpful in explaining what my car needed. Loved the complimentary shuttle service.

The wait time was almost 2 hours. When I first started my car after the oil change, I noticed someone turned on the A/C and changed my A/C setting.

Took my car in. I heard the infamous "clicking" sound but the engine does not turnover. I thought it was the starter. Renton Honda said, "nope". Just a bad battery. Saved me a bunch of money for the old car I was using! I bought a new battery. I appreciate the honesty and timeliness.

Felt well cared for. Got exactly what we wanted in the price range we were looking for!

We have always received great service at Honda, and Honda AutoNation is not an exception. Thanks to Mary on the phone, to the service department, and to Brandon Large for a great experience!

Scheduled simple oil change appointment, but take more than 2 hours to finished.

Timothy Collins’ professional and excellent service was highly commendable.

Emanuel, who is my sales man and he was great!! He explained me many things I didn't know about car and was very respectful to me. I decided to get a car here because of him. Thank you very much, Emanuel!!!

Bill L. Is very knowledgeable and will provide you with the utmost honest recommendations and suggestions. He is a real professional.

Bill Shipley was great to work with and the car seems to be handling well.

The advisor didn't go over my check sheet. When I asked how my battery was, he flipped to the page and said "oh good" I said oh wow it says my front breaks are only at 3%! All he said was "oh ya" first time the advisor didn't go over my work sheet. So disappointed

Have my cars serviced since 2014, very satisfied. Tim is very helpful and professional.

We had a great buying experience at auto nation!

Excellent buying experience and very patient with my dog that travels with us. I am very pleased with this purchase experience. This is my first Honda and am very happy!

The wait is long even though you have an appointment.

Very cordial all from the advisor and the technicians, very clean the place and my car is always up to date in service, a professional service.

My experience with Autonation Honda has been challenging to say the least . It started out with being lied to and continues still 7 weeks later . First when considering buying the car one of the sales manager's told me this used car had a 30 day 3,000 warranty. But when signing the paper work they said no it only had a 5 day 250 miles warranty . So I ended up buying an extended warranty for $3500.00 . Well I have called over 30 times about this because the dealer was supposed to give me an ID card and booklet of coverage . I still don't have the booklet . Each time I talk to someone they say they will take care of it . And call me back but it never happens . I have been lied to by Mindi,Kurt,Martine. Now the reel kicker about this . I finally gave up and called direct to Red Shield warranty company . Guess what I am not even in there system . So where did my $3500.00 go ? They said they are looking into it ?Just a note to anyone that buys this warranty . If you read the fine print it says you are not covered for 30 days or 1,000 miles . So if something happens in this time you are S.O.L. .P.S Every time I call A.N.H to try to resolve this issue the person of interest is either off that day in a meeting or with a customer . So I leave a voice mail to no avail they never call back . I also tried leaving email's same thing . I feel like the long lost cousin who is asking for money . But when I was buying the car they treated me great . Until I drove it home . Next when I bought the car it had no owner's manual and only one key . So was told buy Mindi through a sales manager Kurt that they would order me a manual at no cost and I could purchase a spare key from there BMW dealership at there cost $180 . This took 4 weeks to accomplish and 40 more calls and 40 more lies . Even had one sales manager I believe his name was Lamar in one of my 40 calls said I was lying and that there company never does this and if he were the one selling me the car he wouldn't have sold it to me . Listen with this group of people get everything in writing as they have very selective memory loss .I asked Lamar if he was calling me a lair about this . Then he hang up on me . Look I don't think this was an isolated incident . I believe this is there business model . One more thing I was told this car had a fifty point inspection . But after my 5 days a light came on the dash indicating a brake issue . I called Kurt and asked in the fifty point inspection do they check the brakes he said oh yes and we will deal with it . You guessed it that was over 3 weeks ago still no call back from Kurt . There are some other issues with the car also that should have been seen in the inspection . So am really doubting it was done . Look I know from reading some other reviews that someone from ANH will probably respond and say oh we are sorry . See I don't blame the people that have lied to me there is a much bigger problem with this company when these thing's happen it has to come from the top . Probably the general manager or higher up the food chain . So in closing if you are contemplating buying a used car from ANH my advice would be proceed with caution .. P.S. I could say more .

James at the Renton Washington Honda dealership has given me the best experience when purchasing a car. He has helped me through every step when purchasing the car. He was respectful and very patient when I was considering the type of cars I wanted. He gave me clear information on the car I was interested in which made it even easier to purchase it through him. Would definitely come back if I was planning a new car for my children.

One of the two recalls on the middle row of seats took longer than expected. I consider it par for the course.

The Service Advisor Gledjan Vesho is a pro. After he changed the oil on the Civic then he checked the system and he knew that I got 2 cars with the recall on the Rear Lower Arm Bushing, he then booked my 2 cars for the services. Thanks,

They will not share interior pictures without me giving my contact information. Ha! This place obviously doesn’t want to sell cars!

Prompt and courteous service! Top notch!

Easy process in purchasing our vehicle, salesman was very kind and cared about our buying experience.,

Jame is good and professional dealer, he is honestly and prolite with the customer " me" he is good and nice. i was lucky can deal with him. thank you so much Jame

Compared prices from lot of dealers and got the best deal from AutoNation. Best customer service.

Everyone was very friendly, and helpful. The environment was nice. The salesman was time efficient and was able to answer all of my questions. I will be referring family and friends to come! Great service.

It was very good service! I would be coming back for future car services and I would recommend this service center to my friends and relatives.

Our service advisor, Justin Ibanez was awesome. He was always very accommodating , helpful and full of knowledge when asked about our vehicles problems and concern. We are happy he is there now.

Justin Ibanez was super nice for helping me. And also shout out to Bill Ackerman.

Pleasant buying experience working with Tim. He was very knowledgable and patient working with us while choosing a certified pre-owned Honda CR-V. And Boden was very helpful with the financing.

My salesperson was very helpful as was the finance department. They did mess up on my quote and forgot the correct tax which was not found until signing the paperwork, which was annoying as it added an additional $2,000 to the final price. But, in general it was a good car buying experience.

I called over 26 dealerships and Igor at AutoNation offered the lowest price of all of them as well as supreme customer service! He was amazing at answering all questions promptly. Would definitely buy from him again.

I just bought a 2003 RS6 form Honda Nation and Tenzing was my sales representative. HE went way beyond what any person would do. I live in Bend Oregon and he still worked with me like is was right there. When i flew up to Seattle air port Tenzing was there to pick me up. I would recommend any one who is looking for a car or truck to stop by Honda Nation and talk to Tenzing or any of there helpful people.

I just bought a 2003 RS6 form Honda Nation and Tenzing was my sales representative. HE went way beyond what any person would do. I live in Bend Oregon and he still worked with me like is was right there. When i flew up to Seattle air port Tenzing was there to pick me up. I would recommend any one who is looking for a car or truck to stop by Honda Nation and talk to Tenzing or any of there helpful people.

I love my new used car. Unfortunately the salespeople and the finance people have poor communication and I really feel like I was lied to and bought a car after a bait and switch situation. I would’ve walked out without buying a car but I really liked it. I still feel cheated and hope they improve their sales tactics.

Leasing a brand new car and a few days later realized it has no heat. Not their fault, but it took 3 hours to tell me what the problem was after I went to the counter and asked for either a new car or a loaner car. Not sure how long they would have left me waiting. It has been an inconvenience to say the least and it is truly a VERY BAD START. Things are still up in the air and I have a loaner car. Not too pleased right now.

My experience was, as usual, very easy and thorough. I took my car in for an oil change and a factory recall on a battery sensor and both were done in a timely manner.

The sales process was excellent. They were open to negotiation and it ended up with a good deal and trade in. There are many features on this car that take some education to utilize them properly. Purchasing a car like this I have always received sufficient documentation to provide reference material on the features of the car. In this case I only received a "Quick Guide" and no owners manual or navigation manual. I contacted the sales manager about this and was told they would provide these manuals. I haven't heard back on this a week later but did find an online request for the manuals that would take 5 weeks to provide. I am still learning about the cars features but having complete manuals to help me learn while in the car would be very helpful. What attracted me to this particular car was technology this car features. I just need to learn how to use them.

Justin was very nice and professional he really understood the problem on my car and fixed on a time matter.

Excellent service. I was helped as soon as I arrived and check-in process was smooth and efficient. Repairs were taken care of quickly and pick-up was easy.

They worked tireless to ensure I got the car I wanted and the price I was willing to pay. They were kind and courtesy the entire way, and even now willing to help if I need any assistance with my vehicle. Thank you so much!!!

I spoke with most of the Honda and Chevy dealers before I ended up here. So many had to me they could do something and when I got there they couldn't. This dealership did just what they said and did it with amazing customer service. If you want a Honda don't waste time at other stores. They are worth the drive.

Great customer service, no pressure, and a fantastic price!

I was getting the run around in Bremerton so the short drive to Renton was well worth it. David Slingwine was quite the gentleman , he was curious and helpful throughout my complete buying experience. I left with a brand new 2018 accord! Thank you to the staff at Honda of Renton.

Great Experience buying my new 2018 Honda HR-V EX Omar and Darrin were wonderful to deal with. The whole buying process was great, cab highly recommend this dealership!

The service staff is friendly. The service department damaged my car on the lift. Then damaged it again while repairing the damage. After 5 trips to AutoNation I have my van back but I am still unsatisfied. I would recommend you don't use the service department.

I love Renton Honda. Tim in the service dept is so nice. He is willing to answer any questions I have. It is the first time I have ever felt like I was treated fairly in an auto shop.

What’s the point of setting an appointment. If you get there and still have to wait in line for the next available rep? An appointment time should be honored especially if you plan your days other appointment of certain times. Other than that my pilot came out of service perfect.

It seems this is one of the times when either the dealership is trying to stretch every penny out, or the balance sheets are shot and they need to cut staffing. Every employee in the dealership, aside from the sales person greeting people at the door, was visibly unhappy. Many of them released exhaustion sighs, and it was only 9:30 AM. The facilities were dirty, as in coffee stains on the floors and trash discarded next to waste receptacles. Credit to the staff for treating the customers the best they could, but the long lines, long wait times for service, and morale were all bad. I don't think I'll be coming back here for service.

All was good. We left the shop and when we got back to FW, saw their was a drill in our car. Drove back to the shop to return drill and gave it to the front desk. The person just took the drill and gave us a " oh ok sorry". Not sincere and no "Thank you "for taking an hour out of our sat. to return drill. Disappointed in one person :(

We looked at other vehicles before deciding on the Honda, felt that they were much more interested in working with us than the other dealerships we went to. The salesman was responsive to our requests, however they were short handed in the finance and detailing so had to wait around longer than we thought we should have.

I had one of the best experiences purchasing my first brand new car. I was not sure how it would go, but the representatives and the sales staff made my experience harmless and tried to do it as quick as they could. I cannot believe they got me in a brand new car, no money down and even gave me a good price for my trade in. I will be referring people to Auto Nation Honda in Renton for any car buying needs

I made an appointment on-line (a plus!) to have my oil changed. My 2015 CRV has only 14,000 miles, & other than oil changes, it has not had any other service. They found I needed to replace the engine & cabin filters (every 15,000 miles) & differential fluid. Each time, service advisor, Josh Trichak came to me to clear going ahead with those services. They even completed the service faster than the predicted 1.5 hours since I was only expecting an oil change. I asked Josh about the 15,000 mile service & he said with this service, I had pretty much completed the 15,000 mile service. In my past experience, more than likely they would have made me come in for the 15,000 mile service & I would have paid twice. Being a woman with no mechanical aptitude, I have to be able to trust the service staff. Honda is improving in this area, at least with me. One note, after my service, the very next day my tire oressure warning light popped up, so was my tire pressure really checked on the multi point inspection list? This is my 3rd Honda purchased from this dealership. There was one former service advisor that was dishonest & after my experiences with him, I did not bring my Honda vehicles for service here, not even for an oil change. This was reflected in my reviews of Renton Honda through the Checkbook publication. Thankfully this service advisor is no longer here & is working at another dealership across from the old Grady Way location. I know this because my daughter took her GMC car for repairs at this dealership & I made her leave when I spotted him. AutoNation have kept the "long time" service advisors & they have been pretty reliable, upfront, & aren't gouging you. Even my daughter had a great experience with a potential costly repair to her CRV's heating & cooling system, & was given different options between a $800 repair to $4,000. Service advisor, Bill was very patient & went through some length to explain the different options. Based on the other reviews, & also in their Checkbook reviews, it looks like AutoNation still needs some work, but Josh, Bill, Tim & the other long time service advisors are great!

I brought my newly bought used HRV in to get a second key made. There were problems as the computer kept saying that there was another key in the car! It turns out after extensive searching over a period of a day and a half that the key was under the drivers seat, and the drivers seat had to be removed to get it! (apparently the previous owner had dropped it down there somehow). As it was you did not need the key to start the car....) Tim Collins handled everything well, keeping me informed of what was happening, although he had never heard of this happening before!

Complete scam. I purchased a used car and with the no haggle prices and their saying that you should feel good when you leave the dealership is definitely BS. I did have a good and easy purchasing experience but it's all about the car. They did a "50 point inspection" putting an "OK" next to safety items. I specifically asked if there was any rust or cracks that I should be concerned with, and they told me no as it passed their "safety checks" and standards (which are pretty low). During the first week that I drove the car, i kept hearing a clicking noise. I know that since it was a used older car, that I wanted to get a full inspection done on it, so i did. After coming back from my mechanic (who i completely trust with all of my cars), he told me that I had a cracked and rusted differential and it was better to leave it at the shop as it is not safe to drive. Note, i have little kids and a cracked and rusted differential that could break at anytime is a huge SAFETY liability that was completely overlooked by the dealership. While the car was in the shop, I called the dealership and asked them why wasn't this on the inspection sheet as this is a complete safety issue! They said that they didn't see rust...but then later said that yes there's going to be rust on an older used car.... The manager offered to have me bring in my car so they can inspect it. If they overlooked such an enormous issue, what makes me think that a second go would do the trick and obviously they wanted to cover their tracks for not checking the box on their safety sheet.They should have figured this out before i purchased the car. I told him that my car was in the shop and that there was no way I am going to drive an unsafe car to his shop. He kept saying it was my prerogative. Yes it is my prerogative to keep an unsafe car off the road. I called multiple times, with no calls back. I finally emailed the General Manager, who said he would look into it, but pretty much did nothing. I knew there would be a few expenses to put into this car, but I didn't think i would have to worry about replacing the full front differential. I was asking for compensation to pay for the work done on the differential, something that they should have caught from the start. And they refused to pay as they didn't believe it was cracked. I have pictures to prove this as well. Why would I lie about replacing a huge expense on my car?? it's ridiculous. Overall, I will never purchase another car from this dealership. The Used cars are not fully vetted to any standard except check boxes and just beware of the no haggle price. Its no haggle because you will pay later.

All the people were friendly and helpful .it was a pleasure to have done business with them.they were quick and professional will go back the next time we need a car

Nhat Phan did an amazing job in making the experience of purchasing my first car enjoyable and smooth. He understood my budget and did his best to meet it. We didn’t waste time negotiating prices to be nickeled and dimed over things that didn’t matter. Thank you for a great experience!

The sales guys were courteous and respectful! Followed up politely and worked within my expectations.

My only complaint is the cost of labor, in future I will check around before having service done by Renton Honda. My bill was over $800.00 over $500.00 of that was labor, making more than $100.00 per hour, for me that is way to high. I would recommend a friend, but strongly suggest they shop around for labor prices.

Service by Tim Collins was excellent, as was Mike's.

I visited Honda of Renton in 2014 when I was looking for a used car. At that time, I ended up deciding on a Toyota Prius because I needed a hatchback, but I had such a pleasant experience with Honda of Renton that it was my first stop when I started looking at the HR-V. Although the ownership had changed (it's now AutoNation), the service had not. My experience was actually pleasant, which is not something I found at any other dealership in the greater Seattle area. I hate pushy salespeople and AutoNation let me take my time looking at the HR-Vs in the showroom and on the lot rather than having someone pounce as soon as I walked through the door. When I was ready with questions and for a test-drive, Omar, my salesperson, was great. He showed me all the features then let me put it through the paces on the test-drive. He and Beau, the sales manager, made me a good offer that day but because it was my first stop, I wanted to do some comparison shopping. They were very low pressure, told me to look around, and said they'd be happy to help if I decided on AutoNation. AutoNation didn't have the color I was interested in (but said they could get one in for me), so I called the main Honda dealer in Seattle. I was told over the phone that although they also didn't have that color on the lot, if I came in they would search their network of dealers and could quote me a price. I went one night after work, was handed off to someone I hadn't spoken to previously, and after he made me sit down and go through a long pitch was then told that they couldn't quote me a price on an HR-V they didn't have. The following weekend, I called Honda of Lynnwood. Although the inventory on their website did not show them having an HR-V in the color and trim package I was looking for, the salesperson I spoke with swore they had just gotten one in the day before and that it wasn't showing online yet. I sat in traffic on I-5 for over an hour to get to Lynnwood only to find--of course--they didn't have the entry-level LX, but had the more expensive EX. I, of course, returned to AutoNation of Renton and Omar and Beau who were the only people I encountered who I felt had been honest with me. Although we didn't have a binding quote, they didn't change the terms of what they had first offered and got me into the HR-V I wanted. The process was smooth and it was the only interaction where I didn't feel like somebody's "mark" to be taken financial advantage of. That dealerships would tell a potential customer anything to get them in the door and then expect that same customer to actually buy a car from them knowing they had been misled, is mind-boggling. It doesn't seem like those tactics would be a good business strategy, but of the dealerships I visited, only AutoNation of Renton was honest and up-front with me. I highly recommend them.

Great service. Excellent customer service by service adviser Josh!

Customer service wa very good, however the pricing especially for an oil change is no longer comparable.

We found a used car that we wanted to look at. It was the right price and was what we had been looking for. It was a two hour drive for us to look at the car so we made an appointment with Tim Bartlett for Saturday morning. When we arrived the car was up front, ready to take on a test drive. We liked the car and ended up buying the car from Tim. Tim handled the sale quickly and professionally and we could not have been happier with the service we received. This dealer also goes out of their way to ensure that any questions you have get answered and they follow up with you after the sale. Their customer service is a refreshing change of pace in the car buying experience. I am not in the market for a new or used car at the moment, but when I am I will be sure to visit this dealership again!!

Tim was great, handled all my concerns professionally.

My agent Anil G. was super. He kept me entertained with great conversation while my loan and sales process was being completed.

First time buyer not happy with the service or help.I was told many things that never went through like rock chips will be repaired never happen or even got a call back.missing paper work had to go back to the dealer ship 2 times in a week.But the people was nice some people should I say.

Am very happy with my purchase, love my car and the service was fantastic! Timo was my salesperson and he has been simply stellar!

Timo Did a great job with our sales experience on our recent CR – V purchase. He was able to minimize our time in the dealership, and make the entire experience a pleasant one.

Service is sucks! They scheduled me for change oil at 1:30pm today, and was told it will take 1 1/2hrs to get it done. And it's been 3 hrs now and I'm still here. And I'm about to be late to my work. Was wondering if they will pay my lost time. ��� Bad!!!

Highly professional service which helped me in buying my dream Honda CRV at very reasonable price. Thanks to Mr. Goel.

I drive a 2013 CRV. The love of my life! When I went in for an oil change yesterday, I worked with Josh. He was so kind. He showed me on my car where messages were. When they needed to do more than an oil change, he checked with me first every step of the way. I felt I was "in the know" for everything done. My husband was very pleased too when I got home and showed him the paper work. THANKS again Josh!

We were able to work out a decent deal with the staff at AutoNation Honda Renton. I was happy with their friendliness and professionalism. Well done!

Very costomers service everything you need it about the Honda they got it all they explained everything what ever you need this dealer was excellent

My experience at Honda AutoNation of Renton was a very good one .The sales staff was honest and friendly service was quick made my car buying experience with. Honda AutoNation of Renton quite enjoyable and would purchase next vehicle from them .Thank you for the quick service

Nat was fantastic. He worked with us on the pricing and car that met our exact needs!

Repair was scheduled to take an hour and a half, however Josh Trichak went the extra mile, working with his staff to ensure it took only 40 minutes and enabling me to keep other appointments I had scheduled. Thank Josh.

I like their service. I've got car that I wanted. They gave me good price.

I really liked the Service Agent I went through a lot. Good follow up too. However.....two comments (which I did not call back on and won't): 1) My Honda's oil life readout still says 80%, the same as when I brought it in I assume the oil was actually changed and they forgot to reset the oil life indicator (not great) and 2) It may seem like a small thing, but when I've gone to other Honda Dealers or to my Toyota Dealer, they ALWAYS wash the exterior of the car, even when I"m not spending $1,000 on it like I did with Renton Honda Auto Nation this time. It's pretty competitive out there. [Also - I don't like the survey with only Yes or No options. There should be a maybe and/or mostly choice to get an honest answer. "Maybe" I might go back, only because it's close and convenient. They "Mostly" met my expectations.

ou can tell a lot about a dealer, by how they handle their customers when they are not purchasing a vehicle. I purchased a vehicle in July of 2016, and have been jumping through hoops to obtain my residual amount. I have spoken to 3 different sales people and Finance has not answered any of the 10 calls the operator has transferred. The first saleswomen I spoke to told me it would be no issue to get me the amount and told me she would email me, which she never did. The next salesman told me to call finance and the last salesman told me he would text me a number to call (yet he never asked for my number and when I asked if he had it, he said no and then asked after he was about to hang-up), he then gave me a number to a closed office and said "oh yeah, they're only open normal business hours" after I called them back. After he said to come in because he couldn't do anything, or call a different number which just ended up being the same number I've been calling. Terrible experience, will not refer anyone to this Honda.

Had my car’s oil changed with my grandchildren in tow (3 and 5 years old). They did it in a timely matter plus I love this dealers separate toy and TV room for the families. The service manager helped me print the coupon I had on my phone. He went the extra mile in helping me!

5hrs to buy car. Sales Manager not a people person tried to pressure me. Car wasn't ready from service department told it would take about 3 hrs took over 5 hrs and I had to go to service desk to find out it was complete or I would still be sitting there. When car was delivered to me they forgot to fill gas tank. There is more to this story. Good point, the guy at parts was great. There is also a couple great guys that worked the floor.

Best customer service, staff were extremely friendly, highly recommend

Excellent service and the tech or advisor that helped us was very polite and professional.

We?ve been Renton Honda customers for 21 years, ever since we bought this 1997 Honda Accord new there in November 1996. All work has been done there through the years, and we?ve always dealt with the same service rep, Bill Shipley, every time. We?ve always been satisfied and happy with the outcome of any and all services performed.

My service experience was excellent. My service advisor: Kay kept me updated on the entire process and what was recommended. I would refer her to my friends

Kay was awesome in assisting my wife and I in every step of the service process and was very detailed. Great friendly customer service!

We are very thank for sales help us to surfay my personal credit. And found the BECU for car loan. We got a good interest rate for the car. Thanks millions!

Fabulous service at Renton Honda! Omar the salesman was super courteous, I've never had a salesman pull up a car, open all the doors and walk and talk me through every single feature before going on a test drive. I have done numerous car purchases over the years and had tons of not-so-great experiences with salesmen. Omar is hands-down the nicest sales guy ever. Sales and Finance managers were very courteous and fun to chat with while all the paperwork was being readied. Boden the finance manager was also really nice, went over everything in good detail and made signing my life away not so painful. Honda has the best warranty options available anywhere!

Very nice and informative staff . I would definitely reccomend

Hands down best dealership. I bought a car from Lisa and she was the best sales representative I had throughout the whole period of searching for cars. I was able to name my price and get what I wanted. Really a great group of people. Persia (sorry if misspelled) was also awesome at helping with the process! Lisa's boss, Beau, was lots of help. He was the one to give me the price I wanted. Thank you for getting me into my dream car!

It's all good as Mechanic, electricians, did a great jobs....

We purchase a car a few day ago . and the reason why we desire to buy en renton honda was because the salesman tell us the car has 3 months of warranty of money back if something goes wrong . the car broke down few day after the purchase .and we take back the them now they want us charge almos 4000.00 for repair .because they said is not warranty in the car really bad experience. I did not of renton honda sale broken cars ���

They did the work but also without asking first did work we had to pay for. I consider that rude. Even though the work needed doing they should have had the respect to ask. Watch out ladies.

The services are great and accommodation given was awesome. The advisor made it an easy and stress free process as well. Great advisor, Max Ridings.

I highly recommend and rate 10 star to sales representative NHAT NGUYEN @ renton honda nation for helping what car is best for us and introducing new technology on honda cars have. 2 thumbs up for NHAT!!!

Thank you to Mindi Clark and Darrin Giefer for helping me and giving me the best deal for my civic 2017, i am absolutely satisfied with their services and i enjoyed driving now my first brand new car.

I love auto nation, their always kind, respectful, and very helpful and if I have any problems with my car they always fix the problem

Front receptions not helpful. Went to pickup receipt of service and they miss place or lost it. Such a waste of time. They need more training. Need to be more professional. No sense of accountability.

I brought my 1988 Honda CRX to AutoNation after having garaged it for five years. In all that time I kept starting it and running the engine warm every month or two. Not a drop of oil or other fluids on my garage floor. I got the car back from them with an enormous dent in the fender and a steady drip of oil. Got them to fix the fender because they couldn't deny it was their fault, but I won't ever go to them for any reason ever again. Neither should you!

Great customer service. They take time to explain everything in great detail. Max Ridings in service is awesome

Friendly greetings Fast service Nice and clean facilities

I got my second car from Renton Honda and am absolutely satisfied with both sales management and service. I live a bit far from Renton now but wouldn't go to any other Honda dealership just because I had a great experience over last three years with my Accord and now I'm enjoying my new CR-V and even more benefits this time. I would highly recommend Renton Honda and Pablo specifically to work with!

Thank you Tenzing for hanging in there with me and making it happen. Renton Honda was great! this is the 4th time I've bought a car and the FIRST time I honestly feel like they listened to what kind of package I needed with the car and the financing!!. Plan on driving my new CRV for a long time - but I think this is a great place to go if you are looking for a new ride!!

Renton Honda always treats me right! The service was going to be extensive, and they provided me with a service loaner at no charge.

I just bought my 2017 Honda Civic from AutoNation and they were nothing but helpful. I told them what I wanted and they made it happen! Timo Bartlett and his sales manager Darrin were very fun and professional to work with

I originally purchased my 2016 HR-V from a dealership in Tx and it was time to have service they were so helpful and the wait time was not so bad either. But I will say this I am on my 5th or 6th honda and if I knew then what I know now, I would kept my CR-V as for me it was a much more comfortable vehicle to drive long distance.

The BEST Honda service team...EVER!!! Bill Shipley is a true asset!!! I always feel like I am being taken care of and not being taken advantage of! Thank you Bill!!!

Everyone is very courteous and friendly as I entered the service department. Work was done efficiently and even washed my car.

As I drove into Renton Honda service line, Tim met me before I could even get out of my car. He greeted me, then quickly checked mileage, tread depth and walked me into his desk. He verified personal info and type of service I needed. Mechanic recommended tire rotation. I agreed. Then I walked out onto showroom floor. Sales rep immediately greeted me and answered several questions. The service was completed before I was through looking at new models. Over I rate Renton Honda customer service as outstanding.

Never have I been to a business that provides support and services like AutoNation. The customer service was superior: friendly, motivated, clean environment, very responsive team. I am highly satisfied with their services. Thank you team for making my life easy and being first class in all parts of customer service.

Friendly, profession and TRUSTWORTHY staff. Max Ridings took the extra time to locate a credit balance on my account and apply it to the cost of my service. This is what keeps me coming back to Renton Honda versus a closer dealer.

Great service, shuttle, repairs and overall facility!

These guys are always great. They listen to customers saying "babump babump chicka chicka" and explain things we need to know in plain English. They are fast and courteous throughout.

Very friendly. Very helpful. Very informative. Willing to work with customers. Making sure you get a great deal & experience. Great sense of humor. Kevin was very nice and professional, I would 100% recommend.

Great service from the salesman, Nhat Nguyen, before and after purchase.

I went in last week to Renton Honda with my heart set on the new Civic SI coupe. I had pretty much no credit established and really expected to get denied. But my car salesmen among with the manager Travis worked wonders and not only got me approved, but for got me a monthly payment and an APR that was amazing and surprising. They got me a good deal on my trade in, and treated me very well. I give this place 5 stars 5 times over! Thank you guys so much for making me feel like all my hard work and long hours finally paid off by helping me get the car that I'm now in love with! Everyone should check this place out before buying a vehicle! They won't disappoint you!!

Hands off approach which is refreshing when you are starting out but would have appreciated more education regarding all the tricks of the vehicle once we got closer to purchasing.

Took 2 1/2 hours for a 15 min oil change. Appt. was at 11am took it in at 10am cause they took long the last time I had service. They didn't finish till 12:30 pm. Probably won't go here anymore for oil change.

Recently visited autonation for servicing and my initial contact with the service desk was great. Had to adjust the appointment time and they were helpful. Now here is why I rated them 2 stars for customer service. Dropped off my car in the early morning and waited for feedback in case I needed to leave it overnight. Come 6 pm no call, so I had to CALL THEM to see what was going on. Coincidentally the service guy just got done and said it needed to be held over night and that it should be done by 2:30 pm the following day. No problem I made arranagemnts and Ubered to work and the gentleman said he would schedule me a shuttle Pick up over the phone. The next day I call around 4pm to check in and was told that the guy getting the part has not returned yet and that the car needed to be held overnight AGAIN. Big incovience and just bad communication skills. i don't need a play by play on what's going on, but notifying me if it needs a day or two Would be helpful instead of me calling in myself

I bought a car from AutoNation Honda of Renton today, and it was 100% because of the work that Milan did for me. I'd been emailing with the dealerships in the area for a few days, and if not for him I probably would have waited another few weeks to further explore my options. He was communicative over email, phone, and in person; he was extremely transparent about their costs; and he must have walked the length of that gigantic sales floor 20 times to get me the absolute best deal they could offer me. Eventually, he brought Travis (his manager) over to explain that their offer was within $20 of INVOICE PRICE on my new 2017 CR-V. It was smooth, it was friendly, and I ultimately bought their servicing package because they made it clear that they were committed to my satisfaction.

We had a great experience buying our 2016 Toyota 4Runner Limited. Igor was amazing!

Great service always! Fast and friendly! Thank you!

I love these folks! I brought my car in for the usual oil change. And because someone ripped off my front plates along with the plate holder. Oil change done and plate put back on to look almost brand new!!! I love the honesty of my service man. Great job y'all!!!!

I've found the online experience the best of all car buying websites. On my research for autos, Cars.com's links to AutoNation's has as a result over the years, of myself purchasing two certified preowned and one new car(s).

They were really helpful and very kind. They asked questions to ensure we are okay and helped us choose the right car for us.

Mariano was a pleasure to deal with and a great salesman. My wife is going to need a new car next and because of my positive experience here, we will be back.

Overall a positive experience the car was ready on time and clean and all of the features on the car was explained to us. Very low pressure sale

After calling to schedule an appointment to get a critical recall part fixed, I was scheduled for an appointment within 48 hours. I was helped by Bill Ackerman on the Green Team, who quickly got me back on the road with a loaner. The work on my car was done earlier than expected, and a vehicle inspection revealed by brakes were in poor condition. Bill called right away and was able to get them immediately fixed before I arrived an hour and a half later to pick my car up. Bill was super friendly and wonderful and I couldn't have had a more pleasant experience.

Great Service - From start to finish this was a fabulous experience, AutoNation is honest, fair and simply has the best customer service. No surprises at this dealership, they are straight forward and honest with their customers. I highly recommend Rafael Vazquez as your sells associate. Igor and Kurt did a great job - 5 Stars Thank you AutoNation, I look forward to working with you in the future.

Very friendly, and fair negotiations. Very straight to the point, not too aggressive with their business tactics.

Bill Ackerman is my go to guy. He is very friendly, funny, courteous and knowledgeable. Can be trusted and he's been taking care of my car for so long now. Other staff are nice too. I can always depend on Bill to fix my car. For sure, I will recommend him to my family & friends.

Pablo Orejuela was wonderful! He catered to my wants and needs when it came to what I was looking for. He made the process a breeze. His demeanor was very welcoming and positive. I would recommend him to all of my friends no questions asked! Thank you Pablo and Auto Nation Honda Renton

Bought a car from them a month ago, and they still have not sent paperwork to the DMV. I call, and no one returns the calls or follows up. What a joke.

Bought a car from them a month ago...and they still have not sent any paperwork to the DMV for licensing. I call to complain, they say they'll look into it, and then no one ever calls back. Horrible customer service.

Great experience with auto nation adjusting offers to meet our needs

I used your web site to self - schedule an oil change. I picked a time that the web site said was open. When I got there, the salesperson said it would be approx 45 minutes. Instead it took 1 hour and 45 minutes. Why should I continue to get oil changes from you when I can get one in 15 minutes for less money at the quickie oile change places ?

Always pleased with the service & friendly employees!!

Both, Omar - the sales person and Tatjana - the CFS - were very helpful and pleasant to deal with and took good care of us - me & my wife - during the buying process.

Good,satisfied,service. Will return for every auto repair needed ?

I am so satisfied at Renton Honda Dealer, especially your rep Milan "Bo" Samargya. The service I got from Bo was impressive. A lot of dealer contacted me regarding my trade-in Odyssey and purchasing new CR-V and all were rejected by me since I wanted to give the business to Bo because of his behavior and attitude for taking care of the customer.

I have purchased 2 cars from here - been going to them since 1993 - friendly employees - great service - would recommend them to anyone

This was the best and easiest car buying experience we have ever had. Generally it seems car salesmen will upsell you but not Bo. He listened to what we wanted and found the exact car we were looking for. We were getting offers from other Honda dealers in the Seattle area and Bo worked hard to get us the best offer. The dealership and Bo got us an offer than beat every other dealership - including a Costco Preferred price from one dealer. He was great at responding via text, phone, email and in person. He was not pushy at all and worked with us rather than pushing us into a car. It was a great experience and we would certainly start here again if we are looking to purchase another Honda.

I needed to have one of my keys, with a remote lock, unlock, panic feature, re-programmed. I called and was offered an appointment immediately. I drove the vehicle in to the dealership and was greeted by Service Manager Bill Shipley. He checked all keys and had the key re-programmed and fully tested. It's always a pleasure to go to the service department of AutoNation Renton.

I brought my 2013 Honda Accord in to Renton Honda to replace a sun visor. I met with Michael Stokes, the Service Advisor. He immediately noticed that the replacement sun visor was still covered, which I didn’t know. He also mentioned that I was overdue for a 30,000 mile service tune up. He explained to me in depth what that entailed. I told him I would have to postpone it because I had to attend a meeting. He offered me a complimentary 2016 Honda Accord rental for the day. I can say enough about the service Michael provided me. Extremely professional, congenial and a pleasure to work with. When I come back again, you can be assured I will be looking for Michael Stokes!! Wayne Gilson

Unlike other dealers, the sales team here seems more concerned about making lasting connections with customers who will return to service their cars in the future. As such, everyone was super friendly and they made it clear that any additional packages they offered after I consented to the initial sales conversations were entirely optional

I brought my brother there to purchase a 2017 Honda CR-V and the sales men promises $100.00 for referral and due to the lack of speaking English, my Brother refer to use my E-mail and phone number for communications. after 6 weeks didn't hear anything from the dealer i called them and talk to the sales man and Manager as well they told me that I was eligible for that because it was the same phone number and E-Mail that I use to purchase my own vehicle there before

Service is good and the customer representative is really awesome,this is my second car from honda and i'm keep coming back to this place.Thanks honda!

Brought a relative's car in for airbag recall. The dealer recommended a serpentine belt and alignment. Then took the car to my regular mechanic who said the belt was fine but car needed 2 new front tires. I checked and he was right. The tire store said the alignment was fine. Dealer also recommended a new air filter for something like 60 bucks. Bought one for about 20 and put it in myself in about 1 minute.

Fast, pleasant service. High quality. I highly recommend them!

I was given superior treatment at Auto Nation. I have been going their for 15 years. I want to specifically thank Customer Service Rep Bill Shipley who went out of his way and spent some time researching to see if my car issue was still under warranty, which thankfully it was. It saved me a great deal of money. I have purchased two vehicles from Honda Auto Nation and and very satisfied.

Pablo Orejuela, the sales associate, was SO helpful and very knowledgeable. Joe, the finance manager, was very nice and patient. I highly recommend them to anyone looking for a car.

Helped me choose my ideal car and accommodated our needs to quickly wrap up so my mother would get to work on time.

The salesman named Pablo is friendly and helped on this deal.

Can't believe it takes four hours to buy a car with no trade in and check to pay for it. If I was financing and they had to make sure that my trade was free and clear I could understand. If it hadn't been the color and style I had been looking for I would have walked out. The sales person Don was great, but all the other bs was just a pain.

When I got ready to trade in my old car, I discovered that I had lost the title. Not only that, I had misplaced the registration I had just gotten 2 months prior. Organization at work, no problem; at home home, not so much. I was pretty much resigned to a trip to the local DMV licensing office to get it straightened out. A long story short here. Travis at AutoNation had let me know that he could help, and help he did when other dealers did not seem able or willing to do so. Thank you, Travis for saving me from the trip to DMV! So I rolled in with my old Civic and rolled out with a new Fit. I do like it. Funny thing, I simultaneously really miss my manual transmission and really love the new paddle shifters. Janet Diaz was there to help me when I arrived at the dealership. I had thought I had to move up to the EXL trim to get the paddle shifters and Janet was quick to point out that if I didn't need leather seats, I could get the paddle shifters on the EX trim. Score a big point for honesty with this dealership. She was there to answer all my questions. Some of which I had to ask twice, (last time I saw push button starting was in old vehicles from the 40's when I was young. Though, most often, that starter button was on the floor, not the dash (You still needed to put the key in the ignition, though). And real perk for me was the coffee machine dispensing complimentary coffee and my favorite, cappuccinos, hmm..that really helped get me through the day.

When I got ready to trade in my old car, I discovered that I had lost the title. Not only that, I had misplaced the registration I had just gotten 2 months prior. Organization at work, no problem; at home home, not so much. I was pretty much resigned to a trip to the local DMV licensing office to get it straightened out. A long story short here. I had been in communication with three dealers and Travis at AutoNation had let me know that he could help, and help he did when other dealers did not seem able or willing to do so. Thank you, Travis for saving me from the trip to DMV! So I rolled in with my old Civic and rolled out with a new Fit. I do love it. Funny thing, I simultaneously really miss my manual transmission and really love the new paddle shifters. Janet Diaz was there to help me when I arrived at the dealership. I had thought I had to move up to the EXL trim to get the paddle shifters and Janet was quick to point out that if I didn't need leather seats, I could get the paddle shifters on the EX trim. Score a big point for honesty with this dealership. She was there to answer all my questions. Some of which I had to ask twice, (last time I saw push button starting was in old vehicles from the 40's when I was young. Though, most often, that starter button was on the floor, not the dash. You still needed to put the key in the ignition, though). And real perk for me was the coffee machine dispensing complimentary coffee and my favorite, cappuccinos, hmm..that really helped get me through the day.

I'm so glad to share an awesome experience in buying my car from Autonation honda in renton. Mariano is a valuable asset that any car company would have. His customer service treatment was a delight that I have enjoyed too much during the whole sale process That's the reason why Autonation is building a great reputation in the car business.

I'm so glad to share an awesome experience in buying my car from Autonation honda in renton. Mariano is a valuable asset that any car company would have. His customer service treatment was a delight that I have enjoyed too much during the whole sale process That's the reason why Autonation is building a great reputation in the car business

Financing is deceptive. I went in with a pre-approval letter already. Confirmed twice that I didn't want to go with any other bank,and in the end ended up going with the bank I originally selected; however I received a credit alert that additional inquiries were made to other banks without my permission and not one person at Auto Nation came forward to tell me that they had done so. I find that quite deceptive and especially rude that when I requested a letter stating what Auto Nation had done, to submit to the credit bureau, I have yet to receive a response from Janet Diaz or Joe. I've put a review on Edmundsdotcom and next I will put a review on yelp. Thanks, but no thanks.

I like my new car. Very beautiful and useble. Our dealer Alvin Yang was perfect, very patient. He answeared all my questions. Also he spoke chinese, what was very comfortably for me.

I like my new car. Very beautiful and useble. Our dealer Alvin Yang was perfect, very patient. He answeared all my questions. Also he spoke chinese, what was very comfortably for me.

We were really DREADING the entire shopping experience of purchasing a new car. We went to 3 dealerships in our neighborhood (we like to keep our business local whenever possible). Auto Nation Honda was great! Nhat, our sales person, listened to what our needs were, he did NOT try to up sell, pressure, or quick deal us into a car. He new we were comparing 3 different makes at 3 different dealerships and needed their bottom line price to compare and make our decision. When we decided on a Honda they delivered as promised and have been very helpful! We expect this help to continue, time will tell. Thank you Honda for making this experience basically pain free!!

It was a wonderful experience. I can't tank you enough for helping us .I hope we will recommend you as much as we can. Thanks again

I contacted Autonation over email about a Honda Pilot Touring model I wanted, and they were very prompt in their responses. I walked in a couple of days later and was able to complete the whole purchase process(which included negotiation, test drive and financing) in 3 hours. Omar Lopez was our salesperson, and he worked hard to make this deal work for the both of us. I am happy that i paid less than what i was willing to pay, and there wasn't long delays in the negotiation. I had a loan preapproval when I walked in, and they were able to get a better financing. I also did not want any added accessories or maintenance plans, and the financing person was not pushy about getting them added. All in all, a great experience and I would recommend them.

Igor Jurcevic helped us buy our Honda CR-V. Excellent communication skills. Very relaxed and honest demeanor. Would highly recommend him to friends and family for future purchased.

After doing my research online, I came to AutoNation to shop for a new car. Upon arrival, I got Igor help me look into the car I wanted and scheduled for my test drive to make sure I like the car before considering buying it at all. Unfortunately, there was no EX-L model at dealership at the time, so I settled with another EX model available at dealership, plus an upgrade with leather seat and got a pretty good deal for it. Igor was great and was willing to help me every step of the way till I was satisfied with my choice of the car. I went to the dealership around 5pm, and finished up everything around almost 9pm and folks there were willing to stay to help finish up all the paperwork, despite they were supposed to close at 7pm. Good thing I already did my homework and knew exactly what features, options, color I wanted.

Auto nation Honda of Renton was amazing. They gave us all the information needed about the vehicle and treated us as family. They even went out of there way to make sure i got the best deal possible.The GM and Omar the sales person was super nice and helpful with answering any questions we had.

Had no apft. walked in and immediately Igor greeted me and welcomed me to the dealer ship. We started talking about cars and had a deal in less then 30 min. Great customer care and very friendly. A+ on explanation of car and the whole deal.

Got our Hatchback from Pablo yesterday... Very accomodating and nice, he made sure that we get the model and the specs that we want even though they had a limited stock on that model ���

I just purchased a new Honda civic 2 weeks ago, about a few days into using my vehicle I started hearing a clunking noise so I took it in for an inspection. About 1 1/2 hours later Bill Ackerman called me to let me know the inspection was finished and they didnt find a problem with the vehicle. I was VERY frustrated and afraid that I would be jerked around, Bill was extremely patient and courteous the whole time. He made me feel valued as a customer and really calmed my nerves. Garrison the technician waited for me so we could take my car out for a test drive and sure enough the noise was gone! This is my second Honda, my mom has transferred from owning Toyota' to Honda, and we are continuously referring friends and family. Continue provide such valuable service and quality cars and you will always have our business :) thank you Honda ¿

We went to Honda Renton to inquiry for trade-in options for our vehicle. Basically, we wanted to trade our older car for newer (same type). It took some time till someone was assigned to help us. The guy tool around 1 hour to appraise our car and give us an estimate for the trade-in deal. The numbers didn't look promising and eventually that sales representative engaged his manager to talk to us. Manager that came in was terrible. He was very aggressive to me, tried to make me look fool with his language and mimics. He tried to explain obvious things to me in a way that I will feel stupid. It was terrible experience and we decided not to do business with such a person - regardless of the deal they could offer us. I feel that such behavior from any representative is totally unacceptable, is disgraceful to the dealership and should be kicked out (along with people who behave like this) with no exceptions. People should respect each other. This is always true but even more when it's customer-dealership relationship.

Mr Phan was very professional and resourceful. I made the deal at the same time I was watching an NFL playoff game in the showroom. I didn't have half the information I needed to complete the deal and my wife was home sick with the flu. He personally came to our home the next day to get my wife's signatures for the title. Done deal.

Me gusta como su personal esta al tanto de las personas que llegan y los atienden muy bien