12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Honda Renton

BUYERS BEWARE - TL:DR: First off, salespeople were great, car we purchased is good. You might think this means you should buy here. I would recommend you do not. The short reason: their finance team was incapable of processing a cash transaction, treated us very poorly, acted very unprofessionally and the managers took no action. We never asked for money nor "free-bees", just some human decency. Given this experience there is NO REASON to purchase from this dealership, you can easily get better prices elsewhere and you will get treated better by a random craigslist seller than this team. Reading other reviews you can tell that this team is skating by on good reviews from past teams. THIS IS A NEW TEAM, LOOK AT RECENT REVIEWS. More depth: We made the decision to purchase a car in cash from this dealership. It was delivered to our door ~4pm. We filled out paperwork, they said "congrats" and started walking away. We let them know we had not paid yet (maybe we should have just let them walk). Turns out the finance guy (Joshua) just didn't do any of the payment work. Again, we were paying in cash, nothing fancy. 3 hours later, standing in the front yard on the phone the whole time, Joshua assured us that the only way forward was to pay in part that evening and the rest the next morning. He let us know the bank was having problems, there were cash limits, etc. we felt very chastised and embarrassed. They took the car we had just filled out all the paperwork for and drove it back to the dealership. Taking a majority of the cash from our accounts as well. No apologies, no empathy, really ruined what should have been an exciting day. The next morning Joshua told us that actually our bank was having problems, and they couldn't finish the transaction. Despite having taken out a huge sum from our accounts a few hours before. Joshua made sure to patronize us "are you sure you have the money in your account?" over and over again. We were also assured - for hours - that there was nothing they could do. We apologize and bashfully try to reach out to the bank - it really seems like "our fault". 3 hours later - after 6+ calls to the bank - it turns out the bank was not the problem, Joshua just didn't know how to process the transaction. "The dealership was going to need to retry in the evening". We were pretty frustrated, but kept our cool. It was a day wasted, but people make mistakes and we should have been in the clear. So... not our fault. At this point we loop in the manager (Tom). We dont want any deals, we just want our car, and honestly want to stop working with Joshua. Both of us are missing work at this point, just trying to get the purchase across the finish line. We feel trapped because they had all the paperwork and the car. Tom tells us he will intervene. That night, right before closing, Joshua (ugh) gives us a call back. We complete the transaction (woo!). We ask for an ETA on the car, "I'll get someone to bring it over right now". We wait the expected ~20min, only to get a call back from Joshua (ugh) asking how important it is that we get the car today. We let him know we would like this to be over with, so yes, tonight please. He says he will bring it over personally. Two hours later, after 9pm, he calls to make sure we still want it today, we say yes. "Okay I'll head over now". We ask for an ETA, he responds "However long it takes for me to get there". 90 mins later Joshua shows up with a coworker, the co-worker does not have a mask on, Joshua is wearing his mask incorrectly around his chin. At this point it is 10:30pm, Joshua stands right over us as we re-do some paperwork. We ask for the spare keys/manual etc. Joshua replies "Thats not my job, I do paperwork, what do you want from me?". His mask-less coworker then pulls the aforementioned spare keys and manual from the passenger seat and says "oh, you mean these?". We reached out again to the manager, Tom, again just to let him know. "Well you have the car. You know, we are one of the highest reviewed dealerships in the country. There isn't really anything I can do". I cannot stress this enough - do not buy from these people - do not trust them with these purchases.

Jake Vildibill Sep 9, 2020

BUYERS BEWARE - TL:DR: First off, salespeople were great, car we purchased is good. You might think this means you should buy here. I would recommend you do not. The short reason: their finance team was incapable of processing a cash transaction, treated us very poorly, acted very unprofessionally and the managers took no action. We never asked for money nor "free-bees", just some human decency. Given this experience there is NO REASON to purchase from this dealership, you can easily get better prices elsewhere and you will get treated better by a random craigslist seller than this team. More depth: We made the decision to purchase a car in cash from this dealership. It was delivered to our door ~4pm. We filled out paperwork, they said "congrats" and started walking away. We let them know we had not paid yet (maybe we should have just let them walk). Turns out the finance guy (Joshua) just didn't do any of the payment work. Again, we were paying in cash, nothing fancy. 3 hours later, standing in the front yard on the phone the whole time, Joshua assured us that the only way forward was to pay in part that evening and the rest the next morning. He let us know the bank was having problems, there were cash limits, etc. We felt very chastised and embarrassed. They took the car we had just filled out all the paperwork for and drove it back to the dealership. Taking a majority of the cash from our accounts as well. No apologies, no empathy, really ruined what should have been an exciting day. The next morning Joshua told us that actually our bank was having problems, and they couldn't finish the transaction. Despite having taken out a huge sum from our accounts a few hours before. Joshua made sure to patronize us "are you sure you have the money in your account?" over and over again. We were also assured - for hours - that there was nothing they could do. We apologize and bashfully try to reach out to the bank - it really seems like "our fault". 3 hours later - after 6+ calls to the bank - it turns out the bank was not the problem, Joshua just didn't know how to process the transaction. "The dealership was going to need to retry in the evening". We were pretty frustrated, but kept our cool. It was a day wasted, but people make mistakes and we should have been in the clear. But... not our fault, in the end, and it sucked that Joshua made it feel that way. At this point we loop in the manager (Tom). We dont want any deals, we just want our car, and honestly want to stop working with Joshua. Both of us are missing work at this point, just trying to get the purchase across the finish line. We feel trapped because they had all the paperwork and the car. Tom tells us he will intervene. That night, right before closing, Joshua (ugh) gives us a call back. We complete the transaction (woo!). We ask for an ETA on the car, "I'll get someone to bring it over right now". We wait the expected ~20min, only to get a call back from Joshua (ugh) asking how important it is that we get the car today. We let him know we would like this to be over with, so yes, tonight please. He says he will bring it over personally. Two hours later, after 9pm, he calls to make sure we still want it today, we say yes. "Okay I'll head over now". We ask for an ETA, he responds "However long it takes for me to get there". 90 mins later Joshua shows up with a coworker, the co-worker does not have a mask on, Joshua is wearing his mask incorrectly around his chin. At this point it is 10:30pm, Joshua stands right over us as we re-do some paperwork. We ask for the spare keys/manual etc. Joshua replies "Thats not my job, I do paperwork, what do you want from me?". His mask-less coworker then pulls the aforementioned spare keys and manual from the passenger seat and says "oh, you mean these?". We reached out again to the manager, Tom, again just to let him know. Tom said: "Well you have the car. You know, we are one of the highest reviewed dealerships in the country. There isn't really anything I can do". Overall we just wanted to be treated with some decency. In our minds, the only reason to go to a dealer is to avoid this kind of behavior. Needless to say, we were extremely disappointed. If you are reading this, you should definitely avoid this dealership.

Jacob Sep 9, 2020

I bought my HRV at this place winter 2019. I had issues with the purchase and their practices, however, the manager turned things around so I could be pleased. Based on that experience as I know we all make mistakes, I decided to continue a relationship with this dealership. I serviced my car around the summer. As promised when I purchased the vehicle, they honored a free oil change. At that time, I had issues with my GPS. They did not address the issue and stated there was nothing wrong with it. I had to go to Honda of Bellevue for a second opinion. As expected, GPS was faulty and they replaced it. I haven't had any issues since (knocking on wood). Now, I decided to go back ton Autonation Renton for my second oil change, because I overall I did not really have an issue with them. To start, the representative on that day was mostly polite. She told me I needed a B16 service. She did not give me any options or had any concerns about me being able to pay $108 on top of the B1 service. I told her I didn't want the extra work (differential fluid). However, I remembered I had a 30% off coupon so told her to go ahead and do the service. The service took about 30 minutes longer that I was told. The person charged me for a 360 Clorox treatment for germs that I did not ask for. She didn't tell me about it. She didn't even discussed what was done or the finding like my first representative on the first oil change did. When I got home, wondering, why the price was still about the same I found out about this extra "treatment." I called the dealership twice and no one could help. At one point, the last person I spoke to told me that the representative gave me a 30% off. I told this person that she did not give me a 30% off, that I was the one that requested it because I had a coupon. I also told her that the 30% had nothing to do with a service I did not request nor was told about. She told me someone with the name of Justin would call me back in an hour and it has been 5 days. To close, I do not plan to go to this place again for an oil change or any other services. I do have the "protection" package from them so if I need to do something in that nature I will have to return, but this did it for me. I have never had this level of unprofessionalism at the Honda of Kirkland or Bellevue.

Dael Nov 5, 2019

I was looking for a CPO Civic. I inquired via e-mail and was told dealer has one price policy for those cars. My birthday was 3 days away and I’m thinking of possibly getting a car for my birthday. So I decided to go to the dealership to test drive it, thinking if I liked the condition I might consider paying a premium or wait until price goes down. After the test drive I told him I liked the car and asked what the best price he could give me. He spent 15-20 mins talking with his manager and the price remained. I politely told him I’ll think about it as price was still too high for my budget and appreciate his time. He started going about why would I waste his and my time coming to the dealership if I knew I wasn’t going to pay for it. He also advised I shouldn’t go about wasting other salesmen at other dealerships if I wasn’t planning on buying which I thought was rude. He then told all I care about is the price and nothing about building/maintaining relationship with the dealer, which is true but I found it ridiculous nonetheless. Lastly he told me never to come back to this dealership which is for sure after what happened today. I know the internet listed price but the reason I wanted to go was I wanted to see if they were willing to negotiate considering they had lowered the car price several times since it was available for sale more than a month ago. I also wanted to know the condition, the experience in case the price gets closer to what i was looking. The price was just 10% away, less than $2000 so there’s a chance they might lower it further in the near future. There is no need to get upset and insult a customer if he/she decides to walk away. Did I tel you I bought a brand new CR-V from them just over 4 months ago with this same salesperson? He should be more appreciative he earned that business. If there were time that was wasted that is my time as I had to drive 1 hour to get to this dealership, on a recently broken foot carrying my crutches. The dealership could potentially be earning more from having 2 cars maintained on that dealership throughout their lives. Seriously, what kind of dealership would actually treat their prospective, or in my case previous customer, with that kind of arrogance and rudeness? It’s not like it is the only car dealership I can go to. I didn’t expect to be treated like a king at a dealership but at least have some respect for people coming in to your store.

Ingrate Apr 5, 2019

I made an appointment on-line (a plus!) to have my oil changed. My 2015 CRV has only 14,000 miles, & other than oil changes, it has not had any other service. They found I needed to replace the engine & cabin filters (every 15,000 miles) & differential fluid. Each time, service advisor, Josh Trichak came to me to clear going ahead with those services. They even completed the service faster than the predicted 1.5 hours since I was only expecting an oil change. I asked Josh about the 15,000 mile service & he said with this service, I had pretty much completed the 15,000 mile service. In my past experience, more than likely they would have made me come in for the 15,000 mile service & I would have paid twice. Being a woman with no mechanical aptitude, I have to be able to trust the service staff. Honda is improving in this area, at least with me. One note, after my service, the very next day my tire oressure warning light popped up, so was my tire pressure really checked on the multi point inspection list? This is my 3rd Honda purchased from this dealership. There was one former service advisor that was dishonest & after my experiences with him, I did not bring my Honda vehicles for service here, not even for an oil change. This was reflected in my reviews of Renton Honda through the Checkbook publication. Thankfully this service advisor is no longer here & is working at another dealership across from the old Grady Way location. I know this because my daughter took her GMC car for repairs at this dealership & I made her leave when I spotted him. AutoNation have kept the "long time" service advisors & they have been pretty reliable, upfront, & aren't gouging you. Even my daughter had a great experience with a potential costly repair to her CRV's heating & cooling system, & was given different options between a $800 repair to $4,000. Service advisor, Bill was very patient & went through some length to explain the different options. Based on the other reviews, & also in their Checkbook reviews, it looks like AutoNation still needs some work, but Josh, Bill, Tim & the other long time service advisors are great!

Gail Kiyama Ohashi Mar 7, 2018

Complete scam. I purchased a used car and with the no haggle prices and their saying that you should feel good when you leave the dealership is definitely BS. I did have a good and easy purchasing experience but it's all about the car. They did a "50 point inspection" putting an "OK" next to safety items. I specifically asked if there was any rust or cracks that I should be concerned with, and they told me no as it passed their "safety checks" and standards (which are pretty low). During the first week that I drove the car, i kept hearing a clicking noise. I know that since it was a used older car, that I wanted to get a full inspection done on it, so i did. After coming back from my mechanic (who i completely trust with all of my cars), he told me that I had a cracked and rusted differential and it was better to leave it at the shop as it is not safe to drive. Note, i have little kids and a cracked and rusted differential that could break at anytime is a huge SAFETY liability that was completely overlooked by the dealership. While the car was in the shop, I called the dealership and asked them why wasn't this on the inspection sheet as this is a complete safety issue! They said that they didn't see rust...but then later said that yes there's going to be rust on an older used car.... The manager offered to have me bring in my car so they can inspect it. If they overlooked such an enormous issue, what makes me think that a second go would do the trick and obviously they wanted to cover their tracks for not checking the box on their safety sheet.They should have figured this out before i purchased the car. I told him that my car was in the shop and that there was no way I am going to drive an unsafe car to his shop. He kept saying it was my prerogative. Yes it is my prerogative to keep an unsafe car off the road. I called multiple times, with no calls back. I finally emailed the General Manager, who said he would look into it, but pretty much did nothing. I knew there would be a few expenses to put into this car, but I didn't think i would have to worry about replacing the full front differential. I was asking for compensation to pay for the work done on the differential, something that they should have caught from the start. And they refused to pay as they didn't believe it was cracked. I have pictures to prove this as well. Why would I lie about replacing a huge expense on my car?? it's ridiculous. Overall, I will never purchase another car from this dealership. The Used cars are not fully vetted to any standard except check boxes and just beware of the no haggle price. Its no haggle because you will pay later.

Karen Intrachat Mar 1, 2018

I visited Honda of Renton in 2014 when I was looking for a used car. At that time, I ended up deciding on a Toyota Prius because I needed a hatchback, but I had such a pleasant experience with Honda of Renton that it was my first stop when I started looking at the HR-V. Although the ownership had changed (it's now AutoNation), the service had not. My experience was actually pleasant, which is not something I found at any other dealership in the greater Seattle area. I hate pushy salespeople and AutoNation let me take my time looking at the HR-Vs in the showroom and on the lot rather than having someone pounce as soon as I walked through the door. When I was ready with questions and for a test-drive, Omar, my salesperson, was great. He showed me all the features then let me put it through the paces on the test-drive. He and Beau, the sales manager, made me a good offer that day but because it was my first stop, I wanted to do some comparison shopping. They were very low pressure, told me to look around, and said they'd be happy to help if I decided on AutoNation. AutoNation didn't have the color I was interested in (but said they could get one in for me), so I called the main Honda dealer in Seattle. I was told over the phone that although they also didn't have that color on the lot, if I came in they would search their network of dealers and could quote me a price. I went one night after work, was handed off to someone I hadn't spoken to previously, and after he made me sit down and go through a long pitch was then told that they couldn't quote me a price on an HR-V they didn't have. The following weekend, I called Honda of Lynnwood. Although the inventory on their website did not show them having an HR-V in the color and trim package I was looking for, the salesperson I spoke with swore they had just gotten one in the day before and that it wasn't showing online yet. I sat in traffic on I-5 for over an hour to get to Lynnwood only to find--of course--they didn't have the entry-level LX, but had the more expensive EX. I, of course, returned to AutoNation of Renton and Omar and Beau who were the only people I encountered who I felt had been honest with me. Although we didn't have a binding quote, they didn't change the terms of what they had first offered and got me into the HR-V I wanted. The process was smooth and it was the only interaction where I didn't feel like somebody's "mark" to be taken financial advantage of. That dealerships would tell a potential customer anything to get them in the door and then expect that same customer to actually buy a car from them knowing they had been misled, is mind-boggling. It doesn't seem like those tactics would be a good business strategy, but of the dealerships I visited, only AutoNation of Renton was honest and up-front with me. I highly recommend them.

Shannon B. Jan 27, 2018

If you want to feel belittled, called a liar and tricked into their sleazy games, COME HERE! what better way to feel devalued by your local car salesmen?! This place is a joke. They slap on "manager" to everyone's name but they don't give you the highest customer service they say they do. Had an issue with a finance "manager",Carlos and was escalated to the the "GM" Keith left me a message stating how "sorry" he was about my experience in his store. And how he'd like to touch base with me because he's "personally" working on my complaint. I call this guy thinking MAYBE for the first time ever, I'd get some REAL service. NOPE! He called me basically to slander me over the phone saying I had missed several payments on my vehicle, my credit had already been messed up before I came into the store, etc. Hahaha! Funny guy... He must not know that nowadays you can check your own credit. Oh and BTW, KEITH, upon buying a vehicle, HONDAS STAFF gave me copy of my credit report as they should when any entity pulls a consumers credit. And it was NOT low at all! This guy... Really?! Oh and here's the kicker... Since I left a 1 star post on yelp he had the audacity to tell me, "Since I personally worked on your case and researched your account (mind you, he didn't tell me anything that I had already confirmed with Honda Financial CS, actually, he blamed a lot of the information he gave me, on them) and IF you would like me to continue to assist you, I'd appreciate it if you'd take down your post on yelp." He refused to help me if I didnt take down my post first. Shouldn't you be of service to me before i give you good feedback? Its like buying a car... I cant take it home for a month and pay you later, right?! Same concept. What are you, Keith?! A general Manager like you "say" or a Yelp coordinator for your store?! Hahahaha!! This is laughable! These guys are a joke! Why is it that "helping" your customer is all of a sudden a burden? You SHOULD help your customers! Its your JOB! **oh and one more piece: Carlos was the same guy who assisted me with my previous car in 2013. He said I was getting into a "good deal". I came in Dec. 2015 and guess what he says to me? "This is a REALLY bad deal." Just a taste of how "customer service" is portrayed here and what type of "sale" they get you into. If you're a decent person, take your money elsewhere. Be smart. Stay far away from this place! Oh and before y'all go and auto-reply to this, whoever this McKenzie character is; get your facts right before contacting me. Your business is not to be trusted, slandering customers in their stores and over the phone. That's obviously how you do business and fortunately, I know a lot of people around Renton/Seattle that know of my story and will NOT be visiting your store.

Rolanda Parker Feb 10, 2016

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