Recent Reviews from AutoNation Honda Renton

Customer Service and value has declined through the years at this Honda dealership ever since it got sold to the new owner. I was a regular customer back in the early 2000s and always had peace of mind when I picked up my car after getting serviced. In the last 2 years, I've taken my car here for oil change and maintenance. Starting in 2015, I noticed they would call my phone number to promote their products, which annoyed me but was not enough reason to stop going. I told them to remove me from their promotion list. They told me they will. The most recent visits were bad experiences. I took my car in for the 130K maintenance and asked them to check my brakes. They did all the usual maintenance and told me the brakes are fine. A week and a half later, I was having serious issues with my brakes. I brought my car back in and told them about the issues. This time they told me I needed new brakes! I dished out another $500 for new brakes and asked is they would honor their 15% discount that they have on their website. The man who was helping me said he can only give me a 10% discount. I asked if I can get the 15% discount if I show him the website offer. He was firm in stating that the job only qualified for a 10% discount. After 3 weeks, I started hearing another concerning sound when I stepped on the accelerator. Before calling their service department, I decided to check the Renton Autonation website to see if it's true that I can only get a 10% discount for the new brakes replacement service. The website information showed that any job over $400 qualifies for the 15% discount. I called to talk to their service manager to find out if they offer the 15% discount for service, without telling them about the new problem. He said "yes" so then I asked why I was not given the full discount when I brought my car in for new brakes. He told me he will check back with the person who took care of my service. He called me the next day to tell me this was an error and that he has adjusted my credit card account charges to give me my refund. I decided to stop taking my car to Renton Honda because I no longer feel that they are the same company that took care of my car back in the early 2000s.

Amy Tarce Jun 22, 2018

Autonation Renton is the best dealer among these area. The Service Advisor was excellent and he did care for his customers. That is why I keep coming back to this location for the service even though it is about 20 miles from where I live and even if there is another Honda dealer that is much closer. When it comes to "AutoNation", you know you will receive exception service that you are looking for. I will for sure do all the car maintenance here as long as I have the same car (regardless of the distance I need to travel) because when it comes to the car maintenance, I want to be confident that the service location can make my car work and I will be safe driving the car. In the future if I am getting a new car I am for sure willing to do business with AutoNation. This is a very trustworthy brand and you can trust them without a second thought. They are sincere and professional, helpful and understandable. They are always working to achieve extra miles to make their clients happy, not just to get the work done. There are some other good dealers in this area but they are just not as GREAT as AutoNation Honda Renton. My service advisor Gledjan Vesho was awesome. He did everything he could to make my service experience from bad to a totally happy ending. He was very professional and super helpful. On top of that, he cared about how his customers felt in an unexpected (yet not pleasant) situation and was able to turn it around to a total different result (which was great). I would definitely recommend Gledjan Vesho as he always looks through your car's maintenance history in the system (if you have a profile in their system) and then provide you with services suggestion. He will not suggest you to do any unnecessary maintenance and will provide you with a quote that could hardly be beaten by any other dealers in the area. He is very knowledge and can answer most of your questions that you may think of. I truly trust this company (AutoNation Renton Honda) that is why I am writing so many words here (and I do not usually do such things). I would be happy to see this company getting more and more business and achieve its financial goal because I know as a customer that we will also benefit from this (getting exceptional service and great deal).

Helen Xu Jun 19, 2018

I made an appointment on-line (a plus!) to have my oil changed. My 2015 CRV has only 14,000 miles, & other than oil changes, it has not had any other service. They found I needed to replace the engine & cabin filters (every 15,000 miles) & differential fluid. Each time, service advisor, Josh Trichak came to me to clear going ahead with those services. They even completed the service faster than the predicted 1.5 hours since I was only expecting an oil change. I asked Josh about the 15,000 mile service & he said with this service, I had pretty much completed the 15,000 mile service. In my past experience, more than likely they would have made me come in for the 15,000 mile service & I would have paid twice. Being a woman with no mechanical aptitude, I have to be able to trust the service staff. Honda is improving in this area, at least with me. One note, after my service, the very next day my tire oressure warning light popped up, so was my tire pressure really checked on the multi point inspection list? This is my 3rd Honda purchased from this dealership. There was one former service advisor that was dishonest & after my experiences with him, I did not bring my Honda vehicles for service here, not even for an oil change. This was reflected in my reviews of Renton Honda through the Checkbook publication. Thankfully this service advisor is no longer here & is working at another dealership across from the old Grady Way location. I know this because my daughter took her GMC car for repairs at this dealership & I made her leave when I spotted him. AutoNation have kept the "long time" service advisors & they have been pretty reliable, upfront, & aren't gouging you. Even my daughter had a great experience with a potential costly repair to her CRV's heating & cooling system, & was given different options between a $800 repair to $4,000. Service advisor, Bill was very patient & went through some length to explain the different options. Based on the other reviews, & also in their Checkbook reviews, it looks like AutoNation still needs some work, but Josh, Bill, Tim & the other long time service advisors are great!

Gail Kiyama Ohashi Mar 7, 2018

Complete scam. I purchased a used car and with the no haggle prices and their saying that you should feel good when you leave the dealership is definitely BS. I did have a good and easy purchasing experience but it's all about the car. They did a "50 point inspection" putting an "OK" next to safety items. I specifically asked if there was any rust or cracks that I should be concerned with, and they told me no as it passed their "safety checks" and standards (which are pretty low). During the first week that I drove the car, i kept hearing a clicking noise. I know that since it was a used older car, that I wanted to get a full inspection done on it, so i did. After coming back from my mechanic (who i completely trust with all of my cars), he told me that I had a cracked and rusted differential and it was better to leave it at the shop as it is not safe to drive. Note, i have little kids and a cracked and rusted differential that could break at anytime is a huge SAFETY liability that was completely overlooked by the dealership. While the car was in the shop, I called the dealership and asked them why wasn't this on the inspection sheet as this is a complete safety issue! They said that they didn't see rust...but then later said that yes there's going to be rust on an older used car.... the manager offered to have me bring in my car so they can inspect it. If they overlooked such an enormous issue, what makes me think that a second go would do the trick. They should have figured this out before i purchased the car. I told him that my car was in the shop and that there was no way I am going to drive an unsafe car to his shop. He kept saying it was my prerogative. I called multiple times, with no calls back. I finally emailed the General Manager, who said he would look into it, but pretty much did nothing. I knew there would be a few expenses to put into this car, but I didn't think i would have to worry about replacing the full front differential. I was asking for compensation to pay for the part that they should have caught from the start. And they refused to pay as they didn't believe it was cracked. I have pictures to prove this as well. Why would I lie about replacing a huge expense on my car?? it's ridiculous. Yes everyone wants to buy a car and give it to their mechanic to do more work on it!!! everyone!! Overall, I will never purchase another car from this dealership. The Used cars are not fully vetted to any standard except check boxes and just beware of the no haggle price. Its no haggle because you will pay later.

Karen Intrachat Mar 2, 2018

Complete scam. I purchased a used car and with the no haggle prices and their saying that you should feel good when you leave the dealership is definitely BS. I did have a good and easy purchasing experience but it's all about the car. They did a "50 point inspection" putting an "OK" next to safety items. I specifically asked if there was any rust or cracks that I should be concerned with, and they told me no as it passed their "safety checks" and standards (which are pretty low). During the first week that I drove the car, i kept hearing a clicking noise. I know that since it was a used older car, that I wanted to get a full inspection done on it, so i did. After coming back from my mechanic (who i completely trust with all of my cars), he told me that I had a cracked and rusted differential and it was better to leave it at the shop as it is not safe to drive. Note, i have little kids and a cracked and rusted differential that could break at anytime is a huge SAFETY liability that was completely overlooked by the dealership. While the car was in the shop, I called the dealership and asked them why wasn't this on the inspection sheet as this is a complete safety issue! They said that they didn't see rust...but then later said that yes there's going to be rust on an older used car.... The manager offered to have me bring in my car so they can inspect it. If they overlooked such an enormous issue, what makes me think that a second go would do the trick and obviously they wanted to cover their tracks for not checking the box on their safety sheet.They should have figured this out before i purchased the car. I told him that my car was in the shop and that there was no way I am going to drive an unsafe car to his shop. He kept saying it was my prerogative. Yes it is my prerogative to keep an unsafe car off the road. I called multiple times, with no calls back. I finally emailed the General Manager, who said he would look into it, but pretty much did nothing. I knew there would be a few expenses to put into this car, but I didn't think i would have to worry about replacing the full front differential. I was asking for compensation to pay for the work done on the differential, something that they should have caught from the start. And they refused to pay as they didn't believe it was cracked. I have pictures to prove this as well. Why would I lie about replacing a huge expense on my car?? it's ridiculous. Overall, I will never purchase another car from this dealership. The Used cars are not fully vetted to any standard except check boxes and just beware of the no haggle price. Its no haggle because you will pay later.

Karen Intrachat Mar 1, 2018

My experience here was less than sub par. Typical "car buying" experience. I went to the dealership one night after work interested in 2 vehicles. I ran my credit and requested numbers thinking they would be able to give me something. After about 2 hours of them going back and forth and having me test drive both vehicles, they told me I would not be able to get numbers that night and they would email me numbers for both vehicles the next morning. Although disappointed I was fine with the conclusion and waited for their email. The next morning comes and I email them to be sure they had my contact information. Mid day comes with no response, so I email separately Darrin and Lydia who both helped me. Still no response, I then call and leave voicemail's for them both as well. Still no response, I call the store to request them both and they cannot come to the phone. My wife calls the store and gets through to a "sales manager" and he says he has my information in from of him and "has been working on it all day". Gives my wife the numbers we have been looking for, so I decide after all of that to go into the store after work. I get there and the manager shows me numbers that are different from what he quoted originally, which I didn't care about because I was just ready to get the car. He passes me off to another sales person who is going to get all the paperwork done. He leaves for 5 minutes and comes back and the monthly payment I was told I'd have, after they ran all my credit information and got me approved already the first day I was there, was $70 higher than the already higher numbers I was quoted when I got there. The salesman told me, the numbers I was quoted weren't approved by the financing company, when I had been told for 2 days I was already approved and they had supposedly been "working on it all day". Aside from that they told me the vehicle I was looking at had options other than what it actually did, they did not take time to show me other models, just an overall terrible experience. On top of that the lack of communication was insane, and the unprofessional way they went about everything was very frustrating. I did not expect for a car buying process to be simple or not have any bumps, but for them to act as if they didn't even want my business was ridiculous. I would urge any car buyer to not waste your time by going to this dealership, I understand each experience is unique, but I wouldn't want you to set yourself up for the experience I had.

Andre Reese Feb 8, 2018

See Follow Up Update. Avoid at all cost! Can't emphasize this enough. This is NOT a review of AutoNation, but of their Renton facility. They are the epitome all things negative with car sales people which only lends credence to the stereotypes that exist. Read on if you want the story, but the staff is not to be trusted in the least. BTW- I'm writing because this car has a safety hazard and should not be on the road. It has headlight that dim and go out. Even knowing this, they will sell this car. Shame on you for lack of ethics. My story. We test drove a car that we noticed had headlights that flicker and go out. However, we wanted the car if they could address the problem, which is well known on the internet as 'headlight dipping'. This defect may only be noticed at night, but probably not during the day. We pointed it out and agreed to purchase the vehicle, providing they could fix the headlights. 'We'll take care of it' is a phrase right out of the sales manual. I have 5 days to return the car if not fixed. They promised NO repeat visits, it would be fixed correctly the first time. When we arrived for the scheduled maintenance (during the day), I was asked why I had not made an appointment. Hello, they set up the appointment, and we spoke about this when we purchased the car. I called the salesman and sales manager the day before the appointment. I emailed an article on the problem and possible solutions. Then I also spoke to them the day of the appointment-twice to confirm. End result, they could not fix headlights and we're going to send us home, now it's dark and rainy. I said not in this car. Maybe a loaner? The GM (underling), intervened on behalf of his staff saying HE never promised anything. Long story short is to say that I was done dealing with them and exercising my right to return the car for inability to fix headlights. I was informed by the GM (underling) that they are a fortune 200 company. Okay great, give me my money back. Can't do that, because they do not have the right people on staff, maybe later next week. So, how about a receipt that I returned the car in the same condition it left. His response was that we don't have a way of doing that either-a fortune 200 company-really? I asked for a hand written receipt. Can't do that, it's not something they do. What about a loaner-can't do that either. I said you are a fortune 200 company, surely you must have some intelligent person who can manage this. His response is quote ' I'm a very well educated and smart person'. Give me a break. I just wanted a receipt and started walking around talking louder asking why he wouldn't write at least a memo stating the car was returned in the condition it left the lot. End of story: after continuing the argument onto the sales floor in louder and louder voices, and telling him I wasn't leaving until I had a receipt, the GM (underling) finally signed his name to a piece of paper. Should have done that about an hour ago. As of now, I have still not received my credit, which is very important to me. However, in the big picture, this pales in comparison to the person who poses life treating risk to individuals from driving a car with a significant safety defect. This from a Manager telling me to drive the car at night without working headlights. UPDATE: I did receive a call from Tom, the GM the following day. Trying to understand what transpired a get the facts. He was apologetic and concerned about regaining our trust. He showed extreme concern for the safety defect, and was in total agreement that nobody should be leaving a dealership with a noted defective safety item. There we're plenty of other options that could have avoided this mess. I have since received both a receipt and credit. Tom's follow up and concern has restored my faith in his dealership, but only to the point that I would deal directly with him, never the two managers having no common sense. Someone needs to redirect their priorities. I feel Tom has satisfactorily addressed my concerns. Thank you Tom.

M. Wagner Feb 7, 2018

I visited Honda of Renton in 2014 when I was looking for a used car. At that time, I ended up deciding on a Toyota Prius because I needed a hatchback, but I had such a pleasant experience with Honda of Renton that it was my first stop when I started looking at the HR-V. Although the ownership had changed (it's now AutoNation), the service had not. My experience was actually pleasant, which is not something I found at any other dealership in the greater Seattle area. I hate pushy salespeople and AutoNation let me take my time looking at the HR-Vs in the showroom and on the lot rather than having someone pounce as soon as I walked through the door. When I was ready with questions and for a test-drive, Omar, my salesperson, was great. He showed me all the features then let me put it through the paces on the test-drive. He and Beau, the sales manager, made me a good offer that day but because it was my first stop, I wanted to do some comparison shopping. They were very low pressure, told me to look around, and said they'd be happy to help if I decided on AutoNation. AutoNation didn't have the color I was interested in (but said they could get one in for me), so I called the main Honda dealer in Seattle. I was told over the phone that although they also didn't have that color on the lot, if I came in they would search their network of dealers and could quote me a price. I went one night after work, was handed off to someone I hadn't spoken to previously, and after he made me sit down and go through a long pitch was then told that they couldn't quote me a price on an HR-V they didn't have. The following weekend, I called Honda of Lynnwood. Although the inventory on their website did not show them having an HR-V in the color and trim package I was looking for, the salesperson I spoke with swore they had just gotten one in the day before and that it wasn't showing online yet. I sat in traffic on I-5 for over an hour to get to Lynnwood only to find--of course--they didn't have the entry-level LX, but had the more expensive EX. I, of course, returned to AutoNation of Renton and Omar and Beau who were the only people I encountered who I felt had been honest with me. Although we didn't have a binding quote, they didn't change the terms of what they had first offered and got me into the HR-V I wanted. The process was smooth and it was the only interaction where I didn't feel like somebody's "mark" to be taken financial advantage of. That dealerships would tell a potential customer anything to get them in the door and then expect that same customer to actually buy a car from them knowing they had been misled, is mind-boggling. It doesn't seem like those tactics would be a good business strategy, but of the dealerships I visited, only AutoNation of Renton was honest and up-front with me. I highly recommend them.

Shannon B. Jan 27, 2018

I went in to try to trade in two cars and purchase a used Civic. I had two financing options pre-arranged and made an appt online. It should have been a very easy experience. When I arrived, I was greeted by Linda. Very nice, helpful, perfect experience with her. But when we started talking numbers, things went south. First, they valued my cars appropriately, but wanted to reduce the amount they gave me for both of them considerably for a "reconditioning fee" which resulted in rolling way too much into the loan on the car I wanted to purchase as negative equity. I've never heard of essentially making the customer pay this cost. Basically, this pushed my loan terms over the line so they pressured me to explore other lending options. I went against my better judgement and agreed to the credit inquiry, but they came back with a financing option that exceeded my budget at nearly double the APR I had previously arranged with a payment that was way over what I told them I could pay. It all felt wrong and I expressed to Linda that I wasn't happy with it. They tried again and came back with an offer to finance a brand new car which wasn't at all what I wanted or could afford. Lastly, they sent over their Finance Manager (whose name I don't recall unfortunately) as a last ditch attempt to get me to agree to something - anything. He really put the pressure on. He tried the trick I've seen so many times of turning the paper over and writing down some quick math (that didn't make any sense to me) to justify the loan terms he was pressuring me into. And then he tried telling me that if my credit was better, they could give me better options. It doesn't matter that I'd just looked at my credit scores a week before and seen them 80 points higher; it was just plain insulting to say that to someone and completely useless. I can't understand why anyone would think that's useful. Convince your customer to buy something they can't afford by telling them they can't do any better? Nope. Lots and lots of nope. Linda was great and very nice, but everything else about what should've been an easy car buying experience was awful and I left without the car I wanted.

Nicholas Anderson Oct 10, 2017

I've had nothing but poor experiences from their service department. I've given them three chances to do things right, and they have failed each time. The first, was a pure service issue: Nobody acknowledged my presence. When I was finally helped, the person helping me pulled up my information and said SoandSo, only, could help me, and made me wait even longer. And this was AFTER I had spoken to them on the phone and informed them I would be in to pick up my vehicle within the next 20-30 minutes. My second poor experience, I called and requested a quote in regard to performing a complete brake system overhaul (Replacing lines, calipers, rotors, pads, etc). The message taker informed me (After I explained my request), that a service advisor would contact me within 10-20 minutes with a quote. I waited several hours and never got a call back. If you don't want to perform a requested service without selling me parts too, that's fine. But don't treat me like I'm just price shopping. In my line of business, we aim to address your concern aptly and hopefully earn future business. My third experience just happened yesterday/today. I called to schedule an oil change, figuring "Why not? They're convenient, and it's just an oil change." Okay, so they didn't have an appointment available for a couple of days; I'll make arrangements. Finally it comes time to bring it in, and I go about my day thinking my simple oil change will last maybe an hour or two and when I get home from work, my car will be in my driveway. NOPE! I get home four hours after my scheduled appointment time and there is a loaner car in my driveway and there is a note left for me in the house stating they expect it be done by noon the next day. The next day comes and I get a text from a family member who tells me they left a big list of things they said needed to be done to my vehicle. Of course, I'm busy at work so I can't stop and inquire as to what exactly they are saying. Finally when I get home, I look at my invoice and what should've been a $50 bill came out to over $500! And they apparently didn't do everything they wanted to do to it. What especially set me off is that they replaced the spark plugs (After they said they diagnosed them) WHICH I PERSONALLY REPLACED about six months prior. I also wouldn't be surprised if they replaced my NGKs with an inferior product, while charging me NGK prices. Take this advice from my three bad experiences: Do not do business with AutoNation Honda Renton. They are the Wells Fargo of dealerships.

Brian Luke Sep 9, 2017

Brian Luke Sep 8, 2017

I am surprised at so many good reviews this place has gotten. My experience was completely negative. I took an appointment before going there and clearly told them over phone what I am looking for. When my wife and I got there, we were assigned a salesman named Rafael to work with us. Rafael took us to an empty desk, asked us what we are looking for and then he left saying he will be back in few mins. Guess what... he never returned and nor did someone else. About 5 mins later, my wife looked back and saw Rafael sitting in a different cubicle with a different customer. We waited for about 10+ mins and then we got up and started walking around in the showroom to look at cars hoping he would notice us. He passed by us about 2 times and nothing. Not even a word like we were invisible. Approx 15 mins later, a salesman saw us walking around in showroom and came to ask us if we needed help and I told him that I am still waiting for Rafael. Honestly I should have left at this point. This was a good enough sign that these people don't deserve my business. Then another salesman showed up and told us that he will work with us and Rafael's appointment showed up. I was surprised to hear that since I myself had an appointment. Anyways, this salesman took us for a test drive and when we came back, he was very insistent on we buy the car just then. I told him that I haven't really made up my mind yet, so I am not going to and need time to think it over. He asked me what am I confused about and gave me a piece of sheet to write pros and cons of two cars I was actually considering :-). He was like ..just write it and then he left. When he didn't show up for next 5 mins, my wife and I got up to leave and just then a third sales person showed up for his sales pitch. They seem to have this intricate system of selling car I think. When one person doesn't succeed, another one shows up with new tricks up their sleeve. I went to 3 other dealers in Bellevue, Kirkland and Redmond area as well and no one...I mean no one behaved like this. People at other dealerships were courteous and patient and that's why one of them got my business.

Mr VK Mar 17, 2016

If you want to feel belittled, called a liar and tricked into their sleazy games, COME HERE! what better way to feel devalued by your local car salesmen?! This place is a joke. They slap on "manager" to everyone's name but they don't give you the highest customer service they say they do. Had an issue with a finance "manager",Carlos and was escalated to the the "GM" Keith left me a message stating how "sorry" he was about my experience in his store. And how he'd like to touch base with me because he's "personally" working on my complaint. I call this guy thinking MAYBE for the first time ever, I'd get some REAL service. NOPE! He called me basically to slander me over the phone saying I had missed several payments on my vehicle, my credit had already been messed up before I came into the store, etc. Hahaha! Funny guy... He must not know that nowadays you can check your own credit. Oh and BTW, KEITH, upon buying a vehicle, HONDAS STAFF gave me copy of my credit report as they should when any entity pulls a consumers credit. And it was NOT low at all! This guy... Really?! Oh and here's the kicker... Since I left a 1 star post on yelp he had the audacity to tell me, "Since I personally worked on your case and researched your account (mind you, he didn't tell me anything that I had already confirmed with Honda Financial CS, actually, he blamed a lot of the information he gave me, on them) and IF you would like me to continue to assist you, I'd appreciate it if you'd take down your post on yelp." He refused to help me if I didnt take down my post first. Shouldn't you be of service to me before i give you good feedback? Its like buying a car... I cant take it home for a month and pay you later, right?! Same concept. What are you, Keith?! A general Manager like you "say" or a Yelp coordinator for your store?! Hahahaha!! This is laughable! These guys are a joke! Why is it that "helping" your customer is all of a sudden a burden? You SHOULD help your customers! Its your JOB! **oh and one more piece: Carlos was the same guy who assisted me with my previous car in 2013. He said I was getting into a "good deal". I came in Dec. 2015 and guess what he says to me? "This is a REALLY bad deal." Just a taste of how "customer service" is portrayed here and what type of "sale" they get you into. If you're a decent person, take your money elsewhere. Be smart. Stay far away from this place! Oh and before y'all go and auto-reply to this, whoever this McKenzie character is; get your facts right before contacting me. Your business is not to be trusted, slandering customers in their stores and over the phone. That's obviously how you do business and fortunately, I know a lot of people around Renton/Seattle that know of my story and will NOT be visiting your store.

Rolanda Parker Feb 10, 2016

Unlike the other reviewers on this site, I had a negative experience at Autonation Renton Honda. The difference may be attributable to the fact that I was looking for a used car and most of the reviews on this site are from people who bought new cars; or, perhaps they just hit a desperate patch. Either way, I was not treated well. I went to Renton Honda to test drive a 2013 CRV that was advertised online. I liked the car and offered them $1,000 less than the online price (which had come down several times, as the car had been on the market for a while). After some back and forth involving both the sales associate and the sales manager, they finally understood that I was not there to negotiate, even though I had made it clear from the beginning that it was a take-it-or-leave-it offer. When they agreed to the price, I let them know that I was pressed for time and that I just wanted to make a down payment, sign a purchase agreement, and finish all the paperwork involved in the transaction the next day. They said that they understood and directed me to the finance area, leading me to believe that the the finance manager would get me the purchase agreement and take my down payment. After about 15 minutes, the sales manager called me into his office and started going through the full set of documents very quickly, keeping up a constant stream of friendly chit chat. I indicated again that I needed to be somewhere soon, but he just offered to let me use his phone and kept going through the documents. To speed things along, I agreed to do the financing through the dealership, as the finance manager assured me that, with my credit rating, I would get a good rate. To make a long story short, they pushed through the full set of documents, I missed my appointment, and the interest rate they gave me to finance the car was a full point higher than I would have gotten anywhere else. The last bit of unpleasantness occurred the next day, when I went to pick up the car. I met the finance manager, who had someone bring the car up, and then he told me to wait while he found the original sales associate I had dealt with so he could fill the gas tank ("Because we always fill the tank for Certified Pre-owned Cars"). Ten minutes later the sales associate arrived, and he seemed irritated at having to deal with us, as he was working with another customer. When I told him that we were waiting for the tank to be filled, he looked in at gas gauge and said that the tank was almost half full, which was good for a used car, and then he walked away. We were left on our own to get in the car a drive away.

BillBilly Feb 5, 2016

Unlike many of the reviewers on this site, I had a negative experience at Autonation Renton Honda. The difference may be attributable to the fact that I was looking for a used car and most of the reviews on this site are from people who bought new cars; or, perhaps they just hit a desperate patch. Either way, I was not treated well. I went to Renton Honda to test drive a 2013 CRV that was advertised online. I liked the car and offered them $1,000 less than the online price (which had come down several times, as the car had been on the market for a while). After some back and forth involving both the sales associate and the sales manager, they finally understood that I was not there to negotiate, even though I had made it clear from the beginning that it was a take-it-or-leave-it offer. When they agreed to the price, I let them know that I was pressed for time and that I just wanted to make a down payment, sign a purchase agreement, and finish all the paperwork involved in the transaction the next day. They said that they understood and directed me to the finance area, leading me to believe that the the finance manager would get me the purchase agreement and take my down payment. After about 15 minutes, the sales manager called me into his office and started going through the full set of documents very quickly, keeping up a constant stream of friendly chit chat. I indicated again that I needed to be somewhere soon, but he just offered to let me use his phone and kept going through the documents. To speed things along, I agreed to do the financing through the dealership, as the finance manager assured me that, with my credit rating, I would get a good rate. To make a long story short, they pushed through the full set of documents, I missed my appointment, and the interest rate they gave me to finance the car was a full point higher than I would have gotten anywhere else. The last bit of unpleasantness occurred the next day, when I went to pick up the car. I met the finance manager, who had someone bring the car up, and then he told me to wait while he found the original sales associate I had dealt with so he could fill the gas tank ("Because we always fill the tank for Certified Pre-owned Cars"). Ten minutes later the sales associate arrived, and he seemed irritated at having to deal with us, as he was working with another customer. When I told him that we were waiting for the tank to be filled, he looked in at gas gauge and said that the tank was almost half full, which was good for a used car, and then he walked away. We were left on our own to get in the car a drive away.

BillBilly Feb 5, 2016

This is part of a letter I wrote Renton Honda after they ignored me for a couple of months on a warranty repair. I bought my new (2012) CRV from them. "My CRV was still under warranty and this was not a critical problem, but after a month, I decided to contact Renton Honda. I used your website's "contact us" text option, detailing my questions and concerns. God knows where this went, but nobody contacted me. I tried again with the same (lack of) results. I'm assuming it went to sales, where some feckless, sociopathic #@*&head decided that it wasn't going to make him money, so piss off. Weeks passed. The end of my warranty was in sight and I wanted to get this taken care of, so I called. I reached someone who I can only assume was a "front desk"/receptionist person. She seemed mystified by my inquiry, so I suggested she contact someone in the service department. She put me on hold for a long time. I was just about to hang up when she got back on the phone. She told me that she would have a service person call, or email me for a resolution. She did not use the term, "resolution," by the way. I got the distinct impression that I was interrupting a selfie, or an urgent vote for "American Idol." No call. No email. I did get an offer in the mail from Renton Honda to buy my CRV. Yeah. Right. Okay. You bet. I'll get right back to you on this. I went to Renton Honda because a friend worked there. She said she could get me the "friends and family" discount. She is a nice person and I like her. I might have gotten some discount and she might have gotten a referral fee. That's okay with me. I like to deal with trust and reliability, the last dollar is not as important as these qualities. Relationships matter. Service matters. Reliability matters (that's why I bought a Honda). This is why I have gone to Burien Honda. They gave me great service (overnight part), staff was friendly, knowledgeable and communicative. They have a customer for life. Renton Honda could have had a customer for life, but you sucked. Now, Burien Honda has a customer for life. They rocked.

joe zed May 23, 2015

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