I had great help and my car came out squeaky clean on 22SEP22 , WILLIAM ACKERMAN was very very kind😀

My experience with this Honda has been so wonderful. Maxwell should get a raise for going above and beyond! I originally went in for an oil change that I was long over due for, Max uncovered that fact that my AC wasn't working and hadn't been for the last two years. Even though they didn't have the part to fix my AC I didn't mind having to wait for parts to be ordered for my car because the team here is great and kept me entertained. Plus when Max said it was still under warranty I was the happiest camper. The last two times I have gone to this location I have left with a big smile on my face, and will continue to bring my business here.

Loved the details that Max gave me on the service and extra needs for this visit.

Maxwell always provides an amazing experience from beginning to end. Thanks Maxwell!

Very helpful & they even arranged a round trip Lyft ride so that I could pick up my vehicle the next day when it was completed😊

Went in to look at a couple pre owned cars. Immediately had someone there to welcome us into the building and show us where to go. Met up with the lady I had talked to on the phone and sat and talked for a second. She showed us the 2010 honda civic hybrid first and it was being worked on so couldn't test drive it which was a bummer. So we looked at a 2007 Honda accord instead and got to test drive it. Wonderful car amazing miles it was perfect price. We ended up buying it that day after a couple of hours of paper work and the employees making sure it was the exact price we were comfortable with. They were very helpful and I had no issues with the experience. When I go looking for another car I'll be looking here first. Update: So 2 months later and I had to buy another car due to a total loss claim with the other car. So naturally we went back to AutoNation and we had a much better experience this time around. We set up a time to look at the car we wanted and they immediately got us a test drive within 20 minutes of being there. It is another 2007 Honda accord just like we wanted. Jeff was very helpful throughout the whole buying process and helped to get exactly what we were looking for. I'll be going back when we need another car or if I need service on my new car. Posted pics of the mew car as well.

Very helpful & even arranged a Lyft home so I could return the next day to pick up my vehicle😊

Atmosphere at dealership was very welcoming. I especially enjoyed working with Ty who went the extra mile to make me comfortable, patiently answered all my questions before and after purchasing vehicle. Overall a very good experience.

We needed a second car as soon as possible to help with the many activities of two active boys. Ray Castillo helped us determine that the Honda Passport did just that. His personal experience with the Passport and why he chose it for his family helped us see the possibilities. He was very personable, friendly, and helpful during the entire interaction. This was our second car bought from AutoNation. I’m glad we got to work with such good staff members for both purchases.

Hi there. I’m a mechanic engineer. I have a  Glc Mercedes 2022 and I used to work for Mercedes benz long time ago.I have a Honda Insight 2020 too.this car is literally incredible,impressive, smooth and silent,durable,valuable and high tech .thanks for providing such a great car for me.mostly I use my Honda I’m really satisfied with it .I came over for service my car yesterday I found a attentive young man he was completely well informed and knowledgeable about the all cars and I noticed  he has a plan for solving any issue about my car.his name is Shahdad he is one of the best man I have ever met in my life.Honda Renton rate is 5 star. thanks again for your attention, management and all the Services. Sincerely Sep 14, 2022

great car buying experience at auto nation honda renton. Ty and her team are extremely knowledgeable and helpful. Ty goes out of her way even after completion of the sale to make sure all t’s are crossed and all i’s are dotted! Ty is a great salesperson who pays attention to the details. thank you!

This place is a rip off. I took my car to gave a oil change. Let them know i only wanted a oil change. They rotated my tires add on all this extra stuff..That i never wanted or asked for. I let them know that my cars tires had a warranty and through Costco.I will never do business there again

Great customer service! Had no issues or concerns!

Staff member i worked with was very helpful

I congratulate the employees here, they are very polite and professional, so they deserve five stars

Horrible waste of time customer service keep brushing me off lying when i try to get a factory recall replacement of my honda accord airbag that can kill me that i just found out about avoid at all costs, frens have had poor exp buying as well

Worst costumer services I ever experienced. At first I thought I have the guarantee I just signed the papers so I thought I don’t have to pay for the first time oil change. Them when we go to pick up the car the guy in the front desk in the service area yelled at us and asking so rude why we don’t want to pay, without explaining us the if we have the guarantee or not. This leader just care about money..

They were very helpful and fast working. I loved the experience.

Buying a car can be challenging, time consuming and often you have to deal with the games that some car sales people play, Not at Renton Honda! Jeffrey and Mario are the BEST! We knew them from a different dealership, when they moved we followed. We went to trade in my car for something bigger, the car I was looking at had just sold earlier, but while we were looking at other options another Kia Sorento had just been traded in and they knew that was the car I wanted. We came back later in the week once the car was cleaned and detailed and paperwork was signed, with a better deal than we first thought, we were out in less than 30 minutes. They will be honest with you and not try to pressure you into something you can’t afford. Highly recommend!

Drew (Service) - Bought a car a few months ago from autonation, expressed a few concerns/ questions while picking my plates up & not only did he get me in the next day and got everything fixed under warranty. Definitely ask for drew, had an awesome experience & had great communication!

I came here for regular maintenance. I changed several items and spent several hundreds. After picking up my car, I found my car was not washed(they do have car washing machine) and my tire signal light is on. They spend couple hours but came back this outcome. I consider to go other place for maintenance next time.

Buying a used car is one of my least favorite things to do. This is usually because I have to deal with sales and the added anxiety of hoping that you might get stuck with a car that is just dependable enough to make a good impression. My experience with Autonation in Renton was quite the opposite. My salesman, Jeff, worked at the kind of pace that was very helpful. When I found the car that was the right fit for me, I was able to get great service in financing with a good rate, a quality, purchased warranty and the ability to make the whole experience enjoyable. Lori in finance did a great job with me. Before delivery they went through the car and changed or serviced anything that could have possibly given me issues. Brakes, new battery tire balancing and drive belts were installed without me asking. That's good service!

The entire process was efficient, seamless and surprisingly short. Our Sales and Leasing Consultant (Rayniere Magazine Castillo) was very cordial, professional, knowledgeable, efficient and personable. He answered all of our questions and kept us well informed throughout the entire sale of our vehicle. Couldn’t have asked for a more satisfactory experience and Sales Consultant. Thank you Ray and and hope you and your wife enjoy a fun filled trip to the Columbia River Gorge and Oregon coast. Tom Jones

Came in with my Infiniti for an oil change, was a little skeptical at first because this was a Honda Dealership. But their service department provided me with the most outstanding experience I've ever had at a dealership! I worked with Shahdod while I was there, and not only was he able to answer all of my questions, but he made sure my vehicle was well taken care of in a quick and timely manner. He even made sure my car was washed and vacuumed!!! I definitely recommend coming here for your next service and working with Shahdod!

We recently purchased a used high end vehicle and are so happy with our treatment. From the moment we stepped on the lot to review, there was a great salesman Nhat available for questions and no pressure. They worked with our credit union and got an excellent APR as well as great agreement for downpayment. We were offered ALL the options to wrap and protect our vehicle and it really didn't change our numbers. We got this all done in 1 day! Great Customer Service and Finance Director as well as tremendously helpful sales staff! Thank you!

Angela F. was very nice and helpful! We appreciated our entire transaction! Thank you!

Our experience was the best from any dealer we have ever had. Fast finance work with our credit union and wrapped up a NO PRESSURE sale on an amazing used High End vehicle. The salesperson was available and offered information, and customer service was in touch and so helpful to wrap up the deal. The Finance Director was efficient, personable and very well educated on additional options to protect our vehicle. If you are in the market, buy from this place!

Daniel let me know the bad news in a courteous way. Plus points for good advice and being funny.

Bought my first car from here with my mother and grandmother and was treated with much warmth and care. Pablo took care of us and handled everything professionally and diligently. He made sure my paperwork was ready to go and his communication throughout the process was very efficient! When my car was delivered, Pablo also had his colleagues take care of us and gave us the attention we needed.

The service was very friendly, my service appointment was very quick and I had my car back in less than an hour. The price was good and there were no extra add ons

Great experience buying a car here! From the get go, Pablo greeted us and made sure we were working with a dedicated member of staff. Maytawee “Ty” Coleman was with us from start to finish, always on the ready to answer questions about the car. When she didn’t know the answer she relied on her quality team ( Aaron in service and Mario in finance). She stayed past closing to make sure I got into the car I wanted. Everyone was graceful with my many questions and concerns. Together, this team made sure that I left not only with a great car, but with total peace of mind making a big purchase. Best car buying experience I’ve had to date! Ask for Ty! High integrity and a lot of patience, she’s focused on her clients’ needs. Thanks you guys!

Service is always prompt, friendly, and thorough! I bought my car here and bring it back every time it needs maintenance - never any hassle or stress :)

I bought a car here a while ago. Pablo, who made everything possible, and Art, who is in charge of finance, really provided me with the best service. Thank you so much to them and I'm planning to buy a car here again next time.

Pathetic first service experience for my new car. They made me wait for very long and then gave back dirty car. See the pics. They claimed it was washed. No one is interested in talking to you. When i asked multiple times, they said they missed washing it and it will take another couple of hours before porter is available to wash it. Then guy told me their car wash is not fancy anyway it will not clean well so I should go home. Very very rude and inconsiderate. Service date 8/20/22. Service advisor number 4803. Invoice number 931326

We had a wonderful experience buying from Tye at AutoNation Honda of Renton. She catered the new car buying experience specifically to our needs and wants. She took the time to layout all model / trim options and ensured that we made an informed buying decision. We will be buying our next vehicle from Tye.

Highly recommend coming here for service, buying a car, trading, whatever. Ray is the best and will get you the best deals and service.

Omar is a great salesman. He easily understood my budget and didn’t push any cars that I wouldn’t be interested in. I’ve never experienced such a laid back car buying experience. He also gave me his professional opinion on which car he believed to be in the best condition within my budget. I ended up buying a used Honda. The AC needed to be fixed, but I had travel plans and could only spare a single day for the repair. The service men and Omar worked to ensure my car would be ready by my strict deadline, which I really appreciate. I picked up the car first thing in the morning and have been driving for 10 hours straight so far - no issues at all! They have very solid, mechanically sound used cars for sale in a laid back, no pressure environment. Thanks again for all the help!

Very friendly, helpful, & accurate customer service😊

First of all I love my Honda and Jordan in service department was a very kind and helpful man. Thank you Jordan..

Excellent customer service, nice roomy waiting area, my rep was friendly courteous and explained price for installing my new driver's seat cover, and other services they recommended. I think my Pilot is good to go for winter!

Positive experience. Arrived, greeted by a service representative who was easy to work with and knowledgeable about my car. The service team for me and out for an oil change. My only suggestion as I am paying over $90 for a simple oil change they could at least wash your car, in my experience they use to give a courtesy wash which I really appreciated.

Great experience buying our Macan S. Jeff M. Was awesome. Thank you.

Best experience they got us in an suv that would fit my family. Will definitely recommend & we will be back for our next car.

This is the second car we've purchased from this dealership in 2 years from the same salesperson - Nhat Nguyen. It was as great an experience as was the first, including working with their finance department and the best part is we left with the exact car we wanted, no compromise - both times. We could not be happier.

I just purchased my second car in 2 years from Nhat Nguyen. This experience was as good as the first including the finance department. Best part of all is that I got exactly the car I wanted like the first - no compromise. I couldn't be happier.

Scheduled service and was offered shuttle back home. We gave them our address to confirm it was in their range. Assured us it was. Get there - "Sorry no shuttle today

Service dept does a great job with helping and processing the service. They are pretty timely on the service if you get there right when they open at 7am. I dont know how fast they are if you arrive much later.

Not happy with their customer service

Great team to work with. Hassle free transaction.

Pablo Orejuela is one of the best persons I have come across with he's humble, friendly ,smart and has a great knowledge of what he does best , I told him what I needed and he took the time to show me not only what I had in mind but also went above and beyond to find me better options keeping in mind my budget which is great, it's really hard to find people like that who actually try to help out.

I was always nervous about buying my first car and I had such a positive experience. Ty is so kind and knowledgeable. She answered any question I had and explained everything so well to me. She worked hard to be sure I was happy. She’s amazing! Love her and everyone at AutoNation Honda :)

After having an amazing experience at an AutoNation a few years back buying my fourth car, a smile formed across my face as I saw my dream car sitting in anothers parking lot recently. The staff at AutoNation Honda Renton met and far exceeded my expectations by doing such an outstanding job with this purchase. During the window of walking into the Dealership and a few hours later leaving for the day, I truly felt as if I was the most important person in the building. Upon entering the front doors I was greeted by the eccentric door staff and directed towards the sales associate whom I was in communication with, Ty. Ty, I believe, was the cherry on top for the entire experience. Providing not only amazing communication skills but also the drive to work with me and my not so perfect credit score. At no point was I left unsatisfied. The quality service they provided has set the bar for future sales associates. All in all, I highly recommend visiting AutoNation for your next upgrade. Unless they go out of business for selling vehicles at such amazing prices, then our last transaction has earned them a customer for life :D

Precious goodness here! Autonation has always been really fair when we've needed anything and this visit to Honda dealership was just as good. Not buying a car today, but stopped in for some gifts and received the same openhearted kindness as always. Picked up a hoodie, a mug, and some hats for a certain special someone. Sure was nice to buy in person and deal with a helpful, smiling employee instead of the facelessness of online shopping. Bonus: plenty of parking, large spacious building with neat murals on the walls inside, actual cars on the lot to look at!

Found the car I wanted online, got a text from the sales rep to schedule a time to see it, had a test drive, and bought the car. A quick note: AutoNation had over $2,000 in extras that they already applied tacked onto the price that wasn't listed up front, which made the cost quite a bit higher than anticipated. Despite this, Art did a lot of work to get everything to work for us, including getting the load approved with young credit. Of course you can expect rather aggressive sales work at a dealership, but it wasn't a horrible experience as far as car buying goes.

This is literally the best car buying experience I ever had thank you. Nothing was made hard nothing was drawn out nothing was hidden and they even threw a free tank of gas in for me that I'm still riding on a week later. I love their customer service and even their desire to help me with any issue I had was very 5 star. So they get 5 starts in my eyes.

They are honest, fast and reliable. Very impressed.

Ty Coleman was amazing and incredibly knowledgeable. I apperciate the friendly and inviting personality! She helped me get a car that worked with my budget and even came in on her day off to help me! Please keep doing what you’re doing!

Always tries to upsell products and then when nothing works out they break something in your car to make up new charges. I will not ever return to this location.

I received the best service during my purchase and the follow up and after sales care and attention has been very helpful. I am always greeted with a big smile when I come. Thank you Maytawee “Ty” Coleman and Nguyen Nguyen. I recommend Renton Honda!

Be careful of any reps asking for reviews to guarantee pricing, service, before they honor their word. Very aggressive tactics to get positive reviews to guarantee pricing or service.

I have been with AutoNation for over 25 years. My experience has always been professional with only one acception, I want to be able to get a car wash without asking. Other than that, excellent service every time.

Brought my Honda in for service had issues with another shop. Service manager Justin kept me informed on the process and when I could expect my vehicle back. Would highly recommend my friends and family bring in their Acura/Hondas for service.

Everyone was very nice and communicative, love my new car!

I went there for an oil change and I was greeted by the service advisor, he went and checked my car and he came back with at list 4 things that I need to change one of it being my break fluid and rear breaks when I told him I don’t want those services he gave me the most weird look and made me sign a paper that says that I am driving my car in my own risk… which I found really weird but I didn’t want to argue so I just signed got my oil change and left. The next morning I took my car to two places to get my break checked and they told me it’s on green and that my break is good. I don’t know why you have to falsely diagnose my car. I will never come to this dealer even for an oil change. So disappointed.

Great customer service! The whole service team is very attentive and helpful!

Great staff and a good selection of vehicles.

I recently purchased Certified Honda CRV from AutoNation Honda Renton and it was very smooth process and I got all the documentation and finance in place in 3 hours. As an expat in US I was not getting better APR on finance and AutoNation provided a great support to get a better APR rates. Thank you AutoNation Honda Renton for the great experience.

Daniel did a great help once I was there

Everyone in sales was friendly knowledgeable and dedicated above and beyond. Could not be more happy with our new car.

Highly recommended! Excellent service, best deals and wonderful staff. Special mention to Nhat and Jeffrey for being consistent in providing above and beyond customer service. They treat me like their family. Reason why I am a loyal customer.

Ty provided excellent service in purchasing new CRV Hybrid and it was a very smooth transaction overall. Thank you.

I own a honda civic and I have now gone to this dealership twice for oil change and other maintenance! They are always very quick to help, on time, and friendly. I plan to keep going because of the care I receive there.

I. REALLY liked this dealership. Everything is one set price and upfront on all sales. I bought the car I have been looking for. It is everything I looked for and I am very happy with my new car.

From Walking In The Door Was Greeted And My Wishes Were Forwarded To The Salesman To The Completion Of The New Vehicle Purchase The Whole Experience Rates 5 Stars. Thank You

They’re very helpful! Noor helped us and the finance process was very fast!

The person at Renton Honda who assisted me so polite and kind. He even told me his preferred leather cleaner!!

I purchased this vehicle from this dealer, excellent service from salesman, however My credit was pulled from 4 different banks when I was told that it was going to be from only one credit union, creating a Decrease in my credit if 20 points. Credit was pulled in 4 different days . I really don’t know how they manage to do that since my credit is locked. Very disappointed.

5 stars! My wife and I had a wonderful experience with Ty and Michelle @ Honda Renton. They worked extremely hard to get us the best deal possible, with having sub-par credit. If you are looking to get a new vehicle, we highly recommend going to Honda Renton and ask for Ty or Michelle. They are professional, thorough, and have answered every question we have had. Weeks after we purchased the car, they still answer when we call and help us out right away. They are not your average salesperson and customer service is outstanding! I recommend them in the highest regard.

Today I went to this place for the first time to change the oil in my car, I had called to make an appointment 2 days before and my appointment was at 9:45 am, I arrived at 9:30 am and left there at 1 pm!!! they made me wait for hours!!! the oil change at most is 1h-1.5h, when I went to ask what time they would give me my car back they told me that in a second they would give it to me and when I paid and I went to see my car this is super hot means they had it outside for a long time and made me wait in vain. the staff was very friendly but to make people wait so long just for an oil change is ridiculous, I thought that having an appointment would mean less waiting time and that's why I stayed. but never in so many years doing this to my car had to wait more than 3 hours for an oil change! Very disappointed

Honk Honk Beep Beep

I just bought the Honda Accord sport and I love it. I went into the store not knowing what I wanted but the staff was very friendly and patient. It felt like my friends were there helping me through the process. Anytime someone is looking for a car I am going to reeder them here.

Great service helped me get the car I was looking for no hassle

Gracias Pablo muy amable 🙏

The sales guys were great, super friendly, i love my new car. Not so great is that I was in a hurry to drive back to the other side of the state before work on Sunday and the guy wouldn't stop talking to allow me to actually read the paperwork. I refused the gold warranty multiple times but wasn’t allowed to buy the dang car until I relented as I was told a million times I need it absolutely. I mow have my doubt in how ‘necessary’ it actually is. So my bad for being screwed on an up sale. But the guy also wouldn’t let me take photos of the paperwork I was told I’d be emailed… no email with the paperwork received. This is rhe 2nd car I’ve bought from Autonation and each time promises of emailed paperwork-no paperwork comes via email. Its a mystery. Not an amazingly huge deal as I’m hoping they’ll just send it to me once they get the email I just sent upon realizing its absence. I did however get a letter from a credit union ( not the one I was told I’d get) and it did not reflect the loan amount that I agreed to or my $5000 down payment. Making it seem I agreed to pay 20k for a 2010 Honda (agreed no one ever). I’m hoping this will be resolved quickly as it was quite upsetting to receive. I know paperwork issues happen but its very alarming to receive grand promises of equitable pricing and straightforwardness/no steering and then to drink the cool aid so entirely until home and the promises remains unfulfilled. A customer feels powerless. But if that can be resolved, compared to the dealers, i’d recommend auto nation.

Great crew..great team, clean and professional...plus they have free coffee:)

Ty was super professional and courteous! Made the process easy and lighthearted. I really enjoyed having her as our car salesperson!

The service here is 10/10! People here are very accommodating and thoughtful whenever I'm speaking to a rep. I would recommend this place to anyone!

Service Center: Their New online scheduling website is not good. No longer list all services price, and details. No confirmation follow up for appointment you made online. Made 1st appointment online , even call to make sure and was told they can do both requested services same day. When arrived at appointment day was told they don’t have time. Made 2nd appointment early at 10:30am , arrived on appointment day was told service specialist busy can’t do service. It would be nice if they call follow up on customer and let us know they can’t perform services and help customer reschedule. People have to take time off from work, arrange for ride home then got turn down multiple times is a hassle for your customers.

Really happy with their services. They do an excellent job with my car each time and their customer services is awesome. Always respectful and go out of their way to make things easier while waiting for your car or needing a rental.

Why waste time with other managers why do you have a trusted manager who is reliable hurry up and start your trade with Mrs. Clarice Haynes she's the best among all. I have tried 12 of them but she proves me correct and helps me gain high profit. So why don't you invest with her don't say I did not recommend her to you ,,, all I did was make the first deposit of $600 and I make my withdrawal yesterday of $7500 I'm so happy and excited please and please hurry up and start earning money for the future now I'm going to invest for my children and siblings....... For more information about Mrs. Clarice Haynes WhatsApp:+447862074282 Email; claricehaynestrades@gmail.com

I called in to get my airbag replaced as part of the recall. I'm happy with the service that was done, but the process came with a little headache. 1. Their published number forwards to an answering service who schedules the appointment. This person put me on hold for 5-10 minutes while they "verified availability and parts" for my service before confirming the appointment. When I showed up for my original scheduled appointment, the service rep indicated that they did not have the part and would have to order in and reschedule. I was planning on taking the car on a road trip and wanted the airbag to be fixed, but that didn't work out. 2. When I returned for my rescheduled appointment, they had the part and performed the airbag replacement, along with the "multi point inspection" that I received some documents from. The biggest problem with all of this is that my airbag light was on when I brought the car in for the airbag service. When I received the car back after the service, the airbag light was still on and none of the service people that I spoke to said anything about it?!?! Like, dude, I brought the car there for an airbag recall and you did a "multipoint inspection", yet the car came back to me with the airbag light on and you failed to call me while it was in for service to address a safety issue?!?! 3. Unsolicited contact from sales people. Again, I brought the car there for service and I received more contact from their sales department than I did the service department. Unsolicited text message offering to give me a fair deal for my used car and sell me a new car. Another unsolicited email from a sales person with the same inuendo. I started this review with 3 stars, then as I typed it I downgraded it to 2 stars. The experience was not very good and I would not return to this Honda dealer for future service, if needed.

Everything went well and was throughly explained

The staff at the front counter are wonderful, and for the most part the mechanics are very competent. And yes, a little pricyer that your neighborhood garages. However there are some services you should NOT go there for, that you would think they could do. For example, my key broke inside a lock, and the mechanics could not get the key out. I had to have AAA remove it. This cost me a great deal of time. I am also charged the dealer's assessment fee to look over my vehicle, only for them to tell me that they won't be working on my car due to its state (I was charged $175.00, including tax). In short, the dealership mechanics are great at your routine problems they can fix and overcome. However, its when they CAN'T do something, is when the fall short...AND they still charge you. That needs to improve.

Excellent staffs. Professional technicians serve your cars. The dealer provides free shuttle if requested.

I love going to Renton Honda! This is truly a place that everyone treats you like family! I would recommend this dealer to anyone who wants a fabulous experience!

I bought a car on this Tuesday and promises were made that the car would be cleaned and I would get a second key. I was one my way to have the car cleaned since the cleaning person forgot to clean the glue off the dash and have the second key made when I get a text from the salesmen saying that he is no longer able to get the key. Someone is not allowing him to get it. But if I wanted to I could return the car.. Your sales people should not be making promises that they can't keep.

We had the best customer service at AutoNation Honda of Renton. Staff was very friendly and pleasant to work with through the whole process of our transaction. They gave us updates while waiting for paperwork to be process. The facility is very clean and spacious. The waiting area and washroom is very clean. The waiting area had a huge television and with two huge espresso machines. Great wifi connection as well. I would definitely recommend AutoNation Honda of Renton to my friends and family.

We bought our vehicle from this dealership in Jan 2021. We TRY to use the dealership service department for routine maintenance but we have never had such a horrible experience directly from an auto dealership! They apparently do not offer loaner vehicles AT ALL. We drive in from Enumclaw... which sometimes takes up to an hour. They offer Lyft rides, which cost them $70+ to send us home (one way). They then asked us to secure our own ride back.... so my husband arranged an appointment and explained the situation. he was promised a rental vehicle (this costs the dealer approx $55). He arrives to the appointment promptly at 7:30am, only to be told that Enterprise has no available vehicles. This is a huge letdown. You'd expect buying a brand new vehicle from a reputable brand like Honda, they'd do more to ensure customer satisfaction. I've always associated taking vehicles to the dealership for maintenance as a "luxury" option. Apparently good ol JiffyLube does it better than Renton Honda. Save yourself the time and money and avoid the Service Department

Great customer service!

The staff was friendly and professional. The service was done in a timely manner and all additional recommended services were explained completely and in simple language that was easy to understand.

Polite knowledgeable staff. JD

The price was set and a good one at that. My family and I were trading in two vehicles and were given a better price than we could have sold them privately. Good job guys!

The worst worst worst service ever. If possible, I would like to give 0 star, not 1 star. Today, I brought my car in for a flat tyre service. The technician went out and checked the tyre. Then he told me that they could place a patch to fix that flat tyre. I agreed with that and told him that I would wait in the waiting area (just behind his station). He had me sign the paper for the patch. Then I waited there for 2 hours. That’s too long and nobody reached out to me. So I came to him and asked if my car is done. He said that “No, your car is not done yet. We can’t place the patch, we need to order the new tyre to replace it because we don’t have that type of tyre in stock. You need to come back here tomorrow to get the new tyre replaced” Omg, then I asked him “so why didn’t you let me know that? Why you let me wait here for 2 hours. I have been waiting here for 2 hours for nothing.” He just replied he’s busy. Omg, I can’t believe that the Autohonda nation has the rude, unprofessional service like that. Come on! Please be professional! He should’ve let me know about the ordering of the new tyre so I didn’t waste my time waiting there. If I didn’t come and ask him, I might need to wait until they need to close the office. The worst place I have ever been.

Jeff was excellent to work with and made my buying experience very easy.

Jeff was excellent to work with and made my buying experience very easy.

Purchase my 2022 honda cvr in Dec maytawee "ty" Colman was awsome she friendly and great . Feel ike I was talking to a friend than a sale person . She ask me what I'm looking for and what requirements the car need to have , I didn't feel any pressure or being pressure at all. This was my very first time buying a brand new car at a dealership the experience was awesome I recommend ty if anyone needed a car at auto honda in renton

I'm giving 5 star review because the front desk service guy did a great job, nice communication and attitude. Look for Jordan if you need a good experience.

My favorite service advisor is Bill Ackerman. The rest of the advisors can really learn from him on how he treats customers that come in the door. Often times I will book my appointment online and I don’t have a choice on the advisor. But when I come in I will wait for him to be a available because I prefer the way he explains the services recommended and etc. This would’ve been a 5 star review but during my recent visit I felt like I wasn’t given transparent information, and very transactional meaning here’s what we tell you is needed and how much and that’s it. So I scheduled service for my 2016 Honda Civic as per the alert on the dash. Not knowing what is recommended at the current mileage reading, so I listened to the Service advisor who checked me in and etc. but when I asked questions it felt as though I was not being heard. In particular, I asked if I had lifetime battery coverage because I had to replace the battery on my own not too long ago. The answer was okay I have to go in a service meeting or something else after handing me the keys. You can go to Bill and ask him. So I go back to my car to bring my laptop and etc back in the car. I come back in the service building and the same service advisor who told me to ask Bill was there. But I thought he had a service meeting? So overall, I felt like I was being passed around.

This dealer ship has always been great, from Sales staff when we bought the vehicle, to the Service writers for all our needs to maintain the vehicle.

Service is great from the sales person Kevin to Financial Lori. They really worked to helping us get the car we were looking for and finically worked with our budget. I highly recommend seeing Kevin at Renton Honda Automation and for financial see Lori! I hank you both!

Nate in service took very good care of me from beginning to end. I had not had any service for awhile and he made it painless in explaining what was needed. Look forward to work with Honda Nation in the future.

Autonation Renton is the best Michelle and team listened to my criteria for a new car and found it fast

Bill, in Renton is a gem!!! Always helpful, good at explaining, engaging and truthful. The best!!!! Setting up the appointment, by phone, was not easy. The person who answered my call's English was very hard to understand. I had to ask her to repeat herself several times. She asked when I wanted to come in, so I asked if there was availability that day or the next. She immediately answered "No, there was no availability". Within the next 3 minutes of the call, she offered me three times, that same day for an appointment!!!! She had just told me NO AVAILABILITY! I was confused, but grabbed the earliest. Got to the dealership an hour early and was taken right in. Service was excellent!!!! Initial car for appointment gets a 0 star rating.

Best dealer ever about the car I was in and out in a 30 minutes

Horrible service with incompetent technicians doing the work. Used car broke 5 days after purchase, then blew up 2 more times. Still without car. Avoid this dealership.

They give me price when Im doing appt. but they charge me double it after done

Maxwell was a great service advisor as he assured I understand my service and listen to all my needs.

Overall a good experience buying a car here. The sales, finance, and service staff were all helpful and friendly. The vehicle itself is in great condition after the agreed upon work was done. The price was fair. Would recommend.

By far the best and easiest car buying experience I've ever had. No stress, no high pressure sales tactics just helpfulness through out the process. From my first contact i enjoyed true professionalism. I would like to Thank the two Jeff's...Jeff and Jeff for their outstanding customer service. I love my new car!

Look elsewhere. Traded in my Toyota Tacoma for a Porsche Cayenne. Didn’t like the way the Cayenne drove so I returned it under AutoNation’s 5 day return policy. They gave me my truck back and told me that everything would be reversed. I was told that they recycled my license plates and that I would have to go to the DMV to get new ones (an inconvenience but not a big deal, so I did). Weeks later I get a call saying that they are not able to reinstate the lease on my truck. I was told that AutoNation now owns the title to my car and that I would have to come down and buy it from them. Without my authorization they put a new inquiry on my credit and only found this out because my bank notified me. Reluctantly I drive down there to purchase my own car and come to find out they have added new title, registration, and even doc fees despite the fact that I just paid hundreds of dollars to renew my registration a few months ago. Laurie in finance was nice enough to recognize the ridiculous nature of the situation. Needless to say, it was a complete breach of contract with no effort to rectify the disaster they created. Avoid this place if you can.

We had an appointment to get keys made. Work was done. But it took over an hour longer than the time they promised. No updates why the delay till we went up to ask.

I called ahead of time asked if they do collision/body work. The costomer service representative said they did, I went in and they said they didn’t. Wast of my time if they don’t do auto body damage tell me that. Instead of coming down when I called in advanced

Treated me like crap...I would never have believed a dealership this big could treat a person that comes in to buy a car with such disrespect.

Serviced my CRV here. The service team is overcharging customers. Huge difference between two service people prices for same service.

This is literally the best car buying experience I ever had thank you. Nothing was made hard nothing was drawn out nothing was hidden and they even threw a free tank of gas in for me that I'm still riding on a week later.

Great service that I received from Nate T. I unexpectedly had to leave my vehicle the for the most part of the day but I was provided a free car rental.

My first time atHonda Auto Nation, I took my car for oil change and tires rotation. Jordan check me in , it was done fast and he's very nice person. Great customer service and the waiting area was very nice and clean. . Thank you for taking care of my car. Ester

very accommodating to my needs in looking for a car. showed me all the carfax, every service record done for the car which made me feel comfortable in purchasing my vehicle.

Pablo and Mario were absolutely amazing with assisting me in my vehicle purchase this week. I was in a terrifying car accident, and these two made a what I thought would be an extremely stressful, long process, go by with ease, in a two-day time span. From taking the car through a car wash before giving me the keys, to making sure I got the best rates I could. Cannot be more grateful!

I have been a customer of Renton Honda/AutoNation Honda since 1990. Their Service Advisors, especially Bill Ackerman, have always been truthful, courteous, friendly and accurate in estimating the cost and time required for repairs and service. Bill and I have known each other since he became a Service Advisor at Renton Honda. On at least two issues, Bill has initiated calls to Honda Headquarters to get Honda to pay for repairs that were borderline between Honda Warranty and customer responsibility. I have purchased four Honda Accords from this dealership … 1990, 1993, 2006 and 2014, and each has been serviced on the advised schedule. (I still own all but the 1990.) Having dealership Service Advisors that I can trust and believe is the main reason for my loyalty to this dealership.

I made my appointment over the phone. I didn't realize that I wasn't talking with anyone local. She set me up for an appointment, but the Service department didn't have any record of it. I was lucky that they could fit me in. Unfortunately, the appointment ran over by 45 minutes (1:45 pm). I wish they could have thrown in automatic discounts, if I'm considered to be a good customer!

Was hung up on.

Staff is always helpful and friendly.

Easy car buying experience. My salesperson Ty was pleasant and not pushy! the finance gent Mario was awesome. Thanks for helping me get back into one of my favorite cars! (VW GLI)

AutoNation's Erik Alberts was super proficient, very honest and courteous all through this really easy process. Literally, the hardest part was driving there. I lucked out getting into this situation, and was very pleased with the entire deal.

Amazing place to buy a new or used car!

Huge building housing less cars and employees than usual as we all are rebuilding since covid has declined in severity. Lots of cars to look at...even non Hondas. I came to meet a friend who was getting an estimate on how much they would buy his car for. Friendly staff, impeccably clean showroom and vehicles. Photo taken from parking lot near the service entrance

Everybody is so nice there, extremely helpful. They are going to make sure everything is done correctly and make sure that you are good overall. Amazing people working at Renton Honda. 5/5 recommended.

Great service! Jason, the technician, was very efficient with time and delivered high quality work. Max, the service advisor, was friendly and knowledgeable. Would definitely recommend AutoNation Honda Renton for anyone that needs service to their cars (They are trustworthy and professional - I did NOT feel like they were trying to scam me into services that I didn't need).

Maxwell in your service department was a true joy to work with! Personable, positive, and professional!

I ordered and paid for a part over a month ago. I was never informed that the part was in. Finally, I called. I had to leave a message. Two days later, no call back. I called, told the story, was given to a manager, given to a service rep, he said my rep would be in later and I’d get a call. That was 4 days ago. Still no call. No explanation. No apologies. I can’t believe that they purposefully don’t want business but I do wonder if they can perform basic functions of a dealership.

I went in there for a oil change, and to check my tire pressure. There is something nice about being greeted at the door with a smile and ‘welcome in!’. I was helped by Jordan? I do believe his name was, he was wonderful. He went over everything that needed to be done and was honest with me in things that could wait a little while longer. In the facility was nice and clean, the chairs were cozy, the coffee was good. I even had magazines to keep me entertained while I waited. Jordan was wonderful and would come and let me know the status of where the oil change was at. He was amazing. (gosh I hope that’s his name) Then there was Aaron, another amazing worker there. He came over after I was getting ready to leave and started to just talk with me, offered me a another cup of coffee on the way out the door. It’s always a pleasure going in there for service. I love going to the Honda in Renton, because you don’t really feel like you are just a number, or someone they can swindle. You are a person and they treat you as such.

I had a great experience with the whole team at Renton Honda.

Daniel L. was my advisor, I had the first appt of the day. Somewhat last minute for an oil change. He was able to recommend me an option for the low miles I put on my car. I also got an additional maintenance by taking care of the fluid changes as well--service reminder on when to expect brake change for awhile yet. Service was good on time since there was more work to be done and I still got out relatively quickly during checkout/service breakdown.

In my personal opinion I would give this dealer 0 stars if I could. I have a signed reservation on this car that would hold until today. As we were heading to Renton from Marysville (around 8:40am) the sales person called us to tell us someone was test driving it. I told them we were leaving the house and they called back about 5min later and said it was sold. It wasn't even 9:06am. I can't trust them. To me their words and paper work mean nothing. From my personal experience I would not buy from them, neither should you. Don't sign anything, it means nothing!!

I recently bought a minivan here and everyone I dealt with was friendly and helpful. I’d definitely use them again for any auto needs I have

I had a terrible experience with them this morning. In my personal opinion I would give this dealer 0 stars if I could. I had a signed reservation on this car that would hold until today. As we were heading to Renton from Marysville (around 8:40am) the sales person called us to tell us someone was test driving it. I told them we were leaving the house and they called back about 5min later and said it was sold. It wasn't even 9:06am. I can't trust them. To me their words and paper work mean nothing. From my personal experience I would not buy from them, neither should you, they did not honer the paper they sent me to reserve the car. Don't sign anything or have them give you a better confirmation that they will actually honor. To me that “reservation” means nothing!! My sister said Klein Honda in Everett did honor it and she was able to sell it.

Excellent customer service. Only place I have taken my Honda vehicle's for 7 years and they have done an outstanding job with maintenance. Short wait times with my experiences.

I've been coming here for about 3 years give or take and the guys here are awesome. The ladies who take the call if they're busy definitely need some work on professional communication but the guys have always been awesome. Especially Erin!! He's so friendly and helpful and always a kind face to see. They now recognize me and are just great! Erin needs a raise!

Nếu là người Việt ở Seattle nên mua xe tại đây vì có nhiều nhân viên bán hàng người VN,dễ trao đổi mọi thứ

We got really lucky and found a 2020 Kia Niro at Honda Renton. The best part about our experience there was working with Maytawee “Ty” Coleman at Honda Renton. She was professional, spent time understanding our needs, and made special arrangements for a paint touch-up on some existing scratches. I highly recommend seeking her out if you're interested in any car that AutoNation can source.

We had a very smooth and stress free purchase at Autonation Honda Renton. Jeff was very easy to talk to and not pushy. We highly recommend them!

The staff were not pushy like other car dealers. Nhat who assisted with both of my car sales was professional and responsive to my questions even after I had bought both of my Honda Passport from him.

The team was great! Process took longer than I would like. However, everyone was very pleasant and did their best to help me. Mike is a great employee and kept me company the whole time. I would definitely do business again with them in the future. Thanks to everyone there.

I bought a car here a few months back and I'm quite happy with the service I received. I knew which cars in their inventory aligned with what I was looking for. At the time I arrived, the vehicle was being detailed and Maytawee Coleman updated me the same day when the car was finished being detailed and available for a test drive. I was able to with minimal hassle purchase the car I wanted in a timely manner.

Zero follow up. Just looking to close a sale, then no support afterward.

Bill Ackerman is their top service advisor at Renton Honda. I would not be at Renton Honda if it wasn’t for his excellent service. And how he and his team takes care of his customers

My husband and I recently purchased a CRV from AutoNation Honda of Renton. We were very pleased with Paul, our sales person, and all of the other employees at AutoNation. Paul took his time introducing us to the various models of the CRV, asking questions to help us select the best model for our needs. Paul was kind and never pushy. He made our sales experience very enjoyable. Paul even picked up and dropped off my car at work in Renton so a few service projects could be completed. We love our new CRV and highly recommend shopping at AutoNation Honda of Renton!

this was a very poor experience , poor service and follow up. The car was reserved 3 weeks in advance and when we came to pick it up from LA , nothing was done on the car . It took and extra 4 hours to get things done . Do not claim that at AutoNation you do you r 150 points but not even the basics are done as mentioned ( oil change , brake fluids , new tires ) you list it all and oops we did not see he was not done !!!! really .... how professional is that . Like if you go to a restaurant and they forgot to cook the chicken in your plate !!! Staff need to be trained properly . when you spend over $32000 in a used car , you deserve to have it done right I would not recommend this place even if they kind of fixed issues because I had to fight for it . Sad that those huge brand names do not do things right and advertise quality , service and smile and trust !!!!! yeah sure . Be pro and show it , not only in words and on paper

They were fast, accommodating, and polite. Found me a discount on an unexpected repair during a routine oil/inspection trip, and gave me a free Lyft home when it took longer than expected to finish the fix. Wish the cost for repair was less, but that's the economy right now.

The sales and service staff are friendly and very timely in with service, I've never had to wait longer than the estimated work time.

Went to the dealership with a fair idea of specs and budget I wanted in a used car. Greeted right away by the friendly manager who helped me and was showed a couple options. Also was showed a couple extra options I might like including new cars but did not feel pressured into any and even was told about nearby dealerships that “probably had” models I had on my list if this dealership didn’t have it. Was allowed to test drive a couple cars the same day without dealership staff and they allowed us ample time to make our decisions while still taking care of us. We did decide to buy without visiting other places and the process to eventually buy the car the same day was as easy as it could have been!

Mariano, our sales person, very helpful he made the buying process very good and comfortable. Si hablan español, pregunten por Mariano fue una buena experiencia comprar carro con el.

5 stars for customer service! This review is for Jordan at Renton Honda Nation. I had visited this Honda dealership for car repairs. Jordan is very personable and approachable. He takes the time to listen to customer concerns and provides concrete next steps in car care. He maintains great communication with his customers and is an exceptional customer service representative. Thank you Jordan and the AutoNation team for your help on getting my car serviced!

On my first visit to AutoNation Honda I was shown a very nice 2014 Hyundai Sonata Limited that was just like new. I was told just needed to have a new battery installed, so I was not able to test drive it. The salesman strongly encouraged me to sign a "contract" so no one else could buy it, which I did. I was very excited about this car all weekend. The following Monday I got a call and was told that this car needed a new engine and I should not buy it! I was so disappointed. Nevertheless, after test driving several cars at other dealerships, I called the salesperson back to ask to test drive the 2014 Hyundai Elantra Limited that I eventually bought. I was told that this car was loaned out and would be returned by the end of the day. It turned out that the person did not return the car until Monday afternoon. Fortunately, I had time to go test drive it before work and I decided I liked it and I wanted to buy it. I returned after work to see the financial officer and write up the deal. He was able to work out payments that I can afford. Even with all the stops and starts, everyone at the Honda dealership was very friendly and kind. I've been driving my new car for a week and I really like it. I'm happy with my purchase.

On my first visit to AutoNation Honda I was shown a very nice 2014 Hyundai Sonata Limited that was just like new. I was told just needed to have a new battery installed, so I was not able to test drive it. The salesman strongly encouraged me to sign a "contract" so no one else could buy it, which I did. This caused a hard inquiry on my credit report. I was very excited about this car all weekend. The following Monday I got a call and was told that this car needed a new engine and I should not buy it! I was so disappointed. Nevertheless, after test driving several cars at other dealerships, I called the salesperson back to ask to test drive the 2014 Hyundai Elantra Limited that I eventually bought. I was told that this car was loaned out and would be returned by the end of the day. It turned out that the person did not return the car until Monday afternoon. Fortunately, I had time to go test drive it before work and I decided I liked it and I wanted to buy it. I returned after work to see the financial officer and write up the deal. With my trade-in he was able to work out payments that I can afford. Even with all the stops and starts, everyone I encountered at the Honda dealership was very friendly and kind. I've been driving my new car for a week and I really like it. I'm happy with my purchase.

Lin did a great job with helping us through the decision process, getting the price we wanted and explaining the details around the options for financing. All of the additional protection packages were explained, but we never felt like we were being pushed or pressured into anything.

I love how they inform me on what my car needs before it gets worse. I had Jordan at checkout and he was very friendly and helpful.

Great experience

I came in because my tires were looking bald and kept deflating. I needed to get new ones and was able to get a great deal with the help of Drew at the service desk. I dropped my car off on a busy Saturday and it was done sooner than anticipated. I appreciate the clear communication and ability to answer any questions I had. Not to mention I got my car back washed, as it hadn't been in months! I will be back at this location again and see Drew for my next check up.

Been going there 5 years now. Their services are always great and quick. Friendly staffs.

I went to Bellevue Honda to drop off my son's 3 year old leased HR-V and tried to lease another one. The best offer they gave me was to double my lease payment for next 3 years for the same vehicle. Long story short, I went to Renton Honda and got CR-V hybrid for same amount of payment they wanted me to pay for HR-V in Bellevue. Also Bellevue never told me about increased in residual value of the HR-V, where in Renton, they applied that increased in residual value towards downpayment of the CR-V. The floor manager Raj, was great! I would give him 5 stars for letting me know about increased in residual value of my previous leased vehicle can be applied as deposit for a new vehicle. PS. Bellevue called and asked me when I'm going to drop off my leased vehicle!!

I went to many lots looking for a car and was treated as just another tire kicker. This becomes deflating. As a woman it is more difficult to purchase a vehicle and feel you are being respected and acknowledged as someone that has done their due diligence. I had first rate service and they got my sale and appreciation. I strongly encourage anyone including female tire kickers to shop here. Thank you Nhat Nguyen for the experience

Great Service!!!!!

Scammy. Charged me for an oil and tire service that I pre-paid for when I bought the car from them. I let them know about the signed agreement when I made my appointment and I gave the advisor the contract when I checked in with him that morning. I caught the error when I got back home that day and have yet to get a call back as I requested a refund. Side note, don’t pre-buy any services when buying a car from them. The oil change/tire rotation/inspection is $61.00 and I bought a ‘package’ for three services for $257.00. Scammy through and through.

gracias pablo por tu ayuda recomendado

Purchased a 2013 highlander from automation Renton Honda and was pleased by the process. I’m this market it’s hard to find any good deals but felt like this one was just that with only 31k miles on it and very clean inside and out. They put new tires and provided the entire check up they ran before taking possession and at this time I’m very pleased with our purchase.

We came here to buy my son a vehicle as was presented with wonderful service and care. Definitely a place to come buy a vehicle.

Had a great experience at this location. Mr. Pablo Orejuela helped us out and was nothing short of amazing. He worked with us on our payments and goals in order to come out of there with two used cars. I would highly recommend this auto dealer to all of my friends and family. Thank you again Pablo and Staff for a wonderful experience!

Ty was extremely helpful and put forth more effort than we imagined while we bought our two vehicles from her. She was very friendly and quick to make contact when we had questions or she needed something from us to make everything faster and convenient.

Te atienden muy bien me sentí muy agusto

Whatever you do...don't go here. There so called warranty and customer service is a nightmare. I don't even know where to start. Been without my BMW off and on for weeks. One time I got a rental and only once. They ABSOLUTELY WILL NOT CALL YOU to update on your car. Problem not fixed. Currently my boyfriend is stranded because after telling him they'd lyft him...they didn't. I'm 2 counties away. His dad left work to get him. I will never ever buy anything from Autonation Renton or any other one in the US. My name is Tracy Kouri and I hope they go bankrupt.

I tried calling the number mentioned, there is no use..! This location is just cheating

I bought a car from Honda Renton. The sale team were good. The experience was nice without pushing me to make a decision like other dealers do. However, the experience to talk to the customer service was very frustrating. Simply want to know if the maintenance service is covered. It took forever without getting an answer. Every single representative ask me exactly one question, then redirect to another representative till no one is responding. To me, instead of trying to help, the representatives are kicking the customer to each other. They are terrible customer service, but maybe have the potential to be good soccer players if they kick the ball as flexibly as they kick the customer. thumb down👎

Repair work is almost always perfect. However, if you are having repair work done to steering or suspension, always take it back in if you think anything is not correct no matter who does the work. I took the CR-V into Honda to replace a cracked control arm on the front wheel. I noticed that the steering seemed loose and returned it. It turns out that the nut fastening the tie rod was screwed on by only a single thread. No repair shop is perfect, so pay attention to your vehicle after repair.

The salesmen here can sell ice to an Eskimo, be warned!

I took my Honda to the service department for it's periodic maintenance. Bill Ackerman helped me and was very helpful and efficient. The job was done while I waited and now it's ready for some more miles.

I searched daily for over a month for a possible vehicle. It was an incredible journey, made up of mostly normal interactions but there were also several negative ones. That all changed when I first interacted with Alex at ANH. He was very professional, very kind, and very informative. I was initially gonna get a used vehicle but he notified us immediately when a new vehicle was available. He quickly gave us piece breakdowns. He had almost everything ready for us before we arrived. He made the process very easy understandable. It was such a relief to finally find someone who really took the time to help and an organization that made it very simple to reserve and purchase a vehicle. I would certainly recommend Alex and the ANH crew for your vehicle purchase.

Overall good experience. Knowledgeable team and a very quick process to purchase my new car.

I worked with Bob Ackerman and my experience was amazing!

There is so much I could say but I will stick to my most recent nightmare. Coolant light on right after purchase. They take it to a BMW and it's fixed. Great. Then on again and they say I have to bring to Honda. They tell me no rental as they dont know if the parts are covered under warranty. Make an appointment for a Monday and Tuesday night no call. I finally get a call Wednesday that they just looked at it and orders a part. fixes my door lock which was another reason I dropped it off. Surprise a rental car coveted 3 days after the fact. But it'll be ready by Thursday. So I don't bother with driving to Renton for a one day rental. Saturday am pick up car. Told coolant is fine light shouldn't come back on for at least a year. Halfway home light back on. Drive back to Renton and my boyfriend has to be firm to get me a rental. Max was amazing by the way. No one else. Told I'll get a call Monday. Tuesday I call because of course Bill in service cannot call. Wednesday I get told that they have no idea and it has to go to BMW and I have to return rental and start all over again oh and may have to pay the deductible I just paid last week! So my boyfriend calls again and they say they'll tow my car to BMW but still have to return rental. I return it because I keep my word. Manager was supposed to call us this am with an update. Never calls surprise. I get an email this evening saying I have an appointment today at 245 at BMW and they can't wait to see me? Um it's passed 245 and you were supposed to tow it there. I call BMW and they don't know where my car is. Are you kidding me? I will NEVER buy another vehicle from any Autonation. Shame on them. Once you sign the deal they are done with you. I have so many stories from that point until now. So disappointing. Oh and I asked them when I brought the car back, " Hey I know you don't clean the cars like other places but could you at least clean up your own

Bill was wonderful in advising me of what is need and had my vehicle completed on time.

The quality of the car wash in Honda Renton was poor. There was no intention to redo after 2 hours waiting for the oil change.

Very helpful and easy to work with. Jeff Burley was very responsive and helpful throughout the entire buying process. Art M. and Lori made the finance portion of the process a breeze.

Friendly and quick service.

These folks were great. The truck is great, price was fair, and it’s just what I was looking for. Thanks!!

paul is the goat PoStS mUsT bE 25 cHaRaCtErS oR lOnGeR

Just purchased the 2022 Honda Pilot Black Edition at Renton Honda?couldn?t be happier with the car or our purchasing experience! Maytawee ?Ty? Coleman was a very knowledgeable and friendly salesperson?she took the time to answer all our questions?and even some we didn?t know we had! She made sure to show me all the great features I was looking for on the car and made sure we got everything on our ?must have? list and more. Do yourself a favor and ask for Ty if you are looking to buy a car at Renton Honda!

We purchased our car here a few years ago. We've always had a really good experience and the visit the other day was no different. Had to do our standard maintenance, and I worked with Nate this time around. Nate was terrific, very personable, willing to listen ask clarifying questions & worked with me. Not once did I feel rushed, and they were able to finish my service in just over an hour. Thanks!

I found a car on the AutoNation website and reached out to them about checking out the car and a test drive. Worked with Mariano P. and Jeff B. in their sales dept. They were both very knowledgeable, trustworthy, easy to work with, and professional. Really made the buying process very easy. Lori T. in their finance dept. was also very kind, personable and professional. Their combined efforts made for a very positive experience. I highly recommend AutoNation Renton.

Great customer service ! Fast and easy and get you in and out in no time . Also if your car needs to stay over night for any additional work or diagnostic , they offer you transportation back home and a way back! Now isn’t that nice ? You don’t have to pay for it . Next time you go in for servicing on your Honda , request to see Andrew the service Advisor he’s the best and I highly recommend!!

Excellent customer service. Thank you so much Justine Ibanez.

Recently I purchased a Chevrolet Silverado from Raj one of the sales associates their and he was so professional and listened to exactly what I wanted in a vehicle. I would 10/10 recommend this dealership!

Worst car buying experience ever , took the month and half to fix seat they agreed to fix . Bought used part twice to try and fix it . Then finally bought new parts . And damage car while they had it . Then claimed it was that way when they sold it to us . Don’t buy from them . Go somewhere else .

Stay away from this location if you can (Especially if you live far from this location). I purchased a 2020 Honda CR-V in June from this location and still continuing to chase them in last 5 months for various things they were supposed to give me on the day of purchase. I wanted a Black car with grey leather seats and this was the only location that had inventory of what I was looking for , so choose to purchase at a location 40 miles far from my home. I am deeply frustrated for various reasons:  1) Provided wrong info on the vehicle (The vehicle does not have Traffic Signal Recognition but was told it does when asked over the phone as well as after the purchase, but finally admitted after taking the vehicle to them asked to show the feature). 2) The car was not cleaned well, it had obvious stains both inside and outside and their cleaning staff have left. I was offered full detail for later, which I was not able to schedule even after 6 months. 3) They did not inform me about the missing key and said that one key is lost and are backordered and would take weeks and want me to come back when the key is ready. After few weeks, when I called, they said the key is ready (They didnt even care to call when key came in) and can be picked up. When I went to pick up, they asked me if I booked an appointment with service for programming the key, which is surprise for me as no one told me to do that upfront. So they gave me the key that is not programmed and asked to schedule with service dept to program. The service department is a pain, I have been calling them for 2 months, and for 6 weeks, I was told that they cant find weekend appointment and would call me back which they never do. Finally I was able to secure a Saturday appoint for both programming the key and full details. When I arrived there, they said they dont do detail on weekend and have issue with their CS team wrongly scheduling it. Also, they said the key that I was given didnt have the metal key and ended up sending me back with just a half key. 4) My purchase included all weather mats and didnt inform me that they are out of stock and wanted me to come again to pick them. Over all I need to chase these guys a lot and had to make 5+ visits (Especially 1 hour drive). I would not choose them again if I have an option.

AutoNation lied to me about my Audi S3 inspection report and repairs that were supposedly done to this vehicle. They sold me a car that is not a fully functioning vehicle, as I was told it was, when I purchased it. They have not honored the promise they make in order to obtain business with your guarantee and have left me with a vehicle that has mechanical issues. The cruise control was not working and I notified them by phone and email within their 5 day guarantee period. Their response was "Its yours now, you own it." I took it to another shop to have it looked at. It is a $3100 repair just to get the car fixed enough for the cruise control to work. The supposed repairs that they said were done to the vehicle were in fact not! The bumper is broken on the inside therefore rendering the cruise control inoperable. Their response is "They inspected the car, therefore they will not do anything to repair it or make it function as it should." Once again, they refuse to stand by their supposed promise or guarantee. I have phone records and emails proving I notified them immediately that the cruise control was not working. Cruise control is a standard feature on a high end vehicle such as an Audi. AutoNation of Renton has misrepresented and lied about this car to me. The representative told me this car was repaired and everything was working! Even by insurance, with approved insurance repair shops. This was a lie. They did not do a full inspection of the vehicle or they would have known the cruise control didn't work. If a full inspection was done, then they knowingly sold me a car with inoperable features and intentionally lied about it. Which is against the law. Again, I have phone and email records showing I notified AutoNation of Renton immediately of the cruise control not working. So there is no question that either the inspection did not happen or your representative intentionally lied to me about the car. In addition, the managers have basically told me "You bought it, you own it!" What kind of business is this?! Not even an attempt to make it right! Is this seriously how you treat customers? I don't know how I could recommend this company to anyone with the treatment I have received after spending $30,000k with them. I hope to make sure others don't plan on spending any of their hard earned money at this joint either. They will NOT take care of you!!!!

We had a great experience here! Dave and Art were amazing to work with and we are loving our new Honda Pilot. We will definitely be coming here in the future and would recommend to any of our family and friends.

Maytawee and Mario were such a sweet team! From start to finish amazing customer service and an absolute pleasure to work with! Will be going back for a new car when needed and refer this location out to friends! Thank you team!

Didn't have a great experience, all I wanted was an oil change and it turned south from there. Quite a disappointment through all the followup too.

Aaron really straight forward and hooks you up!!!

Excellent service and very courteous employee

Nathaniel Tuttle was greatly helpful and knowledgeable. He took care of my needs.

I’ll never go to another dealership. The staff here is amazing! And you can’t go wrong with a Honda.

Dealer took more than the days expected to repair my vehicle but I’m happy with results, I understand some jobs will have unexpected extended time and we need to be patient.Great customer service and knowledge of their job.👍

First try included an online appointment in response to their own outreach which was supposed to make the process seamless and easy. But making an appointment online is useless if you get there and no one has coordinated the ordering of the part needed to do the work. Second time I came back after the part was ordered, I picked up my car at 5:15 since the sign on the door said 7 or 8 but the door is locked. Bill ignores me but the customer he's with opens the door. Bill is annoyed by this. I say hey there the sign on the door says you're not closed yet and Bill yells at me, I don't care what the sign says (seriously). I practically have to beg him to give me my car keys. Anyways, I get in my car and it wouldn't turn over for several seconds and I thought it might just be a fluke. Got it home and went to put stuff in the back seat and saw tools and parts and pieces of my car that were not put back together. Over the next few days the car continues to take about seven seconds to crank over when I start it. I called the service manager and he told me they are all very busy and must've just got pulled away towards the end of the job, that the "all points inspection" is just an observation of how things are doing under the hood and not necessarily in the back seat. There were notes that they started the car to be sure it was running fine but you can imagine at this point I'm highly suspect. He also adds that my car might be cranking over longer to start because of how the new fuel pumps are timing out, like it's probably something I should live with. So I have to explain that I'm not really willing to just live with it and that I do still think something is wrong and that I have little confidence they did the job correctly and should probably bring it back in for them to take it apart again and figure it out. He concedes something might be wrong. The third time I bring my car in I talk to Nate. Nate is pretty much the only human being I've dealt with here that I would ever want to deal with again. I'm told an o-ring was defective and needed to be replaced and my car starts fine now, which it does. I was going to answer yes to the question, do you feel the price paid for services was fair - since I paid zero - but I have to answer no. This was a recall to be done for free anyways, and they performed shoddy work and took up a ton of my time over the course of three Saturdays plus phone calls to get it straightened out.

From 1st contact (online inquiry) to delivery, everything was transparent and smooth. Salesman Paul Diep, went above and beyond in every aspect of the deal. I received a good deal on my trade and an excellent deal on the vehicle i purchased. The dealership as a whole presented a clean and professional appearance along with knowledgeable employees. World Class organization!! Paul Diep was the hero of day!! What a huge asset to any organization! Thanks!

Dear Manager at AutoNation Honda Renton, I want to thank you for the terrific employees that you have in all your Service Department. The entire customer service experience showed in my interaction with them is a credit to the entire AutoNation Corporation in the country !!!! I returned home with nothing but positive comments about this world class educated and excellent employees. I already know that AutoNation Honda Renton customer service is great because is the reason that I’m a long time client but until now I found that you guys have the most friendly staff that ranked way beyond my expectations. I will certainly tell my friends about you, and AutoNation Honda Renton for years to come. Sincerely, Oscar Hurtado

Aaron is one of the service advisors here and he is super friendly and helpful. He was upfront with the possible wait time being longer than expected due to short staff which was much appreciated. Then, he was able to get my services completed in a timely manner and quicker than expected. I haven't always had the best experience here but working with Aaron has changed my mind.

Great price and customer service!

I was given the best buying experience. Sales representatives were professional, and determined to see that i got what I wanted.

Excellent customer service and care

Very approachable and helpful! The service agent was helpful with answering my questions.

I bought a 2021 Civic Sport and it had a knick/scuff on the leather of the steering wheel. I took it in and the service rep said it will be replaced with a new wheel under warranty. He schedules me an appointment and I return the following week. When I arrive at the appointment, they say that the wheel damage isn’t covered by warranty? They say that it can only be covered by warranty if the damage was done at the factory, but the car had 7 miles when I bought it. They say the best they can do is get it filled in, but who knows how long that will hold up. While I’m waiting for my rental car to be dropped off, I notice they start putting my brand new car through their automatic car wash with telling me or asking me, scratching the day lights out of the roof and tail lights. Keep in mind, I had the car detailed 2 days prior to dropping it off, and it clearly didn’t need a wash. I then tell them that I didn’t ask for the wash and that they scratched my car upon looking at the paint after the car wash. They rolled their eyes at me and said “What do you want me to do about it?”. I told them to fix it, and the service provider just said he’ll “tell his manager about it”, then sent me on my way with no kind of concern.

Had best experience at Autonation Honda Renton. Nhat was very helpful and direct as well as honest.

Had a great experience at AutoNation with Jeff B! The easiest auto purchase we've ever had. Jeff was honest and straightforward. We would certainly buy another car from AutoNation and Jeff B!

The people were very nice and helpful during the sale process. After the intial process you are left on your own to get things done. I traded in my truck for another truck Renton Honda agreed to remove my attached bed toolbox and fifth wheel hitch from one truck to another and install the toolbox in the new truck. I was left to make those arrangements to get it done. I had to go back 3 times to get it completed and I am having to install the tool box. Only reason I recommend them is because the sale process was easy and fast but don't expect any help after the sale.

Quick and efficient. Test Drive at 1:30, home with a new car by 4:00. Jeffrey Manginsay is great to work with.

Great customer service! Advisor assisted: Aaron Ross

Aaron was quite helpful! I would highly recommend him.

Promised to have repairs completed at certain time Very important to us to pick car up on time. We had to keep calling Doxon for updates. They didn?t complete till way past promised time. We had to pick up next day which caused significant inconvenience.

It was awesome experience buying a new 2021 Honda CR-V car at Auto Nation. Michelle helped us get the car at a very good price. Thanks!

Found the car online and visited the lot the same day. Pablo, the sales rep, was easy to talk to and was very authentic and unassuming. The only downside was the longer wait than what I expected to buy the car with cash. However, overall, that was a small inconvenience as they took good care of me while I waited.

Purchased vehicle and air conditioning does not work.when test driving vehicle we did notice air conditioner not working well but did not think much of it until weather started warming up.you would think that when you check vehicle?s that would be something you test?

Left my truck overnight to have a CD player put in. When I returned the next afternoon the CD player hadn't been installed. I had my 104 year old Grandmother with me and we had to wait. It should have been ready when we got there. My Service advisor was great but this should have been followed up on before I got there.

Honda of Renton allows one to estimate the value of a trade, and recieve a fair price without the ?grind? of negotiation. They honor their estimates made on line! What a pleasure to do business this way. Over the years I have purchased 25 cars and consider this my best and most effortless purchase. Good job!

Very professional and accommodating. well prepared for the questions I had and also transparent about pricing. Love the new civic. Thank you Raj!

The staff works hard to ensure your satisfied. Understaffed and over worked they still maintain a smile. As we get back to normal it’s good to know Honda is still providing service. It may take a little longer but it’s worth it

BEWARE! Bought as is used car and engine blew up 6 days after driving off lot.

I?ll recommend this dealer because they have what I was looking for. And I highly recommend Linda She?s the right person to help you get the car that you want and need She answered all my questions and she was so patient with me because I spent like five hours in the store trying to find the right car for me.

He?s made me feel comfortable and trust him with my car and let me know any concerns I may have. Always built connections with his Latino customers

Aaron Ross was amazing. Extremely help he makes me wish my car was broken so I could come back

Great service throughout the whole process even when we sealed the deal

My lifetime warranty battery died for my Honda Pilot. I purchased it at Renton Honda, so I returned there for service. The unfortunate part was having to have it towed into Renton Honda to be tested and the car to be tested. However, the highlight was the rep who took care of me. Justin went above and beyond what I would normally expect. His follow thru was fantastic. Also, his ability to communicate and general knowledge were exceptional. I would highly recommend working with him.

Should not lie about things that are wrong with the car to take peoples $ went to and got 2 more Opinions and they told me the same thing there’s nothing wrong with your car. The fact that you guys thought you were going to take advantage makes me sick. I will let everyone know about my experience.

Very friendly staff.. The were also very knowledgeable.

Great selection of cars. Very nice people as well.

I would never again buy a vehicle from this dealership. I purchased a 2020 Crv and the dealership sent the vehicle without a temporary tag and I’m still waiting for license two weeks later! NOT A HAPPY CUSTOMER!

Tony was great he made the process go smooth!

All around great! Customer service was on point. They had a great selection of new and used cars!

I had been looking for particular car for a month, and finally found one at AutoNation. Since the listing was new, no pics were available on the web. However BurelyJ was able to promptly text some phone pics and verify the condition of the vehicle. With that said, I was able to reserve the car for pick up. I picked at Saturday morning, showing at the dealer at 9:30 for inspection and test drive, and out the door at 11. That's right - just and hour and half to make the deal.

Excellent customer service. Everything was explained in detail and all our questions were answered. I was very pleased.

My new car had a recall and when I called to book an appointment to get the recall fixed, I was told that I would be called back before my appointment to make sure that they are ready for the repair. I was never called back, and when I showed up to my appointment (25-minute drive), I was told that they do not have the part to fix the recall and that they'd call me when they have it. They could have called back and told me the part wasn't ordered instead of letting me make my way to the appointment only to send me home. Such a waste of time.

Recently bought a 2021 Passport Touring at AutoNation Honda Renton and had a great experience. Very professional environment, great customer service, and very competitive pricing for vehicle/accessories. Highly recommend considering AutoNation Honda Renton for your next car purchase.

Met with Jeff the online manager. Very easy to deal with. No pressure selling needed. He listen to what we wanted and found our perfect match.

Aaron was helpful as usual. The service didn?t take too long either.

Took advantage of a discounted coupon for an oil change and tire rotation. Waited about an hour. Very professional. No issues.

Bill is awesome and is a good help keeping my car in great shap3.

Ty Coleman is a pleasure to work with.

I was able to do everything online, and Jeff Burley helped guide me through the process. No hassles at the dealership about extras etc.

Mindi made it easy and went beyond what was expected to help us even after we made our purchase.

The car drives very good, safe, and comfortable. Customer service was great and I purchased my new car successfully

Service advisor was helpful and knowledgeable. The waiting area was clean and comfortable.

We've gone here several times for services and the staff takes care of us every single time. Everyone is always so nice & welcoming! This isn't our closest Honda place we could go to for services but we choose this one every time because of their amazing customer service! Aaron is especially a staff member of great service! He was very kind & made sure our car got everything in needed for our 10k service. Thank you Aaron!

One of the best car buying experience I have ever had. Fast location of vehicle of choice. Excellent review of technical features. Sales and financial employees were very friendly - no pressure at all. I would highly recommend Autonation Honda if Renton to my friends.

Everyone was very friendly, helpful and did the job in a timely manner.

Appreciated your services, from the welcoming services, Ty is a great dealer with a great heart.

I brought my car in for multiple issues. The service team addressed each issue with care. I was provided a rental car at no charge, and they even found an issue with my battery I was not aware of. I am so happy with the service I received at AutoNation of Renton

I forgot gentlemen’s name he was working on March 31 awesome service super friendly I’m for sure gonna bring my other Honda’s he deserves a raise

I had the worst experience with the service advisor Bill Ackerman, who was rude and kept delaying my service appointment. He was extremely demeaning and made my oil change maintenance past due by 172 miles for absolutely no reason at all. He also delayed the repair of my gas door, which was still not fixed after 3 days of maintenance so I must return again. Thankfully, I was able to communicate with his managers Justin Ibanez and Charles Hart. They were very pleasant and understood the concerns I had over the treatment I received from their employee. If you want to go here for repairs, avoid Ackerman because he’ll waste your time and money.

Excellent and quick service. I was able to drop my car off and get it taken care of in less than an hour.

Raj was great. The finance team was so helpful and I am VerY happy with my purchase! 10/10 will return when I buy again.

The whole thing was easy start to finish. Shopping was easy and service was excellent. I only give "repairs" 3 stars because the truck I bought still had issues after going through their inspection process. Ultimately, a no hassle full refund was carried out as promised. A great team of people you can trust.

I went in to buy a used car that I had thoroughly researched before I arrived. I was ready to buy it before I got there. AutoNation had pre-priced my trade online and after verification of my claims, paid exactly what they said they would. Sam, the salesperson assigned to my request, was attentive, supportive, efficient and responsive. I am impressed with the level of service provided so far. My only somewhat negative observation is that the building housing this dealership is cavernous. It's a long walk from the door to the desk. You could house a city in there. Perhaps a people mover system would be appropriate. However, that doesn't impact the services provided.

Hands down the easiest car buying experience we have ever had. We were literally in and out the door in about one hour. Kevin was awesome to work with also! Highly recommend!

Wendy was fully present, friendly an d personable.

Wendy, my service advisor, was awesome! She was professional, courteous, kind and caring. She gave me her undivided attention and made sure my car got fixed. Her customer service exceeded my expectations! Thank you Wendy! I have not been at this Renton facility for years. I know for sure I will come back.

Staff was great and listened to what you want. They did not push other cars onto you.

Ty was amazing, i already new what i wanted and what i was looking for but any questions i had she answered or found out. I came in to look/test drive a CR-V i was a first time dealership buyer. She had all the information i wanted printed and ready, the car was ready to test drive. I drove it home that day! Will be recommending her to anyone who is looking.

Bill Ackerman is always helpful and courteous.Kudos to him,he always has good customer service.

Friendly service. I appreciate professional service provided.

Got my oil change. Was in an out in 1 hour. Fast and friendly Service.

I sent a message 4 days ago about a concern with a recent service visit, no one has bothered to call or email me back.

We had timing belt package done on 12/30/19 for our Odyssey. 9/25/20 went in for brake check and oil leakage. The advisor recommended to place the new front break pads and both sides of Axle Seals. After the jobs done, the oil leak still found, on top of that a random noise was found from the new brakes. On 1/16/21, our new advisor Cage Mattioda helps identify the real cause of the oil leak which regain our confidence on your service. He is a trustful young man. We appreciate his service very much.

I had a factory recall on my vehicle my experience was wonderful. Wendy made my experience so easy very helpful highly recommend her to anyone who walks in there for service.

Great experience fast and easy The lady that helped me her name was Wendy she was awesome instead of saying what I needed and she gave me options about my situation overall the experience was great

It was time for an oil change. They did a wonderful job. I didn't expect such a quick turnaround. In at 10:20, done at 10:46 with multi inspection and car wash. Nice!

Terrible customer service, my salesman didn’t know what he was doing. No one even went through the car with me, they said they detailed it and it wasn’t detailed. I bought the car before arrived at the place and I was waiting an hour still, no one said anything and the place was devoid of customers, they didn’t have my title ready. They didn’t have my purchase order filled out correctly, I’m standing in line to register the car, I call my salesman, he has no idea how to help me, but he’s cocky enough to keep saying I have the right paperwork: finally he figures out he’s wrong and then asks me to wait at the registration office a half hour till the finance person gets there. Nuts

Great customer service representatives Aaron very helpful

Bill was super friendly. He called me to remind me that my car is done.

Bought a beautiful 2017 Chevrolet Suburban Premier from Mike Sharma at Honda Renton. Was a great experience from start to finish. No pressure, no hassle...gave me a solid deal on my trade in and located a 2.74% rate at a local Credit Union. Couldn’t have been happier!

They were extremely accommodating and the paperwork was already prepared before we got there. This was the most painless experience of buying a car I?ve ever had!

Not only did I buy my car at Renton Honda I always go to them for any issues it might be having and for regular service checks. They are always super helpful and I've never felt like they have tried to give me a service I didn't need. All around would recommend.

Excellent Customer Service.

Service time took 4 1/2 hours. Arrived on time for the appointment and was told " we are running behind". If I had known it was gonna take that long, I would have rescheduled.

If you want great customer service, see Arron. Every time I go he takes care of me.

The customer service was great. Everyone was welcoming and kind. It was nice not having to hassle with negotiating.

I was at the shop with an appointment and it still took about 2.5 hours.

My 2020 Honda fit had been sitting for months and had problems starting. I brought it to Autonation on short notice

I?ve always brought my Honda Pilot to Renton Honda for oil change . The service is always good. The service advisor is very professional. They tell you what needs to done with the car to make it last longer but they never upsell you. Clean facilities too!

I brought my car in for service last week and my rims were scratched by your technicians. I’m not happy at all and need this resolved ASAP!

Excellent service from start to finish...very easy process.

I went to autonation to purchase a car I saw on this website. The sales manager wanted to rip me off with unnecessary add-ons and made up charges even though the apr was to the roof. Honestly, I should stop buying cars from bank owned car dealers masquerading as independent companies.

I would definitely recommend this place. My car was ready when I got there. Great costumer service.

We had a fantastic experience at this dealership! Mariano Prado was our sales person and he provided exceptional customer service. He was fully transparent with us at every stage of the buying process and it was apparent, up to when we drove our new car off the lot, that customer satisfaction was a top priority to him. Mariano is worth asking for by name! We couldn’t be more please with our experience.

I was told it would take about an hour and a half to have oil change and tire rotation. I was surprised to have the car ready in 45 minutes.

Literally the worst experience I've ever had at an auto shop. We brought our car in because the check engine light came on and they called back a couple hours later saying that we needed too fix a whole list of problems. After paying to have them fixed, we left and our check engine light was still on. Looking at the receipt, they wrote that they couldn't figure out the problem due to an insufficient charge on the battery (they could have easily charged it or swapped it to perform the $140 test we paid them for). We called them and they said that the things they replaced were just for routine maintenance because of our cars mileage. They didn't say anything about this to us leaving us out over $1000 dollars. What did they do to rectify it with us? They offered to look at it again for free. Thanks for the worst car service I've ever had.

Did not have any complaints. Salesman was courteous.

On Black Friday I saw that a new suv came onto the autonation website, it was 200 miles away. I called them to see how the process would work. Over the weekend we got all the paperwork figured out. I worked mostly with Linda who answered all of my questions and always replied promptly. Within two weeks the vehicle was delivered. I have to say the Renton staff so much more kind and respectful than my local Honda dealer. Thank you again autonation Renton for such great service and a special thank you to Linda!

I have getting my Honda serviced here since I bought it.

Took my 2019 CRV for service on 12/2/2020. My service representative, Bill Ackerman was very congenial and helpful.

Aaron Ross, is courteous, professional and always makes sure my Honda Service experience is effortless. That is why I will continue returning for service to Auto Nation Honda

Salespersons was informative and the facility is well kept

linda was very helpful and friendly during the entire buying process for my new civic!

Really appreciate Aaron and his diligence in getting my part ordered.

Took my car in for service, oil change etc., customer service was excellent ... I waited in the waiting area which is always very clean and nice. Was out of there in less then an hour.

William gave us the best exerience possible! He was honest, knowledgable, funny and helpful. I do suggest that AutoNatin mske more accomodations in their prices and what they offer, but Mr. Ackerman is not responsible for that. He was great! Also, we had just (10 days earlier!) bought the vehicle from AutoNation and then had to come in for the 60K maintenance service, which was not performed by previous owner. Integrity would normally inform us of this or give us a discount. Big chunk of change for a non-warrant covered item. We even bought the Platinum package. Ugly surprise.

I had been taking my used Honda Odyssey to AutoNation for years and loved the service department because they were always helpful in letting me know what needed to be done and what could wait. After the last round of repairs, we knew it was time to get a new car. I had my heart set on a hybrid and visited several dealerships including AutoNation. AutoNation was the only dealer that welcomed me in and showed me that they wanted my business. Pye went above and beyond to not only show me what I was looking for but asked a lot of questions to be sure that what I thought I wanted would really work. In the end, it was because of this that we did not return to any other dealer to purchase our new hybrid. The Honda CRV was a perfect fit for our family and we are happy to be staying with the AutoNation family.

Best experience I have ever had buying a vehicle. Friendly, courtesy, patient and not pushy. Worked well with negotiating. Would definitely buy again from here when the time comes.

I didn't wait long to check in or the service. The service advisor was quick and friendly. He went through the history of my cars services to notify any upcoming services on my vehicle.

I was very satisfied with the service performed on my vehicle. The technician, Justine Ibanez, was very knowledgeable and provided good information. He had the gone beyond my expectations.

Bill Ackerman is always so helpful and very knowledgeable. He goes above and beyond to make sure you?re taking care of. Thanks Bill!

Aaron was courteous and quick in our interchanges. He secured shuttle service for me. My car was repaired on schedule. I was very happy with the good customer service. The shuttle driver was courteous, kind, explained the process, provided updates on his arrival. Excellent.

Great service. Courteous customer service!

Service adviser very rude not even wearing the mask at the time

They were transparent and honest. Friendly reps who took the time to really find the right car for me. Would recommend.

Very please with my visit. Wonderful staff, helpful and not to pushy

I was so impressed with how the sales staff let the car sell itself. When I arrived, the salesperson handed me the keys and walked away. This allowed me to view the car alone without pressure. I was then asked if I wanted to test drive it. Took a copy of my driver's license and told me to have a nice drive. When I returned, he waited for me to approach him to ask for more details. During the actual sale, I was told the price was already marked low and that their procedure was no haggling. They offered a 5 day 250 mile 100% money-back guarantee, no questions asked. I will recommend AutoNation to anyone looking to buy a car!

I have been a customer of Renton Honda for the last 24 years. I purchased two new vehicles from them and had all my maintenance done there. I have always received the best of customer care and satisfaction, as did my vehicles. I always recommend them to friends and continue with my vehicle maintenance at Renton Honda.

Great price. Very helpful getting me what I wanted without being pushy.

After driving my car for less than 5 months, he turned to be a LEMON. Issues with the Bluetooth and GPS, Electrical, and missing parts from the manufacturer. I have taken the car to the dealership over and over again, and they don’t do anything to fix the vehicle. I’m still having issues. Interesting to say that since I contacted Honda, the dealership started to send text, mail, and email about buying a new car using my HRV equity. Why would I buy a new car when my car is new? Clearly, they know the car is a LEMON and don’t want to do the right thing. Very disappointed with Honda and the Dealership.

BUYERS BEWARE - TL:DR: First off, salespeople were great, car we purchased is good. You might think this means you should buy here. I would recommend you do not. The short reason: their finance team was incapable of processing a cash transaction, treated us very poorly, acted very unprofessionally and the managers took no action. We never asked for money nor "free-bees", just some human decency. Given this experience there is NO REASON to purchase from this dealership, you can easily get better prices elsewhere and you will get treated better by a random craigslist seller than this team. Reading other reviews you can tell that this team is skating by on good reviews from past teams. THIS IS A NEW TEAM, LOOK AT RECENT REVIEWS. More depth: We made the decision to purchase a car in cash from this dealership. It was delivered to our door ~4pm. We filled out paperwork, they said "congrats" and started walking away. We let them know we had not paid yet (maybe we should have just let them walk). Turns out the finance guy (Joshua) just didn't do any of the payment work. Again, we were paying in cash, nothing fancy. 3 hours later, standing in the front yard on the phone the whole time, Joshua assured us that the only way forward was to pay in part that evening and the rest the next morning. He let us know the bank was having problems, there were cash limits, etc. we felt very chastised and embarrassed. They took the car we had just filled out all the paperwork for and drove it back to the dealership. Taking a majority of the cash from our accounts as well. No apologies, no empathy, really ruined what should have been an exciting day. The next morning Joshua told us that actually our bank was having problems, and they couldn't finish the transaction. Despite having taken out a huge sum from our accounts a few hours before. Joshua made sure to patronize us "are you sure you have the money in your account?" over and over again. We were also assured - for hours - that there was nothing they could do. We apologize and bashfully try to reach out to the bank - it really seems like "our fault". 3 hours later - after 6+ calls to the bank - it turns out the bank was not the problem, Joshua just didn't know how to process the transaction. "The dealership was going to need to retry in the evening". We were pretty frustrated, but kept our cool. It was a day wasted, but people make mistakes and we should have been in the clear. So... not our fault. At this point we loop in the manager (Tom). We dont want any deals, we just want our car, and honestly want to stop working with Joshua. Both of us are missing work at this point, just trying to get the purchase across the finish line. We feel trapped because they had all the paperwork and the car. Tom tells us he will intervene. That night, right before closing, Joshua (ugh) gives us a call back. We complete the transaction (woo!). We ask for an ETA on the car, "I'll get someone to bring it over right now". We wait the expected ~20min, only to get a call back from Joshua (ugh) asking how important it is that we get the car today. We let him know we would like this to be over with, so yes, tonight please. He says he will bring it over personally. Two hours later, after 9pm, he calls to make sure we still want it today, we say yes. "Okay I'll head over now". We ask for an ETA, he responds "However long it takes for me to get there". 90 mins later Joshua shows up with a coworker, the co-worker does not have a mask on, Joshua is wearing his mask incorrectly around his chin. At this point it is 10:30pm, Joshua stands right over us as we re-do some paperwork. We ask for the spare keys/manual etc. Joshua replies "Thats not my job, I do paperwork, what do you want from me?". His mask-less coworker then pulls the aforementioned spare keys and manual from the passenger seat and says "oh, you mean these?". We reached out again to the manager, Tom, again just to let him know. "Well you have the car. You know, we are one of the highest reviewed dealerships in the country. There isn't really anything I can do". I cannot stress this enough - do not buy from these people - do not trust them with these purchases.

BUYERS BEWARE - TL:DR: First off, salespeople were great, car we purchased is good. You might think this means you should buy here. I would recommend you do not. The short reason: their finance team was incapable of processing a cash transaction, treated us very poorly, acted very unprofessionally and the managers took no action. We never asked for money nor "free-bees", just some human decency. Given this experience there is NO REASON to purchase from this dealership, you can easily get better prices elsewhere and you will get treated better by a random craigslist seller than this team. More depth: We made the decision to purchase a car in cash from this dealership. It was delivered to our door ~4pm. We filled out paperwork, they said "congrats" and started walking away. We let them know we had not paid yet (maybe we should have just let them walk). Turns out the finance guy (Joshua) just didn't do any of the payment work. Again, we were paying in cash, nothing fancy. 3 hours later, standing in the front yard on the phone the whole time, Joshua assured us that the only way forward was to pay in part that evening and the rest the next morning. He let us know the bank was having problems, there were cash limits, etc. We felt very chastised and embarrassed. They took the car we had just filled out all the paperwork for and drove it back to the dealership. Taking a majority of the cash from our accounts as well. No apologies, no empathy, really ruined what should have been an exciting day. The next morning Joshua told us that actually our bank was having problems, and they couldn't finish the transaction. Despite having taken out a huge sum from our accounts a few hours before. Joshua made sure to patronize us "are you sure you have the money in your account?" over and over again. We were also assured - for hours - that there was nothing they could do. We apologize and bashfully try to reach out to the bank - it really seems like "our fault". 3 hours later - after 6+ calls to the bank - it turns out the bank was not the problem, Joshua just didn't know how to process the transaction. "The dealership was going to need to retry in the evening". We were pretty frustrated, but kept our cool. It was a day wasted, but people make mistakes and we should have been in the clear. But... not our fault, in the end, and it sucked that Joshua made it feel that way. At this point we loop in the manager (Tom). We dont want any deals, we just want our car, and honestly want to stop working with Joshua. Both of us are missing work at this point, just trying to get the purchase across the finish line. We feel trapped because they had all the paperwork and the car. Tom tells us he will intervene. That night, right before closing, Joshua (ugh) gives us a call back. We complete the transaction (woo!). We ask for an ETA on the car, "I'll get someone to bring it over right now". We wait the expected ~20min, only to get a call back from Joshua (ugh) asking how important it is that we get the car today. We let him know we would like this to be over with, so yes, tonight please. He says he will bring it over personally. Two hours later, after 9pm, he calls to make sure we still want it today, we say yes. "Okay I'll head over now". We ask for an ETA, he responds "However long it takes for me to get there". 90 mins later Joshua shows up with a coworker, the co-worker does not have a mask on, Joshua is wearing his mask incorrectly around his chin. At this point it is 10:30pm, Joshua stands right over us as we re-do some paperwork. We ask for the spare keys/manual etc. Joshua replies "Thats not my job, I do paperwork, what do you want from me?". His mask-less coworker then pulls the aforementioned spare keys and manual from the passenger seat and says "oh, you mean these?". We reached out again to the manager, Tom, again just to let him know. Tom said: "Well you have the car. You know, we are one of the highest reviewed dealerships in the country. There isn't really anything I can do". Overall we just wanted to be treated with some decency. In our minds, the only reason to go to a dealer is to avoid this kind of behavior. Needless to say, we were extremely disappointed. If you are reading this, you should definitely avoid this dealership.

BUYERS BEWARE - TL:DR: First off, salespeople were great, car we purchased is good. You might think this means you should buy here. I would recommend you do not. The short reason: their finance team was incapable of processing a cash transaction, treated us very poorly, acted very unprofessionally and the managers took no action. We never asked for money nor "free-bees", just some human decency. Given this experience there is NO REASON to purchase from this dealership, you can easily get better prices elsewhere and you will get treated better by a random craigslist seller than this team. Reading other reviews you can tell that this team is skating by on good reviews from past teams. THIS IS A NEW TEAM, LOOK AT RECENT REVIEWS. More depth: We made the decision to purchase a car in cash from this dealership. It was delivered to our door ~4pm. We filled out paperwork, they said "congrats" and started walking away. We let them know we had not paid yet (maybe we should have just let them walk). Turns out the finance guy (Joshua) just didn't do any of the payment work. Again, we were paying in cash, nothing fancy. 3 hours later, standing in the front yard on the phone the whole time, Joshua assured us that the only way forward was to pay in part that evening and the rest the next morning. He let us know the bank was having problems, there were cash limits, etc. we felt very chastised and embarrassed. They took the car we had just filled out all the paperwork for and drove it back to the dealership. Taking a majority of the cash from our accounts as well. No apologies, no empathy, really ruined what should have been an exciting day. The next morning Joshua told us that actually our bank was having problems, and they couldn't finish the transaction. Despite having taken out a huge sum from our accounts a few hours before. Joshua made sure to patronize us "are you sure you have the money in your account?" over and over again. We were also assured - for hours - that there was nothing they could do. We apologize and bashfully try to reach out to the bank - it really seems like "our fault". 3 hours later - after 6 calls to the bank - it turns out the bank was not the problem, Joshua just didn't know how to process the transaction. "The dealership was going to need to retry in the evening". We were pretty frustrated, but kept our cool. It was a day wasted, but people make mistakes and we should have been in the clear. So... not our fault. At this point we loop in the manager (Tom). We dont want any deals, we just want our car, and honestly want to stop working with Joshua. Both of us are missing work at this point, just trying to get the purchase across the finish line. We feel trapped because they had all the paperwork and the car. Tom tells us he will intervene. That night, right before closing, Joshua (ugh) gives us a call back. We complete the transaction (woo!). We ask for an ETA on the car, "I'll get someone to bring it over right now". We wait the expected ~20min, only to get a call back from Joshua (ugh) asking how important it is that we get the car today. We let him know we would like this to be over with, so yes, tonight please. He says he will bring it over personally. Two hours later, after 9pm, he calls to make sure we still want it today, we say yes. "Okay I'll head over now". We ask for an ETA, he responds "However long it takes for me to get there". 90 mins later Joshua shows up with a coworker, the co-worker does not have a mask on, Joshua is wearing his mask incorrectly around his chin. At this point it is 10:30pm, Joshua stands right over us as we re-do some paperwork. We ask for the spare keys/manual etc. Joshua replies "Thats not my job, I do paperwork, what do you want from me?". His mask-less coworker then pulls the aforementioned spare keys and manual from the passenger seat and says "oh, you mean these?". We reached out again to the manager, Tom, again just to let him know. "Well you have the car

I bought a 2020 Honda Civic Hatchback Ex. They make it happen! Thankyou guys!

Always excellent work. Any oversite or issues are always taken care of. Will always use this service center.

I went there n without an appointment and Aaron took me puedes n for my car maintenance but not to not that. I explained to him that I was heading out of town and he made it happen. Thanks Aaron you are fantastic guy.

PYE was the salesman I was working with. He was very easy to work with and go me into exactly what I was looking for. Better even. I drove from Arlington to Renton. I would recommend honda autonation and PYE!

Great customer services. Nice waiting area. My car being serviced by this dealer since 2005.

Pablo was great and answered all my questions. Came in for a test drive and left with a purchased vehicle.

Just moved to Seattle this year, and first time getting my car serviced at the Renton location. Aaron and the whole team were so awesome! Going in for service definitely didn't seem like a chore.

Great experience! Good and quick service!

Bill Ackerman?s customer service was great from start to finish. Once I pulled into the service area, he was friendly, answered all my questions, and saw to it that my car was serviced in an efficient and timely manner. Much appreciated!

Made the schedule for an oil change for my 2015 Honda Civic and it was simple and easy, Manny, the service manager i talked to made it easy to find an open spot for the week i was free and when i took my car to the dealership, he explained the process of how they did the oil change and how long it would take. 10/10 would suggest this to family and friends, and come back to their service department.

I was actually late on my appointment but Manny Culala still took my car to be serviced. He was very polite and professional. I?m absolutely coming back for more services! Thank you.

I had a problem with my 2015 Honda Civic and i had a hunch about it. I called Honda and was referred to the service department to Manny who went out of his way to assist me. He personally made sure that my car was within warranty and fixed in a timely manner. 10/10 will come back and suggest this place to friends.

Jeffrey Manginsay is the guy you go for, he made it happen. I would have never thought I could or would afford Honda Pilot Touring 2020 and also thanks to the finance manager who made the whole process so easy to understand and affordable.

Fair price paid for my car whole thing took lees than 1 hour would recommend you consider this service

Just came in for an oil change and to get some new wiper blades.

Great service. Paul was an excellent salesman to work with.

Jeff Burley at AutoNation was a delight to work with! He let me take the buying process at my own pace. It was a very relaxed and enjoyable buying experience and I ended up with a fabulous car.

Aaron from the service department was very helpful and polite. He was able to help me out and make it all very easy fpr me.

Paul was very helpful! He was not pushy and helped us get the best deal, very kind and great service!

I went in for an oil change and the staff was very friendly.

I have only ever driven a Honda. I had been taking my old Honda to the auto nation in Renton for 13 years, and they were the only place I would go when it came time to buy a new one.

My only issue was that I had a 11:30 a.m. appointment and my car wasn't seen until almost 1 but they rushed it through and within 15 minutes it was complete. I appreciated the rush as I had an appointment I needed to get to but not getting your car looked at almost 90 minutes after the appointment is set just for an oil change is a bit much.

Two days after the service completed I receive an email coupon for 25% off parts and labor that the dealership won't honor. Tires were rotated and a few days later the tire low inflation light came on. Took car to a tire shop and all four tires were low on pressure. Also, asked for a maintenance schedule since there is not one in the owner's manual. Never received it even though the service person said he would try to get me one.

Excellent dealership to shop! It’s our second car bought here and one other from former owners. We love the huge indoor showroom and the sales staff and mgrs are all very helpful and knowledgeable. Teresa my wife really loves her Honda 2020 CRV Touring and loves all the safety and the ride is excellent. There is a reason why this Honda is their best selling model and you owe it to your self and your pocket book to shop here for your next Honda!!

AutoNation Honda had all four tires in stock I needed to be replaced. They put them on hold before I dropped my car off and everything was all ready for me to just leave overnight and pick up the next day. They also did a full inspection and gave me recommendations of what needs to be repaired for my next service. My service advisor was very friendly and informative and helped make it a smooth and fast transaction with all three kids in tow :)

good people & good service

I love my new car and enjoyed every moment I was at the dealership to purchase my car.They were prompt in answering my questions and made every possible way for me to get a car that suits me.big up to the team!

I am happy with my service this time. Omal did a great job and I think I will be coming back. Thanks

We have been a Honda car owner for so long. We are a customer satisfied from buying to repair/maintenance, employees are very courteous and accommodating. We highly recommend AutoNation Honda of Renton.

Thank you for your help and fast service! We got car last year and Igor did a great job helping us pick the right car for us! Even now when we have to get our car serviced he goes above and beyond helping us with all the details and all the process! They all do a wonderful job and make us feel like at home! Thank you!

Brought my car in for service during the COVID-19 crisis. Despite the stress, the service manager was wonderful, my car was serviced quickly, and it was a great experience.

Great customer service and car care that is consistent and dependable!

Terrible Management to a Vet.

Aaron Ross was very attentive to my service needs and was extremely professional. I look forward to working with him again the next time I bring my car in for service.

Fast service, great customer services The advisor Aaron Ross was really friendly and helpful, he helped me with fast paper works, and took care my car right away. Thank you Ross.

I had a great experience. They quickly got me in and out with exactly what i wanted.

Completely satisfied with the overall buying experience.

Do not buy a car from this location, terrible customer service from service department, will not cover a known paint problem, and no loaner cars available, search other Honda locations.

I feel taken advantage of, I came in for an oil change and that service advisor said I needed my 30,000 mile service at $645.00. I wasn?t prepared for that so opt for the alignment, oil change, tire rotation $173.00 I was quoted. After 2 hours, I didn?t get my tires rotated because they didn?t need to be. Checked the specs on the alignment and they barely touched it please check the specs. All I should have gotten was an oil change.

Great service! I brought my 2017 Honda CRV for a recall on the gear shift. I received prompt friendly service. I waited for less than an hour in comfortable waiting area. Very clean and friendly atmosphere. I particularly happy that my car was washed and vacuumed. My experience was stress free and was very satisfying.

Everything's great as always - why I keep going back. Most recently was for a headlight that was out; glad I did, too, as while the tech thought initially he MIGHT be able to stick his hand down to get to it, turned out everything was squeezed in there a little too tightly for him to be able. 5 stars; highly recommended.

Great staff and good service :-)

The service is great and the personnel are very thorough explaining what to be done to help you keep your car safe and running like new .

Called AutoNation Renton and explained that my 91 Civic wouldn't start. I spoke with Manny Culala and he suggested to have a diagnostic test performed. I agreed and Manny set up a appointment for the next day. After having my Civic towed to AutoNation Renton. Spoke with Manny Culala and asked if they could my Civic a complete check up. Manny suggested a 120,000 mile check up, and printed out what was included in the check up. I agreed and he explained the estimated cost for the check up. The next day Manny called and said my car was ready for pick up. I texted Manny and asked for a ride to the dealership. Within 20 minutes a nice man showed up to give me a ride to the dealership. Upon arrival Manny explained everything that was performed and why the car didn't start. Manny also stated that the mechanic suggested three other issues that needed attention. Manny stated that some of the parts have to be ordered .I told Manny to go ahead and order the parts and send me a email when the parts arrive. Manny is a very important asset to the service department . THANK YOU, MANNY CULALA FOR YOUR POLITE AND COURTEOUS Assistance!!!!!!

Manny Culala met me at the door with polite and professional gesture, immediately catching my confidence my business is welcome. Provided accurate diagnosis and service was fast/accurate.

Always will have my Honda serviced here. Regular quality maintenance equals vehicle?s life. Aaron the Service rep was GREAT.

Excellent customer service i would take my car there for service again.

My experience with Renton Honda was excellent. The salesman I worked with, Jeff Burley, is a seasoned professional and very easy to work with.

Great customer service and fast service

Manny in the service department was very helpful and knowledgeable. Thank you!

This was a return visit to AutoNation and because my initial experience was very positive overall even though I purchased and returned a car under the five day 250 mile no questions asked return policy. The second time around was very professional and a relaxed trial and purchasing process

Service I received was quick and staff was great. I asked how long my service would take, received a rough estimate and got my car back within that time frame.

Best service and totally professional . Best Honda dealership in PNW.

A very good customer service

Very clear recommendations when getting my car serviced not to pushy when I denied a couple recommendations

Excellent experience. Very professional. Love my CRV

They have a very good customer service. I will recommend honda renton to my work facilities

Great customer service. Not pushy, very considerate and the overall buying process was done quickly.

Great place to buy a car! the customer service was great and the overall time it took was very reasonable.

Very professional, transparent, and made the process simple. Purchased a 2011 BMW 550i and found that the vehicle had all the service records and was in great shape.

Recently my wife and I were shopping for a like-new vehicle for her daily driver. We stopped in at AutoNation Honda in Renton WA and were greeted with respect and a smile. Our salesman, Omar, was professional, friendly and most of all, helpful!!!!! He worked very hard to insure our satisfaction with purchasing the vehicle and showed us all the things the vehicle came with!!! Financing was a breeze with AutoNation (the best financing experience I have ever had) and We would highly recommend AutoNation to anyone looking to buy or finance a new or used vehicle!!!!!!!!!!! GREAT JOB done by AutoNation.

Very fast quality work. I would definitely recommend friends and family and go back myself

I had my Accord towed in because of an accident that damaged its transmission. Our service writer Eric, was very professional. From meeting the tow truck, working with my insurance company, and handing back my keys, he kept me updated every step of the way. I was pleased with his willingness to help and for making the whole experience effortless. Eric even stayed late on New Years eve so that I could pick up my car and start the New Year off right. I can?t thank him enough. My car now has a new transmission and is running great again!

Great experience at the dealership on Saturday. Igor was good .

Always courteous and prompt to get work done immediately and ahead of any time estimates.

Made an appointment for service and was greeted at the door, and the service director told me my vehicle would be ready in two hours. It WAS! Excellent service!

Most of the time they do a good job but they let me down by not fixing a safety issue that I pointed out and did acknowledge the problem but let it go at that and didn’t tell me that didn’t fix it . I found out about 6 months later when I brought it to their attention again. I am still upset since it is a safety issue

My wife and I bought a new CRV from AutoNation Renton last week and it was a great experience. Mindi our sales rep was great, and she took extra time to explain everything about our new vehicle to us. I highly recommend auto nation of Renton!

The dealership staff worked with me to make the purchase experience as timely and efficient as possible.👍

Called in for a appointment to have my oil changed (on my day off) also I live over in Kitsap area with this Autonation being the closest due to a service contract I have on my truck. Appointment set for 1130 Leave to make appointment on time 945 Arrive1115 No service team member came out to greet or acknowledge I was even there. Walked in and let the service advisor know I had a appointment at 1130. He got everything set up. And the waiting game began. Was told estimated time for completion 2 pm. 1:15 rolls around and the service advisor came and talked to me and said there running just a little behind and should be done in 30 mins . 2:15 I’m up asking what’s going on and said they are just really busy and should be out soon. 2: 45 I get pulled aside by the service advisor and told that my truck has been sitting in the back with nothing being done to it . My service contract number was placed on the form to where no one knew what to do. So my truck sat back waiting for a oil change and never was done or asked about . Resolution: Nothing Spoke to the service manager Jason Ibanez and he just tried to charm him self out of a really pissed off customer ... I asked for re payment on my time and travel, maybe to figure out a way to fix the problem and he said I could wait a little longer to get my oil change. I told them to give me my key! And left @3:30 4 hrs with NO RESULTS... Unforgivable

The dealership staffs are very nice. They are knowledgeable about the vehicle. The business manager completed all documents in an efficient manner.

Had low tire pressure and stopped by for a look. They removed a screw and repaired the tire quickly.

I stop by AutonNation Honda shop to look for a new auto. The staffs are friendly and patient. We made a efficient negotiation, and finally did the deal.

Been in for 4th time because tire pressure light kept coming on . You finally called Honda engineer and it seems to be fixed, Technicians 'seem questionable but customer service rep (Bill A.) great and no charge. Not a good experience

I had a great experience at autonation. The worker answered all my questions honestly. He was even able to squeeze me in to get my oil change that day even though they were busy!

I like their Service Dept. Very professional & dedicated to their customers

I appreciate the efficiency of the consultants at the service center. I got my oil changed and the employees were able to sufficiently answer all my questions all within the hour I waited at the center. Thanks!

High level of customer service. The personnel make you feel welcome, they keep you informed and deliver the service quickly and with quality.

Everybody was very helpful, from the receptionist on the phone to the customer service person.

Excellent customer service provides at the dealership

I went in for an oil change. I came out with a bill for $2,000. Hard to be too excited.

Excellent service, inventory and pricing. The process was really smooth and no hassle. I was awaiting to exchange my old Toyota from some time but never started the process due to thinking going dealer to dealer on multiple weeks shopping. I put the trade option on friday and on saturday visited the autonation. They did all the paerwork trade my old vehicle and gave one of the best deal I can think of. Raj was the sales person very polite and helpful. The best thing I like they never push me to go for purchase and genuine

Bill Ackerman is always so friendly and customer service oriented. He does the best to keep you informed on how the service is going on your vehicle

I have purchased many cars at Renton Honda and the process is always simple and easy, best place to buy a new or used vehicle

I was looking to buy a used Acura RDX and I saw one on their website in early November. My wife and I test drove it and liked the RDX. We were working with a very nice salesman named, Pye. We let Pye know we liked the RDX but the 2017 we looked at had 50K miles, and was AWD. The mileage was higher than we wanted and we were looking for FWD. We continued the next couple of weeks looking at other SUV's (Lexus, BMW, Range Rover). On Nov. 25th, I received an email that a 2017 RDX with FWD and 21K miles just came in to the dealership. We went down to test drive and made the purchase. Our experience with the non-haggle price, the salesman, and the quick financial meeting when paying cash, was a terrific stress-free experience. I highly recommend Auto Nation Honda - Renton, and Pye!

It was a pleasurable experience buying a car at Auto Nation. Tenzing, our salesman is a really nice guy, straight to the point and very knowledgeable when it comes to aHonda. I would certainly recommend Auto Nation to family and friends. Great experience overall.

This was a great Dealership. As soon as we got here Pablo came out to help us find a vehicle. Although we didn't agree on the first price, they kept working with us to get a good deal on a brand new 2019 civic. And eventually, I drove out with my beautiful new car.

if you plan to be here waiting for 3+ hours for oil changing service then be my guest! appointment at 1:30 and now 3:47 and still waiting for anyone to give me update!

Great buying experience. Tenzing was a great sales rep and answered all our questions. Financial Services personnel understaffed so we had to wait more than an hour to complete payment.

Service department is on point! Service Manager and the person helping me went above and beyond to take care of me, thank you!!

Sales Manager, Salesman as well as CFO were very polite and helpful. They understood what I wanted and assisted me to purchase my new car. They were very detail to explain all those questions that I raised. They spent time with me and listened to me.

Great experience! The staff was friendly and accommodating and my services were done expeditiously.

Good customer service,Linda and James are very helpful and easy to talk/negotiate with. The car HRV drives smooth but the only thing I don?t like was how the leather seat on the back passenger was wrinkled and the back passenger head rest was loose

Awesome fast and friendly service. I will definitely come back here for all my honda repairs and needs.

They focused on what I wanted and tried to show me anything and everything close to my needs.

I had a great experience. They took care of my service needs expeditiously and were very accommodating getting me to work and back. The service department staff is professional and very friendly.

Firstly, we got a contract for lease 36months with calculation incorrectly for the Honda Passport Touring 2019. It should be $437 instead of $504 monthly.... after discussed and got clarification from Darrin - Customer service director. I would suggest Financing and Sale team should clarify how to calculate between both options buy and lease properly... Should not just base on how much customer can pay monthly then suggest and calculate incorrectly like this case. Hopefully, it?s a good case for sharing your team to improve how to deal/serve with Customer better from next

Good service Took me as walk in and no waiting time at all Happy

Eric Brown was the Service Advisor when I took my car in to AutoNation Honda Renton for service. He was knowledgeable about cars and very helpful. I felt I was leaving my car in competent hands for service. But most important, he was courteous and provided excellent Customer Service, I will be returning to AutoNation Honda Renton.

I dropped my car off at 7:30AM and they hadn?t even looked at by noon! It wasn?t ready until after 2 pm and they said nothing wrong with car!

I bought my HRV at this place winter 2019. I had issues with the purchase and their practices, however, the manager turned things around so I could be pleased. Based on that experience as I know we all make mistakes, I decided to continue a relationship with this dealership. I serviced my car around the summer. As promised when I purchased the vehicle, they honored a free oil change. At that time, I had issues with my GPS. They did not address the issue and stated there was nothing wrong with it. I had to go to Honda of Bellevue for a second opinion. As expected, GPS was faulty and they replaced it. I haven't had any issues since (knocking on wood). Now, I decided to go back ton Autonation Renton for my second oil change, because I overall I did not really have an issue with them. To start, the representative on that day was mostly polite. She told me I needed a B16 service. She did not give me any options or had any concerns about me being able to pay $108 on top of the B1 service. I told her I didn't want the extra work (differential fluid). However, I remembered I had a 30% off coupon so told her to go ahead and do the service. The service took about 30 minutes longer that I was told. The person charged me for a 360 Clorox treatment for germs that I did not ask for. She didn't tell me about it. She didn't even discussed what was done or the finding like my first representative on the first oil change did. When I got home, wondering, why the price was still about the same I found out about this extra "treatment." I called the dealership twice and no one could help. At one point, the last person I spoke to told me that the representative gave me a 30% off. I told this person that she did not give me a 30% off, that I was the one that requested it because I had a coupon. I also told her that the 30% had nothing to do with a service I did not request nor was told about. She told me someone with the name of Justin would call me back in an hour and it has been 5 days. To close, I do not plan to go to this place again for an oil change or any other services. I do have the "protection" package from them so if I need to do something in that nature I will have to return, but this did it for me. I have never had this level of unprofessionalism at the Honda of Kirkland or Bellevue.

I dealt with Darrin, the Sales Manager, and Linda, the Internet Sales Representative. Each was professional, courteous, informative and no-pressure. Although it was a lengthy process despite our no need for financing, I would buy from them again. Their inventory is amazing!

Very Interesting place. Hope and pray they learn how to do customer service through Bill A. Since they want you to rate them so highly. This is my second time the ball is dropped. ...

We visited this dealership to look at a Used Odyssey. We ended up finding a new one we liked more. We got exactly what we wanted for a great price. Very fair trade purchase as well. Seamless purchase process. The whole thing from start to finish was no more than 2 hours. We will definitely be visiting their dealership again for future car purchases.

easy car buying experience with the best price.

Great service and kind employees that mad me feel valued. I will definitely be coming back for my next automotive service.

They were patient, helpful, and caring. Srey Him made everything possible for my first car purchase. It was overall a great experience!

the counter staff and sales rep are very friendly, they answered any quesitons I had enthusiasticly. it was excellent service I had experienced.

I have my repair done and one of the mechanics didn't screw the bolts tight enough so I got stuck in the middle of the road with my son.

We recently took our vehicle in for a manufacturer recall for an air bag issue. The job took approximately 4 hours.(No issued as we were informed before job started). I received a call from customer service and they advised me of "other" repairs that were recommended that totaled in excess of $400. Upon picking up car, I was informed that the driver side airbag was not in stock and that I would have to re-schedule for that to be completed.(Nothing was said when they were informing me of the "other" recommended repairs. We requested a loaner car for the day which was rejected by the dealership.

The service was great , costumer service was very good people there is very friendly and helpful.

UPDATE - I spoke to a manager and will be getting a refund for the service I did not request. ........ I have gone to this dealer since buying my car in 2007. This time (on 10/12/19), everything started fine. I had an appointment for an oil change and brake pad replacement. While I was there I also added on one more service, brake fluid change. While dropping my car off, I was given a quote for how much all the work would cost before taxes. I had coupons from Honda so those would come off the price as well. When I went to pick up my car. I signed the paperwork and paid. They did not go over the invoice with me (my fault for not going through it more thoroughly while I was at the shop). When I got home and read the invoice, line by line. I saw that they charged me for a service that I DID NOT ask for and the service wasn't even completed anyways (it was for an interior sanitizing)! So I was charged for them doing nothing! I called the service desk right away and was told I could get a credit on my next visit. That was all! I wanted a refund for the service that was not provided and the woman told me she would pass that message on and I would get a call back. No one ever called me back. I think I'll just take my car elsewhere from now on. How ridiculous.

I have gone to this dealer since buying my car in 2007. This time (on 10/12/19), everything started fine. I had an appointment for an oil change and brake pad replacement. While I was there I also added on one more service. While dropping my car off, I was given a quote for how much all the work would cost before taxes. I had coupons from Honda so those would come off the price as well. When I went to pick up my car. I signed the paperwork and paid. They did not go over the invoice with me (my fault for not going through it more thoroughly while I was at the shop). When I got home and read the invoice, line by line. I saw that they charged me for a service that I DID NOT ask for and the service wasn't even completed anyways! So I was charged for them doing nothing! I called the service desk right away and was told i could get a credit on my next visit. That was all! I wanted a refund for the service that was not provided and the woman told me she would pass that message in and I would get a call back. No one ever called me back. I think I'll just take my car elsewhere from now on. How ridiculous.

Service was great and the person who helped me was very kind and knowledgable. He quoted me a time and when it went a little bit past the quote, he gave me a call to give me a heads up. I appreciated that and the service teams quality work!

Mariano is the best of the best Sales Representative I have ever met! He made me feel safe and like family. He answered all my questions and I never felt pressured or mislead by him or Auto Nations staff! Everyone showed integrity in all transactions! I felt they gave me a more than fair price for my trade-in and on the purchase price for the previously owned vehicle I proudly drove home in. I will recommend them to my family and friends! Great job AutoNation Honda Renton! We are family for life! Pink is now even more my favorite color and gentleman pink is not just for women!

Overall from start to finish the experiment was great. I did call HondaNation related to the invoice and the report summary. It did not reflect that the filters were replaced. I just need to make sure the information is electronically added to database. Thank you. Mary Hayes

Eric Brown and Charles were professional, nice to talk to and helpful when I took my car in for repairs.

It was a really awesome service that we received and they did a really amazing work on our car. Thank you, keep up the good work!

You must better organize customer check-in waiting process. Use a pull ticket number process or formal line area for cueing up. Customers come in different doors and arguments ensue!

Eric was friendly and answered all my questions that I had.

Great help from the people that work there especially the loan department.

Was advised I needed new spark plugs (car at 120k) and I did it. Went home to find receipt that I had already done it at 105k. (Same service center AutoNation Renton). I have three cars and didn't remember but since the work was done at the same place they should have it on record. Their checks and balances failed, I've been advised of a significant amount of work still needed on my vehicle but who know if I really need it.

Has the best customer service and always answering questions with good answers.

Great buying experience. Everyone from the person detailing the car, sales person and sales manager to finance person were friendly! Will recommend them to friends and family.

Service was great, thank you! In and out quickly. Service people were nice and helpful!

Went to look at a car I was eyeing for awhile now. The price they gave was pretty good, though the add-ons were a bit pricey (wheels and lowered springs) got it reduced by 3k - 4k so it was too bad. The sales lady is quite nice and friendly.

Eric Brown is the best Service Adviser. He kept me informed on all the diagnosis options, and insured I received my vehicle back in the time I was told.

NOT good. After AN Honda performed the maint service, my car starts leaking oil. So I have to place an appt again, bring it back, such a hassle. It turned out the tech did not tighten the filter & use the wrong seal underneath. Just hope this won't happen again.